Social media
strategy | policy | guidelines
a workshop for
by Ana ADI
4 (little) hours
1. starting point
2. social media assessment & strategy
3. Social media policy
4. monitoring
@ana_adi | www.anaadi.wordpress.com
part 1
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B4 web 2.0
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web as platform
dynamic
collaborative
opensource
user generated content
user generated functionalities
user directed content
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web 2.0
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After web 2.0
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Who/What is
Social Media?
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What makes social
media “social”?
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Aspects of Social Media
Communication
blogs|microblogs|social
networking| events |
information aggregators |
advocacy
Collaboration
wikis | bookmarking |
news |social navigation |
content management |
document management &
editing tools
Multimedia
sharing | streaming
Reviews
product |business |
community Q&A
Entertainment
viewing | gaming |virtual
worlds
Brand
monitoring
monitoring | metrics |
analytics
@ana_adi | www.anaadi.wordpress.com
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What could work for a
library?
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What can
social media do?
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connect | amplify | feedback
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What do other
libraries do?
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Archives | Aggregate
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Blog | Bookmarks
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QR Codes | Tag clouds
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Photosharing | RSS
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Podcasting | Video Spoof
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part 2
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social media audit
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What does
UWS Library
currently do
online?
@ana_adi | www.anaadi.wordpress.com
1. identify what are the social media presences of UWS Library?
2. analyze their form, content, strategy.
3. determine their objectives.
4. compare the objectives you identified with those that you know.
5. suggest improvements
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part 3
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policy vs. guidelines
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Why need a policy?
http://www.slideshare.net/socialmediainfluence/social-media-screw-ups
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What should a
social media policy
cover?
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1. expectations
2. disclosure
3. training
4. Company time
5. ownership
6. technology
7. escalation
8. consequences
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what are
social media guidelines
for?
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1. purpose
2. tone (voice/messaging)
3. participation
4. response (how To)
5. disagreements & negative
commentary
6. responsibility
7. idea sharing
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things to consider
authenticity
Transparency
access
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1. draft a social media policy for UWS Library.
2. Draft a social media guidelines for UWS Library.
3. discuss formulations and challenges.
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team 1: http://socialmedia.policytool.net/
Team 2: http://socialpolicygenerator.com/
Team 3: http://socialmediatoday.com/tompick/191412/how-write-
social-media-policy and World Wide Web expectations
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@ana_adi | www.anaadi.wordpress.com
Mic Adam, 2010
part 4
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Are you actually
listening?
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your social media
objectives will tell
you what you need to
monitor
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Let’s put it the
strategy and policy
into practice!
@ana_adi | www.anaadi.wordpress.com

UWS Library Workshop