International Business Environments and Operations 16th Global Edition test b...
Architects Using Social Media: Kansas City AIA Chapter
1. AIA
Kansas
City
Blogging,
Linking,
Twee.ng,
and
Liking
Social
Media
Makeovers
for
Architects
Cindy
Frewen,
Wuellner
FAIA
PhD
Shelly
Kramer,
V3
Integrated
Marke.ng
4. Social
Media
Why
bother?
93%
of
people
expect
companies
to
have
a
social
media
presence
5. Primary
Social
Media
Objec.ves
27%
28%
Brand
Other
Awareness
Customer
Acquisi.on
Customer
Growth
19%
&
Loyalty
25%
Source:
2010
COLLOQUY
&
DMA
Social
Media
Study
8. More
than
80%
of
companies
use
social
media
for
recruitment
are
using
LinkedIn
Source:
Jobvite
Social
Recruitment
Survey,
via
Erik
Qualman’s
Social
Media
RevoluRon
Video
9. People
has
over
200
million
accounts
Over
75
million
tweets
per
day
10. of
users
across
all
social
media
plaUorms
are
18
to
50
years
of
age
17. What Is Digital
Marketing? Blogs
Ebooks
White Papers
Videos
SEO
Social Media
Webinars
Feeds, RSS
18. Inbound Marketing is More Effective
Outbound
Ave. Cost Per Lead
Inbound is
$332 60%
lower per lead
Inbound
Ave. Cost Per Lead
$134
Source: State of Inbound Marketing Report - http://bit.ly/aewfHr
20. is
the
second
largest
search
engine
next
to
Google
with
490
million
unique
users
per
month
21. Finding
New Clients
is one of every
businesses’ greatest
challenges
New Study by Bredin Business Information
22. Tactics to find new
customers
2010
2011
Website
51% 85%
Search
38% 74%
Video
20% 54%
Source: New Study by Bredin Business Information
23. Tactics to find new
customers
2010
2011
Coupon
Offers
(Groupon)
- 53%
Mobile
- 49%
Twi]er
27% 50%
Facebook
43% 65%
Source: New Study by Bredin Business Information
24. Social Media is for Leads and Sales
Percentage of companies that have acquired a customer from:
Company
Blog 46%
LinkedIn 41%
Facebook 44%
Twitter 41%
Source: State of Inbound Marketing Report - http://bit.ly/aewfHr
28. The Key is BENEFITS
ort vs. Long
Sh
Financ ial vs.
n-Fina ncial
No
29. Before ROI, You Get This
• Increase in site traffic
• Increase in time spent on site
• Views of a specific landing page, blog post
or offer
• Increased follower/like/friend base
• Increase in Share of Voice
• Increase in Positive Sentiment (this means
they like you) (more)
30. And the Payoff …
• Increased revenue
• More leads
• Shorter sales cycles
• Lower customer acquisition costs
• Lower customer service costs
• Lower customer retention costs
(Are You Happy Yet?)
31. Scorecard
Financial Have Revenue/Profits increased?
Financial Have Costs decreased?
Have consumer attitudes about
Brand the brand improved?
Risk
Management Better prepared to find/respond?
Has the company enhanced
Digital it’s assets?
32. “It is not the strongest of the
species that survives, nor the
most intelligent that survives.
It is the one that is the most
adaptable to change.”
- Charles Darwin
38. A
growth
delicious
process
Following
bookmarks
me?
URBANVERSE
FB
BLOG
Lets
blog
off
friends
Ideas/
info
futrchat
ebooks
APF
@urbanverse
2005 2009
2007 2011
SMCKC
University
Web
-‐ LinkedIn
webinars
cas.ng
of
You-‐
Twes.val
Slide-‐
Houston
share
tube
40. Living
Building/CiRes
Challenge
Charity:
Water
Architecture
for
Humanity
DR
GRIST
Lead
Yurbanisms
Arieff
Care
Modenus
Kaid
at
NRDC
Know Life
of
an
Architect
Lovable
GenslerOn
A Lot
You’re Alive
41. Here Are Some Examples of GREAT Blogs
Living
Building/CiRes
Challenge
66. Different
Ways
to
Tweet
the
Same
Thing:
1. Researcher:
Case
Study:
San
Francisco’s
Plan
Turns
25
#ciRes
2. Urbanist:
SF’s
plan
created
bejer
public
spaces
and
streets.
#urbanism
3. Designer:
San
Fran’s
a
cool
town
b/c
they
cared
enuf
to
create
a
brilliant
long
term
plan.
#design
4. Urban
Stats:
SF
has
2
million
more
people
than
when
they
completed
their
last
plan
in
1986.
#stats
#urbandata
5. PreservaRonist:
SF’s
plan
save
the
city’s
culture.
#historicpreservaRon
6. ConversaRonalist:
What
did
SF’s
plan
do
for
you?