Rebecca Masisak and Marnie Webb, Co-CEOs, TechSoup Global Your organization is currently doing critical work in the United States, but you recognize the need to grow its reach and impact internationally. What models should be considered? How do key staff and boards step up to support experimentation and adroitly shape and govern the emerging structures and brand? Important lessons can be learned from pioneering TechSoup Global. As worldwide demand for its programs grew, TechSoup Global's leadership team and board struggled with developing an organizational model that would mobilize partners around a common mission and include contributions from multiple players. Like most organizations, key considerations included expansion without significant additions in headcount and overhead. Now operating in 33 countries with three distinct boards of directors, TechSoup Global has successfully built a growing global network of locally driven programs. A showcase of applicable insights, this session explores lessons learned, innovative technologies deployed, organizational models piloted and refined, and how boards influence and model the kind of leadership needed as organizations expand internationally.

1. November 11, 2010 Expanding Internationally Through Partnerships: Practical Lessons For 21st Century Nonprofits Rebecca Masisak and Marnie Webb Co-CEOs, TechSoup Global BoardSource Leadership Forum

2. TechSoup Global, a nonprofit serving the nonprofit community, has a 23-year history building sector capacity through technology. We are working toward a time when every social benefit organization on the planet has the technology resources and knowledge they need to operate at their full potential. The TechSoup Global Mission: Programs of Focus Today:

4. Essential technology from leading partners

8. The TechSoup solution packages expertise, process and technical infrastructure so that NGO Partners can relatively quickly and cost effectively deliver a product donation program The Unmet Need: Donated technology to support the missions of nonprofits, charities and NGO’s The Met Need: Donated technology delivered in a supportive environment to effectively impact the missions of nonprofits, charities and NGO’s The TechSoup Value Chain Setup & Train Partners – Enable Local Presence via Web for “TSS-like EMEA Solution” Manage Product Donation Partnerships with Corporate Partner(s) Package Product Offering(s) & Delivery Solution/ Platform Establish & Manage NGO Distribution Partnerships Go Live in Country/ Region and manage program inquiries, provide support and process requests Verify Eligibility of NGOs Using Delivery Solution/ Platform 1. 2. 3. 4. 5. 6. Post Fulfillment Support & Returns Processing Fulfill Orders Program Outreach Provide Value-Added Content & Services to Improve Program Impact Manage fulfillment through Corporate Partner 7. 8. 9. 10. 11.

11. The TechSoup Global Network is a sustainable, cross-border network of partner NGOs serving 33 countries. United Kingdom Russia Mexico

14. End recipient: Remote Access Proves Critical to Cystic Fibrosis Association of New Zealand “ I’m working from home today because of the earthquake and that’s only possible because of Small Business Server 2003 and Office Professional Plus 2007 that we received from Microsoft and TechSoup. It’s a huge boon for our organization, allowing the CEO and fieldworkers access to our data when they’re away from the office.” Cystic Fibrosis is NZ's most common life-threatening inherited disease and the CF Association is the only national organization dedicated to all aspects of the condition.

16. Today, NetSquared Locals are held in 78 cities in 25 countries connected to an active online community of 27,300 members

17. Founding President and CEO of i-Vission International; an International NGO with headquarters in Douala Cameroon. The mission of the organisation is to empower computer literacy and break the digital divide between the North and the South. Graduate, holder of a Certificate on Conflict Analysis from the United States Institute of Peace (USIP) and Information System Engineer by profession. Excel is convinced that we are in the information age, and whosoever is not informed is deformed. He is motivated and dedicated in empowering people with the ICT. His top priority for 2009/2010 is to setup a network in Cameroon, to combat cyber crimes. In a nut shell, Excel will like to meet new people and organisations who have the ambition to live in a more secure and just world, and possess the required passion to make it happen. Douala, Cameroon Asama Abel Excel Chicago, IL, USA Justin Massa Justin's time is split between NetSquared.org (where he is the Program and Technical Coordinator) and MoveSmart.org (where he is the executive director)). MoveSmart.org, which he co-founded, is a start-up organization dedicated to fostering vibrant and diverse neighborhoods by empowering housing seekers through technology to move to opportunity. Justin is a member of the National Advisory Board of NeighborScapes, the Reader's Bureau of the Chicago Reporter , and the Program Committee of the Community Media Workshop. He is also a co-convener of Chicago Net Tuesdays and helps organize Illinois Data Exchange Affiliates. Organizer Profiles

21. Mechanisms for scaling impact Dissemination Affiliation Branching Source: Dees, Battle Anderson and Wie-skillern , 2004 Resources Degree of Central Coordination

22. TSG began by scaling its impact through two mechanisms TechSoup Global Network NetTuesday Organizers Resources Degree of Central Coordination Dissemination Affiliation Branching

23. And TSG continues to scale and evolve its model Fundacja TechSoup GuideStar International Resources Degree of Central Coordination Dissemination Affiliation Branching TechSoup Global Network NetTuesday Organizers GuideStar International Partners