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WELCOME TO HRPRO
                     HR CONSULTING SPECIALISTS




    m-sd. 249 91 250 1035
    m-jo. 962 79 510 4942
    t. 249 83 499240
    f. 249 83 499340
    Elamarat St 7. Villa 41
    P.O. Box 1314 P.C. 11111 Kh-Sudan
ABOUT HRPRO
Through the years and due to the diversity of its HR projects, HRPRO™ has created its own
    unique best practices approach in tackling HR issues, we recognize the importance &
    relevance of the human factor for enhancing an organization’s bottom line. HRPRO™ is
    driven by the highest standards of quality, integrity, trust & commitment, while providing
    quality professional services; we are sensitive to our client’s requirements & keep their
    interest foremost.
                            At HRPRO™, Quality is the corner stone on which we base our work.
                            We design our services to meet the client’s needs and their benchmark for
                            quality. Our consultants have the personal and professional qualifications,
                            the ability to merge with the corporate culture and the potential for
                            success, which in the long run aid the company in achieving its goals.




  2
VISSION
    Becoming the leading company that provides professional, integrated HR best practices in
       MENA region



                              Mission
                             We aimed at influencing change and the transformation
                                from traditional HRM to Strategic HRM, through
                                analyzing HR organization & capabilities, while
                                providing valuable insights and solutions on specific HR
                                issues that clients face.




3
HRPRO SERVICES
    HRPRO Services include
    Our services are end-to-end HR solutions and incorporating packages that integrate the full
    cycle of business operations and address, in particular, all relevant issues to modern human
    resource practices. We are very focus on the following HR services:


                         HR Consulting
                         HR Training & Development
                         HR Surveys & Diagnostics Services
                         HR Software Solutions



4
HRPRO SERVICES - HR Consulting
 Integrated Talent Management (ITM)
 Introduction
The concept of ”Integrated Talent Management” became
popular around five years ago – and since then organizations
have used this phrase to describe an integrated approach to
recruiting, development, performance management,
compensation, development planning, and learning. The goal
here is not only to make the Human Resources function operate
more efficiently, but more importantly to create an
“integrated system” for managing people which lets the
organization rapidly and effectively respond to business
needs.




   5
HRPRO SERVICES - HR Consulting
Integrated Talent Management (ITM)
The World Changes
In 2006 Bersin introduced Bersin Talent Management
Framework, as part of High-Impact Talent Management®
research program. Since then thousands of people and
hundreds of companies have used this model to understand
how the various elements of talent management come
together.

But nothing stands still. As organizations have implemented
this whole approach, the world has evolved – and today the
concepts and best-practices of talent management have
progressed.

New Talent Management Framework, shown here




  6
HRPRO SERVICES
    HR Consulting
    HRPRO™ has the experience in working and providing services to private and public
    sectors in the following areas:
          •HR Planning
          •Job Analysis, Design & Description
          •Organizational Structure Design/ Restructuring Downsizing
          •HR Audit and Systems Review
          •HR Operations Assurance
          •Measuring ROI on Training
          •Compensation, Benefits and Incentives
          •Reward & Retention System
          •Performance Management Improvement




7
HRPRO SERVICES
HR Training & Development
We organize and customize training packages based on
client’s specific needs. Training seminars and workshops can                HRPRO Development
be delivered at client’s /company’s premises or off-site.                       Programs
HRPRO™ delivers HR training programs focused on
achieving your goals. Our development programs provide
cost-effective, rapid deployment of skills and concepts
tailored to suit your organization’s current strategy,
environment, culture, and specific requirements.                                             Leadership &
                                                               HR                            Management


                                                                               Certificate                      Specialist

                                               Certificates    Specialist

                                                                                  CBC            BEST Manager            BEST Employee
                                                 CHRC




