Tb mobile office presentation

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  • The diagram pictured here represents our relationship with our manufactures, customers, partners, and competitors. It also shows how our products will be supplied to us through our relationship with the manfacturers.
  • Corporate Accounts: multiple user subscription purchasesCustomer Information: demographics, usage tracking, and purchasing habits to facilitate proper upgradesCustomer Requests: Incoming requests from existing clients for upgrades accommodating additional cloud storage allocation or data package Sales Op Automation: features allowing for the CRM system to prompt the appropriate sales rep when an existing customers usage indicates an upgrade may be necessary which is a potential sales opportunity. Consumer Inquiries: A discussion forum to capture customer inquiries regarding any Mobile Office’s products or services. Visitor Registry: A registry system recording the data of all visitors making such inquiries.Customer Satisfaction Survey: A satisfaction survey system allowing customers opportunity to provide feedback on Mobile Office’s products or services.Support Tracking: A support system that generates tracking tickets that facilitate consistent follow-up on issues and generate reports that indicate when a product or service offered may be substandard. Support system should be able to pull system information from devices and provide IT personnel with reports that assist them in identifying the problem.Self Help: A help file system set up with an analytical program that reflects the browsing activities of users who visit the help files for directions on how to perform certain functions. This should include a FAQ and discussion forum for users to make how-to inquiries on topics not included in the help files as well as an automatic notification to the administrator prompting for response and back to customer notifying of response posted. Could include a chat or messenger system.System Notification: System should also send out automatic notifications of any regulated or scheduled maintenances, outages, or app upgrades forthcoming.
  • Corporate Accounts: multiple user subscription purchasesCustomer Information: demographics, usage tracking, and purchasing habits to facilitate proper upgradesCustomer Requests: Incoming requests from existing clients for upgrades accommodating additional cloud storage allocation or data package Sales Op Automation: features allowing for the CRM system to prompt the appropriate sales rep when an existing customers usage indicates an upgrade may be necessary which is a potential sales opportunity. Consumer Inquiries: A discussion forum to capture customer inquiries regarding any Mobile Office’s products or services. Visitor Registry: A registry system recording the data of all visitors making such inquiries.Customer Satisfaction Survey: A satisfaction survey system allowing customers opportunity to provide feedback on Mobile Office’s products or services.Support Tracking: A support system that generates tracking tickets that facilitate consistent follow-up on issues and generate reports that indicate when a product or service offered may be substandard. Support system should be able to pull system information from devices and provide IT personnel with reports that assist them in identifying the problem.Self Help: A help file system set up with an analytical program that reflects the browsing activities of users who visit the help files for directions on how to perform certain functions. This should include a FAQ and discussion forum for users to make how-to inquiries on topics not included in the help files as well as an automatic notification to the administrator prompting for response and back to customer notifying of response posted. Could include a chat or messenger system.System Notification: System should also send out automatic notifications of any regulated or scheduled maintenances, outages, or app upgrades forthcoming.
  • The best choice is obviously that with more advantages and fewer disadvantages. Therefore Microsoft Dynamics is our best option.
  • There are many benefits to an ERP system that affect all members of the company.
