Consilium Software Overview25-Jan-2011
Consilium Software – Enabling UC  Consilium Software develops Unified Communicationssoftware and solutions for enterprises...
The Leading, One-stop Mid-tier UCPlayer             UNI™ Products for High                Interoperability              Fl...
Consilium’s Global Reach       Project Locations       Resource Bases     Cisco & Genesys projects delivered in over 30 c...
Traditional Customer Contact Management SolutionsCRM Business            Customer Interaction                Workforce    ...
Consilium UniTools™ for Cisco            UniAgent™           UniAgent™ CTI          CRM Connector          Desktop for    ...
Consilium UniTools™ for Genesys            UniAgent™          UniAgent™ CTI          CRM Connector         Desktop for    ...
Consilium’s Cisco CapabilityStatement                 ATP       ATP               (UCCE)     (CVP)                        ...
Consilium’s Cisco Portfolio       Business               Design &            Cisco WFO &       Consulting          Impleme...
Consilium’s Genesys RelationshipStatus     APAC     Americas        Global          2009    Premier   SI & ISV          PS...
Consilium – The Genesys Experts                                        15+ solid resources                               ...
Collaboration Architecture & ProjectMethodology       Prepare &                Design             Implement |             ...
Key Customer Engagements…               13           www.consiliuminc.com
The Consilium Advantage      Top Cisco & Genesys    Consilium has industry-acclaimed Cisco and         Prof. Services     ...
Enabling Unified Success™   www.consiliuminc.com  info@consiliuminc.com            15                            www.consi...
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Consilium Software Brief Overview

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Consilium Software Brief Overview

