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Salesforce.com Montreal User Group meeting presentation

Salesforce.com Montreal User Group meeting presentation






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    Salesforce.com Montreal User Group meeting presentation Salesforce.com Montreal User Group meeting presentation Document Transcript

    • Achieving Adoption Success Greg Curgenven, Customer Success ManagerThe 5 things you need to drive adoption 1. Communication 2. Executive Sponsorship 3. Process & Measurements 4. Training Reinforcement 5. Data Quality
    • Communication keep the lines open! What needs to be communicated?  Why are we doing this?  How do we get there?  What s in it for me? How do we communicate?  Power of peers  Solicit Ideas  Custom Home Page Message ComponentThe importance of Executive Sponsorship  Develop a steering committee  Articulate the vision  Identify a champion & administrator  Maintain a roadmap  Cultivate the culture  Take responsibility! Become a winner
    • Process & Measurements  Clearly defined, documented and communicated processes  End user focused and intuitive  Clearly defined and communicated metrics Our sales goal for the quarter is $500K in closed business and we will be tracking it on our sales dashboard.  Dashboards & Reports Activities Pipeline Leverage FootersTraining  Don t just focus on new users, provide on-going training too  Support multiple groups or roles and different learning styles  Don t forget to emphasize key benefits and takeaways What s in it for me?  Measure the success of your training Quizes, Knowledge Checks, User summarizations Post-training feedback Dashboard to measure business effectiveness  Leverage salesforce resources End users Administrators Free and fee-based Web link to orientation Support Marketing
    • Data Quality  Ensure you have a strategy to maintain clean and accurate data Incent users to keep data clean Leverage data cleansing tools  Consider integration with other applications Backend applications ERP Homegrown  Limit the number of users who have administrative rights  Enforce the strategy with a dashboard that holds data quality exception reports blank fields out of date data  Remember, garbage in garbage outWebinar Attendees take 10% OFF Attend the full Administrator or Developer Learning Path by November 15th, 2009 and get 10% off For more information check out our courses: www.salesforce.com/training or call 1-877 TRAIN10 to speak with a training specialist.  Must attend ADM201, ADM202 or ADM301 by 11/15/09 to qualify for this exclusive offer  Cannot be combined with any other special offers or discounts.  Only available for public classes in the US and Canada.  Discount applies to the following courses: ADM201 and ADM202 Administration Essentials
    • The EndThank You!