The document details the implementation of SAP Solution Manager with a focus on Change Request Management (ChaRM) to support both project and production landscapes at Novelis. It outlines the roles, benefits, and processes of using ChaRM, including its integration with various tools and methodologies to enhance project efficiency and reduce risks. Key learning points emphasize the importance of a clear roadmap for utilizing ChaRM, the flexibility of Solution Manager for various teams, and its ability to integrate with other tools without extensive redesign.

1. ITM 116
ITM116 Using ChaRM, CSOL, and Retrofit to Support a Dual
Project and Production
Lovnish Mahajan –SAP BASIS and Solution manager Architect
Robert Max- Application Technology Manager, Novelis

2. LEARNING POINTS
 Describe how Change and Request Management
(ChaRM) from Solution Manager supports the
development and configuration process
 Lists the Important steps to deploy ChaRM in your
organization
 Describe how ChaRM functionality of CSOL and
Retrofit supports a dual production support and
project landscapes

3. PROJECT BACKGROUND
 Novelis has launched a global deployment of SAP solution
across various regions and locations.
 Standard ALM tools and ASAP methodology has been
established for the implementation of the solution.
 Implemented the change management process and
transport management for the dual landscape systems at
Novelis.
 Solution Manager tool was also setup to be for
implementation functions including global templates,
business blueprinting, documentation and test
management.

4. About – Lovnish Mahajan
 Partner in Parvotech Inc.- SAP consulting boutique -
specializing in remote BASIS, Solution Manager and
HANA consulting .
 SAP Certified BASIS, HANA and Solution Manager
Architect.
 Over 15 years of experience in SAP BASIS Technologies,
ALM, ITSM and Security with SMBs and Fortune 500
companies.
 Extensive Experience in strategy, design, development
and successful deployment of Application Life Cycle
Mgmt. and IT service Mgmt.
 Speaker at various conferences including SAPPHIRE,
ASUG Annual conference and SAP TechEd.

5. About – Robert Max
 Is currently responsible for the technical support of
Novelis’ portfolio of global applications including the
teams supporting Solution Manager and delivering SAP
Basis and Security Administration services.
 He has had a key role in the construction of two of the
world’s largest SAP Implementations for Fortune 500
consumer products companies.
 Active in ASUG, Robert was the founding leader of the
Solution Manager SIG, has spoken at numerous ASUG
Annual Conference, SAP Active Global Support and
TechEd Conferences as well as many regional events.
 He has presented at ASUG events, TechEd and
SAPPHIRE and awarded best presenter at an SAP AGS
event in Walldorf

6. Novelis Global Footprint
9
1,800
Countries
25
2,786 Kt
Employees
Revenues
North
America
3,100
$3.4 Billion
Europe
$3.2 Billion
1,800
Employees Shipments
Operations
$9.8b
Revenues
11,000
FRP Shipments
988 kt
and Sales Based on FY 2013 Results; Employees as of March 31, 2013
4,300
847 kt
Asia
$1.8 Billion
556 kt
South
America
$1.4 Billion
395 kt
Shipments and Sales Based on FY 2013 Results; Employees as of March 31, 2013

7. Introduction to Novelis and SAP Program
Novelis is the world leader in rolled aluminum products, delivering
unique solutions for the most demanding global applications, such as
beverage cans, automobiles, architecture and consumer electronics.
First SAP Go-Live 2012 2014
Where Used
U.S and Canada,
Worldwide
SAP Version Installed
Other Bolt-ons,
Applications
Implemented
ERP- Ehp5, BI 7.3, SCM
7.0 Ehp2, SBOP 4.0, GRC,
Solution manager-SP11
SABRIX, TIBCO,
SharePoint, SaaS
applications i.e. Poornata,
Rate hub, Legacy MES
interfaces
Adopted SAP Application Life-Cycle
Management
ChaRM, SD, SMSY,
Monitoring, HP ALM
Team dynamics
Novelis CoE ( Center of
Excellence)
AMS and SAPoD Hosting
partner

