10. Necessary Non-routine Skills Skill Example Setback / Problems Abstraction Construct a model or representation Inability to model customer life cycle or business process life cycle Systems thinking Model system components and show how components input and outputs relate to one another Confusion about how customers contact accounts payable or how CSR’s record new customer purchases Collaboration Develop ideas and plans with others. Provide and receive critical feedback Unable to work with others / work with others work-in-progress Experimentation Create and test promising new alternatives, consistent with available resources Fear of failure (or saying “I can’t do that!”) prohibits the discussion of new ideas