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© Synapsys 2015
Leveraging your LMS for
long term success
eLearnz 2015
Phil Garing
Synapsys NZ Ltd
© Synapsys 2015
Our world
© Synapsys 2015
Year One
Organisation
FtFadmin
eLearning
Compliance
Reporting
Careerdev.
Perf.Man
Rev.gen
Ext.
stakeholder
needs
Health
Government
Automotive
Science
Construction
Commercial
Prof. serv.
Health
© Synapsys 2015
Organisation
FtFadmin
eLearning
Compliance
Reporting
Careerdev.
Perf.Man
Rev.gen
Ext.
stakeholder
needs
Health
Government – – – – – – – –
Automotive
Science
Construction – – – – – – – –
Commercial
Prof. serv.
Health
Year Three
© Synapsys 2015
The 4 levels
Level 1
Experiment
• Early adopter
• DIY
• F2F admin
• Specific group
• Other shareholders
Level 2
Expand
• Early adopter
• DIY
• F2F admin
• Specific group
• Other shareholders
Level 3
Align
• Early adopter
• DIY
• F2F admin
• Specific group
• Other shareholders
Level 4
Strategic tool
• Early adopter
• DIY
• F2F admin
• Specific group
• Other shareholders
© Synapsys 2015
Level 1
Experiment
What How
• F2F admin
• Specific group / try
eLearning
• Early adopter
• DIY
• Lots of learning
Trigger
• Success: Other shareholders want in
© Synapsys 2015
Level 1
Experiment
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 2
Expand
What How
• Wide audience
management
• Aggregated reporting
• Expanded delivery modes
• Mixed stakeholders
• Admin load
• Confused reporting & site
structure
Trigger
• Resourcing pain
• Strategic value recognised
© Synapsys 2015
Level 1
Experiment
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 2
Expand
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 3
Align
What How
• Value to all
• Organisational view
of activity
• ELT/strategic lens
• IT Systems alignment
• RFP/requirements
Enterprise solution
implemented
Trigger
• Investment/ full implementation
© Synapsys 2015
Level 1
Experiment
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 2
Expand
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 3
Align
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 4
Strategic tool
What How
• HR strategic tool:
performance
management
• Career progression
• Targeted performance
improvement
• Etc.
• Matrix management
• All levels engaged
• Emerging technologies
folded in
Trigger
• Technology change
• Culture change
© Synapsys 2015
Level 1
Experiment
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 2
Expand
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 3
Align
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 5: Emergent
Global tool
What How
• Informal/social
learning integration
• Analytics and
measurement
• ‘LRS’ functionality
• Social learning tool
integration
• Portfolio/evidence
aggregation
Trigger
• ?
Level 4
Strategic tool
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
© Synapsys 2015
But why?
Do more with less
… and find new revenue streams
Global themes:
Our competitive advantage
… is our people
Pre-requisite for survival
… our responsiveness to change
Innovation
… is our point of difference
© Synapsys 2015
Whither LMS?
Do more with less
… and find new revenue streams
Innovation
… is our point of difference
Global themes:
Our competitive advantage
… is our people
Pre-requisite for survival
… our responsiveness to change
Global tools:
Enterprise Resource Planning
(ERP)
Human Resources
Information System (HRIS)
Learning Management
System (LMS)
Customer Relations
Management (CRM)
© Synapsys 2015
Whither strategy?
© Synapsys 2015
How to accelerate?
1. Map the value
2. Focus on business requirements
3. Do ‘some’ measurement
4. Choose a partner, not a supplier
5. Plan for innovation
© Synapsys 2015
1. Map the value
Value
H.R
C.I.O.
Line
CFO
Sales&M.
Compliance
L&D
Expand access to learning
Reduce delivery cost & admin
Boost engagement & retention
Accelerate development
Engage ext. stakeholders
Report activity
Generate revenue
Build brand
© Synapsys 2015
2. Configuration serves the
business, not the other way around
© Synapsys 2015
You get
The Rubik’s Cube
LMS
© Synapsys 2015
4. Do ‘some’ measurement
© Synapsys 2015
5. Do you choose a
partner, or a supplier?
© Synapsys 2015
6. Plan for innovation
Future
proof?
© Synapsys 2015
6. Plan for innovation
Future
proof?
© Synapsys 2015
The big three?
3. Measurement
2. Mobile
1. Social
© Synapsys 2015
Social learning
1. Will emerge as central to effective workplace learning
2. Demands that control is handed to learners
3. Challenges the constraints of LMSs: how do you
manage the unplanned?
4. Plan for:
1. Learning Record Store functionality
2. xAPI and new standards
3. Badging
4. Mobile learners
© Synapsys 2015
Social learning:
#1 Connection matters
Michael Stallard argues in
Connection Culture:
• Growing a ‘connection culture’
in your organisation gives
competitive advantage
• It helps productivity, innovation
and retention, amongst other
things.