8. Novelis – Use of Solution Manager Road Map
Service Desk
ChaRM –
Change Request
Management
Business Process
Change Analysis
Integration to
HP QC
Integration to
Job Scheduling
System
Business
Process
Management
Incident and
problem
Management
Multilevel
Categorizatio
n
Service Level
Agreement
(SLA)
Monitoring
Implement
ChaRM(
Normal, Urgent,
Defect)
Automated
workflow and
approval
process
Automation for
transports of
the production
environment
Retrofit and
CSOL
Management
Dashboards
and reporting
Integrate HP
ALM with
Solution
Manager
Best practices
for Testing
Automated
testing –
Integration
testing
Integration into
SAP TAO
Integrate external
job scheduling
system into
Solution
Manager
Best practices for
Batch job
Process
Automated
Incident and
Change
Management
Activate
Business
process
Monitoring
Activate
Business
process
Management
SLA setup
Management
Scorecard/
reporting
Use BPCA for
support pack
upgrade, Major
release
upgrades
Include BPCA
in change
request
management

9. Agenda
 How Change and Request Management (ChaRM)
from Solution Manager supports the development
and configuration process
 Deploying ChaRM in your organization
 How ChaRM functionality supports a dual
production support and project landscapes

10. Change Request Management (ChaRM)
Enables the management of SAP Solution Manager projects from top to bottom:
Starting with change management and project planning, through resource
management, to physical transports of changes from the development
environment into the productive environment.
Scope
 Distribute software changes of ABAP
and non-ABAP objects (CTS+)
 Comprehensive, workflow-driven
management
 Management of maintenance,
template, implementation, and
upgrade projects
Benefits
 Increased maintenance and project
efficiency
 Reduced risk of correction and project
failure
 Minimized costs for project
management & IT

11. ChaRM:Pain Points
 ChaRM automates previously manual procedures:
 Spreadsheets of changes and transports
 Closely couple documentation with the change
 Synchronize change status with TMS status
ChaRM addresses questions like
 Who requested change X?
 Who tested change Y?
 What changes are still in development? Being tested? Waiting for
production ?
ChaRM vs TMS
 TMS automates the transport process and ChaRM automates the
paperwork: Approvals, Maintenance Cycles, Document reasons, related
docs and Integrates with TMS

12. ChaRM:Pain Points
Who Uses ChaRM ?
Typical roles:
 Change Manager :Tracks changes, expedites the processes, controls the
maintenance cycle
 Lead/Solution Architect: Create a Change Document (CD) for the requested
and confirmed (e.g. CCB) change.
 Developer/Configurator: Makes transportable changes and releases to
tester
 Tester: Tests in QA and confirms successful test
 Basis: Automates QA imports, Manually performs production imports

13. Change Request Management ChaRM

14. ChaRM Documents

15. 15
ChaRM and TOCs
■ ChaRM Uses Transport of Copies to avoid releasing the original transport until
unit testing is complete and Reduce the number of transports into production
completed

16. Lead: Configuration I – Create Change Document (CD)
Ensures that all mandatory fields (especially the project
and the Change Manager) are filled in the right form.
16

17. 17
Lead: Configuration II

18. 18
Lead: Configuration III
Scroll down until you reach the Transport
Management area and create a transport
Additional Transports or Tasks could be
added later if it would be necessary due to
changes of Business Processes or
Functions or Resources within the team.
There will be an one to one between Tasks
and Developer/Config people.

19. 19
Lead: Configuration IV
The result is shown in the Change Document – Task
list appears by clicking on the loupe.
The transport(s) could be imported later into Q1E/Q2E once the configuration will
be done and the tasks in the DEV system will be released (Email from the
processor).

20. Processor: Configuration I
■ Select the Object you are configuring. Click the Configure button, you
will be routed to SPRO in D1E:100 client
20

21. Processor: Configuration II
■ Complete the configuration in D1E:100 and save
21

22. Processor: Configuration III
Click on Own Requests instead of New Requests.
Choose the one given by the Lead
22

23. Processor: Configuration IV
 Do the Unit Test in D1E 300 once configuration (DGE 100) will
have been done (transport could be copied with SCC1).
 DGE 100
 /nSE10
 Only the task and not the transport has to be released


 Send a mail to your lead to inform him or her that your part of the
transport (task) is ready for the integration test in Q1E 300
23

24. Lead: N+1 Configuration I
Checking the CD to see which of the tasks assigned to the
specific transport are already released.




