2. Consilium Software – Enabling UC
Consilium Software develops Unified Communications
software and solutions for enterprises and contact centers
Leadership Current Status Successes
• Established in 2007 with HQ in • Cisco Authorized Technology
Pramod Ratwani
Singapore Provider (ATP-UCCE & ATP-CVP
Founder, President &
• Team size of 40 in Singapore, partner) status
Executive Chairman
India, Taiwan & Canada • Cisco Advanced UC
• Fastest-growing UC solutions & • Cisco CDN Solution Developer
• 20+ years in this industry services organization in APAC
• Consilium-developed UniTools™
• US$250m of business to date (UniAgent™, UniInsight™,
• 3 successful APAC start-ups UniQM™ & UniPresence™)
launched and in production
Al Lucchese • Executed a string of successful
Mentor & Sr. Adviser • Received Series-A funding from UC software development &
• Industry veteran JAFCO Asia in 2010 delivery projects in 30 countries
• CEO of turnarounds • Launched the Consilium
Managed Services Platform
Swapnil Shah • Leading UC Alliances : Cisco, • Marquee customers across the
Senior Adviser NICE, eGain & Genesys (Alcatel- financial services, BPO, telco,
• Serial entrepreneur Lucent) airline, manufacturing & logistics
• Boston BBJ „40 • Supported by International verticals
under 40‟ honoree Enterprise (IE) Singapore
www.consiliuminc.com
3. The Leading, One-stop Mid-tier UC
Player
UNI™ Products for High
Interoperability
Flexible Deployment
Models
Advanced Professional
Services Differentiator
UniCare™ Support &
Managed Services
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www.consiliuminc.com
4. Consilium’s Global Reach
Project Locations
Resource Bases
Cisco & Genesys projects delivered in over 30 countries across 6 continents
Cisco & Genesys compatible Products: Consilium UniAgent™, UniInsight™ & UniQM ™
Cisco Authorized Technology Provider for contact center solutions (ATP-UCCE and ATP-CVP)
Solution Developer under Cisco Developer Network (CDN) program
UniTools ™ for rapid deployment of multi-level integrations with 3rd party applications & CRM’s
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www.consiliuminc.com
5. Traditional Customer Contact Management Solutions
CRM Business Customer Interaction Workforce
Analytical Tools
Applications Management Optimization
Consilium Unified Communications Product Portfolio
UniAgent™ UniPresence™ UniQM™ UniInsight™
Unified Agent Enabler of UC & Performance & Quality BI Reporting &
Front-end Application Collaboration in the Enterprise Management Analytics
UniTools™
UC Connectors & Tools
Consilium Services Expertise
Business & Software Support &
UC Professional
Technology Development Managed
Services
Consulting Services Services
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www.consiliuminc.com
6. Consilium UniTools™ for Cisco
UniAgent™ UniAgent™ CTI
CRM Connector Desktop for
for UCCX UCCE
UniInsight™ for UniInsight™ for
UCCX UCCE
UniWeb™ for
Social Media
Integration
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www.consiliuminc.com
7. Consilium UniTools™ for Genesys
UniAgent™ UniAgent™ CTI
CRM Connector Desktop for
for Genesys Genesys
UniInsight™ for UniQM™ for
Genesys Genesys
UniWeb™ for
Social Media
Integration
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www.consiliuminc.com
8. Consilium’s Cisco Capability
Statement
ATP ATP
(UCCE) (CVP)
Consilium
Partner Partner
Premier & Cisco Developer UniAgent™
Advanced UC Network (CDN) CRM Connector
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www.consiliuminc.com
9. Consilium’s Cisco Portfolio
Business Design & Cisco WFO &
Consulting Implementation Multichannel
Presales solution Cisco IPT Design, delivery &
architecture Cisco UCCX training for
Business and Cisco UCCE
Technology Cisco CVP Cisco QM
Alignment Radvision Video Cisco WFM
BFSI, telco, BPO Project Cisco EIM
domain expertise Management Cisco WIM
Software Reporting Others
UniAgent™ & Custom historical Migrations from
UniInsight™ reporting Avaya, Nortel
Integrations Custom Aspect &
(database, host & wallboards & Genesys
3rd party) dashboards Social media
Custom apps Report libraries integration
under CDN for Avaya, Strong outbound
Genesys & IN-IN skill set
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www.consiliuminc.com
10. Consilium’s Genesys Relationship
Status
APAC Americas Global 2009
Premier SI & ISV PS APAC New Market
Partner Partner Partner Breakthrough
Award Winner
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www.consiliuminc.com
11. Consilium – The Genesys Experts
15+ solid resources
8 key areas of Genesys
specialization
• Genesys Inbound & CTI Team leads each have more than a
• Genesys Outbound decade’s telecommunications
experience in multiple Unified
• Genesys SIP Communications (UC) & Contact
• Genesys GVP & Speech Apps. Center (CC) technologies
• Genesys WFM Excel in BFSI, BPO and Telco
• Genesys Multimedia (Email-Web) verticals
• BI Reporting (InfoMart / ICON) Global Professional Services
• Technical Project Management partner for Genesys and Alcatel-
Lucent
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www.consiliuminc.com
12. Collaboration Architecture & Project
Methodology
Prepare & Design Implement |
Operate |
Plan Develop | Train
Optimize
• Project start-up • Technical • Installation • “As-Built”
• Validated Design • Business documentation
solution Document Configuration • Production
architecture • Application • Software support
documents Design Development • Transition to
• Statement of Document technical
• Testing &
Work • Detailed project validation support
• High-level plan • Optimization
• Knowledge
project schedule • Pre-installation transfer through
• Application checklists workshops and consulting,
Discovery customer guidance
training courses mentoring and
• Business assistance
Requirements
Specification
document
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www.consiliuminc.com
14. The Consilium Advantage
Top Cisco & Genesys Consilium has industry-acclaimed Cisco and
Prof. Services Genesys UC & Contact Center Practices
+ Software Integration CRM integrations , CTI integrations, 3rd party
& Development integrations and custom app development
+ UNI™ Differentiator
Consilium UNI™ as the platform for value-
addition and unique offering
= Customer
Contact Success
Create value for customers around the
world
www.consiliuminc.com