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AIA	
  Kansas	
  City	
  
Blogging,	
  Linking,	
  	
  
Twee.ng,	
  and	
  Liking	
  
Social	
  Media	
  Makeovers	
  for	
  Architects	
  

Cindy	
  Frewen,	
  Wuellner	
  FAIA	
  PhD	
  
Shelly	
  Kramer,	
  V3	
  Integrated	
  Marke.ng	
  
Understand The Web of Today


       	
  Today’s	
  Website	
  
Learn this, Live it …




Is Your Client…
Social	
  Media	
  
Why	
  bother?	
  
       93%	
  of	
  people	
  expect	
  
      companies	
  to	
  have	
  a	
  social	
  
          media	
  presence	
  
Primary	
  Social	
  Media	
  Objec.ves	
  


      27%	
                                                                                             28%	
  
                                                                              Brand	
  	
  
                                           Other	
                            Awareness	
  


                                      Customer	
  
                                     Acquisi.on	
                         Customer	
  
                                                                           Growth	
  	
  	
  	
  	
  
    19%	
                                                                 &	
  Loyalty	
                25%	
  
Source:	
  2010	
  COLLOQUY	
  &	
  DMA	
  Social	
  Media	
  Study	
  
People
 has	
  over	
  640	
  million	
  
   registered	
  users	
  
Largest Business Network in the World
More	
  than	
  80%	
  of	
  companies	
  use	
  social	
  
           media	
  for	
  recruitment	
  	
  




                       are	
  using	
  LinkedIn	
  
   Source:	
  Jobvite	
  Social	
  Recruitment	
  Survey,	
  via	
  Erik	
  Qualman’s	
  Social	
  Media	
  RevoluRon	
  Video	
  
People
 has	
  over	
  200	
  million	
  
         accounts	
  
 Over	
  75	
  million	
  tweets	
  per	
  day	
  
of	
  users	
  across	
  all	
  social	
  media	
  plaUorms	
  
             are	
  18	
  to	
  50	
  years	
  of	
  age	
  
35	
  years	
  or	
  older	
  




65%	
  are	
  35	
  to	
  54	
  
We’re	
  a	
  Wired	
  Bunch	
  –	
  And	
  We	
  
 Par.cipate	
  in	
  Social	
  Media	
  



        51	
        %	
  
                            Higher
                                    Email	
  
A blog is social
 media. Not just
 another place to
  push out your
marketing message
Why This Matters….
Traditional
Marketing

 Digital
Marketing
Traditional Marketing

              Print Ads
           Television Ads
            Cold Calling
           Trade Shows
            Email Blast
What Is Digital
 Marketing? Blogs
             Ebooks
           White Papers
             Videos
               SEO
           Social Media
            Webinars
           Feeds, RSS
Inbound Marketing is More Effective
     Outbound
     Ave. Cost Per Lead
                                             Inbound is

      $332                                     60%
                                         lower per lead

                                             Inbound
                                            Ave. Cost Per Lead


                                                $134
       Source: State of Inbound Marketing Report - http://bit.ly/aewfHr
Search Engines




Video
is	
  the	
  second	
  largest	
  search	
  engine	
  
  next	
  to	
  Google	
  with	
  490	
  million	
  
         unique	
  users	
  per	
  month	
  
Finding
 New Clients
  is one of every
businesses’ greatest
     challenges
     New Study by Bredin Business Information
Tactics to find new
         customers
                      2010	
      2011	
  


  Website	
       51% 85%

  Search	
        38% 74%

  Video	
         20% 54%

Source: New Study by Bredin Business Information
Tactics to find new
         customers
                      2010	
      2011	
  
  Coupon	
  
  Offers	
  
  (Groupon)	
  
                      -          53%

  Mobile	
            -          49%
  Twi]er	
        27% 50%

  Facebook	
   43%               65%
Source: New Study by Bredin Business Information
Social Media is for Leads and Sales
   Percentage of companies that have acquired a customer from:


                       Company
                       Blog                            46%
                     LinkedIn                          41%
                     Facebook                          44%
                     Twitter                           41%
          Source: State of Inbound Marketing Report - http://bit.ly/aewfHr
Source: Data from over 1,500 small businesses - http://bit.ly/XDkQV	
  
First Step – Know Thy Website



 •  Analyze Site Traffic
 •  Do Your Keyword Research
 •  Stalk the Competition
 •  SEO Content For Your Site
Now,
where’s the #$@*%

   ROI?	
  
