Filipino corporate trainer and motivational speaker, Mr. Myron Sta. Ana talks about how Client Relationship or Customer Service and how it plays a vital role in the success of any company or product and service provider.

1. Communicate Effectively. Provide Excellent Customer
Care.

3. Elements of Client Relationship
 Internal
 External

4. Internal (Preview)
 Cognition (Knowledge)
 Competencies (Skills)
 Character (Attitude)

5. External (Preview)
 Conditions (Environment)
 Climate (Motivation)
 Compatibility (Job-Person Fit)

6. Internal
 Competencies (Skills)
 How a job is done
 How it is done well

7. Internal
 Character (Attitude)
 Build rapport
 Sound positive
 Don’t show negative attitude (boastful, impatient)
 Smile all the time

8. External
 Conditions
 Working Environment
 Management Support
 People
 Compensation and Benefits
 Rewards and Recognition

9. External
 Climate
 Mood
 Motivation
 Moxie

10. External
 Compatibility (Job-Person Fit)

11. External
 Compatibility (Job-Person Fit)

12. Customers are not always
RIGHT but they always have the
RIGHT to be treated RIGHT
Myron Sta. Ana
MATINEE IDOL AND ACTION STAR
Author of “Book Still Being Written”

13. Facebook Fan Page:
www.facebook.com/MyronStaAnaTCS
Twitter Handle:
@MyronStaAna
LinkedIn Profile:
www.linkedin.com/in/MyronStaAna
Google+ Account:
www.plus.google.com/+MyronStaAna