   8
HRPRO SERVICES
    HRPRO T&D Methodology
    HRPRO™ training methodology leverages comprehensive concepts, best-practice frameworks, and training techniques
    aimed at providing a holistic view of the fundamental elements of each module. Our analysis at the beginning of the
    process is designed to ensure that managers and staff have the essential vocabulary, concepts and examples that apply to
    their specific environment. Most importantly, and key to our approach: HRPRO™ believes in working directly with you to
    leverage your deep understanding of your organizational environment and goals while shaping the service and results
    through our consultants’ expertise.
                               Training Needs       Training Content        Effective             Training           Training
                                   Analysis                Design           Training            Delivery &         Evaluation &
                              • Performance         • Skills Check          Methods         Action Planning         follow-up
                                Analysis            • Relevant         • Select the best    • Implantation      • Post Training
                              • Task Analysis         Practice           training           • In-course           Assessment
                              • Skill Hierarchies   • Content            methods for          evaluation        • Action Plans
                              • Describe              Derivation         best results       • Course
                                Audience            • Sequencing                              correction
                              • Determine
                                Prerequisites




9
HRPRO SERVICES
     HR Certificate
     Chartered Association of Business Administrators

     Chartered Association of Business Administrators is a not-for-profit
     professional body chartered federally under Letters Patent granted by the
     Government of Canada. CABA® is also a registered mark with the US
     Government Patent and Trade Mark office. The Association is of the opinion
     that the success of the new economy requires much more than simply
     responding to the market demand. Accelerating change, the information
     revolution, globalization, intensified competition, rapid commercialization of
     services and compressed strategy life cycles have all created a new
     business environment with unprecedented challenges.

     Ch.HRC (Chartered Human Resource Consultant) Certification




                                  www.charteredaba.org/schools.htm
10
HRPRO SERVICES
     HR Specialist Programs
     PEOPLE RESOURCING SPECIALIST
     PERFORMANCE MANAGEMENT SPECIALIST
     HUMAN RESOURCE DEVELOPMENT SPECIALIST
     PEOPLE REWARDING SPECIALIST
     EMPLOYEE RELATIONS SPECIALIST
     HEALTH, SAFETY AND WELFARE SPECIALIST
     HR AUDIT SPECIALIST
     SUCCESSION PLANNING SPECIALIST




                        www.charteredaba.org/schools.htm
11
HRPRO SERVICES
     December Schedule




12
THE TALENT‐POWERED ORGANISATION



     BEST
                                                                                          By. Peter Cheese, Robert J. Thomas,
                                                                                          Elizabeth Craig


     How it Works                                                              build
                                                                            distinctive
                                                                          capabilities
                                                                           in defining
     All organizations today, public and private, are                    talent needs,
     faced with challenges that involve the workforce




                                                                                                                     Hugh Performance
     and the ability to retain and motivate the
     workforce to excel. Experienced workforce            deploying
     members are in a constant move either for           talent in the   Business                discovering
                                                          right place                             sources of
     retirement or second careers. These challenges       at the right
                                                              time
                                                                         strategy                   talent
     could impact the service delivery effectiveness,
     efficiency, reputation and fiscal health of the
     organizations.
                                                                         developing
                                                                           talent
     It is time for a quick exit to the BEST ground to                    potential
     avoid an organizational disaster.




13
BEST
     Why it Works
     All organizations consist of five critical elements that must work synergistically to result in a
     high performance product and/or service delivery. They are: systems; finances; processes; tools; and
     people. An organization can have the best systems, finances, processes and tools and still not be a high
     performance organization. The foundational element that provides the knowledge, energy, experience and
     coordination of the systems, finances, processes and tools is the people.
     Good people can always figure out how to overcome the problems and challenges created by the other
     four elements. The extent to which an organization’s expectations match its realities defines its success or
     misery gap. Highly successful organizations don’t have a major success gap or a large misery gap because
     they commit to and depend on a well balanced effective mix of the four elements under girded by an
     excellent workforce.
     •building organizational bench strength,
     •preserving institutional and implicit knowledge,
     •adjusting to a new style of leadership profile that is emerging among the younger leaders




14
BEST
     In Action
     Susan Cantrell, James M.
     Benton, Robert J. Thomas,
     Meredith Vey and Linda
     Kerzel. 2005. “The
     Accenture Human Capital
     Development Framework:
     Assessing, Measuring and
     Guiding Investments in
     Human Capital to Achieve
     High Performance.”
     Accenture Institute for High
     Performance Business
     White Paper.


