Innovsource Services - Corporate Profile

Our Solution Offerings
CORPORATE
PROFILE
www.innov.in
www.firstmeridian.com
#75kAssociatesPutToWork

C A S E S T U D I E S
O P E R AT I O N A L
E X C E L L E N C E
4 T E C H N O L O G Y
S E R V I C E S 5
W O R K F O R C E
S O L U T I O N S 3
A B O U T U S
1 2
CONTENT OVERVIEW
2 www.innov.in

A B O U T O U R G R O U P
THE WORLD OF FIRSTMERIDIAN
We are an HR investment platform formed by world-renowned investors
with the objective to help organizations and talented individuals achieve
their objectives and aspirations.
We bring along an unparalleled experience in HR Solutions and combine
them with the best-in-class Technology to offer end-to-end Human
Resources solutions and transform people processes.
Headquartered in Bangalore, we provide work to 110,000+ people who
serve 1100+ customers across 3500+ locations through our branch
network.
Our Companies
Our Investors
110,000+
Associates Payrolled Each Month
140,000+
People Hired Each Year
250+
Skills Hired with Global Talent Outreach
1100+
Clients Spread Across India
3500+
Pin Codes Covered for Deployment
15+
Industry Sectors Served
3 www.firstmeridian.com

OUR BRANDS AT FIRSTMERIDIAN
4 www.innov.in

Innovsource (a FirstMeridian company) is a leading staffing provider in India. With over 18 years of
experience, we have mastered the manpower business, focusing on every aspect of hiring and
workforce management. Our services span across general staffing, integrated facility management and
HR technology.
300+ Recruiters
75,000+ Associates
550+ Clients
50+ Branches
3500+ Deployment
Locations
True focus on
Associate Experience
through our Happy
Associates program
18+ Years of
Industry Leadership
INR 1390+ crore
Annual Revenue
(FY 2020-21)
Mobile App for
Onboarding, Attendance
and Employee Self-
Service
ABOUT INNOV
5 www.innov.in

3500+
Deployment
Locations
50+
Branches
Across India
R E G I O N - W I S E B R E A K - U P
OUR BRANCHES/DELIVERY CENTRES
Haryana Punjab
Rajasthan
New Delhi UP
Chandigarh
Gurgaon Zirakpur
Jaipur
New Delhi
Lucknow
Noida
W Bengal Kolkata
Jharkhand Ranchi
Assam Guwahati
Odisha Bhubaneshwar
Bihar Patna
Gujarat
MH &
Goa
MPCG
Ahmedabad, Mundra, Surat,
Mumbai, Aurangabad,
Nagpur, Pune, Goa
Indore, Raipur
Andhra Tamil Nadu Kerala Karnataka
Chennai
Coimbatore
Sriperambudur
Chettipalayam
Sri City
Vizag
Cochin Bengaluru
Hoskote
Telangana
Hyderabad
Secunderabad
6 www.innov.in

OUR SERVICE OFFERINGS
STAFFING SOLUTIONS PERM RECRUITMENT
 Manpower Solutions
 Payroll Management
 Managed Services
 Apprentice Hiring
 Search & Selection
 RPO
 Vendor On Premise
 Project Hiring
FACILITY MANAGEMENT
 Soft Services
 Technical Services
 Support Services
 Pest Control
TECHNOLOGY SERVICES
 DigiTrac – Digi-Onboarding,
Mobile Attendance & Employee
Self-Service
 RapL – Microlearning Solutions
 FM Learn – Online Skilling
Platform
 Infield – Field Force Automation
Suite & Trade Marketing Apps
7 www.innov.in

INDUSTRIES WE SERVE
Industrial
BFSI
Media &
Entertainment
Technology
FMCG/
FMCD/Retail
Telecom Ecommerce
SCM/
Logistics
Education
Healthcare
& Pharma
Manufacturing Automobile Hospitality Power and
Energy
Infrastructure
Oil and Gas
8 www.innov.in

OUR BRIEF SEGMENT-WISE CLIENTS
9 www.innov.in
Media & Entertainment
Electronics & Manufacturing
Infrastructure
Others
FMCG & FMCD
E-Commerce & Logistics
BFSI

