Engagement-Account-Program Manager

SUNIL BHATT
A/30, Sushila Baug, 53/A, S.V.Road, Cell# 91-982029 7618 / 808071 7618
Santacruz West, Mumbai 400054, India. E-mail: sbb400054@gmail.com
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Summary of profile:
 Total 24 years of IT experience
 Very Strong experience in Account Management, Global Transformation, Program Management & Customer engagement
 Awarded – Certificate of Excellence – “Customer Focus Orientation and Approach FY14”
 Won New Logo/Account, Managed to add new business / additional revenue
 Managing very large, complex and multiple Clients
 Revenue growth and new Business opportunities
 Very Strong in Delivery & Program management, Also got strong experience in Service Delivery – AMS
o Manage Multiple projects
o Leading project teams to deliver end to end project assignments successfully
o Managing very large team comprises of Project Managers, Solution architects, Solution designer, Consulting team, Functional- Technical consultants– Engage total team size 300-350
o Work in effectively in a dynamic environment. Go getter
o Industry standards and Best practice
o Managing resources and project KPIs
o People management
o Scope management
o Client relationship & management, New business opportunity
o Revenue , Budget control, Billing, P&L
o Strong leadership skill
 Delivery Management – Risk, Scope, Monitor – Prioritize, Quality, Process compliance, Cost, Resource, Governance, Client communication
 Expert on ITIL processes – Incident Management, Change Management, Problem Management and Release Management
 Very strong in customer handling and managing account with business growth and continuity
 Managed – Account, Delivery Approach / Plan, P&L, Billing,
 Very strong in PMO – PMO setup, Review, Health check,
 Vast experience in managing large Projects – Global & Domestic (India)
 Proposal and Bid Management: Discovery to Evaluation, Initiate to Closing >> Respond to RFI/RFQ/RFP/Opportunities and facilitate the sales process, resulting in successful leads & winning proposals
 Manage consulting assignment, evaluate solution possibilities
 Identify, Validate, Commercialize new product / solution to bring value benefits
 Comply with Quality management
 End to End and Full life cycle implementation
 Vendor Management - Ability to evaluate, appoint and nurture vendors
 Hands on experience across industries like- Manufacturing, Trading House, Import-Export
 Excellent product knowledge, articulation & leadership skills
 Very high on integrity and excellent communication, customer orientation and interpersonal skills
 Manage relationship with project stakeholders, including internal and external clients,
 Keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables.
Key Strengths:
 Highly customer focused - Addressing business need and expectation, maintain business relation and benefits
 Wide spread experience in dealing with client senior management including Directors and Board members
 Very Strong in governance and communication
 Excellent knowledge of project management methodologies, tools, and techniques and risk management principles
 Expertise in Planning, Estimating, Budgeting, Resourcing, Managing, Stabilizing large strategic/complex projects
 Complete control on Scope, Quality, Efforts, Resource, Time, Cost
 Change management
 Resource requirement, planning, deployment and utilization / Building the team and monitoring performance
 Expert guide for developing solution
 Has experience in owning end to end delivery for variety of business models
 Involved in strategic planning exercise developing future roadmaps for Business & Technology groups
 Responsible for transforming strategic objectives into reality through the successful planning, monitoring & controlling
 Highly organized and very strong analytic skills and detail-orientation
 Worked directly with the business customers and managed the relationship
 Good Commercial & Technology appreciation
 Very Strong written and verbal communication skills
 Excellent product knowledge, articulation & leadership skills

