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   All of us desire to see improvement in our lives and in our society. In
    our workplaces, the pace of change is accelerating.  This can often
    bring about major enhancements to our lives. Many changes, from
    email to cell phones, from employee empowerment to Lean Six Sigma,
    have altered our workplaces dramatically, and forever. Managing
    change, and managing it well, is becoming one of the most critical
    competencies for any organization.
   And yet, while many organizations are increasingly exposing their
    employees to change, they are not teaching their managers, Project
    managers and teams how to effectively manage the "people" side of
    change. We all have good intentions for managing change well, but
    sometimes our results fall short.
   This session will discuss why change management needs to be a key
    competency for you and YOUR organization, and will share some tips
    regarding how to improve the practice of change management in your
    work.
I have good intentions
I think I am doing things to help people
   through change
BUT -- our changes don’t always work well,
  and our people complain about how the
  changes impact them
I don’t understand why?
What can I do about it?
   Let’s diagnose this
   Do some introspection
   Discuss
   Some ideas – won’t necessarily have all
    of the right answers
   And, develop action plans for ourselves
    to move from Good Intentions to Good
    Results
   Key points you agree with
   Key points you don’t
   What are YOU going to do
A question for you:

What is Change management?
Another question for you:

Have your change management
efforts worked as well as you
wanted?
Managing change: people
 “8. My organization is good at managing the “people” side of change
 initiatives. ”

 40%               36%
 30%                                    24%
                              20%
 20%

        10%                                         8%
 10%
                                                                2%
  0%
         Stongly   Disagree   Neutral    Agree     Strongly   Don't Know
        Disagree                                    Agree       & N/A



 Almost 1/2 disagreed
For corporate process improvement involving systems investments:


28% are abandoned
 41% come in behind schedule
and/or over budget
 80% are NOT used in the way they
were intended, or NOT USED AT
ALL, 6 months after completion of
installation
-- Gartner Group, 2003
Here is what I believe change
management is:


 Theprocess, tools and techniques to
 manage the people-side of change to
 achieve the required business
 outcome(s)
“Everyone thinks of
 changing the world,
 but no one thinks of
 changing himself.”
         - Leo Tolstoy

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E-Commerce

  • 1. 1
  • 2. All of us desire to see improvement in our lives and in our society. In our workplaces, the pace of change is accelerating.  This can often bring about major enhancements to our lives. Many changes, from email to cell phones, from employee empowerment to Lean Six Sigma, have altered our workplaces dramatically, and forever. Managing change, and managing it well, is becoming one of the most critical competencies for any organization.  And yet, while many organizations are increasingly exposing their employees to change, they are not teaching their managers, Project managers and teams how to effectively manage the "people" side of change. We all have good intentions for managing change well, but sometimes our results fall short.  This session will discuss why change management needs to be a key competency for you and YOUR organization, and will share some tips regarding how to improve the practice of change management in your work.
  • 3. I have good intentions I think I am doing things to help people through change BUT -- our changes don’t always work well, and our people complain about how the changes impact them I don’t understand why? What can I do about it?
  • 4. Let’s diagnose this  Do some introspection  Discuss  Some ideas – won’t necessarily have all of the right answers  And, develop action plans for ourselves to move from Good Intentions to Good Results
  • 5. Key points you agree with  Key points you don’t  What are YOU going to do
  • 6.
  • 7.
  • 8. A question for you: What is Change management?
  • 9. Another question for you: Have your change management efforts worked as well as you wanted?
  • 10. Managing change: people “8. My organization is good at managing the “people” side of change initiatives. ” 40% 36% 30% 24% 20% 20% 10% 8% 10% 2% 0% Stongly Disagree Neutral Agree Strongly Don't Know Disagree Agree & N/A Almost 1/2 disagreed
  • 11. For corporate process improvement involving systems investments: 28% are abandoned 41% come in behind schedule and/or over budget 80% are NOT used in the way they were intended, or NOT USED AT ALL, 6 months after completion of installation -- Gartner Group, 2003
  • 12. Here is what I believe change management is:  Theprocess, tools and techniques to manage the people-side of change to achieve the required business outcome(s)
  • 13. “Everyone thinks of changing the world, but no one thinks of changing himself.” - Leo Tolstoy