De slides behorende bij de presentatie over Microsoft Services tijdens de XP sessie van SLBdiensten en Microsoft, over het einde van de support voor Windows XP en de migratie van Windows XP naar Windows 7 of Windows 8 in het onderwijs. Microsoft Services kan helpen en adviseren bij migratie.

2. Hoe zorg ik dat medewerkers
en leerlingen aan de slag
kunnen met eigen apparatuur
Hou houd ik de kosten onder
controle?
Hoe zorg ik voor de juiste
kennis en ervaring?
Hoe zorg ik dat mijn gegevens
veilig zijn?
Hoe kan ik profiteren van
nieuwe technologie?
Welke werkplek levert voor
onze organisatie de beste
oplossing?
Hoe kan ik gebruik maken van
oplossingen uit de cloud?

3. Office 365
Windows Intune
SharePointFile Server Exchange
RekencentrumCloud diensten
SCHOOL
Active
Directory
Virtuele
werkplek
Smartphones Windows
desktops
Windows 8
tablets
Windows
laptops
Windows 8
tablets
Windows
laptops
Windows
tablets
Windows 8
laptops
SCHOOL
Andere
Devices (Mac,
Android)
Bedrijfs
applicaties

4. Microsoft Consulting Services
Microsoft Premier
Microsoft University

6. Waarde Standaard Kwaliteit
Gebruik wat u koopt
Op de juiste manier
Maximalisatie waarde
Best practices
Standaard diensten
Voorspelbaar
Focus op resultaat
De beste medewerkers
Lifecycle aanpak

7. Microsoft Preparation
Engagement
Delivery
Guide
Statement
of
Work
Customer Preparation
Customer
Questionnaire
Kick-off Meeting
(in-person or
On-line Call)
Workforce
Analysis
Workshop
ppt
Persona,
Scenario &
Solution Library
Image Creation
Service
Workshop ppt
Requirements
Gathering
InfoPath
Image Creation
Lab Guide
Image
Closeout
Presentation
Vision/Scope
Document
Risks
Document
Work Plan for
Production
Pilot
Personalization
Service
Workshop ppt
Requirements
Gathering
InfoPath
Requirements
Pdf.
Template
Catalogs
Personalization
Service
Image Creation
Service
Workforce Analysis
Pre-Engagement Activities
Application
Delivery & Mgmt.
Service
Workshop ppt
Requirements
Gathering
InfoPath
Template
Catalogs
Application Delivery
Service
Platform
Delivery Service
Workshop ppt
Requirements
Gathering
InfoPath
Labs
Platform Delivery
Service
Operating System
Image
Application
Packages
Deployment
Environment
Personalization
DeliverablesOutcomes

8. Advies bij het kiezen van de juiste oplossing
Ondersteuning bij de implementatie
Opleiden van uw mensen

13. Support
Business &
IT-Strategy
Alignement
Design and
Architecture
Implemen-
tation
Operations
Support
Business to Requirements
Requirements to Design
Services
Delivery
Design to ImplementationImplementation to
Optimization

14. Premier
Proactive services are key to driving
customer’s IT infrastructure health and
productive use of Microsoft products.
Service management facilitates continual
improvement of customer’s IT infrastructure
and operations
Premier customers receive the highest-
available problem resolution support

15. Proactive

16. Microsoft University
3

17. Proactive
Subject Content Frequency
Security Bulletin
Information on the planned security
patches
Monthly and Adhoc
Newsletters Premier newsletter and industry news Monthly
Lifecycle
Information on the product and support
lifecycle
Quarterly
Online Media Series
Online training, vvirtual labs, webcasts,
podcasts
Monthly
Knowledgebase Articles The latest KB articles Monthly

18. Service

19. Resolution

20. Severity A Severity 1
Is a problem with
Minor impact
response: 4 hours
Update: every 3 days
Levels

21. Lifecycle
Online Self-Help Support
Minimum of 12 months following end of support
Extended Support
Minimum of 5 years2
Mainstream Support
Minimum of 5 years1
Custom Support
Indefinite
In-the-Box Support
No Charge
Fee BasedNo Charge Fee Based
No Charge
No ChargeNo Charge Fee Based
Fee BasedFee Based Fee Based
No Charge
Nonsecurity (bug) Hotfixes
Design Change Requests
Security Updates
Paid Incidents
Online Self Help
BusinessandDeveloper

22. Support
Dedicated Service Delivery Management door SDM
Dedicated Proactive Support
Dedicated Re-active Support
Shared Service Delivery management door SDM en SLBdiensten
Shared en dedicated Proactive Support
Dedicated Re-active Support
Dedicated Service Delivery manager
Security Hotfixes
NonSecurity Hotfixes
Re-active Support