  1. 1. Consilium Software Overview25-Jan-2011
  2. 2. Consilium Software – Enabling UC Consilium Software develops Unified Communicationssoftware and solutions for enterprises and contact centers Leadership Current Status Successes • Established in 2007 with HQ in • Cisco Authorized Technology Pramod Ratwani Singapore Provider (ATP-UCCE & ATP-CVP Founder, President & • Team size of 40 in Singapore, partner) status Executive Chairman India, Taiwan & Canada • Cisco Advanced UC • Fastest-growing UC solutions & • Cisco CDN Solution Developer• 20+ years in this industry services organization in APAC • Consilium-developed UniTools™• US$250m of business to date (UniAgent™, UniInsight™,• 3 successful APAC start-ups UniQM™ & UniPresence™) launched and in production Al Lucchese • Executed a string of successful Mentor & Sr. Adviser • Received Series-A funding from UC software development & • Industry veteran JAFCO Asia in 2010 delivery projects in 30 countries • CEO of turnarounds • Launched the Consilium Managed Services Platform Swapnil Shah • Leading UC Alliances : Cisco, • Marquee customers across the Senior Adviser NICE, eGain & Genesys (Alcatel- financial services, BPO, telco, • Serial entrepreneur Lucent) airline, manufacturing & logistics • Boston BBJ „40 • Supported by International verticals under 40‟ honoree Enterprise (IE) Singapore www.consiliuminc.com
  3. 3. The Leading, One-stop Mid-tier UCPlayer UNI™ Products for High Interoperability Flexible Deployment Models Advanced Professional Services Differentiator UniCare™ Support & Managed Services 3 www.consiliuminc.com
  4. 4. Consilium’s Global Reach Project Locations Resource Bases  Cisco & Genesys projects delivered in over 30 countries across 6 continents  Cisco & Genesys compatible Products: Consilium UniAgent™, UniInsight™ & UniQM ™  Cisco Authorized Technology Provider for contact center solutions (ATP-UCCE and ATP-CVP)  Solution Developer under Cisco Developer Network (CDN) program  UniTools ™ for rapid deployment of multi-level integrations with 3rd party applications & CRM’s 4 www.consiliuminc.com
  5. 5. Traditional Customer Contact Management SolutionsCRM Business Customer Interaction Workforce Analytical Tools Applications Management Optimization Consilium Unified Communications Product Portfolio UniAgent™ UniPresence™ UniQM™ UniInsight™ Unified Agent Enabler of UC & Performance & Quality BI Reporting &Front-end Application Collaboration in the Enterprise Management Analytics UniTools™UC Connectors & Tools Consilium Services Expertise Business & Software Support &UC Professional Technology Development Managed Services Consulting Services Services 5 www.consiliuminc.com
  6. 6. Consilium UniTools™ for Cisco UniAgent™ UniAgent™ CTI CRM Connector Desktop for for UCCX UCCE UniInsight™ for UniInsight™ for UCCX UCCE UniWeb™ for Social Media Integration 6 www.consiliuminc.com
  7. 7. Consilium UniTools™ for Genesys UniAgent™ UniAgent™ CTI CRM Connector Desktop for for Genesys Genesys UniInsight™ for UniQM™ for Genesys Genesys UniWeb™ for Social Media Integration 7 www.consiliuminc.com
  8. 8. Consilium’s Cisco CapabilityStatement ATP ATP (UCCE) (CVP) Consilium Partner Partner Premier & Cisco Developer UniAgent™ Advanced UC Network (CDN) CRM Connector 8 www.consiliuminc.com
  9. 9. Consilium’s Cisco Portfolio Business Design & Cisco WFO & Consulting Implementation Multichannel  Presales solution  Cisco IPT Design, delivery & architecture  Cisco UCCX training for  Business and  Cisco UCCE Technology  Cisco CVP  Cisco QM Alignment  Radvision Video  Cisco WFM  BFSI, telco, BPO  Project  Cisco EIM domain expertise Management  Cisco WIM Software Reporting Others  UniAgent™ &  Custom historical  Migrations from UniInsight™ reporting Avaya, Nortel  Integrations  Custom Aspect & (database, host & wallboards & Genesys 3rd party) dashboards  Social media  Custom apps  Report libraries integration under CDN for Avaya,  Strong outbound Genesys & IN-IN skill set 9 www.consiliuminc.com
  10. 10. Consilium’s Genesys RelationshipStatus APAC Americas Global 2009 Premier SI & ISV PS APAC New Market Partner Partner Partner Breakthrough Award Winner 10 www.consiliuminc.com
  11. 11. Consilium – The Genesys Experts  15+ solid resources  8 key areas of Genesys specialization • Genesys Inbound & CTI  Team leads each have more than a • Genesys Outbound decade’s telecommunications experience in multiple Unified • Genesys SIP Communications (UC) & Contact • Genesys GVP & Speech Apps. Center (CC) technologies • Genesys WFM  Excel in BFSI, BPO and Telco • Genesys Multimedia (Email-Web) verticals • BI Reporting (InfoMart / ICON)  Global Professional Services • Technical Project Management partner for Genesys and Alcatel- Lucent 11 www.consiliuminc.com
  12. 12. Collaboration Architecture & ProjectMethodology Prepare & Design Implement | Operate | Plan Develop | Train Optimize • Project start-up • Technical • Installation • “As-Built” • Validated Design • Business documentation solution Document Configuration • Production architecture • Application • Software support documents Design Development • Transition to • Statement of Document technical • Testing & Work • Detailed project validation support • High-level plan • Optimization • Knowledge project schedule • Pre-installation transfer through • Application checklists workshops and consulting, Discovery customer guidance training courses mentoring and • Business assistance Requirements Specification document 12 www.consiliuminc.com
  13. 13. Key Customer Engagements… 13 www.consiliuminc.com
  14. 14. The Consilium Advantage Top Cisco & Genesys Consilium has industry-acclaimed Cisco and Prof. Services Genesys UC & Contact Center Practices + Software Integration CRM integrations , CTI integrations, 3rd party & Development integrations and custom app development + UNI™ Differentiator Consilium UNI™ as the platform for value- addition and unique offering = Customer Contact Success Create value for customers around the world www.consiliuminc.com
  15. 15. Enabling Unified Success™ www.consiliuminc.com info@consiliuminc.com 15 www.consiliuminc.com

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