Amit Chitale
Chief Financial
Officer
Ashesh Pattnaik
VP – Sales & Ops
(East Coast)
Manish Kumar
AVP – Sales & Ops
(North)
Anand Sundar Raj C
CEO – General Staffing
&
Allied Services
Sujay Kumar
Sr. VP – Facilities
Management Services
Nibin Varghese
VP – Sales & Ops
(West 1 & South)
Vikram Gaur
GM – Sales & Ops
(West 2)
OUR BUSINESS LEADERS
Mitesh Shah
VP – Managed
Services,
iManage
Mansi Shah
AVP – National
KAM Head
10 www.innov.in

WORKFORCE SOLUTIONS
www.firstmeridian.com www.innov.in

Workforce Solutions
PAN-India Sourcing,
Field Drives & Campaigns,
Interviews, Selection,
Onboarding, People Mgmt.
CTC Structuring, Data
Migration, Payroll
Processing, Payslips,
Query Mgmt.,
IT Computation & Proof
verification, Reports &
MIS
Consulting & Advisory
Services, Audit &
Assessments, Maintenance
& Support, Registrations &
Renewals under Labour
Acts, Exemptions,
Inspection Closures
Supply, Operation &
Maintenance of IT &
Office Infra Associated
with Manpower
Requirements
Payroll Management Regulatory Compliance Infra Services
OUR GENERAL STAFFING SOLUTIONS
12 www.innov.in

FIRSTMERIDIAN PROFESSIONAL
PERMANENT RECRUITMENT SERVICES
Search &
Selection
Project
Hiring
Recruitment
Process
Outsourcing (RPO)
Vendor On
Premise
(VOP)
Industry & Functional Specialist teams
across locations to provide seamless
solutions
Specialized teams across business
verticals handling Search –
Leadership/Senior-level hiring and
Selection – Mid Level hiring
Customized client need-based solutions viz.,
RPO, Project Hiring & VOP
Robust tech-driven delivery engine; end-to-
end digitized workflow of recruitment
process
13 www.innov.in

MANAGED SERVICES
INDUSTRY-SPECIFIC SOLUTION OFFERINGS
BFSI Sector E-Commerce Sector
Logistics & Supply Chain FMCG/FMCD/Retail
Merchant Acquisition (POS/EDC)
—
POS/EDC Field Service —
POS/EDC Repair —
POS/EDC Sales Call Centre —
ATM Services —
FinTech —
First Mile Delivery —
Warehouse Management —
Inbound Logistics —
RFID, Stock Mgt,
Loading/Unloading —
Packaging —
Last Mile Delivery —
— B2B Activations
— Fleet Activation & Management
— Transport Driver
— App Promotions
— Product Launch & Field
Promotions
— In-Store Engagement
— Visual Merchandising
— Audits
— Sampling Campaigns
15 www.innov.in

Stipend increased by 10% every twelve months
Allows employers to outsource Basic Training
and NAPS implementation to Third Party
Aggregators (TPAs) empanelled by Ministry of
Skill Development and Entrepreneurship
₹
Minimum stipend for the apprentices as per
their educational qualifications, same across all
states
Duration of apprenticeship can be from 6
months to 36 months
BENEFITS TO APPRENTICE
Experiential Learning
Opportunity to practice in a working
environment
Economic Independence
“Learn while Earn” opportunity
Transition to Full Time
Easier pathway to become a full time
employee with the industry exposure
Recognition
Government certification at the end of the
program
Protection
GPA & GMC coverage given to safeguard
candidate
APPRENTICE HIRING
16 www.innov.in

Cost Efficient Reduced Effort
Time Saving
Reduced time spent in
learning after apprentice
becomes an employee
Reduced manpower
and training costs by
using the same training
facilities
Reduced efforts in
building talent pipeline
and tackling skill
shortage
EFFICIENCY
Flexibility in business
models with increase in
HC and Savings (EBIDTA)
Loyal and experienced
workforce relevant to
industry
Adhere to the law of
land by hiring
Apprentice
EPF & ESI not
mandatory for
apprentices
Competitiveness
through quality & cost
efficiency
Industry aligned
training in real work
set up
NO Minimum Wages /
Labour Laws / Regulations
APPRENTICE4U
BENEFITS TO EMPLOYERS
17 www.innov.in