The Key is BENEFITS

             ort vs. Long
           Sh

            Financ ial vs.
               n-Fina ncial
            No
Before ROI, You Get This
•  Increase in site traffic
•  Increase in time spent on site
•  Views of a specific landing page, blog post
   or offer
•  Increased follower/like/friend base
•  Increase in Share of Voice
•  Increase in Positive Sentiment (this means
   they like you) (more)
And the Payoff …
•    Increased revenue
•    More leads
•    Shorter sales cycles
•    Lower customer acquisition costs
•    Lower customer service costs
•    Lower customer retention costs

     (Are You Happy Yet?)
Scorecard
Financial    Have Revenue/Profits increased? 	
  


Financial    Have Costs decreased? 	
  


             Have consumer attitudes about
 Brand       the brand improved? 	
  

   Risk
Management   Better prepared to find/respond? 	
  


             Has the company enhanced
 Digital     it’s assets? 	
  
“It is not the strongest of the
species that survives, nor the
most intelligent that survives.
It is the one that is the most
adaptable to change.”
                - Charles Darwin
Device
Failure




          Any	
  Kind	
  
          of	
  Actual	
  
          Work	
  	
  
Creators	
  23%	
  
• Blog	
  
• ArRcles	
  
• Tweet	
  
• Comments	
  
• Videos/Audio	
  

• Plus	
  I	
  save	
  –	
  
research	
  
Creators	
  

CriRcs	
  

Collectors	
  

Joiners	
  
    Spectators	
  

InacRves	
  
A	
  growth	
                                           delicious	
  
 process	
                               Following	
  
                                                         bookmarks	
  	
  	
  
                                           me?	
  
                                                               URBANVERSE	
  
                  FB	
                                           BLOG	
           Lets	
  blog	
  
                                                                                     off	
  
                                  friends	
       Ideas/	
  
                                                   info	
  
                                                                           futrchat	
         ebooks	
  
        APF	
                @urbanverse	
  
2005                                                       2009
                           2007                                                                      2011

                                                     SMCKC	
  
       University	
   Web	
  -­‐                  LinkedIn	
  webinars	
  
                      cas.ng	
  
           of	
  	
                                                                              You-­‐
                                 Twes.val	
  	
        Slide-­‐	
  
        Houston	
                                      share	
  
                                                                                                 tube	
  
Lead
    Care

Know
        Lovable
A Lot

 You’re Alive
Living	
  Building/CiRes	
  Challenge	
  


           Charity:	
  Water	
                     Architecture	
  for	
  Humanity	
  

         DR	
  GRIST	
  
                                     Lead
                                                            Yurbanisms	
  
       Arieff	
  	
                   Care
                                                                 Modenus	
  	
  
  Kaid	
  at	
  NRDC	
        Know                               Life	
  of	
  an	
  Architect	
  
                                            Lovable
GenslerOn	
                   A Lot

                                   You’re Alive
Here Are Some Examples of GREAT Blogs
        Living	
  Building/CiRes	
  Challenge	
  
Architecture	
  for	
  Humanity	
  
Charity:	
  Water	
  
Yurbanisms	
  
More Blog examples…

        DR	
  GRIST	
  
            Arieff	
  	
  
     Kaid	
  at	
  NRDC	
  
        GenslerOn	
  

          Modenus	
  	
  

   Life	
  of	
  an	
  Architect	
  
What to
 blog…
              ?
     ?

          …or tweet
What do you want to read?
        Write about that!
Who do you want to read your
            Blog?
     Write about things that are
    helpful + interesting to them!
Be Real
Be Relevant
Be   Useful and useable
Be   Consistent, Active
Be Nice
Be   Careful with Humor
Be   Smart and Creative
Modern	
  
Workplace	
  	
  
Design	
  
To	
  be	
  Engaged	
  
Livable	
  CiRes	
  
Work	
  Smarter	
  
Leisure	
  	
  	
  
By	
  DesignExperts	
  
Architecture	
  
Design	
  
Sustainability	
  
CiRes	
  	
  
Architecture	
  
Design	
  
Sustainability	
  
CiRes	
  	
  
HOK	
  Happening
Architecture	
  
Design	
  
Sustainability	
  
CiRes	
  	
  
HOK	
  Happenings	
  
Interior	
  
Design	
  
Products	
  
Before/Ager	
  
Interior	
  design	
  
Kitchens	
  
Baths	
  
Travel	
  
Products	
  
Architecture	
  
Design	
  	
  
Community	
  
Humor	
  
Life	
  As	
  An	
  
Architect	
  
Architecture	
  
Social	
  Causes	
  
Technology	
  	
  	
  