© Synapsys 2015
Social learning:
#1 Connection matters
Compared to business units with engagement
and connection scores in the bottom 25%, the
top 25%’s median averages were
• 21% higher in productivity
• 22% higher in profitability
• 41% lower in quality defects
• 37% lower in absenteeism
• 10% higher in customer metrics
Employees who feel engaged and connected are:
• 20% more productive than the average employee
• 80% less likely to leave
© Synapsys 2015
Social learning:
#2 70/20/10
In the workplace,
• 70% of learning
happens on the job
with others
• 20% happens by
observation
So 90% is informal
© Synapsys 2015
Social learning
#3
Kelly Gerber:
Social learning is the team
sport of informal learning
BUT
© Synapsys 2015
LMSs are not good at
letting go of control
Control (and responsibility) lies
with the learner – a holy grail
BUT much LMS value is in
knowing/controlling
• The learner, their place
• The pathway
• The content
• The completion
© Synapsys 2015
So plan for tools that can cope
with the learner being in charge
• Learning Record Stores
Ask yourself:
• xAPI
• Badges
How well can my LMS measure
what it doesn’t control?
© Synapsys 2015
Mobile learning
(Not mobile technologies)
Adjective - Mobile
Noun - learner
The learner on the move.
• Mobile learning includes print
• Ubiquitous access is the key, not just smartphones
© Synapsys 2015
Mobile learning
For LMSs this means focusing on:
• BYOD and responsive design
• Offline access
• Management of truly blended
experiences
© Synapsys 2015
Measurement
• Learning is now an investment,
not a cost – the rise of the CLO
• Happy sheets don’t cut it
• LMSs typically cover Kirkpatrick levels 1 and 2.
• Application and Return are harder to measure
© Synapsys 2015
Emergent tools
• High end solutions are coming based on big data
and analytics
© Synapsys 2015
Emergent tools
Digging deeper
in data for the
answer is not
always the
answer.
© Synapsys 2015
For LMSs this means
• Think about evidence of application to job in learning
design;
– portfolio,
– naturally occurring evidence
– The role of the learner’s manager
• Link to tools that are viable and deliver real insights
© Synapsys 2015
In closing
• Who’s not daunted?
• But then again….
© Synapsys 2015
In closing
• Who wasn’t
daunted by the
Gestetner?
© Synapsys 2015
The technology will change,
but the question is the same:
What can I do with this technology?
What would improve the experience
for the learner?
© Synapsys 2015
phil.garing@synapsys.co.nz
Thoughts?

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Leverage lms synapsyselearnz2015

  • 1. © Synapsys 2015 Leveraging your LMS for long term success eLearnz 2015 Phil Garing Synapsys NZ Ltd
  • 3. © Synapsys 2015 Year One Organisation FtFadmin eLearning Compliance Reporting Careerdev. Perf.Man Rev.gen Ext. stakeholder needs Health Government Automotive Science Construction Commercial Prof. serv. Health
  • 4. © Synapsys 2015 Organisation FtFadmin eLearning Compliance Reporting Careerdev. Perf.Man Rev.gen Ext. stakeholder needs Health Government – – – – – – – – Automotive Science Construction – – – – – – – – Commercial Prof. serv. Health Year Three
  • 5. © Synapsys 2015 The 4 levels Level 1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 4 Strategic tool • Early adopter • DIY • F2F admin • Specific group • Other shareholders
  • 6. © Synapsys 2015 Level 1 Experiment What How • F2F admin • Specific group / try eLearning • Early adopter • DIY • Lots of learning Trigger • Success: Other shareholders want in
  • 7. © Synapsys 2015 Level 1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand What How • Wide audience management • Aggregated reporting • Expanded delivery modes • Mixed stakeholders • Admin load • Confused reporting & site structure Trigger • Resourcing pain • Strategic value recognised
  • 8. © Synapsys 2015 Level 1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align What How • Value to all • Organisational view of activity • ELT/strategic lens • IT Systems alignment • RFP/requirements Enterprise solution implemented Trigger • Investment/ full implementation
  • 9. © Synapsys 2015 Level 1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 4 Strategic tool What How • HR strategic tool: performance management • Career progression • Targeted performance improvement • Etc. • Matrix management • All levels engaged • Emerging technologies folded in Trigger • Technology change • Culture change
  • 10. © Synapsys 2015 Level 1 Experiment • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 2 Expand • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 3 Align • Early adopter • DIY • F2F admin • Specific group • Other shareholders Level 5: Emergent Global tool What How • Informal/social learning integration • Analytics and measurement • ‘LRS’ functionality • Social learning tool integration • Portfolio/evidence aggregation Trigger • ? Level 4 Strategic tool • Early adopter • DIY • F2F admin • Specific group • Other shareholders