 In this case not all tasks are already released. So the lead
has to wait for ‘Robert Max’ or to ask him to release his task also
 Click on the following action once all tasks will be released.

24

25. N+1 Tester: Test the ‘Normal Change’
Scroll down up to the Landscape area and jump into the QGE 300.
Do your tests following the test instructions.
25
Add a test report
Inform the Processor concerning the test result through email
Click on the following action if the test result was bad.
Only the Change Manager is allowed
to ‘Confirm Successfully Test’.

26. Agenda
 How Change and Request Management (ChaRM)
from Solution Manager supports the development
and configuration process
 Deploying ChaRM in your organization
 How ChaRM functionality supports a dual
production support and project landscapes

27. ChaRM Challenges
Imposes discipline on the change management
process:
 Resistance to Normal changes (“But I want my change now!”)
 Transports must be managed as part of ChaRM (“But I want to
create my own transport directly in SE09!”)
 Each change must be assigned to a project, categorized as Normal
or Urgent, etc.: requires training
 Support for ChaRM is cross-disciplinary
Consider managed services for ChaRM instead of dumping
it on BASIS

28. Project Team Trainings (not exhaustive)
NPL Novelis Project Lifecycle
Training
Code
Short Code Training Details Audience
NPL101 Tools Overview
Tools Overview for Novelis 2.0 (Solution Manager, HP ALM, Share Point, SAP
Productivity Pak)
All Novelis2.0 Team members
Project Administration
This training is related to Projects and Project Admin.
· Create Projects (Template, Implementation, Maintenance, Upgrade)
· Project Administration - Create Project
· Project Administration - Compare and Adjust
Administration
This training is related to Administration of the BPH and creating/modifying the
BPML
· Creating/Modifying the Business Process Hierarchy
· Creating/Modifying the Business Process Master List
Administration
This training is related to Administration and Management of the WRICEF Project
· Administer the WRICEF Project
· Production Support Changes to WRICEF Objects
· Using WRICEF Objects in multiple Projects
· Compare and Adjust WRICEF Objects to relevant projects
This training is related to Transport Management for Project Landscape.
· Creating a Change Request
· Assigning Transports to Team
· Prepare List of Transports for Batch move
· Transport Approval Process
· Verify Transport Move
Release Management Release Management for Production Support & Project Implementations
NPL100 +
NPL180
NPL110 +
NPL180
Configuration This training is on Application Configuration in Novelis
Configuration Experts, Functional Leads, Consultants,
Integration Managers
NPL120 +
NPL180
Development This training is on Application Development in Novelis
Development Experts, Technical Leads, Consultants (ABAP,
TIBCO)
Testing from SolMan
This training is related to Testing in Solution Manager
· Functional Unit Testing
· Technical Testing of Development Objects
· Develop Test Cases
· HP ALM Project Sync (Transfer Requirements)
Configuration Experts, Functional Leads, Technical Leads,
Consultants (Functional & Technical), Developers, ,
Integration Managers, Test Lead, Testers
Testing
This training is related to Testing (QA COE)
· Build Test Cases for Regression in HP ALM
· Build Test Cases for Automation
· Build/Load Test Cases for Manual Testing in HP ALM
· Build/Finalize Test Labs (All Test Cycles)
Integration Testing Integration Testing
Defect Management Defect Management
NPL510 TIBCO Administration
This training is related to Administration and Management of the TIBCO Project
· Administer the TIBCO Project
· Production Support Changes to TIBCO Interfaces Objects
· Using TIBCO Interface Objects in multiple Projects
· Compare and Adjust TIBCO Interface Objects to relevant projects
Development Lead, Integration Manager, TIBCO Lead
NPL180 Change Management Scope Change Management All Novelis2.0 Team members
NPL170 Training Build
This training is on End User Training Build (Simulations recording in Solution
Manager)
· Develop Business Process Procedures (Training Material)
Business Analysts, Functional Experts
NPL150
Project Managers, Administrators, Integration Managers,
Development Leads, Functional Leads, Technical Leads,

