Performance Management [email_address] http://top-performance.blogspot.com
About RockeTier RockeTier is a leading consulting firm in Israel and abroad The firm combines: Deep understanding of complex organizations Wide experience in designing business processes and organizational structures 360 degrees view of performance issues from technical and business aspects
Market Background Most IT organizations suffer from performance issues These issues hurt the organization business effectiveness and results These performance issues usually last for long time
The Gap But these organizations have: Skilled IT personnel Strong development teams State of the art technologies High end hardware inc. servers, network, storage Monitoring tools  Existing business processes inc. incident management and problem management So what is missing???
The Missing Piece A connecting function between biz, dev & IT Proven methodology  Leading and verifying the project phases: Initiation phase inc. performance analysis Development phase meets analysis Integration does not leave things behind Operational incidents are being taking care of Recurring problems are solved Do more with the same in existing systems Lessons are learned
What is Required? Leading PM position High in the hierarchy Above both MIS/Development and Infrastructure Generating organization wide processes from project initialization to EOL Init RFI RFP SRS PDR CDR TRR IOC FOC EOL
Process Major Milestones Deciding the function position PMO, CTO, CIO, CPO… Recruit leading personnel with interdisciplinary skills Allocate resources Establishing best practices and processes based on methodology Better the processes
Case Studies Top 3 IL Cellular Provider Establishing organization structure to meet performance challenges Top 4 IL Bank Designing organizational wide processes to modernize the IT Government Agency Challenges: making infrastructure meeting new and existing projects requirements Establishing organization wide processes to integrate the IT and Development unit. DCs with X000 servers and X0,000 end users
Startup your Engines  Thank you [email_address] http://top-performance.blogspot.com Our Methodology Performance  problems  are  extremely  complex  and  due  to  the  diferent  technologies  deployed,  each  case  is  unique.  A  “typical”  performance  problem  requires  delving  into  databases,  application  servers,  client  technology,  code  in  difering  programming  languages  and  system  and  software  architectures. RockeTier implements a unique methodology in  order to simplify the problem and evaluate each performance  bottleneck, providing both an  immediate efective relief and  when necessary, design a gradual roadmap to speed up your  software system and make it scalable and robust. Our 5 steps methodology: 1. Detect: Pinpoint  your  performance  bottlenecks  using  various  tools  including  load  and  stress  tools,  code  profiling,  database profiling, network sniffing and code  review  to  detect performance bottlenecks in specific components. 2. Rate: Grade  each  bottleneck  by  importance  and  provide  immediate practical recommendations and performance  boost estimations. 3. Immediate effective relief: Provide immediate fixes and workarounds in a short time  frame helping you meet your urgent business needs. 4. Roadmap Planning: When  necessary,  redesign  next  generation  Solutions,  using proven robust and scalable solutions such as grid  and in memory databases. 5. Scale up and Scale out: In  cases  where  redesign  is  necessary  -  RockeTier  provides implementation or software design description  (SDD),  and guidance  for  in house programmers  for  the  implementation of the next generation scalable system,  which will meet your growing business needs. Your Value Business:  Achieve your business performance requirements. GreenIT:  Protect the environment and reduce CO2 emissions. Bottom Line:  Reducing hardware and 3rd party software cost. The Performance Experts Success Stories The Finance Sector: An  international  insurance  company managing over  20  Billion US dollars  in assets was facing poor performance  in  its  core  life  insurance  policy  software  system.  The  RockeTier  team  detected  bottlenecks  originating  from  several  software  infrastructure  modules.  A  practical  solution was implemented. The customer’s success criteria  was a 20% decrease in insurance policy creation run time,  Our solution provided a 40% decrease in run time! Telecom: A VC backed start-up company was facing critical installation  problems  in  the  leading  Israeli  cellular  operator.  Knowing  that  existing  system  performance  would  not  meet  client  requirements,  the  company  asked  RockeTier  to  help  it  boost  its  performance.  RockeTier  evaluated  the  system  and  implemented  a  workaround  to  the  system  database  architecture, boosting the overall system performance by 30%.  Following  that.  the RockeTier  team designed  the  company’s  next  generation  architecture,  meeting  a  throughput  of  3000Mbps by design. RockeTier at a Glance RockeTier  is  a  software  solutions  company,  which  utilizes  its  knowledge  and  skills  to  help  companies  from  both  the  enterprise  sector  and  the  start-up  industry.  RockeTier  has  numerous  success  stories  in  solving  customers’  system  performance bottlenecks and scale out limitations, providing  immediate  improvements  and workarounds  in  a  short  time  frame  and,  when  necessary,  redesign  and  implementation  of  the  next  generation  solutions  employing  grid  and/or  in- memory  databases  in  the  Web  2.0,  Telecom  and  finance  markets. Web 2.0: a  start-up  company  providing  an  innovative  electronic  advertising and billing system was facing its technological  limits. The RockeTier  team evaluated and  redesigned  its  system architecture and is currently implementing a scale  out grid mechanism and caching algorithms. The solution  supports 20  times  the original  capacity using  the  same  hardware. Moreover  it  supports  semi-linear  growth  (by  simple scale out) and high availability requirements. “ 20% reduction in transaction time  within 3 months” “ Boost Performance by a factor of 200” “ 200 million events per day”