 300+ Member Strong Recruiter
Team
 5+ Years of Avg. Work Exp
 80+ Member Strong Account
Management Team
 Multi-Tiered Sourcing – Centralised,
Branch & Offshore
Team Capability
Delivery Capability
 Local Sourcing in 85 cities
 3-10 Days TAT
 Servicing 10+ Sectors
 8000+ Offers Released Monthly
 Hiring for 100+ skills
 Strong Penetration into TIER II &
TIER III Cities & Rural Areas
Internal Database
10+ Lakh Profiles on Internal
Database
Networking Channels
Candidate Referencing, Freelancers,
Govt. Agencies, Training Institutes, etc.
Walk-ins &
Direct Apply
Field Recruitment
Public places, Industrial Areas,
Commercial Complexes, etc.
Marketing Initiatives
Pamphlets, Newspaper ads,
Road Shows, Job Fairs,
Banners, Standees, Posters
Job Portals
Naukri, Monster,
Timesjobs, Quikr, etc.
SOURCING CAPABILITIES
SOURCING CAPABILITIES
18 www.innov.in

OPERATIONAL EXCELLENCE
TECH-ENABLED OPERATIONAL MANAGEMENT

TECH-DRIVEN BUSINESS PROCESS
Sales, Marketing &
Contracting
Recruitment (Demand,
Sourcing, Offer, Onboarding)
Backend for Staffing ATS for Perm
Hiring
Sales
CRM
Operations/
Resource Management
Timesheets,
Payroll and
Reporting Manager
Approvals
Mobile Attendance,
Digi-Onboarding &
Employee Self-
Service
Payroll & Billing
Payroll Engine
integrated with DigiOne
Accounting Software
Compliance & Reporting
Compliance
Module
Employee Self-Service (Internal)
Bot-Based Query
Resolution
HRIS &
Employee
Engagement
Sales Force
Automation Suite
Recruiter App
LMS Platform
BI Reporting
Engine
24/7 Associate
Response, Client
Support and Issue
Resolution
20 www.innov.in

21 www.innov.in
MIS & Reports
Recruitment – Demand Creation,
Allocation & Candidate Selection
Offered Candidate Database –
Profiles and Offer letters
Attendance & Leave Mgt. –
Integrate Attendance Input
from Client System to DigiOne
Payroll, Taxes & Reports
Client Servicing – Induction,
Helpdesk & Invoice
Submission/Tracking
Accounting &
Invoicing
Compliance –
Registration & Tracking
of PF, ESIC & PT
DIGIONE – OUR DELIVERY PLATFORM

22 www.innov.in
OUR RECRUITMENT PLATFORM
FIRSTMERIDIAN DIGIHIRE – APPLICANT TRACKING SYSTEM
Recruitment Workflow for
Every Stage from Demand
Management to Onboarding
AI & ML Powered Sourcing &
Recommendations
Centralized Platform for All
Stakeholders – Hiring Managers,
TA team, Candidates and Vendors
Career Site, Integrated Job
Portals & Vendor Portal
Seamless Data Integration
with Other Systems
Realtime Reports and
Dashboards
Automated Responses,
Alerts, SMS, Mailers

We believe that our Associates are our brand ambassadors. When we
focus on delivering happiness to our associates, we automatically
deliver customer delight!
“ “
Simplified App-Based Paperless
Onboarding & KYC Process
Timely Salary Payouts &
Salary Advance Option
Immediate Query Resolution
under our “Then & There”
philosophy
100% Statutory &
Regulatory Compliance
Open House & Personal Connects
with Associates to Instil a Sense
of Belonging
Insurance, Mediclaim,
Welfare Events
Self-Service – Payslips, PF, ESIC,
TDS, Leave, Reimbursements
24x7 Associate Response with
Toll-Free Hotline, WhatsApp &
Email Support
Training & Mentoring for
Associate Development
23 www.innov.in
ASSOCIATE ENGAGEMENT

