AMB410: ITxM: The ITAM, ITSM, and Security Crossroads

1. AMB410 - ITxM - The ITAM, ITSM, and
Security Crossroads

2. Visit the Customer Advocacy Booth
in the Rotunda
Complete a Gartner Review and
receive a Mini Drone
#Interchange17

4. 1
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What is the value proposition of adopting an
integrated approach to ITSM, ITAM and Security?
What is the process involved in bringing these
domains together?

5. Where’s the greatest RISK?
Virtualization
CloudUsers
Mobile
Data
Center
ShadowIT
Regulations
Governance

7. Mobility Challenges

8. Data Center Speed
Rapid Release Containers
Open Source
Process Automation
Request
Test
Validation
Cloud
Staging
Impact Analysis
License check
Virtual Machines
Demand

9. ▪ Benefits

10. Service Catalog – Where the Approved, Vetted
Applications Reside
Applications
Platform
Services
Core Platform

11. Benefits of Holistic View
Secure
Assets
Data
Analytics
Biz
Uptime
Happy
Users
Reduced
Risk
Lowered
Costs
360
o

12. Consolidated View of Events
Adaptive Architectures
Continuous Response

13. ”When compared to less advanced organizations,
advanced DevOps teams experienced 26% lower IT
costs, 37% greater business growth, 31 percent
better operational or process efficiency, 33%
higher-quality apps, 30% greater employee
productivity, 23% better customer experience and
a 31% improvement in employee recruitment and
retention.”
Enables DevOps, ITAMOps and SecOps

14. Maintaining Business Service Uptime

15. Integrated ITAM, ITSM Security Attainment Model
No process
No policies
No standardization
Centralized procur.
Data center visibility
Services focused
Business agility
Visibility controls
Incident mgmt
Request
Knowledge
Apply standards
Change
Problem
Business aligned
Innovative
Agile digital workforce
Patch + vulnerability
controls
Preventative
maintenance
Integrated endpoint
security
Threat awareness
GRC/oversight
Secure program
Business continuity
LEVEL 1:
Initial
LEVEL 2:
Managed
LEVEL 3:
Shared
LEVEL 4:
Optimized
SECITAMITSM
App + privilege control
White/blacklisting
Reduced outages

16. 1
2
What is the value proposition of adopting an
integrated approach to ITSM, ITAM and Security?
What is the process involved in bringing these
domains together?

17. Address Staffing Cultural Differences
Asset
Business
SecurityService
EA Asset BusinessSecurityServiceEA

18. Enable Collaboration

19. Define Process Overlap and Synergies

20. Adaptive Security Architecture
Predict
Prevent
Detect
Respond

21. Integrations Across Source of Truth
IVANTI DISCOVERY SERVICES
EPM SECURITY ITAM ITSM

22. Alerting and Data Sharing

23. Configure Process Automation

24. Metrics to Understand Impact

25. Crossroads Lead to…
Improved Service Quality
Higher Satisfaction
Lower Costs

26. Takeaways
Domains are so yesterday
Review & revise your playbook
Open up your data
Raise the bar on your metrics
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1
3
4

27. Thank You