Research	
  	
  
PoliRcs	
  
Futures	
  
CiRes	
  
 Architecture	
  
          Design	
  
Sustainability	
  
       Futures	
  	
  
Social	
  change	
  
CiRes	
  
Architecture	
  
Sustainability	
  
Futures	
  	
  
Design	
  	
  
Social	
  Change	
  
Urbanism	
  
Different	
  Ways	
  to	
  Tweet	
  the	
  Same	
  Thing:	
  
1.  Researcher:	
  Case	
  Study:	
  San	
  Francisco’s	
  Plan	
  Turns	
  25	
  	
  #ciRes	
  	
  

2.  Urbanist:	
  SF’s	
  plan	
  created	
  bejer	
  public	
  spaces	
  and	
  streets.	
  
    #urbanism	
  

3.  Designer:	
  San	
  Fran’s	
  a	
  cool	
  town	
  b/c	
  they	
  cared	
  enuf	
  to	
  
    create	
  a	
  brilliant	
  long	
  term	
  plan.	
  #design	
  	
  

4.  Urban	
  Stats:	
  SF	
  has	
  2	
  million	
  more	
  people	
  than	
  when	
  they	
  
    completed	
  their	
  last	
  plan	
  in	
  1986.	
  #stats	
  #urbandata	
  

5.  PreservaRonist:	
  SF’s	
  plan	
  save	
  the	
  city’s	
  culture.	
  
    #historicpreservaRon	
  

6.  ConversaRonalist:	
  What	
  did	
  SF’s	
  plan	
  do	
  for	
  you?	
  
hjp://scribbles.woobius.com/want-­‐your-­‐own-­‐
company-­‐app	
  	
  
Thank you for your time and attention!


        Cindy Frewen
        http://urbanverse.posterous.com
        @urbanverse




                 Shelly Kramer
                     http://V3im.com
                     @shellykramer

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Architects Using Social Media: Kansas City AIA Chapter

