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10 tips to manage change

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10 tips to manage change

  1. 1. 1
  2. 2. “The hard stuff, like tools and templates, that’s usually plain sailing for a company. But the intangible, the human part is the hardest thing to manage.” Anneleen Tronquo, Partner at bluecrux
  3. 3. 10 take-aways to manage change within your organization
  4. 4. 1. Make the intangible tangible
  5. 5. S= Q x A x P Success = Quality x Acceptance x People Make the intangible tangible
  6. 6. 2. Formally involve your change agents
  7. 7. “Make your change agents accountable: the change project should be included in their targets or you can have them sign a document that stipulates what is expected from them. It’s crucial if you want to achieve sustainable change from within.” Tineke Van Vlaenderen, Supply Chain & Operations professional at bluecrux
  8. 8. 3. Put together a well-balanced team
  9. 9. Put together a well-balanced team “Make sure there is a powerful group guiding the change.”
  10. 10. Sunshine Yellow Earth Green Fiery Red Cool Blue Promoting & Supportive Supporting & Caring Analytic & Correct INTROVERTEXTRAVERT TASK ORIENTED FEELING ORIENTED Controlling & Now! Put together a well-balanced team
  11. 11. 4. Script the critical moves
  12. 12. “Don’t focus on the destination alone, but also on HOW you will get there: use checklists, a roadmap or a documented way of working. The paralyzing part is often in the details. Planning is therefore a powerful communication instrument.” Script the critical moves
  13. 13. 5. Shrink the change
  14. 14. “By setting clean-cut sub- goals you make the journey feasible for all of the team members. Produce short-term wins and celebrate those. Nothing motivates more than success!” Shrink the change
  15. 15. 6. Train the brain
  16. 16. “You can train the brain to do things differently than before. The trick is to develop habits that allow you to move from the consciously incompetent to the unconsciously competent. But don’t underestimate the mental efforts this demands.” Anneleen Tronquo, Partner at bluecrux
  17. 17. 7. Don’t judge, but listen
  18. 18. “In 99% of the cases, someone who’s lagging behind simply wants someone to talk to. Being able to vent any feelings of uncertainty is sometimes enough to make the resistance go away.” Don’t judge, but listen
  19. 19. 8. Acknowledge individual change
  20. 20. Awareness of the need for change Desire to participate and support the change Knowledge on how to change Ability to implement required skills and behaviors Reinforcement to sustain the change Everyone at its own pace! Acknowledge individual change: ADKAR
  21. 21. 9. Don’t ignore the + of not changing
  22. 22. Don’t ignore the + of not changing “Don’t be deaf to people who are resistant to the change project. Value their feedback, even if it’s negative. If you manage to convert them, you’ll send a powerful message to the other team members.”
  23. 23. 10. Empower others to act
  24. 24. “Arrange the working environment (systems, processes, office) so that it facilitates the new approach. Or – and this is where a lot of companies fail – define the right set of KPIs. Why not identify KPIs in terms of process rather than output?” Tineke Van Vlaenderen, Supply Chain & Operations professional at bluecrux
  25. 25. Changing a group of people is like…
  26. 26. 8 … climbing a mountain.
  27. 27. Change your organization from within. Let’s embark on MountK. anneleen.tronquo@bluecrux.com tineke.vanvlaenderen@bluecrux.com www.bluecrux.com/mountk

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