  • Advantages:Big Picture View: Comprehensive visibility into all the essential processes across different departments of a company.Automation: Automatic and logical workflow from one department or operation to another to guarantee even shift/ achievement of processes.In-depth Analysis: An integrated and single informing system to evaluate the information, numbers, or status and so forth in synchronized, across all the operations or departments.Consistent & Efficient: Because same software is used across all departments, this can circumvent each departments having to purchase and sustain their own software systems.Business Intel Processes: Certain ERP vendors can broaden their ERP systems to supply Business Intelligence performances as well.E-Commerce Friendly: Sophisticated e-commerce integration is achievable with ERP systems that can control web-based order tracking/ processing.Broad Scope of Services: There are diverse modules in an ERP system like Finance or Accounts, Human Resource Management, Manufacturing, Marketing, Sales, Supply Chain or Warehouse Management, CRM, Project Management, and so forth.Single Information Source: Single Database is employed on the back-end to collect all essential information by the ERP system and that facilitates central storage or back up of all company data.Secure & Tracking Friendly: ERP systems are safer as centralized security guidelines can be useful to them and all the transactions occurring using the ERP systems can be tracked.Disadvantages:Costly: The cost of ERP Software, planning, making, design, testing, performance, and so forth is excessively high.Slow Implementation: ERP operations take about 1-3 years to get finished and fully serviceable.High Need for Balance: There is a high need for a balanced approach to be effective. Too small customization might not put together the ERP system with the business method and too much customization might delay the project and make it complicated to improve. Slow Return on Investment: The cost savings could not be understood at once after the ERP implementation and it is hard to evaluate the same.Lacks User Friendliness: The sharing of users is essential for effective completion of ERP projects. Therefore, comprehensive user training and easy user interface may be significant. However, ERP systems are normally complicated to use and learn.Compatibility Costs: There may be other indirect costs like new IT infrastructure, upgrading the WAN connections, and so forth.Complicated Data Transfer Process: Relocation of obtainable data to the new ERP systems is constantly complicated to accomplish with incorporating ERP systems with other stand-alone software systems.Requires Consistent Business Practices and Models: ERP implementations are complicated to accomplish in decentralized businesses with different business methods and systems.
  • Anytime one is implement such an all-encompassing system such as the ERP there is a need to determine perform a SWOT analysis and develop a plan for combating and addressing any potential threats.
  • Let us now review our SWOT analysis.
  • STRENGTHthe latest security upgrades and capabilities to deliver SaaS to customers and secure enterprise data
  • WEAKNESSESBeing a startup presents the need of implementing new projects and processes
  • THREATSinternal and external risk such as hacking to knock the service offline
  • RISKSData Center AC Failure, Aircraft Accident, Data Communications Loss, Data Destruction, Earthquakes, Fire, Flooding , Power Outage, Terrorism, Extreme Weather, Vandalism
  • OPPORTUNITYthe ability to implement the latest upgrades and stay constant on security policies
  • PLANDisaster RecoveryNetwork Security
  • After considering our strengths, weaknesses, and threats we have the opportunity to address these risks head on and to develop the best solution available in business.
  • Tb mobile office presentation

    1. 1. Mobile OfficeGiving Your Communication and Productivity a Boostwith Mobility, Apps, and AccessoriesDorothy Davis, Mark Ediger, Patrick Honvo, Reiher Maldonado, Sharon Cubit, Virginia GutierrezUniversity of PhoenixJeffrey Mc DonoughCMGT/556 Enterprise Models5/13/2013
    2. 2. Product Focus Iphones Mobile Apps Accessories Package Deals5/13/2013
    3. 3. Supply Chain Management Who are our potential Partners? Who are our Competitors ?5/13/2013Apple iTunes Verizon Wireless AT&TStraight TalkSprintOther local, home-town,small business operators