SUNIL BHATT
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 Pre-sale and contract/agreement
 Resource Management / Third party resource management
 Scope Management
 Managing Project KPI
 Client relationship
 Manage billing
 Vendor Management
Industry Experience:
 Metal – Steel, Pipes, Mines / Minerals
 Textile
 Automotive / Spares
 Oil and Lubrication
 Chemical / Engineering Polymers / Industrial Polymer / Packaging
 Paint / Auto Paint
 Agro Chemical / Pesticides / Seed Industry
 Manufacturing – Discrete, Process, Repetitive,
 Trading / Sales and Distribution,
 Import-Export
Professional Experience:
 Presently working as Senior Program Manager for Enterprise Service - Application with Hewlett Packard India Sales Pvt. Ltd, Managing very large customer account. Responsible for customer engagement, program & delivery management, vendor management, resource management and PL of the account. Responsible for managing multiple clients, multiple projects along with revenue growth. Managed one of the very large Big bang delivery for Transformation for multiple line of business spread across the globe.
 Worked as Senior Program & Delivery Manager for Corporate IT (support & projects) for entire suite of SAP solution with Mahindra & Mahindra Limited,
 Worked with Aegis Ltd (Essar) for 16 months as a Delivery Head & was a part of Leadership team with parallel responsibility of PMO to control projects for entire business group. Was responsible for Delivery Management for Domestic & Global projects. Worked as head for Support & Enhancements (Service Delivery) for steel business for Domestic and Global support.
 Worked with DuPont India Ltd for 8 years as Project Lead for Implementation of projects for AP region & roll out of Global projects. Worked as SME for SD/MM for Projects and Support. .
 Worked with ELF Lubricants India for 4.5 years as Project Lead.
 Worked with Rhone Poulenc (changed to Aventis/Bayer) for 3 years.
 Worked for Rhodia Chemicals, British Petroleum, Pioneer Seeds, ELF Sanofi, ELF Atochem, Essar World trade (Essar Group,),Asian Electronics Ltd., Tulip Diagnostics P Ltd, Echjay Forgings P. Ltd.
Work Experience Details:
1] Presently working as Senior Program Manager with Hewlett Packard India Sales Pvt. Ltd., Mumbai, India. Handling most complex and challenging application delivery under Strategic IT Outsource agreement.
 Awarded with Certificate of Excellence – “Customer Focus Orientation and Approach in FY14”
 New Business opportunity – Already won TWO new Logo
Primary responsibilities:
- Manage multiple client

SUNIL BHATT
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- Responsible for revenue growth
- Customer engagement
o Manage customer reviews – Board of directors, Business HOD, PMO-IT,
o Identify and capture business opportunities
o Manage customer communication and escalation
o Project Health reports
o Manage billing
o Customer satisfaction
- Customer Line of business – Manufacturing & Exports - Textile, Yarn, Steel, Pipes
- Reimplementation of SAP ECC - Modules covered – FI, CO, SD, MM, PP, PM, QM, PS,
o IS-MILL,
o CIN,
o SAP EXIM
o BPC
o Product costing / Program-wise profitability,
o BI-BO –KPI identification and development
o PLM
o Planning and scheduling,
o CRM/SRM – Customer – Vendor portal
o MDM/MDG,
o GRC
- Manage complete end to end Delivery
- QA - Comply all HP and Customer Quality Standards
- Manage Transition and Transformation
- Program Management – Scope, Risk, Schedule, Cost, Quality
- Resource management - Resource planning, selection and deployment
- People management
- QA - Comply all HP and Customer Quality Standards
- Manage Transition and Transformation
- Bing bang delivery of transformation project for multiple line of business spread across the globe
- Manage multiple deliveries and programs
- Manage Audit – Customer, Third party, Chapter, Internal
- Conduct effective performance evaluations.
- Manage – Presales, Bidding, Solution Approach / Design / Confirmation, Account, Deliver approach / plan, P&L, Billing,
2] Worked with Mahindra & Mahindra Limited as Senior Program & Delivery Manager for Corporate IT for delivery of Projects and Support. Was primary member under partner relationship with SAP for new product development – ALM, Mobility, EXIM and HANA.
Industry/Vertical: Automotive / Manufacturing - Car, Two Wheeler, Tractor, Truck
SAP Modules: SD, MM, PP, QM, PM, FI, CO, SRM, CRM, MDM, SCM, BI-BO // ABAP,Wedynpro // PI
Milestones achieved:
 Successfully completed ECC6-EHP5 upgrade
 Successfully completed merger & de-merger project
 Implemented total end to end solution for new product launch – XUV500
 Successfully implemented end-to-end project for Ranault-Veritto merger/de-merger for OEM & spare business
 Defined new support strategy for clear visibility on incident logging, controlling and monitoring
 Defined SLA with customer for Incident and Change request delivery. Prepared delivery model along with resource management to meet customer SLA
 Defined and documented new strategy on change request management
 Implemented CHARM in Solution Manager
 Complete end-to-end evaluation and implementation strategy for OpenText
 Defined & rolled out strategy on Release management – Successfully moved windows to once in month from twice in a daily