29. Training Sharepoint Site

30. Agenda
 How Change and Request Management (ChaRM)
from Solution Manager supports the development
and configuration process
 Deploying ChaRM in your organization
 How ChaRM functionality supports a dual
production support and project landscapes

31. ChaRM two projects for two landscapes

32. Cross System Object Lock
The cross-system object lock ensures that when an
object is changed in a satellite system, a lock entry is
created for this object in the central SAP Solution
Manager system. Depending on the selected conflict
analysis scenario, this lock entry prevents changes being
made to this object in any other transport request. This
applies to all satellite systems and clients for which the
cross-system lock has been activated.
32

33. 33
CSOL Example
Config lead C2C creates a new transport within
the C2C functional CD for DGE 100
(Maintenance Dev system) to fix a bug in the
customization table ‘Payment Terms’ and send
the transport number to the configurator
BRUCHM
Configurator BALLUSUS wants to configure
‘Payment Terms’ out of SOLAR02 within the R2
project for D1E 100 ( Project Dev system) using
an existing C2C transport.

34. 34
CSOL Example
Configurator BALLUSUS gets the following error message
and has to cancel this change or to store it with a different key. In
all cases he should contact BRUCHM to discuss and solve this
conflict.
This lock exists until BRUCHM released his transport and until his
transport will be imported into production.

35. Cross System Object Lock
DGEK901234
Object V_T187 Key XYZ D1EK905678
CSOL Table
PGY 300
35
Object V_T187 Key XYZ
Future and normal situation
1st
2nd

36. Additional control functions in ChaRM => CSOL
Change Document in PGY

37. 37
Retrofit
The main new features and advantages of the Enhanced Retrofit
Functionality can be summarized to:
Automatic Categorization of Objects (Auto Import, Semi-automatic,
and Manual)
Automatic Categorization of Objects (Auto Import, Semi-automatic,
and Manual)
The categorization takes place after the release of a transport request.
The release creates the retrofit data.

38. ChaRM - Retrofit to keep both landscapes in snyc

39. ChaRM - Retrofit to keep both landscapes in snyc

40. Retrofit to keep both landscapes in snyc III

41. Lead: Usage of Retrofit
41
.
showing the key(s) or objects which cause the conflict.
You could add notes
You could compare the object in DGE with D1E
You could confirm the object once the conflict is solved or it becomes clear that
the target should be overwritten.

42. Lead: Usage of Retrofit – Dependency
The button showing you the Sequence Dependencies.
With you switch into the Correction Workbench.
42
.

43. Lead: Start Retrofit from a CD
You could start the retrofit process from the CD once you got a Email from the
Change Manager that there is a conflict. CD needs to be in the following status:
43
Jump into PGY 300
The list showing all transport requests which belong to the CD. Double click on
a line to get the details of the transport request including conflicts on the object
level.

44. Typical ChaRM Implementation Timeframe

45. RETURN ON INVESTMENT
 Avoid the manual process of synchronizing changes
between Project and Support SAP systems.
 Reduce the schedule and timeline for managing
changes between multiple systems but automating
the process.
 Extending other Solution Manager functions
including Solution documentation, end to end
testing – provides a comprehensive Change Mgmt.,
solution with out the need of 3rd party tools.

46. KEY LEARNINGS
 Establish a clear roadmap for implementing and utilizing
various functions of ChaRM in Solution Manager.
 Realize that Solution Manager can be used for a new
SAP implementation or for an existing SAP solution.
 Not ALL functions of Solution Manager need to be
deployed and utilized. Identify the key functions and
gaps and implement the same.
 Solution Manager can easily be integrated with other
ALM/ITSM tools like HP QC, ARIS, ServiceNow and more.
Take advantage of the same without implementing or
redesigning the system.
 Solution Manager is not just a BASIS tool, it can be
utilized by various other teams including Project
Management, Testing and Change Management.

47. THANK YOU
 THANK YOU FOR PARTICIPATING
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