    4. 4. Supply Chain Management5/13/2013COMPETITORSMANUFACTURERSCUSTOMERSPARTNERSMOBILEOFFICEITUNESHEADQUARTERSITUNESWAREHOUSEDesign…
    5. 5. Supply Chain ManagementQUICKBOOKS NETSUITE5/13/2013Image 2: QuickBooks(Image retrieved from http://enterprisesuite.intuit.com/contact/online-demo/enterprise-solutions/part2.jsp)Image 3: NetSuite(Image retrieved from http://www.netsuite.com/portal/resource/demo/intro-v1/2110_Introduction.html )Software Solutions…
    6. 6. Supply Chain ManagementQUICKBOOKS NETSUITE Advantages Finance Management Inventory Management Sales and Customer Management Purchasing And Vendor Management Payroll And Employee Management Security And Productivity Tools Service Plan Very User Friendly Disadvantage Expensive Doesn’t support ERP, CRM, or ecommerce Limitations on users Advantages All the advantages of QuickBooks Supports ERP, CRM, and Ecommerceinitiatives Operates securely from the cloud Central storage in one location yet enablesbroader geographic operations Allows stake holder access levels forinformational purposes Disadvantage User friendliness undetermined5/13/2013http://www.netsuite.com/portal/products/netsuite/main.shtmlhttp://enterprisesuite.intuit.com/products/enterprise-solutions/Software Characteristics…
    7. 7. Supply Chain ManagementBEST CHOICE: NETSUITE All the advantages of QuickBooks(Inventory, Employee, Vendor, Customer, Asset,Expense, and Financial Management features) Supports ERP, CRM, and Ecommerceinitiatives Operates securely from the cloud Central storage in one location yetenables broader geographicoperations Allows stake holder access levels forinformational purposes5/13/2013http://www.netsuite.com/portal/solutions/quickbooks.shtml Elimination of manual processes anddependence on spreadsheets Easy to support global expansion Real time financial and operationalreporting No need to manually transfer databetween applications due to theability to support the entire companywith a single solution Access to business informationanywhere anytime
    8. 8. Supply Chain ManagementImplementation…5/13/2013Image 1: NetSuite Platform(Image retrieved from: http://www.netsuite.com/portal/images/platform-wheel.jpg )
    9. 9. Supply Chain ManagementImplementation…5/13/2013Image 1: NetSuite Platform(Image retrieved from: http://www.netsuite.com/portal/images/platform-wheel.jpg )
    10. 10. Customer Relationship Management5/13/2013Design…
    11. 11.  Information and features that will be beneficial to Mobile OfficeCustomer Relationship Management5/13/2013Corporate AccountsCustomer InformationCustomer RequestsSales Op AutomationConsumer InquiriesVisitor RegistryCustomer Satisfaction SurveySupport TrackingSelf HelpSystem Notification
    12. 12. Customer Relationship ManagementSALESFORCE SALES CLOUD MICROSOFT DYNAMICS Advantages Flexibility lower costs faster implementation Real-time customer information Security features Disadvantage Reports not available to iPhones Pricy Affordable versions don’t offercustomization Advantages Rapid Implementation Simple, user friendly managementservices Guaranteed service level of 99.9% uptime quality online and phone support Affordable online storage and offline access Security features for customers Disadvantage New to the cloud5/13/2013
    13. 13. Enterprise Resource Planning Benefits Broad analyzing capabilities Increased efficiency in daily operations Eventual cost savings Consistent processes company-wide Improved management due to improved information flow Continuous access to synchronized information Improved, rapid, and informed decisions making , and Information at everyone’s fingertips reduces the need for continuous communications.5/13/2013
    14. 14. Enterprise Resource PlanningADVANTAGES DISADVANTAGES Big Picture View Automation In-depth Analysis Consistent & Efficient Business Intel Processes E-Commerce Friendly Broad Scope of Services Single Information Source Secure & Tracking Friendly Costly Slow Implementation High Need for Balance Slow Return on Investment Lacks User Friendliness Compatibility Costs Complicated Data Transfer Process Requires Consistent Business Practices andModels5/13/2013
    15. 15. Enterprise Resource PlanningWHY SAGE PRO Easy to use Flexible Integration features Designed for business development and growth scalability Full-featured accounting resolutions Easy source code Control over your accounting system Fiscal management Availability of Information5/13/2013