  • 11. © Synapsys 2015 But why? Do more with less … and find new revenue streams Global themes: Our competitive advantage … is our people Pre-requisite for survival … our responsiveness to change Innovation … is our point of difference
  • 12. © Synapsys 2015 Whither LMS? Do more with less … and find new revenue streams Innovation … is our point of difference Global themes: Our competitive advantage … is our people Pre-requisite for survival … our responsiveness to change Global tools: Enterprise Resource Planning (ERP) Human Resources Information System (HRIS) Learning Management System (LMS) Customer Relations Management (CRM)
  • 14. © Synapsys 2015 How to accelerate? 1. Map the value 2. Focus on business requirements 3. Do ‘some’ measurement 4. Choose a partner, not a supplier 5. Plan for innovation
  • 15. © Synapsys 2015 1. Map the value Value H.R C.I.O. Line CFO Sales&M. Compliance L&D Expand access to learning Reduce delivery cost & admin Boost engagement & retention Accelerate development Engage ext. stakeholders Report activity Generate revenue Build brand
  • 16. © Synapsys 2015 2. Configuration serves the business, not the other way around
  • 17. © Synapsys 2015 You get The Rubik’s Cube LMS
  • 18. © Synapsys 2015 4. Do ‘some’ measurement
  • 19. © Synapsys 2015 5. Do you choose a partner, or a supplier?
  • 20. © Synapsys 2015 6. Plan for innovation Future proof?
  • 21. © Synapsys 2015 6. Plan for innovation Future proof?
  • 22. © Synapsys 2015 The big three? 3. Measurement 2. Mobile 1. Social
  • 23. © Synapsys 2015 Social learning 1. Will emerge as central to effective workplace learning 2. Demands that control is handed to learners 3. Challenges the constraints of LMSs: how do you manage the unplanned? 4. Plan for: 1. Learning Record Store functionality 2. xAPI and new standards 3. Badging 4. Mobile learners
  • 24. © Synapsys 2015 Social learning: #1 Connection matters Michael Stallard argues in Connection Culture: • Growing a ‘connection culture’ in your organisation gives competitive advantage • It helps productivity, innovation and retention, amongst other things.
  • 25. © Synapsys 2015 Social learning: #1 Connection matters Compared to business units with engagement and connection scores in the bottom 25%, the top 25%’s median averages were • 21% higher in productivity • 22% higher in profitability • 41% lower in quality defects • 37% lower in absenteeism • 10% higher in customer metrics Employees who feel engaged and connected are: • 20% more productive than the average employee • 80% less likely to leave
  • 26. © Synapsys 2015 Social learning: #2 70/20/10 In the workplace, • 70% of learning happens on the job with others • 20% happens by observation So 90% is informal
  • 27. © Synapsys 2015 Social learning #3 Kelly Gerber: Social learning is the team sport of informal learning BUT
  • 28. © Synapsys 2015 LMSs are not good at letting go of control Control (and responsibility) lies with the learner – a holy grail BUT much LMS value is in knowing/controlling • The learner, their place • The pathway • The content • The completion
  • 29. © Synapsys 2015 So plan for tools that can cope with the learner being in charge • Learning Record Stores Ask yourself: • xAPI • Badges How well can my LMS measure what it doesn’t control?
  • 30. © Synapsys 2015 Mobile learning (Not mobile technologies) Adjective - Mobile Noun - learner The learner on the move. • Mobile learning includes print • Ubiquitous access is the key, not just smartphones
  • 31. © Synapsys 2015 Mobile learning For LMSs this means focusing on: • BYOD and responsive design • Offline access • Management of truly blended experiences
  • 32. © Synapsys 2015 Measurement • Learning is now an investment, not a cost – the rise of the CLO • Happy sheets don’t cut it • LMSs typically cover Kirkpatrick levels 1 and 2. • Application and Return are harder to measure
  • 33. © Synapsys 2015 Emergent tools • High end solutions are coming based on big data and analytics
  • 34. © Synapsys 2015 Emergent tools Digging deeper in data for the answer is not always the answer.
  • 35. © Synapsys 2015 For LMSs this means • Think about evidence of application to job in learning design; – portfolio, – naturally occurring evidence – The role of the learner’s manager • Link to tools that are viable and deliver real insights
  • 36. © Synapsys 2015 In closing • Who’s not daunted? • But then again….
  • 37. © Synapsys 2015 In closing • Who wasn’t daunted by the Gestetner?
  • 38. © Synapsys 2015 The technology will change, but the question is the same: What can I do with this technology? What would improve the experience for the learner?

Editor's Notes

  1. Lombardo and Eichinger 1996