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 Implemented ITIL processes – Incident Management, Change Management, Problem Management and Release Management
 Performance tuning / Optimisation initiative for faster response
 Schedule / Batch job management for performance and resource utilisation
 Disk space management : Oracle compression
Major responsibilities,
 Senior member of Corporate IT – Central Project and Support team
 Define new strategy, define road-map
 Work closely with SAP for new product initiative – ALM (SolMan, CHARM), Mobility, HANA, EXIM
 Budget - Plan, track and control - for resource, projects, support  Program management - Responsible for SAP and other application implementations  End to end responsibility of delivering the SAP project  Manage and develop coordination between all departments and the delivery partner for the implementation of SAP for the entire organization for optimum benefits  Resource management - Work closely with the Delivery Teams to ensure appropriate deployment and utilization of resources.
 Mahindra Quality Works (Quality process framework design, roll out, training, implementation, audit)  Vendor management – 3P, Consulting, Resource partners  Ensure that SAP is leveraged for all processes across multiple business units  Manage a team of Project Managers, Technical & Functional Resources.  Ensuring applications are delivered on time and budget  To ensure applications deliver the business value as envisaged  Help in the setting of IT strategy and drive its implementation  Provide complete change management for all new projects / program
3] Period: March 2010 to July-2011 with Aegis Ltd, as Support head and PMO program manager,
Industry/Vertical: Steel / Energy / IT – Manufacturing-Service
SAP Modules: SD,MM,PP,QM,PM,SRM,CRM,MDM,SCM // ABAP,Wedynpro // PI
Lead Delivery to drive program / project schedules and contract deliverables that support the client's business with a focus on delivering on every commitment made to the client.
 Provide 24x7 support to Steel business having production setup for 24x7 production line
 Responsible for understanding problem situations, evaluating risks and ensuring a development of mitigation plan
 Responsible for revenue, profit & growth objectives and for improving overall customer satisfaction targets for all project deliveries.
 Planning of resources for multiple projects
 Growing the team by hiring and retaining the right talent
 Building the team and monitoring performance
 Managing team health and motivation levels
 Effective management for cost, schedule, scope and quality of the delivery.
 Manage planned cost compliance and scope management to ensure profitability and cash flow of the project
 Responsible for coordination of delivery between different practices and vendor involved in the program.
 Drive teams to execute the program, enabling cross practice, neutral thinking, conflict resolution, and effective communication and managing any cultural differences.
 Creating awareness and driving excellence in quality
 Reviewing process with team to improve documentation
 Ensuring adherence to Quality Standards and procedures
 Managing Cost Control
o Periodic cost reviews – People, Infrastructure, Facility, Energy
o Tracking Project-wise reports and profitability
o Maintain control on cost overheads

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Achievements in Delivery Head & PMO:
 On average managing 40+ projects are under PMO
 Inception of PMO office, PMO Policy framework, PMO Policy documentation
 Implementing project management practice in line with PMO framework and expectation
 Publication of Health status
 Dashboards publication for KPI on project and support to Promoters, CIO, Stake holders
 Analytical report on project status and health for Scope, Time, Cost & Quality
 Quality management – Process development, documentation - policy, implementation, training, audit-monitor-control (CMMi)
 Overall controlling Projects and Support activity under PMO
 Delivered large SAP projects with control on Scope, Quality and Time.
 Effective program management - cost saving and faster delivery.
 Effective on Project Accounting
 Managed Pre-sales support
 Contract/Agreements
 Risk Assessment and Escalation Management
 On time delivery
 Customer education / training
 Customer satisfaction
 Compiled and brought all project under PMO roof for better control and clarity on progress of projects, Prepared dashboard on Health status of project and published to Customer for clear vision on Project status. Controlled all project w.r.t Cost, Scope, Quality, Schedule, Risk, and Resource Management. Improved overall Quality of Delivery and Customer satisfaction
4] Period: June 2002 to Feb-2010 with E.I.DuPont India P. Ltd, Chemical-Polymer 200 year Old US MNC
Industry/Vertical: Chemical/Paint/Engineering Polymers – Manufacturing, Sub contract Mfg, Import, and Trading
Project 1 End-to-end implementation with CIN, MBI-One India
Environment: SAP 4.6C.
Duration: October 2008-November 2009
November 2009 to Feb-2010 – with Stabilisation and Post Go-live support
Role: Project Lead
Work Location: Global - Mumbai, Gurgaon, Vadodara, Hyderabad, Shanghai, Bangkok
Overview: Implementation of Country India solution on Global template with big bang approach to implement 17 verticals in one go within challenging time of 9 months
Project 2 Roll out of for SD/MM/FI based on Global template
Business: DuPont Performance Coating – Automotive Paint
Environment: SAP 4.6C.
Duration: Jan-2008-October-2008
Role: Project Lead
Work Location: Global – Shanghai, Bangkok, Gurgaon, Vadodara, Chennai
Overview: Roll out project based on DPC global tmeplate
Project 3 Support
Role SME
Work Location: Mumbai
Duration: 2007-2008
Overview: Provide support on SAP 4.6Csolution rolled out for various business.
Project 4 Roll out of SD/MM/FI based on Global template integration with local system
Business: Fluoro Chemical and Polymer