                                    Human Capital Development Framework



15
BESTStructure
                           BEST                  BEST
                         Finances               Systems

     BEST Manager
                      BEST                            BEST
                     People                           Tools


     BEST Employee                    BEST
                                    Processes




16
BESTManager                                              Course Modules
     This Program is designed to develop the knowledge        • Organization in Context
                                                              • Competitive and Economic Forces
     and skills required by a manager to work effectively
                                                              • Legal Forces and Responsibilities
     within business organisations and to enable an           • The Impact of Technology and Change
     understanding of the business environment.               • The Socio-Political Environment
                                                              • Accounting and Reporting
     The BEST Manager Program comprises four Modules.
                                                              • Reporting & Recording Business Activity
     The four Modules are:                                    • Using Financial Information
                                                              • Written and Numeric Communication
                                                              • Using Budgets and Managing Business Resources
                                                              • Communication Theory
                                                              • Communication in the Workplace
              According to pre                                • Verbal Communication
              assessment results       This program is        • Written and Numeric Communication
              program will be          conducted as 5-day     • Communication and IT
              designed to cover        program, 6 hours per   • Organizations
              the needed               day,                   • Leadership
                                                              • Human Resource Management
              competencies                                    • Managing Yourself
                                                              • Technology at Work




17
BESTEmployee
     This Program is designed to develop the knowledge and skills required by an
     employee to work effectively within business organisations, we use the standard   Behavioral
     well known work place competencies for such program. The BEST employee            Competencies
     Program comprises the following competencies:
                                                                                       Financial
                                                                                       Competencies
                                                                                       Functional
     According to pre
     assessment results
                                                                                       Competencies
                          This program is
     program will be      conducted as 5-day
     designed to cover    program, 6 hours per                                         IT Competencies
     the needed           day,
     competencies
                                                                                       Sales
                                                                                       Competencies



18
BESTAssessment
     Why do so many organisations like BEST Assessment?
     In the current economic climate where organisations want to minimise costs and become
     more efficient they are looking closely at how they spend their training budget.

     More and more organisations are using BEST Assessment to identify where their training
     and development needs really are. This is allowing them to focus their valuable time and
     money developing the skills and behaviours that are going to have the biggest impact on
     improving their long term business performance.




19
BESTAssessment
     How does BEST Assessment work?
     BEST Assessment normally takes place over two days.
      Day 1 – Introducing the BEST Assessment concept
     Day one consists of presentations (30-60 minutes each) to show the importance of such assessments;
     throughout the day employees being assessed will value the concept of change & why it’s important for
     business sustainability to be honest with self & others.

     Day 2 – Conducting the BEST Assessment
     Day two of BEST Assessment process is dedicated to questionnaire process, employees will answer series
     of questions based on what they’ve seen, and other information given, they then determine whether in
     their opinion it is good or bad practice. The BEST Assessment questionnaire contains X pages, covering 10
     business competencies, we do believe these competencies are essential for each employee in the
     organization.




20
BESTAssessment
     Developing employees after BEST Assessment
     BEST Assessment can form the basis of a structured employee development programme and
     is the ideal tool to clearly identify where individual development needs are.

     How you meet those development needs is up to you. What we can offer you a series of
     flexible and innovative solutions that can be tailored to suit individual employee’s need and
     also organisational objectives. We call them BEST Manager & BEST Employee programs.




21
BESTAssessment
     Assessment Methodology
                              Introducing the BEST
                             Concept to employees



              clearly identify where        Questionnaires about
             individual development          practices , problems,
                    needs are               worthiness , value, etc.



                              Analysis of findings
                              and data collected


22
HRPRO SERVICES
     HR Surveys & Diagnostics Services
     Our services in surveys and diagnostic studies are aimed at providing valuable insights
     specific issues that clients face, such services are usually part of a larger consulting solution
     but are offered as stand-alone products like:
           •Leadership & Talent Assessment
           •Corporate Culture Assessment
           •Employee satisfaction, engagement & loyalty assessment
           •Succession and manpower planning Assessment
           •Evaluating effectiveness of performance appraisals methods
           •Wage & Salary Benchmarking
           •Job Evaluation, Job Analysis , Job Description Examining
           •Retention & Turnover




23
HRPRO SERVICES
     Surveys Methodology
                            Key staff interview and
                             meetings (10-15) with
                                senior staff at
                                 Organization


                                            Questionnaires Survey
              Analysis of findings            about practices ,
              and data collected            problems, worthiness ,
                                                  value, etc.



