Organization Wide Performance Methodology (ITIL)


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In the last past months we at RockeTier were working with several large organizations in three aspects: 1) boosting existing software performance (lean projects); 2) design new systems which are capable process billions of events per day based on commodity hardware and software and 3) establishing processes in large organization that support the life cycle of performance from event management, problem management to establishing a continues performance boosting to the organization systems from RFI to production. This presentation was presented to a large telecommunication industry company. This company is considering implementing a 360 degrees performance boosting project along its main product lines.

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  • Organization Wide Performance Methodology (ITIL)

    1. 1. Performance Management [email_address]
    2. 2. About RockeTier <ul><li>RockeTier is a leading consulting firm in Israel and abroad </li></ul><ul><li>The firm combines: </li></ul><ul><ul><li>Deep understanding of complex organizations </li></ul></ul><ul><ul><li>Wide experience in designing business processes and organizational structures </li></ul></ul><ul><ul><li>360 degrees view of performance issues from technical and business aspects </li></ul></ul>
    3. 3. Market Background <ul><li>Most IT organizations suffer from performance issues </li></ul><ul><li>These issues hurt the organization business effectiveness and results </li></ul><ul><li>These performance issues usually last for long time </li></ul>
    4. 4. The Gap <ul><li>But these organizations have: </li></ul><ul><ul><li>Skilled IT personnel </li></ul></ul><ul><ul><li>Strong development teams </li></ul></ul><ul><ul><li>State of the art technologies </li></ul></ul><ul><ul><li>High end hardware inc. servers, network, storage </li></ul></ul><ul><ul><li>Monitoring tools </li></ul></ul><ul><ul><li>Existing business processes inc. incident management and problem management </li></ul></ul><ul><li>So what is missing??? </li></ul>
    5. 5. The Missing Piece <ul><li>A connecting function between biz, dev & IT </li></ul><ul><li>Proven methodology </li></ul><ul><li>Leading and verifying the project phases: </li></ul><ul><ul><li>Initiation phase inc. performance analysis </li></ul></ul><ul><ul><li>Development phase meets analysis </li></ul></ul><ul><ul><li>Integration does not leave things behind </li></ul></ul><ul><ul><li>Operational incidents are being taking care of </li></ul></ul><ul><ul><li>Recurring problems are solved </li></ul></ul><ul><ul><li>Do more with the same in existing systems </li></ul></ul><ul><ul><li>Lessons are learned </li></ul></ul>
    6. 6. What is Required? <ul><li>Leading PM position </li></ul><ul><li>High in the hierarchy </li></ul><ul><ul><li>Above both MIS/Development and Infrastructure </li></ul></ul><ul><li>Generating organization wide processes from project initialization to EOL </li></ul>Init RFI RFP SRS PDR CDR TRR IOC FOC EOL
    7. 7. Process Major Milestones <ul><li>Deciding the function position </li></ul><ul><ul><li>PMO, CTO, CIO, CPO… </li></ul></ul><ul><li>Recruit leading personnel with interdisciplinary skills </li></ul><ul><li>Allocate resources </li></ul><ul><li>Establishing best practices and processes based on methodology </li></ul><ul><li>Better the processes </li></ul>
    8. 8. Case Studies <ul><li>Top 3 IL Cellular Provider </li></ul><ul><ul><li>Establishing organization structure to meet performance challenges </li></ul></ul><ul><li>Top 4 IL Bank </li></ul><ul><ul><li>Designing organizational wide processes to modernize the IT </li></ul></ul><ul><li>Government Agency </li></ul><ul><ul><li>Challenges: making infrastructure meeting new and existing projects requirements </li></ul></ul><ul><ul><li>Establishing organization wide processes to integrate the IT and Development unit. </li></ul></ul><ul><ul><li>DCs with X000 servers and X0,000 end users </li></ul></ul>
    9. 9. Startup your Engines Thank you [email_address] Our Methodology Performance problems are extremely complex and due to the diferent technologies deployed, each case is unique. A “typical” performance problem requires delving into databases, application servers, client technology, code in difering programming languages and system and software architectures. RockeTier implements a unique methodology in order to simplify the problem and evaluate each performance bottleneck, providing both an immediate efective relief and when necessary, design a gradual roadmap to speed up your software system and make it scalable and robust. Our 5 steps methodology: 1. Detect: Pinpoint your performance bottlenecks using various tools including load and stress tools, code profiling, database profiling, network sniffing and code review to detect performance bottlenecks in specific components. 2. Rate: Grade each bottleneck by importance and provide immediate practical recommendations and performance boost estimations. 3. Immediate effective relief: Provide immediate fixes and workarounds in a short time frame helping you meet your urgent business needs. 4. Roadmap Planning: When necessary, redesign next generation Solutions, using proven robust and scalable solutions such as grid and in memory databases. 5. Scale up and Scale out: In cases where redesign is necessary - RockeTier provides implementation or software design description (SDD), and guidance for in house programmers for the implementation of the next generation scalable system, which will meet your growing business needs. Your Value Business: Achieve your business performance requirements. GreenIT: Protect the environment and reduce CO2 emissions. Bottom Line: Reducing hardware and 3rd party software cost. The Performance Experts Success Stories The Finance Sector: An international insurance company managing over 20 Billion US dollars in assets was facing poor performance in its core life insurance policy software system. The RockeTier team detected bottlenecks originating from several software infrastructure modules. A practical solution was implemented. The customer’s success criteria was a 20% decrease in insurance policy creation run time, Our solution provided a 40% decrease in run time! Telecom: A VC backed start-up company was facing critical installation problems in the leading Israeli cellular operator. Knowing that existing system performance would not meet client requirements, the company asked RockeTier to help it boost its performance. RockeTier evaluated the system and implemented a workaround to the system database architecture, boosting the overall system performance by 30%. Following that. the RockeTier team designed the company’s next generation architecture, meeting a throughput of 3000Mbps by design. RockeTier at a Glance RockeTier is a software solutions company, which utilizes its knowledge and skills to help companies from both the enterprise sector and the start-up industry. RockeTier has numerous success stories in solving customers’ system performance bottlenecks and scale out limitations, providing immediate improvements and workarounds in a short time frame and, when necessary, redesign and implementation of the next generation solutions employing grid and/or in- memory databases in the Web 2.0, Telecom and finance markets. Web 2.0: a start-up company providing an innovative electronic advertising and billing system was facing its technological limits. The RockeTier team evaluated and redesigned its system architecture and is currently implementing a scale out grid mechanism and caching algorithms. The solution supports 20 times the original capacity using the same hardware. Moreover it supports semi-linear growth (by simple scale out) and high availability requirements. “ 20% reduction in transaction time within 3 months” “ Boost Performance by a factor of 200” “ 200 million events per day”