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Overview: Development of local system for Excise/VAT integration SAP Environment: SAP 4.6C.
Role: Project Lead
Work Location: Global - Ahmedabd, Gurgaon, Vadodara, Singapore
Project 5 Roll out of SD/MM/FI based on Global template
Overview: Development of local system for Excise/VAT integration SAP Business: Engineering Polymer Environment: SAP 4.6C.
Role: Project Lead
Work Location: Global - Ahmedabd, Gurgaon, Vadodara, Singapore
Overview: Roll out project based on DPC global template
Project 4 & 5 was spread over a period of 2003-2006 and required a common local system.
Responsibilities and Achievements:
 Define the strategy and solution approach to implement single solution for 17 separate business unit to meet complex India tax compliance requirement, based on Global template with CIN.
 Discovery and evaluation of the project,
 Defining business process with blue print (Scope definition),
 Project preparation, Gap analysis and solution path forward,
 Resource management,
 Risk assessment and management,
 Total road map for project implementation - Discovery to Post Go-Live,
 Defining total project schedule and milestones, Define training plans, Cut over strategy and define plan, Go- Live – preparation, Post Go-live Support – Plans / Execution
 Based on Progress and Quality of delivery, identify and plan resource requirement from solution provider
o Defining user requirements by collaborating with process owners,
o Documenting business processes and transaction steps;
o Script preparation / Data definition,
o Interaction with Implementation partner (Accenture) with their team size of 12 consultants / solution experts,
o Solution Development with Implementation Partner (Accenture), Solution testing / Unit test – Problem request – Logging defects – Follow-up – Re-testing / Validation, Scope change – change control – Approvals, Interaction with Global BPO / Corporate Process owner, Interaction / Status discussion with BPO / Global Sponsors / Steering committee,
o Plan, define and implementing data migration strategy, the other complex activity involves the data conversion from legacy system and providing necessary bridges.
 Define and prepare data templates for the entire migration of legacy data to the new system, the tasks involved formulating data migration strategy, Data cleansing, Data validation, Data migration procedure and program specifications, data migration testing and cut over plan.
 Design training contents and provide necessary training. On-site / Off-site training
 Conducting collocation meeting for Project Scope, Training, Testing – Unit test, Scenario Test, Integration Test, User Acceptance
 Defect management and control solution progress / quality
Business model includes:
 Procurement: Stock and sales, Local manufacturing, Imports, Sub-contract manufacturing.
 Sales and Distribution: Distributors / Dealer network, Consignment Stockiest, Direct sales to Corporate / Government / Industrial, Vendor managed inventory, clearing and Forwarding Warehouse, Exports from Sub- contract
SAP relevant knowledge:

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 Strong business process knowledge, Strong CIN (Country India solution) knowledge, 5 years SAP experience: SAP integrated implementation for SD, MM, WM & Mfg, and Rolled out 3 full life cycle projects with major in SD & MM, based on Global template for Asia Pacific. Done full four project implementation with integration of SD, MM, IM and FI with CIN. Has proper understanding about accounting and necessary link to FI/CO. Specialized in supply chain/logistics activity (planning, procurement, sales and inventory control) modules. Business process, Business analysis, identifying and implementing system for complex Indian tax structure and various business processes. The most critical project related to provide solution for complex CENVAT invoice linked with Batch inventory for vast range of business models. The inventory management has complex multiple UOM and its conversion with reporting needs. The sales includes complex discounting and rebate schemes with various business terms (Inco- Term) and payment models.
5] Period: Oct 2003 to April 2005 with Pioneer Seeds (Subsidiary of DuPont)
Industry/Vertical: Seed producer / Storage / Distribution
 Web based min ERP system - Hercules
 Responsible as Project Consultant/Lead for a US MNC (Pioneer Seeds) leader in Seed industry. The scope was to identify and implement local enterprise solution. The scope covered SD integrated with Finance. It was comprises of system studies, business and process analysis, design & mapping of process, implementation and training. A process also designed for integrating data to global database. A special challenge was to provide solution for country specific need of seed industry of Advance Booking system, integrated with finance, inventory management and sales. Another accomplishment related to plant inventory management, which comprises of raw seeds, processed seeds, storage and dispatch. The storage solution given on stacking, Batch numbers and expiry date. The solution was done based on local software, which also has sales planning and delivery management. Was also responsible for the entire data migration of legacy data to the new system; the tasks involved formulating data migration strategy, data cleansing, data migration procedure and program specifications, and data migration testing and cut over plan. A full detailed process chart was given to management for clear understanding of software systems link with their business process. Training was designed with documentation for very low skill staff.
5] Period: Jan 1999 to May 2002 with Rhone Poulenc Agrochemicals
Industry / Vertical: Agrochemical / Sub contract manufacturing – Import – Sales
 Windows based mini ERP - FACT
 Responsible as Project Consultant/Lead for French MNC (Rhone Poulenc Agrochemicals) involved in Agrochemicals business in India. As a Project Consultant, the entire business scenarios were developed with reference to software to be implemented. Client were spread across India with 13 branch offices and with low skilled staff, so considering parameters of existing setup the design was to develop to meet all the challenges. In all covered Sales and distribution, inventory manages with Batch & Expiry date, integration, and support to Finance. Was also overseeing the overall interface and data migration plan. As Project Consultant carried out quality assurance and provided input to the cut over plan to ensure data were migrated smoothly and accurately.
6] Period: Apr 1994 – Dec 1998 with ELF Lubricants India
Industry / Vertical: Oil-Lubricant / Manufacturing – Import – Sales & Distribution
 Windows based mini ERP - FACT
 Responsible as Project Consultant for French MNC of Oil Lubrication (ELF Lubricants India) based in India to implement local software with need of integration with global application. The primary objective to do system study, analysis, selecting/designing the system and implementation. The client initially occupied in business of import of base oil and manufacturing Lubricants through sub contracting. Initial challenge was to study the business pattern for SD and its smoother and easier implementation for very low skilled users. At the same time the data was need to flow smoothly to back-end Finance system at HO and should compile all financial information and eventually link data to global system. The system design, GL and product coding was done in a manner that global integrity is maintained and local specific need was achieved with ease to understand by field staff. Further, on expansion a plant was setup, which had a need of Production planning and plant material management, which also included complex Indian logistic setups. The

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project was spread across to 43 contract-operated depots, 4 regional offices, 1 Head office and one manufacturing plant.
7] Responsible as Project Consultant with a British MNC (Tata – BP India) in India, this is in same line of Lubrication oil. This project also covered the areas of Sales distribution, Accounting / finance and smooth data integrity with Regional head quarter in Middle East. The core role includes business analysis, select solution and implement with training.
8] Responsible as Project Consultant with an Indian Import - Export (Essar World Trade) houses dealing in bulk and commodities. The project execution covered the business analysis & implementation of software mainly for business accounting and Sales in view of foreign trade and Indian import export policies. Managed Vessel-Ship manages for inventory handling.
9] Responsible as a Project Consultant (Asian Electronics Ltd) with an electrical power distribution and power saving equipment manufacturing corporate. The role comprises of implementing a local software solution to meet business accounting requirement mainly books of accounts, sales invoicing, inventory management and order processing. The next phase was to integrate manufacturing setup with complete material management and production activity with Finance system. To Company is engaged in manufacturing, selling and leasing the power saving devices.
10] Responsible as project lead for implementing mini ERP for Rasna Foods (Ahmedabad). Business area covers manufacturing of packed soft drink products, sales & distribution (C&F-Distributors-Dealers), material management, warehouse management, production and accounting/finance.
Professional Qualifications:
 State Board of Secondary & Higher Secondary Examination SSC 1982 75.14%
 State Board of Secondary & Higher Secondary Examination HSC 1984 52.50%
 Diploma Engineering in Industrial Electronics, (Full time-3 years) 1987 67.27%
 Post Diploma Engineering in Computer Application (Full time-2 years) 1990 66.50%
 SAP-SD certification from United InfoTech P. Ltd.
System / Software proficiency:
X-base (FoxPro/VFP): Expert level of programming. Data structure defining and creation.
Oracle 8.0 RDBMS: Reasonable
Operating systems: DOS, Windows 3.X, Windows 98, Windows XP
Networking systems: Novell LAN, Windows 2000 Server
Networking technology: LAN, WAN, Peer-to-peer, VPN, Citrix, Windows terminal services
Personal information:
Marital status : Married
DOB : 10/11/1967
Nationality : Indian, with valid passport, Expiry date: 2018
Resident Address : A/30, Sushila Baug, 53/A, S V Road, Near Asha Parekh Hospital,
Santacruz (W), Mumbai 400054, India
Contact numbers : (R) 91-22-2600 7618
Cell phone: 91-9820297618 / 91-9879527618 / 91-808071 7618

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