                           Examine job relatedness
                             and other elements


24
HRPRO SERVICES
     HR Software Solutions
     Empxtrack Exclusive Partner in the MENA region




25
HRPRO PARTNERS & MEMBERSHIPS
     In order to succeed in today's business world, we believe that companies need to focus on
     what they do best and partner with complementary technologies and services to provide a
     comprehensive offering. Through our network of partners we are able to create and
     maintain a high quality and affordable HR service by offering a professional and
     experienced team to fulfil all our customers HR needs in the MENA region




       MEMBERS




26
27
28




          HRPRO
           TEAM
     28
THANK YOU FOR YOUR TIME
                 HR CONSULTING SPECIALISTS




     AMMAN – KHARTOUM - TRIPOLI

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Welcome to HRPRO

  • 1. WELCOME TO HRPRO HR CONSULTING SPECIALISTS m-sd. 249 91 250 1035 m-jo. 962 79 510 4942 t. 249 83 499240 f. 249 83 499340 Elamarat St 7. Villa 41 P.O. Box 1314 P.C. 11111 Kh-Sudan
  • 2. ABOUT HRPRO Through the years and due to the diversity of its HR projects, HRPRO™ has created its own unique best practices approach in tackling HR issues, we recognize the importance & relevance of the human factor for enhancing an organization’s bottom line. HRPRO™ is driven by the highest standards of quality, integrity, trust & commitment, while providing quality professional services; we are sensitive to our client’s requirements & keep their interest foremost. At HRPRO™, Quality is the corner stone on which we base our work. We design our services to meet the client’s needs and their benchmark for quality. Our consultants have the personal and professional qualifications, the ability to merge with the corporate culture and the potential for success, which in the long run aid the company in achieving its goals. 2
  • 3. VISSION Becoming the leading company that provides professional, integrated HR best practices in MENA region Mission We aimed at influencing change and the transformation from traditional HRM to Strategic HRM, through analyzing HR organization & capabilities, while providing valuable insights and solutions on specific HR issues that clients face. 3
  • 4. HRPRO SERVICES HRPRO Services include Our services are end-to-end HR solutions and incorporating packages that integrate the full cycle of business operations and address, in particular, all relevant issues to modern human resource practices. We are very focus on the following HR services: HR Consulting HR Training & Development HR Surveys & Diagnostics Services HR Software Solutions 4
  • 5. HRPRO SERVICES - HR Consulting Integrated Talent Management (ITM) Introduction The concept of ”Integrated Talent Management” became popular around five years ago – and since then organizations have used this phrase to describe an integrated approach to recruiting, development, performance management, compensation, development planning, and learning. The goal here is not only to make the Human Resources function operate more efficiently, but more importantly to create an “integrated system” for managing people which lets the organization rapidly and effectively respond to business needs. 5
  • 6. HRPRO SERVICES - HR Consulting Integrated Talent Management (ITM) The World Changes In 2006 Bersin introduced Bersin Talent Management Framework, as part of High-Impact Talent Management® research program. Since then thousands of people and hundreds of companies have used this model to understand how the various elements of talent management come together. But nothing stands still. As organizations have implemented this whole approach, the world has evolved – and today the concepts and best-practices of talent management have progressed. New Talent Management Framework, shown here 6
  • 7. HRPRO SERVICES HR Consulting HRPRO™ has the experience in working and providing services to private and public sectors in the following areas: •HR Planning •Job Analysis, Design & Description •Organizational Structure Design/ Restructuring Downsizing •HR Audit and Systems Review •HR Operations Assurance •Measuring ROI on Training •Compensation, Benefits and Incentives •Reward & Retention System •Performance Management Improvement 7
  • 8. HRPRO SERVICES HR Training & Development We organize and customize training packages based on client’s specific needs. Training seminars and workshops can HRPRO Development be delivered at client’s /company’s premises or off-site. Programs HRPRO™ delivers HR training programs focused on achieving your goals. Our development programs provide cost-effective, rapid deployment of skills and concepts tailored to suit your organization’s current strategy, environment, culture, and specific requirements. Leadership & HR Management Certificate Specialist Certificates Specialist CBC BEST Manager BEST Employee CHRC 8