Ensuring all our clients are on the right side of the law
COMPLIANCE EXPERT
24 www.innov.in
Minimum Wages, Contract
Labour Act (Regulation &
Abolition), Labour Welfare
Fund, Workmen
Compensation, Gratuity Act,
Maternity, Equal
Remuneration, Provident
Fund, Employee State
Insurance, Professional and
Income Taxes
Compliant with the existing
labor & compliance laws as
applicable across states:
Dedicated compliance
team to effectively
handle client-specific
contract requirements
Workflow-based
applications to
support Payroll
and Employee
Benefits
Consistent in attaining
Statutory Audit rating
of above 95%
Participating in periodic
inspections conducted
by respective
Government
Departments

TECHNOLOGY SERVICES
MOBILE-ENABLED TECHNOLOGY SOLUTIONS

DIGITRAC – TECHNOLOGY SERVICES
MOBILE ATTENDANCE, DIGI-ONBOARDING & EMPLOYEE SELF-
SERVICE
26 www.innov.in
MOBILE ATTENDANCE
EMPLOYEE SELF-SERVICE
 Premise Based (Geo-Tagged)
 Attendance from Anywhere
 Attendance, Timesheets &
Regularisation
 Leave History
 Digi-Onboarding
 LOI & Offer
Letter
 Payslips & Form
16
 PF/ESIC Slips
 Mileage Tracking
 Reimbursements
 Company Policies
 Training Module
 Salary Revision
 Contract Extension
 Resignation
 Helpdesk
Easy Signup on
DigiTrac with Mobile
Number based OTP
Validation
Speedy, digital
documentation process
Eliminate tedious
paperwork &
recordkeeping; centralized
data flow eases operations
Capture details on
associate’s Family,
Education, Work History,
EPF, ESIC, Bank Account
& complete KYC

Sales Force Automation
Tools to Enhance Business
Value, Operational Efficiency
& Customer Experience
INFIELD APPLICATIONS
SALES FORCE AUTOMATION SUITE
Fleet On Street App
Demonstrators App
Promoter App
Retailer App
Team Leader App
Area Sales Manager App
Long Arm Sales Manager App
Merchandising App
Audit App
eKYC App
27 www.innov.in

EMPLOYEE MGMT
Attendance Tracking
Geo Tagged
Geo Fenced
Performance Rewards
Push Notifications
Auto-Mailer
Auto-Reminders
Quizzes
Offline Mode
Shuffling – TLs/ISD
Bulk Uploads –
Stores/Users/TLs
Live Picture Upload
LEAD MGMT & SALES
Product Sales Target vs. Achievements
Training & Product
eLearning
Push Notifications
Auto-Mailer
Auto-Reminders
Offline Mode
Remote Enable/
Disable product
Incentive Schemes
Product Spiels
Schemes/Incentives
point calculator
MTD/LMTD/
2LMTD Sales
PJP (Pre-Journey
Planner) Visit
PJP Reporting
Bulk Uploads –
Stores/Users/TLs
Barcode Scanning
IMEI Validation
Lead Management
System
Visit Lead Sales
Module
Live Picture Upload
REPORTING
Stock Reporting
Sales Reporting
Complaint Reports
Compliance Reports
Bulk Uploads –
Stores/Users/TLs
Branch Wise Dashboard
Channel Wise Dashboard
DMS Integration
PJP Reporting
Pending/Outstanding
Reports
Offline Mode
RETAIL MARKETING
Merchandising QA
portal
Audio clips –
quality control
Feedback Forms
Bulk Uploads –
Stores/Users/TLs
Offline Mode
STOCK MGMT
Focus Models/
SKUs
ReStock Alert
Barcode Scanning
Bulk Uploads –
Stores/Users/TLs
Offline Mode
28 www.innov.in
INFIELD – LIST OF KEY FEATURES

FM Learn has something for everyone. Engage learners to
upskill and reskill proactively. Prove L&D investments easily.
Watch your organization grow.
350+
Course Modules
100,000+
Users (B2B)
10,000+
Subscribers
(B2C)
50+
Internal Content
Creation SMEs
500+
Consultants Across
Skillsets for Content
Creation
LMS
Platform
Content
Creation
In-Person
Training
Our Service Offerings
Can be clubbed as bundles as per organisational
needs
29 www.innov.in