Organization Wide Performance Methodology (ITIL)

  • 1.
    Performance Management [email_address]http://top-performance.blogspot.com
  • 2.
    About RockeTier RockeTieris a leading consulting firm in Israel and abroad The firm combines: Deep understanding of complex organizations Wide experience in designing business processes and organizational structures 360 degrees view of performance issues from technical and business aspects
  • 3.
    Market Background MostIT organizations suffer from performance issues These issues hurt the organization business effectiveness and results These performance issues usually last for long time
  • 4.
    The Gap Butthese organizations have: Skilled IT personnel Strong development teams State of the art technologies High end hardware inc. servers, network, storage Monitoring tools Existing business processes inc. incident management and problem management So what is missing???
  • 5.
    The Missing PieceA connecting function between biz, dev & IT Proven methodology Leading and verifying the project phases: Initiation phase inc. performance analysis Development phase meets analysis Integration does not leave things behind Operational incidents are being taking care of Recurring problems are solved Do more with the same in existing systems Lessons are learned
  • 6.
    What is Required?Leading PM position High in the hierarchy Above both MIS/Development and Infrastructure Generating organization wide processes from project initialization to EOL Init RFI RFP SRS PDR CDR TRR IOC FOC EOL
  • 7.
    Process Major MilestonesDeciding the function position PMO, CTO, CIO, CPO… Recruit leading personnel with interdisciplinary skills Allocate resources Establishing best practices and processes based on methodology Better the processes
  • 8.
    Case Studies Top3 IL Cellular Provider Establishing organization structure to meet performance challenges Top 4 IL Bank Designing organizational wide processes to modernize the IT Government Agency Challenges: making infrastructure meeting new and existing projects requirements Establishing organization wide processes to integrate the IT and Development unit. DCs with X000 servers and X0,000 end users
  • 9.
    Startup your Engines Thank you [email_address] http://top-performance.blogspot.com Our Methodology Performance problems are extremely complex and due to the diferent technologies deployed, each case is unique. A “typical” performance problem requires delving into databases, application servers, client technology, code in difering programming languages and system and software architectures. RockeTier implements a unique methodology in order to simplify the problem and evaluate each performance bottleneck, providing both an immediate efective relief and when necessary, design a gradual roadmap to speed up your software system and make it scalable and robust. Our 5 steps methodology: 1. Detect: Pinpoint your performance bottlenecks using various tools including load and stress tools, code profiling, database profiling, network sniffing and code review to detect performance bottlenecks in specific components. 2. Rate: Grade each bottleneck by importance and provide immediate practical recommendations and performance boost estimations. 3. Immediate effective relief: Provide immediate fixes and workarounds in a short time frame helping you meet your urgent business needs. 4. Roadmap Planning: When necessary, redesign next generation Solutions, using proven robust and scalable solutions such as grid and in memory databases. 5. Scale up and Scale out: In cases where redesign is necessary - RockeTier provides implementation or software design description (SDD), and guidance for in house programmers for the implementation of the next generation scalable system, which will meet your growing business needs. Your Value Business: Achieve your business performance requirements. GreenIT: Protect the environment and reduce CO2 emissions. Bottom Line: Reducing hardware and 3rd party software cost. The Performance Experts Success Stories The Finance Sector: An international insurance company managing over 20 Billion US dollars in assets was facing poor performance in its core life insurance policy software system. The RockeTier team detected bottlenecks originating from several software infrastructure modules. A practical solution was implemented. The customer’s success criteria was a 20% decrease in insurance policy creation run time, Our solution provided a 40% decrease in run time! Telecom: A VC backed start-up company was facing critical installation problems in the leading Israeli cellular operator. Knowing that existing system performance would not meet client requirements, the company asked RockeTier to help it boost its performance. RockeTier evaluated the system and implemented a workaround to the system database architecture, boosting the overall system performance by 30%. Following that. the RockeTier team designed the company’s next generation architecture, meeting a throughput of 3000Mbps by design. RockeTier at a Glance RockeTier is a software solutions company, which utilizes its knowledge and skills to help companies from both the enterprise sector and the start-up industry. RockeTier has numerous success stories in solving customers’ system performance bottlenecks and scale out limitations, providing immediate improvements and workarounds in a short time frame and, when necessary, redesign and implementation of the next generation solutions employing grid and/or in- memory databases in the Web 2.0, Telecom and finance markets. Web 2.0: a start-up company providing an innovative electronic advertising and billing system was facing its technological limits. The RockeTier team evaluated and redesigned its system architecture and is currently implementing a scale out grid mechanism and caching algorithms. The solution supports 20 times the original capacity using the same hardware. Moreover it supports semi-linear growth (by simple scale out) and high availability requirements. “ 20% reduction in transaction time within 3 months” “ Boost Performance by a factor of 200” “ 200 million events per day”

Editor's Notes

  • #10 [email_address] http://top-performance.blogspot.com http://www.rocketier.com