  • 1. AIA  Kansas  City   Blogging,  Linking,     Twee.ng,  and  Liking   Social  Media  Makeovers  for  Architects   Cindy  Frewen,  Wuellner  FAIA  PhD   Shelly  Kramer,  V3  Integrated  Marke.ng  
  • 2. Understand The Web of Today  Today’s  Website  
  • 3. Learn this, Live it … Is Your Client…
  • 4. Social  Media   Why  bother?   93%  of  people  expect   companies  to  have  a  social   media  presence  
  • 5. Primary  Social  Media  Objec.ves   27%   28%   Brand     Other   Awareness   Customer   Acquisi.on   Customer   Growth           19%   &  Loyalty   25%   Source:  2010  COLLOQUY  &  DMA  Social  Media  Study  
  • 6. People has  over  640  million   registered  users  
  • 8. More  than  80%  of  companies  use  social   media  for  recruitment     are  using  LinkedIn   Source:  Jobvite  Social  Recruitment  Survey,  via  Erik  Qualman’s  Social  Media  RevoluRon  Video  
  • 9. People has  over  200  million   accounts   Over  75  million  tweets  per  day  
  • 10. of  users  across  all  social  media  plaUorms   are  18  to  50  years  of  age  
  • 11. 35  years  or  older   65%  are  35  to  54  
  • 12. We’re  a  Wired  Bunch  –  And  We   Par.cipate  in  Social  Media   51   %   Higher Email  
  • 13. A blog is social media. Not just another place to push out your marketing message
  • 16. Traditional Marketing Print Ads Television Ads Cold Calling Trade Shows Email Blast
  • 17. What Is Digital Marketing? Blogs Ebooks White Papers Videos SEO Social Media Webinars Feeds, RSS
  • 18. Inbound Marketing is More Effective Outbound Ave. Cost Per Lead Inbound is $332 60% lower per lead Inbound Ave. Cost Per Lead $134 Source: State of Inbound Marketing Report - http://bit.ly/aewfHr
  • 20. is  the  second  largest  search  engine   next  to  Google  with  490  million   unique  users  per  month  
  • 21. Finding New Clients is one of every businesses’ greatest challenges New Study by Bredin Business Information
  • 22. Tactics to find new customers 2010   2011   Website   51% 85% Search   38% 74% Video   20% 54% Source: New Study by Bredin Business Information
  • 23. Tactics to find new customers 2010   2011   Coupon   Offers   (Groupon)   - 53% Mobile   - 49% Twi]er   27% 50% Facebook   43% 65% Source: New Study by Bredin Business Information
  • 24. Social Media is for Leads and Sales Percentage of companies that have acquired a customer from: Company Blog 46% LinkedIn 41% Facebook 44% Twitter 41% Source: State of Inbound Marketing Report - http://bit.ly/aewfHr
  • 25. Source: Data from over 1,500 small businesses - http://bit.ly/XDkQV  
  • 26. First Step – Know Thy Website •  Analyze Site Traffic •  Do Your Keyword Research •  Stalk the Competition •  SEO Content For Your Site
  • 28. The Key is BENEFITS ort vs. Long Sh Financ ial vs. n-Fina ncial No
  • 29. Before ROI, You Get This •  Increase in site traffic •  Increase in time spent on site •  Views of a specific landing page, blog post or offer •  Increased follower/like/friend base •  Increase in Share of Voice •  Increase in Positive Sentiment (this means they like you) (more)
  • 30. And the Payoff … •  Increased revenue •  More leads •  Shorter sales cycles •  Lower customer acquisition costs •  Lower customer service costs •  Lower customer retention costs (Are You Happy Yet?)
  • 31. Scorecard Financial Have Revenue/Profits increased?   Financial Have Costs decreased?   Have consumer attitudes about Brand the brand improved?   Risk Management Better prepared to find/respond?   Has the company enhanced Digital it’s assets?  
  • 32. “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” - Charles Darwin
  • 33.
  • 34. Device Failure Any  Kind   of  Actual   Work    
  • 35. Creators  23%   • Blog   • ArRcles   • Tweet   • Comments   • Videos/Audio   • Plus  I  save  –   research  
  • 36. Creators   CriRcs   Collectors   Joiners   Spectators   InacRves  
  • 37.
  • 38. A  growth   delicious   process   Following   bookmarks       me?   URBANVERSE   FB   BLOG   Lets  blog   off   friends   Ideas/   info   futrchat   ebooks   APF   @urbanverse   2005 2009 2007 2011 SMCKC   University   Web  -­‐ LinkedIn  webinars   cas.ng   of     You-­‐ Twes.val     Slide-­‐   Houston   share   tube  
  • 39. Lead Care Know Lovable A Lot You’re Alive
  • 40. Living  Building/CiRes  Challenge   Charity:  Water   Architecture  for  Humanity   DR  GRIST   Lead Yurbanisms   Arieff     Care Modenus     Kaid  at  NRDC   Know Life  of  an  Architect   Lovable GenslerOn   A Lot You’re Alive
  • 41. Here Are Some Examples of GREAT Blogs Living  Building/CiRes  Challenge  
  • 45. More Blog examples… DR  GRIST   Arieff     Kaid  at  NRDC   GenslerOn   Modenus     Life  of  an  Architect  
  • 46. What to blog… ? ? …or tweet
  • 47. What do you want to read? Write about that! Who do you want to read your Blog? Write about things that are helpful + interesting to them!
  • 50. Be Useful and useable
  • 51. Be Consistent, Active
  • 53. Be Careful with Humor
  • 54. Be Smart and Creative
  • 55. Modern   Workplace     Design   To  be  Engaged  
  • 56. Livable  CiRes   Work  Smarter   Leisure       By  DesignExperts  
  • 58. Architecture   Design   Sustainability   CiRes     HOK  Happening
  • 59. Architecture   Design   Sustainability   CiRes     HOK  Happenings  
  • 60. Interior   Design   Products   Before/Ager  
  • 61. Interior  design   Kitchens   Baths   Travel   Products  
  • 62. Architecture   Design     Community   Humor   Life  As  An   Architect  
  • 63. Architecture   Social  Causes   Technology       Research     PoliRcs   Futures  
  • 64. CiRes   Architecture   Design   Sustainability   Futures     Social  change  
  • 65. CiRes   Architecture   Sustainability   Futures     Design     Social  Change   Urbanism  
  • 66. Different  Ways  to  Tweet  the  Same  Thing:   1.  Researcher:  Case  Study:  San  Francisco’s  Plan  Turns  25    #ciRes     2.  Urbanist:  SF’s  plan  created  bejer  public  spaces  and  streets.   #urbanism   3.  Designer:  San  Fran’s  a  cool  town  b/c  they  cared  enuf  to   create  a  brilliant  long  term  plan.  #design     4.  Urban  Stats:  SF  has  2  million  more  people  than  when  they   completed  their  last  plan  in  1986.  #stats  #urbandata   5.  PreservaRonist:  SF’s  plan  save  the  city’s  culture.   #historicpreservaRon   6.  ConversaRonalist:  What  did  SF’s  plan  do  for  you?  
  • 68.
  • 69.
  • 70.
  • 71. Thank you for your time and attention! Cindy Frewen http://urbanverse.posterous.com @urbanverse Shelly Kramer http://V3im.com @shellykramer