RapL – MICROLEARNING SOLUTIONS
TECHNOLOGY, CONTENT SERVICES AND EXECUTION SUPPORT
MICROLEARNING APP CONTENT SERVICES EXECUTION & SUPPORT
 Notification based app with bite-
sized learning – reinforced and
adapted to each employee
 Online library with job aids –
ready reckoner on the job
 Gamification mechanics to
encourage and motivate learners
 Ready-to-use scenarios – from
product knowledge & sales
techniques to SOPs and safety &
compliance
 Rapid custom content
development for scenarios that
are unique to your organisation
 Single POC from RapL to offer
support for monitoring
employees, highlighting issues,
updating databases and
creating monthly presentations
with analytics and dashboards
30 www.innov.in

EMPOWERING FRONTLINE EMPLOYEES WITH JOB CRITICAL
KNOWLEDGE IN AN ENGAGING MANNER
MICROLEARNING PLATFORM
31 www.innov.in

CASE STUDIES
WHY US?

CASE STUDY 1
33 www.innov.in
No. 1 Sourcing Partner for One of
the Top Banking Providers in India
PROBLEM STATEMENT
!
The client was looking for on-ground resources to handle the
large network of store formats in India.
OUR JOURNEY WITH THE CLIENT
• No. 1 sourcing partner for over a decade
• Maintaining 108 infra sites Pan-India
• Managing complete employee life cycle, conveyance & statutory
obligations
• Achieving SLA of less than 5 days for time-to-hire.
KEY ACHIEVEMENTS
• Only 10-12% attrition rate
• Highest retention & productivity among overall resources as per
client
• 92% growth in numbers within 1 financial year

CASE STUDY 2
34 www.innov.in
Sales Staff Provider for a Leading
Mobile Payments App
PROBLEM STATEMENT
!
The client was looking to hire FOS executives PAN India and
scale up the workforce quickly
• Deployed key employees at client location, dedicated
customer service team at Headquarters and mobilized
teams across branches
• Utilized our vast network of Innov Business Associates
(IBAs), field sourcing teams, internal database & undertook
campus hiring in specific locations as well
• Implemented paperless onboarding
KEY ACHIEVEMENTS
• Achieved more than 60% fill rate within 45 days and scaled
the account 10x within the following 6 months
• 92% retention of the hires
• Reduced onboarding time to less than a day

Case Study 3
Manpower Provider for One of the
Largest Hypermarket Chains in India
PROBLEM STATEMENT
!
The client was looking for reliable manpower provider for all
the warehouses, eRetailing and store formats
• 10X growth in client’s employee base in the first year
• Undertook onboarding of associates in less than half a day to be
deployed
• Constant connect with the HR Managers from store level to the
national level to ensure client is prepared for all
audits/inspections w.r.t. labour
• Open house sessions for the associates for continuous
engagement
KEY ACHIEVEMENTS
• Ranked 82% by the client on the service parameters
improving YoY
• Largest manpower provider for the client in India
35 www.innov.in

THE FIRSTMERIDIAN ADVANTAGE
Dedicated
Delivery
Management
to Reduce
Cost & Time
to Hire
Tech-Enabled
and Automated
Operational
Management
Enhanced
Analytics to Drive
Efficiencies and
Improvement
Regular Reviews
with Client
Program
Manager
5%-20%
Measurable
Cost Savings
Building Winning
Workforce for
1100+ Clients
across 15+
Sectors
Skill Development
to Ensure
Superior Quality
Workforce
36 www.innov.in

Innovsource Services Pvt. Ltd.
5th floor, Jolly Board Tower,
iThink Techno Campus, Kanjurmarg -
East, Mumbai, Maharashtra 400042
THANK YOU!
We know the importance of customers
and are committed towards continually
improving our service standards,
adding value and transparency in
business operations CONTACT US
1800-22-4456
sales@innov.in

Innovsource Services - Corporate Profile

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