• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Salesforce.com Montreal User Group meeting presentation
 

Salesforce.com Montreal User Group meeting presentation

on

  • 1,103 views

 

Statistics

Views

Total Views
1,103
Views on SlideShare
1,070
Embed Views
33

Actions

Likes
0
Downloads
8
Comments
0

6 Embeds 33

http://success.salesforce.com 17
http://sites.force.com 7
https://sites.secure.force.com 6
http://www.slideshare.net 1
http://ec2-204-236-166-232.us-west-1.compute.amazonaws.com:80 1
http://www.linkedin.com 1

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Salesforce.com Montreal User Group meeting presentation Salesforce.com Montreal User Group meeting presentation Document Transcript

    • Achieving Adoption Success Greg Curgenven, Customer Success ManagerThe 5 things you need to drive adoption 1. Communication 2. Executive Sponsorship 3. Process & Measurements 4. Training Reinforcement 5. Data Quality
    • Communication keep the lines open! What needs to be communicated?  Why are we doing this?  How do we get there?  What s in it for me? How do we communicate?  Power of peers  Solicit Ideas  Custom Home Page Message ComponentThe importance of Executive Sponsorship  Develop a steering committee  Articulate the vision  Identify a champion & administrator  Maintain a roadmap  Cultivate the culture  Take responsibility! Become a winner
    • Process & Measurements  Clearly defined, documented and communicated processes  End user focused and intuitive  Clearly defined and communicated metrics Our sales goal for the quarter is $500K in closed business and we will be tracking it on our sales dashboard.  Dashboards & Reports Activities Pipeline Leverage FootersTraining  Don t just focus on new users, provide on-going training too  Support multiple groups or roles and different learning styles  Don t forget to emphasize key benefits and takeaways What s in it for me?  Measure the success of your training Quizes, Knowledge Checks, User summarizations Post-training feedback Dashboard to measure business effectiveness  Leverage salesforce resources End users Administrators Free and fee-based Web link to orientation Support Marketing
    • Data Quality  Ensure you have a strategy to maintain clean and accurate data Incent users to keep data clean Leverage data cleansing tools  Consider integration with other applications Backend applications ERP Homegrown  Limit the number of users who have administrative rights  Enforce the strategy with a dashboard that holds data quality exception reports blank fields out of date data  Remember, garbage in garbage outWebinar Attendees take 10% OFF Attend the full Administrator or Developer Learning Path by November 15th, 2009 and get 10% off For more information check out our courses: www.salesforce.com/training or call 1-877 TRAIN10 to speak with a training specialist.  Must attend ADM201, ADM202 or ADM301 by 11/15/09 to qualify for this exclusive offer  Cannot be combined with any other special offers or discounts.  Only available for public classes in the US and Canada.  Discount applies to the following courses: ADM201 and ADM202 Administration Essentials
    • The EndThank You!