Leveraging your Learning Management System (LMS) for long term success
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The debate on whether you need a Learning Management System is largely over. The question is now how to best leverage it across the organisation, through a continuous cycle of change. The issues are complex, but there is in fact a typical maturity model most organisations move through. Understanding and planning for that evolution is central to making good decisions when tomorrow will be no doubt be different to what we expect it to be. So too is understanding that the LMS is not an end in itself, it’s simply a tool to achieve your objectives. Phil Garing, Director at Synapsys, gave this presentation to the 2014 4th Annual Blended Learning Conference in Wellington, New Zealand. It covers: • An overview the LMS maturity model that Synapsys sees repeatedly played out • What you can learn from the model in terms of really leveraging your system • How to apply the model to everyday LMS challenges and opportunities.
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Leveraging your Learning Management System (LMS) for long term success
- 1. Keynote Leveraging your LMS © Synapsys 2014 Leveraging your LMS for long term success
- 2. Keynote Leveraging your LMS © Synapsys 2014 Our world
- 3. Keynote Leveraging your LMS © Synapsys 2014 Year One Organisation FtFadmin eLearning Compliance Reporting Careerdev. Perf.Man Rev.gen Ext. stakeholder needs Health Government Automotive Science Construction Commercial Prof. serv. Health
- 4. Keynote Leveraging your LMS © Synapsys 2014 Organisation FtFadmin eLearning Compliance Reporting Careerdev. Perf.Man Rev.gen Ext. stakeholder needs Health Government – – – – – – – – Automotive Science Construction – – – – – – – – Commercial Prof. serv. Health Year Three
- 5. Keynote Leveraging your LMS © Synapsys 2014 The 4 levels Level 1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 4 Strategic tool • Early adopter • DIY • F2F admin • Specific group • Other shareholders
- 6. Keynote Leveraging your LMS © Synapsys 2014 Level 1 Experiment What How • F2F admin • Specific group / try eLearning • Early adopter • DIY • Lots of learning Trigger • Success: Other shareholders want in
- 7. Keynote Leveraging your LMS © Synapsys 2014 Level 1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand What How • Wide audience management • Aggregated reporting • Expanded delivery modes • Mixed stakeholders • Admin load • Confused reporting & site structure Trigger • Resourcing pain • Strategic value recognised
- 8. Keynote Leveraging your LMS © Synapsys 2014 Level 1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align What How • Value to all • Organisational view of activity • ELT/strategic lens • IT Systems alignment • RFP/requirements Enterprise solution implemented Trigger • Investment/ full implementation
- 9. Keynote Leveraging your LMS © Synapsys 2014 Level 1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 4 Strategic tool What How • HR strategic tool: performance management • Career progression • Targeted performance improvement • Etc. • Matrix management • All levels engaged • Emerging technologies folded in Trigger • Technology change • Culture change
- 10. Keynote Leveraging your LMS © Synapsys 2014 But why? Do more with less … and find new revenue streams Global themes: Our competitive advantage … is our people Pre-requisite for survival … our responsiveness to change Innovation … is our point of difference
- 11. Keynote Leveraging your LMS © Synapsys 2014 Whither LMS? Do more with less … and find new revenue streams Innovation … is our point of difference Global themes: Our competitive advantage … is our people Pre-requisite for survival … our responsiveness to change Global tools: Enterprise Resource Planning (ERP) Human Resources Information System (HRIS) Learning Management System (LMS) Customer Relations Management (CRM)
- 12. Keynote Leveraging your LMS © Synapsys 2014 Whither strategy?
- 13. Keynote Leveraging your LMS © Synapsys 2014 How to accelerate? 1. Map the value 2. Focus on business requirements 3. Be Switzerland 4. Do ‘some’ measurement 5. Choose a partner, not a supplier 6. Plan for innovation
- 14. Keynote Leveraging your LMS © Synapsys 2014 1. Map the value Value H.R C.I.O. Line CFO Sales&M. Compliance L&D Expand access to learning Reduce delivery cost & admin Boost engagement & retention Accelerate development Engage ext. stakeholders Report activity Generate revenue Build brand
- 15. Keynote Leveraging your LMS © Synapsys 2014 2. Configuration serves the business, not the other way around
- 16. Keynote Leveraging your LMS © Synapsys 2014 You get The Rubik’s Cube LMS
- 17. Keynote Leveraging your LMS © Synapsys 2014 3. Be Switzerland CRM COMPLIANCE LMS PERF MAN OPEN SOURCE HRIS Or you get
- 18. Keynote Leveraging your LMS © Synapsys 2014 3. Be Switzerland Or you get YOU ME THEM
- 19. Keynote Leveraging your LMS © Synapsys 2014 4. Do ‘some’ measurement © J & P Phillips
- 20. Keynote Leveraging your LMS © Synapsys 2014 Measure with your LMS Kirkpatrick level LMS tools Reaction - what participants thought and felt about the training Survey, quiz, manual input Learning - the resulting increase in knowledge and/or skills, and change in attitudes. Assessment – formative and summative Behaviour - transfer of knowledge, skills, and/or attitudes from classroom to the job Competencies, portfolios, learning plans, performance management, CPD type activity recording Results - the final results that occurred • Delivery cost data • More difficult; supplement with external tools eg The Evaluator, and also • Design data gathering into assessment processes
- 21. Keynote Leveraging your LMS © Synapsys 2014 ROI – Application to job
- 22. Keynote Leveraging your LMS © Synapsys 2014 ROI - Sustainability
- 23. Keynote Leveraging your LMS © Synapsys 2014 5. Do you choose a partner, or a supplier?
- 24. Keynote Leveraging your LMS © Synapsys 2014 6. Plan for innovation Future proof?
- 25. Keynote Leveraging your LMS © Synapsys 2014 6. Plan for innovation Future proof?
- 26. Keynote Leveraging your LMS © Synapsys 2014 6. Plan for innovation
- 27. Keynote Leveraging your LMS © Synapsys 2014 To accelerate: 1. Map the value 2. Focus on business requirements 3. Be Switzerland 4. Do ‘some’ measurement 5. Choose a partner, not a supplier 6. Plan for innovation
- 28. Keynote Leveraging your LMS © Synapsys 2014 Latest trajectories What How Build a culture that values learning Competencies, manager engagement, performance management 70/20/10 Badges/hours/micro credits Experience API Social learning 3rd party value Multi-tenanting/sub-themeing
- 29. Keynote Leveraging your LMS © Synapsys 2014 phil.garing@synapsys.co.nz synapsys.co.nz Thoughts?