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Leverage lms synapsyselearnz2015
1.
© Synapsys 2015 Leveraging
your LMS for long term success eLearnz 2015 Phil Garing Synapsys NZ Ltd
2.
© Synapsys 2015 Our
world
3.
© Synapsys 2015 Year
One Organisation FtFadmin eLearning Compliance Reporting Careerdev. Perf.Man Rev.gen Ext. stakeholder needs Health Government Automotive Science Construction Commercial Prof. serv. Health
4.
© Synapsys 2015 Organisation FtFadmin eLearning Compliance Reporting Careerdev. Perf.Man Rev.gen Ext. stakeholder needs Health Government
– – – – – – – – Automotive Science Construction – – – – – – – – Commercial Prof. serv. Health Year Three
5.
© Synapsys 2015 The
4 levels Level 1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 4 Strategic tool • Early adopter • DIY • F2F admin • Specific group • Other shareholders
6.
© Synapsys 2015 Level
1 Experiment What How • F2F admin • Specific group / try eLearning • Early adopter • DIY • Lots of learning Trigger • Success: Other shareholders want in
7.
© Synapsys 2015 Level
1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand What How • Wide audience management • Aggregated reporting • Expanded delivery modes • Mixed stakeholders • Admin load • Confused reporting & site structure Trigger • Resourcing pain • Strategic value recognised
8.
© Synapsys 2015 Level
1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align What How • Value to all • Organisational view of activity • ELT/strategic lens • IT Systems alignment • RFP/requirements Enterprise solution implemented Trigger • Investment/ full implementation
9.
© Synapsys 2015 Level
1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 4 Strategic tool What How • HR strategic tool: performance management • Career progression • Targeted performance improvement • Etc. • Matrix management • All levels engaged • Emerging technologies folded in Trigger • Technology change • Culture change
10.
© Synapsys 2015 Level
1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 5: Emergent Global tool What How • Informal/social learning integration • Analytics and measurement • ‘LRS’ functionality • Social learning tool integration • Portfolio/evidence aggregation Trigger • ? Level 4 Strategic tool • Early adopter • DIY • F2F admin • Specific group • Other shareholders
11.
© Synapsys 2015 But
why? Do more with less … and find new revenue streams Global themes: Our competitive advantage … is our people Pre-requisite for survival … our responsiveness to change Innovation … is our point of difference
12.
© Synapsys 2015 Whither
LMS? Do more with less … and find new revenue streams Innovation … is our point of difference Global themes: Our competitive advantage … is our people Pre-requisite for survival … our responsiveness to change Global tools: Enterprise Resource Planning (ERP) Human Resources Information System (HRIS) Learning Management System (LMS) Customer Relations Management (CRM)
13.
© Synapsys 2015 Whither
strategy?
14.
© Synapsys 2015 How
to accelerate? 1. Map the value 2. Focus on business requirements 3. Do ‘some’ measurement 4. Choose a partner, not a supplier 5. Plan for innovation
15.
© Synapsys 2015 1.
Map the value Value H.R C.I.O. Line CFO Sales&M. Compliance L&D Expand access to learning Reduce delivery cost & admin Boost engagement & retention Accelerate development Engage ext. stakeholders Report activity Generate revenue Build brand
16.
© Synapsys 2015 2.
Configuration serves the business, not the other way around
17.
© Synapsys 2015 You
get The Rubik’s Cube LMS
18.
© Synapsys 2015 4.
Do ‘some’ measurement
19.
© Synapsys 2015 5.
Do you choose a partner, or a supplier?
20.
© Synapsys 2015 6.
Plan for innovation Future proof?
21.
© Synapsys 2015 6.
Plan for innovation Future proof?
22.
© Synapsys 2015 The
big three? 3. Measurement 2. Mobile 1. Social
23.
© Synapsys 2015 Social
learning 1. Will emerge as central to effective workplace learning 2. Demands that control is handed to learners 3. Challenges the constraints of LMSs: how do you manage the unplanned? 4. Plan for: 1. Learning Record Store functionality 2. xAPI and new standards 3. Badging 4. Mobile learners
24.
© Synapsys 2015 Social
learning: #1 Connection matters Michael Stallard argues in Connection Culture: • Growing a ‘connection culture’ in your organisation gives competitive advantage • It helps productivity, innovation and retention, amongst other things.
25.
© Synapsys 2015 Social
learning: #1 Connection matters Compared to business units with engagement and connection scores in the bottom 25%, the top 25%’s median averages were • 21% higher in productivity • 22% higher in profitability • 41% lower in quality defects • 37% lower in absenteeism • 10% higher in customer metrics Employees who feel engaged and connected are: • 20% more productive than the average employee • 80% less likely to leave
26.
© Synapsys 2015 Social
learning: #2 70/20/10 In the workplace, • 70% of learning happens on the job with others • 20% happens by observation So 90% is informal
27.
© Synapsys 2015 Social
learning #3 Kelly Gerber: Social learning is the team sport of informal learning BUT
28.
© Synapsys 2015 LMSs
are not good at letting go of control Control (and responsibility) lies with the learner – a holy grail BUT much LMS value is in knowing/controlling • The learner, their place • The pathway • The content • The completion
29.
© Synapsys 2015 So
plan for tools that can cope with the learner being in charge • Learning Record Stores Ask yourself: • xAPI • Badges How well can my LMS measure what it doesn’t control?
30.
© Synapsys 2015 Mobile
learning (Not mobile technologies) Adjective - Mobile Noun - learner The learner on the move. • Mobile learning includes print • Ubiquitous access is the key, not just smartphones
31.
© Synapsys 2015 Mobile
learning For LMSs this means focusing on: • BYOD and responsive design • Offline access • Management of truly blended experiences
32.
© Synapsys 2015 Measurement •
Learning is now an investment, not a cost – the rise of the CLO • Happy sheets don’t cut it • LMSs typically cover Kirkpatrick levels 1 and 2. • Application and Return are harder to measure
33.
© Synapsys 2015 Emergent
tools • High end solutions are coming based on big data and analytics
34.
© Synapsys 2015 Emergent
tools Digging deeper in data for the answer is not always the answer.
35.
© Synapsys 2015 For
LMSs this means • Think about evidence of application to job in learning design; – portfolio, – naturally occurring evidence – The role of the learner’s manager • Link to tools that are viable and deliver real insights
36.
© Synapsys 2015 In
closing • Who’s not daunted? • But then again….
37.
© Synapsys 2015 In
closing • Who wasn’t daunted by the Gestetner?
38.
© Synapsys 2015 The
technology will change, but the question is the same: What can I do with this technology? What would improve the experience for the learner?
39.
© Synapsys 2015 phil.garing@synapsys.co.nz Thoughts?
Editor's Notes
Lombardo and Eichinger 1996
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