1. Richard Kemsley
Lydney
rhkemsley@hotmail.com – 07791143578
Summary Statement
Richard is an outstanding retail/ hospitality expert with a hugely successful career stretching across nearly
30 years. Through his charismatic personality he leads a business from the front so customers new or old
feel welcomed and encouraged to return, Behind the scenes he knows how to drive consistent profitability
through creative delivery of the right food and drink at the right price and where customers enjoy a warm and
welcoming environment.
At The Cross Richard and his wife Emma grew the business from a T/over of £XXX thousand to £xxxx when
they moved on early in 2015
At the Crusting Piper he ran a world famous CoventGarden Bar restaurant with an annual turnover of £
In summary he is an expert in running and growing businesses and achieves this through many years of
experience and a personalitythat drives tremendous customer and staffloyalty.
WORK EXPERIENCE
Owner and Manager of a Public House
Self employed at the Cross Inn Aylburton - Lydney - August2005 to December 2014
Responsibilities
In overall charge of all the day to day running of a busy country public house. Employment and training of all
staff in line with creating a good working atmosphere making sure all service standards were of the highest
quality. In charge of ensuring they had premises that were clean, tidy and hygienic over and above the
standards required by the EHO. Also maintained the margins and profitability of the business keeping
excellent working practices in tills and book keeping.
Accomplishments
In ten years at the pub turned a slightly run down business into a vibrant and busy community pub. Turnover
was up by 35% and profit was also up. All the staff were well trained and thoroughly enjoyed the working
environment that with his wife they had created whicv created tremendous loyalty. We designed a website
and thoroughly and successfully embraced social media while regularly changing menus particularly
introducing more local producers.They also did a greatdeal of improvement work on the premises.
Abilities
Having been in this industry for nearly 30 years has the skills needed in a front of house operation. An
excellent communicator real genuine positive people person and thoroughly enjoys working in this type of
positive environment .Good computer knowledge and very strong at operating till systems and truely
understands customer needs.

2. Assistant Manager
Majestic Wines - Bristol - May 2004 to January 2005
Responsibilities
Delivery of wine merchandising and customer services etc
Accomplishments
Improved knowledge ofwine and learntadditional and differentcustomer service skills,
Used tills, web order processing and assisted customers to choose
wines to grow sales in branch .
Senior Manager
Davy's of London Wine Merchants - London - October 1984 to July 2001
Responsibilities
I did my management training for a busy wine bar group in Central london. Much of what learnt and used in
subsequentyears- Similar to skills used in The Cross juston a larger scale
Accomplishments
Became a Manager within a year of starting- operating a busy Central London Wine Bar in Hanover Square
in London’s West end .I finished running the flagship bar in Covent Garden London as a senior manager for
the last8 years before leaving to travel for a year.
Skills Used
Good management and communication in a very busy environment .Wrote business plans and increased
turnover by 25% in the 6 years I ran the branch.
EDUCATION
BA in Geography
Nottingham University
1982 to 1985
A and O levels
Woodbridge School Suffolk 1972-82