  • 9. HRPRO SERVICES HRPRO T&D Methodology HRPRO™ training methodology leverages comprehensive concepts, best-practice frameworks, and training techniques aimed at providing a holistic view of the fundamental elements of each module. Our analysis at the beginning of the process is designed to ensure that managers and staff have the essential vocabulary, concepts and examples that apply to their specific environment. Most importantly, and key to our approach: HRPRO™ believes in working directly with you to leverage your deep understanding of your organizational environment and goals while shaping the service and results through our consultants’ expertise. Training Needs Training Content Effective Training Training Analysis Design Training Delivery & Evaluation & • Performance • Skills Check Methods Action Planning follow-up Analysis • Relevant • Select the best • Implantation • Post Training • Task Analysis Practice training • In-course Assessment • Skill Hierarchies • Content methods for evaluation • Action Plans • Describe Derivation best results • Course Audience • Sequencing correction • Determine Prerequisites 9
  • 10. HRPRO SERVICES HR Certificate Chartered Association of Business Administrators Chartered Association of Business Administrators is a not-for-profit professional body chartered federally under Letters Patent granted by the Government of Canada. CABA® is also a registered mark with the US Government Patent and Trade Mark office. The Association is of the opinion that the success of the new economy requires much more than simply responding to the market demand. Accelerating change, the information revolution, globalization, intensified competition, rapid commercialization of services and compressed strategy life cycles have all created a new business environment with unprecedented challenges. Ch.HRC (Chartered Human Resource Consultant) Certification www.charteredaba.org/schools.htm 10
  • 11. HRPRO SERVICES HR Specialist Programs PEOPLE RESOURCING SPECIALIST PERFORMANCE MANAGEMENT SPECIALIST HUMAN RESOURCE DEVELOPMENT SPECIALIST PEOPLE REWARDING SPECIALIST EMPLOYEE RELATIONS SPECIALIST HEALTH, SAFETY AND WELFARE SPECIALIST HR AUDIT SPECIALIST SUCCESSION PLANNING SPECIALIST www.charteredaba.org/schools.htm 11
  • 12. HRPRO SERVICES December Schedule 12
  • 13. THE TALENT‐POWERED ORGANISATION BEST By. Peter Cheese, Robert J. Thomas, Elizabeth Craig How it Works build distinctive capabilities in defining All organizations today, public and private, are talent needs, faced with challenges that involve the workforce Hugh Performance and the ability to retain and motivate the workforce to excel. Experienced workforce deploying members are in a constant move either for talent in the Business discovering right place sources of retirement or second careers. These challenges at the right time strategy talent could impact the service delivery effectiveness, efficiency, reputation and fiscal health of the organizations. developing talent It is time for a quick exit to the BEST ground to potential avoid an organizational disaster. 13
  • 14. BEST Why it Works All organizations consist of five critical elements that must work synergistically to result in a high performance product and/or service delivery. They are: systems; finances; processes; tools; and people. An organization can have the best systems, finances, processes and tools and still not be a high performance organization. The foundational element that provides the knowledge, energy, experience and coordination of the systems, finances, processes and tools is the people. Good people can always figure out how to overcome the problems and challenges created by the other four elements. The extent to which an organization’s expectations match its realities defines its success or misery gap. Highly successful organizations don’t have a major success gap or a large misery gap because they commit to and depend on a well balanced effective mix of the four elements under girded by an excellent workforce. •building organizational bench strength, •preserving institutional and implicit knowledge, •adjusting to a new style of leadership profile that is emerging among the younger leaders 14
  • 15. BEST In Action Susan Cantrell, James M. Benton, Robert J. Thomas, Meredith Vey and Linda Kerzel. 2005. “The Accenture Human Capital Development Framework: Assessing, Measuring and Guiding Investments in Human Capital to Achieve High Performance.” Accenture Institute for High Performance Business White Paper. Human Capital Development Framework 15
  • 16. BESTStructure BEST BEST Finances Systems BEST Manager BEST BEST People Tools BEST Employee BEST Processes 16