    16. 16. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    17. 17. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    18. 18. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    19. 19. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    20. 20. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    21. 21. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    22. 22. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    23. 23. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATIONData Center ACFailure, AircraftAccident, DataCommunications Loss,Data Destruction,Earthquakes, Fire,Flooding , PowerOutage, Terrorism,Extreme Weather,Vandalism
    24. 24. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    25. 25. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    26. 26. The Plan5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    27. 27. The PlanDISASTER RECOVERY PLAN NETWORK SECURITY PLAN Backups Risk Analysis and Mitigation Priority Response System Cost Benefit Net Present Value Least Cost Alternative Economic plan Network SecurityPolicy Network access Network securitycontrol devices Access Control Policy User enrollment Identification Authentication Remote access Securing facilities Security ofinformation systems Workplace protection Unused ports andcabling Network and serverequipment Equipmentmaintenance Security of laptopsand roamingequipment5/13/2013IMPACT ON CUSTOMER AND PARTNER INFORMATION
    28. 28. References Cornerstone Consulting, Inc. (2013). Sage Pro ERP Accounting Software. Retrieved onApril 25, 2013 from http://www.cornerstone1.com/index.cfm?meter=380 CRM. (2011). Retrieved from http://www.cloudtechnology.com/cloud-solutions/crm CRM Software Blog. (2010). Retrieved fromhttp://www.crmsoftwareblog.com/2010/09/one-major-disadvantage-of-salesforce-com-vs-microsoft-dynamics-crm-dont-get-stuck-in-the-cloud/# Customer Segmentation Analysis. (2013). Retrieved fromhttp://www.microstrategy.com/Download/files/Solutions/byDepartment/CRM/Customer_Segmentation.pdf Easteck Access (Copyright, n.d.). Providing an Entry-Point for Your Own China-BasedManufacturing Program. Easteck International. Retrieved electronically on04/08/2013 from http://www.eastekinternational.com/why-eastek/eastek-access5/13/2013
    29. 29. References E. J. Ragins and A. J. Greco, "Customer Relationship Management and E-Business:More Than a Software Solution," Review of Business, vol. 24, p. 25, 2002 Hildebrand, Volker. (2013). Drive sustainable, profitable growth throughCRM. Retrieved from http://www.sap.com/community/flash/kw41_07_story_2.epx Intuit. (Copyright, 2013). Intuit QuickBooks Enterprise Solutions. Retrievedelectronically on 04/13/2013 fromhttp://enterprisesuite.intuit.com/products/enterprise-solutions/ MacLeod, Calum. (September, 2012). iPhone plant in China re-opens after brawl.USA Today. Retrieved electronically on 04/08/2013 fromhttp://usatoday30.usatoday.com/tech/story/2012/09/25/iphone-plant-in-china-re-opens-after-brawl/57836272/1 Mobile Client for Microsoft Dynamics CRM. (2012). Retrieved from http://www.bfi-mobile.com/images/downloads/BFI_Mobile_Factsheet_EN_2012-12.pdf5/13/2013
    30. 30. References Netsuite. (Copyright, 2013). For QuickBook Users. Retrieved electronically on04/14/2013 from http://www.netsuite.com/portal/solutions/quickbooks.shtml Netsuite. (Copyright, 2013). Training. Services. Retrieved electronically on04/14/2013 from http://www.netsuite.com/portal/services/training/main.shtml Netsuite. (Copyright, 2013). Training. Services. Retrieved electronically on04/14/2013 from http://www.netsuite.com/portal/images/platform-wheel.jpg Rajib, S. (2012) Advantages and Disadvantages of ERP. Retrieved on April 25, 2013from http://www.buzzle.com/articles/advantages-and-disadvantages-of-erp.html Resco Mobile CRM application. (2013). Retrieved fromhttp://www.resco.net/MobileCRM/app.aspx5/13/2013
    31. 31. References Sales Cloud. (2013). Retrieved from http://www.salesforce.com/sales-cloud/free-trial-pricing/ Salesforce Customer Community. (2013). Retrieved fromhttps://help.salesforce.com/HTViewHelpDoc?id=content_about.htm&language=en_US SAP. (Copyright, n.d.). Supply Chain Management. Retrieved electronically on04/08/2013 fromhttp://www54.sap.com/lob/scm/software/overview/highlights.html The IPhone King. (Copyright, 2013), Who Manufactures the IPhone and itsAccessories. Retrieved electronically on 04/08/2013 fromhttp://www.iphoneking.info/who-manufactures-the-iphone-and-its-accessories/5/13/2013

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