  • 17. BESTManager Course Modules This Program is designed to develop the knowledge • Organization in Context • Competitive and Economic Forces and skills required by a manager to work effectively • Legal Forces and Responsibilities within business organisations and to enable an • The Impact of Technology and Change understanding of the business environment. • The Socio-Political Environment • Accounting and Reporting The BEST Manager Program comprises four Modules. • Reporting & Recording Business Activity The four Modules are: • Using Financial Information • Written and Numeric Communication • Using Budgets and Managing Business Resources • Communication Theory • Communication in the Workplace According to pre • Verbal Communication assessment results This program is • Written and Numeric Communication program will be conducted as 5-day • Communication and IT designed to cover program, 6 hours per • Organizations the needed day, • Leadership • Human Resource Management competencies • Managing Yourself • Technology at Work 17
  • 18. BESTEmployee This Program is designed to develop the knowledge and skills required by an employee to work effectively within business organisations, we use the standard Behavioral well known work place competencies for such program. The BEST employee Competencies Program comprises the following competencies: Financial Competencies Functional According to pre assessment results Competencies This program is program will be conducted as 5-day designed to cover program, 6 hours per IT Competencies the needed day, competencies Sales Competencies 18
  • 19. BESTAssessment Why do so many organisations like BEST Assessment? In the current economic climate where organisations want to minimise costs and become more efficient they are looking closely at how they spend their training budget. More and more organisations are using BEST Assessment to identify where their training and development needs really are. This is allowing them to focus their valuable time and money developing the skills and behaviours that are going to have the biggest impact on improving their long term business performance. 19
  • 20. BESTAssessment How does BEST Assessment work? BEST Assessment normally takes place over two days. Day 1 – Introducing the BEST Assessment concept Day one consists of presentations (30-60 minutes each) to show the importance of such assessments; throughout the day employees being assessed will value the concept of change & why it’s important for business sustainability to be honest with self & others. Day 2 – Conducting the BEST Assessment Day two of BEST Assessment process is dedicated to questionnaire process, employees will answer series of questions based on what they’ve seen, and other information given, they then determine whether in their opinion it is good or bad practice. The BEST Assessment questionnaire contains X pages, covering 10 business competencies, we do believe these competencies are essential for each employee in the organization. 20
  • 21. BESTAssessment Developing employees after BEST Assessment BEST Assessment can form the basis of a structured employee development programme and is the ideal tool to clearly identify where individual development needs are. How you meet those development needs is up to you. What we can offer you a series of flexible and innovative solutions that can be tailored to suit individual employee’s need and also organisational objectives. We call them BEST Manager & BEST Employee programs. 21
  • 22. BESTAssessment Assessment Methodology Introducing the BEST Concept to employees clearly identify where Questionnaires about individual development practices , problems, needs are worthiness , value, etc. Analysis of findings and data collected 22
  • 23. HRPRO SERVICES HR Surveys & Diagnostics Services Our services in surveys and diagnostic studies are aimed at providing valuable insights specific issues that clients face, such services are usually part of a larger consulting solution but are offered as stand-alone products like: •Leadership & Talent Assessment •Corporate Culture Assessment •Employee satisfaction, engagement & loyalty assessment •Succession and manpower planning Assessment •Evaluating effectiveness of performance appraisals methods •Wage & Salary Benchmarking •Job Evaluation, Job Analysis , Job Description Examining •Retention & Turnover 23
  • 24. HRPRO SERVICES Surveys Methodology Key staff interview and meetings (10-15) with senior staff at Organization Questionnaires Survey Analysis of findings about practices , and data collected problems, worthiness , value, etc. Examine job relatedness and other elements 24
  • 25. HRPRO SERVICES HR Software Solutions Empxtrack Exclusive Partner in the MENA region 25
  • 26. HRPRO PARTNERS & MEMBERSHIPS In order to succeed in today's business world, we believe that companies need to focus on what they do best and partner with complementary technologies and services to provide a comprehensive offering. Through our network of partners we are able to create and maintain a high quality and affordable HR service by offering a professional and experienced team to fulfil all our customers HR needs in the MENA region MEMBERS 26
  • 27. 27
  • 28. 28 HRPRO TEAM 28
  • 29. THANK YOU FOR YOUR TIME HR CONSULTING SPECIALISTS AMMAN – KHARTOUM - TRIPOLI