This presentation describes how to combine UX techniques with BPM, the architecture you need to accomplish that and illustrates it with the approach Oracle took in developing Fusion applications.

1. User experience for the
enterprise: Fusion apps
Lonneke Dikmans
November 2011 | Nuremberg, Germany
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2. Vennster
• Integrated approach from three perspectives
• Senior consultants with specific expertise and industry
knowledge
• Add value, share knowledge
• Partnership
• Lonneke Dikmans is Oracle Ace Director
Human
Business IT
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3. Agenda | User experience for the enterprise
General
● The problem: UX versus BPM
● The solution: UX and BPM
● Architecture
Fusion apps
● User experience
● Architecture
● Demo
Conclusion
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4. General | The problem: UX versus BPM
Expense process
● Scope is one item
● Different rules for different types of expenses
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5. General | The problem: UX versus BPM
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6. Agenda | User experience for the enterprise
General
● The problem: UX versus BPM
● The solution: UX and BPM
● Architecture
Fusion apps
● User experience
● Architecture
● Demo
Conclusion
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7. General| The solution UX and BPM
User Experience
Market Research Interaction Design
Website/
Business application
Brand Experience Audience User Experience
Service Content
Service Design Information Architecture
©Akendi
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8. General | The solution: UX and BPM
User Experience Techniques – close the feedback gap
USER INVOLVEMENT →
Tradeshows, Magazine reviews
Personas Scenarios
Customer support, feedback,
USABILITY TEST
USABILITY TEST
requirements
Stakeholder
Focus groups
Survey
surveys
Planning Analysis Concept Detailed Build Test Launch Support
Design Design
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9. General | The solution: UX and BPM
BPM Techniques
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10. Agenda | User experience for the enterprise
General
● The problem: UX versus BPM
● The solution: UX and BPM
● Architecture
Fusion apps
● User experience
● Architecture
● Demo
Conclusion
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11. General | Architecture
Presentation
Enterprise service bus
Process
Services
Operational systems, components, applications
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12. Agenda | User experience for the enterprise
General
● The problem: UX versus BPM
● The solution: UX and BPM
● Architecture
Fusion apps
● User experience
● Architecture
● Demo
Conclusion
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13. Fusion apps | User experience
Fusion apps
● Big UX team because of acquisitions
● UX integral part of development process
Enterprise apps & User experience
● Accurately and efficiently complete tasks
● Business context is used for this
• Who you are
• What you are doing
• Where you are
• What information you need to complete the task
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14. Fusion apps | User experience
Research & Techniques
● Contextual inquiry
● Personas and scenarios
● Card sorting
● Tasks analysis
● Quantitative methods
• Eye tracking
• keystroke level modeling
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15. Fusion apps | User experience
Analysis & Modeling
● Right information at the right time
● Different types of navigation
● Collaboration and communication
● Increased productivity and ease of use
Testing
● Verify results
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16. Fusion apps | User Experience
Right information at the right time
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17. Fusion apps | User Experience
Different types of navigation
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18. Fusion apps | User experience
Collaboration and communication
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19. Fusion apps | User experience
Increased productivity and ease of use
Before: Several steps to After: Easier navigation and a
complete a task streamlined workflow
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20. Fusion apps | User experience
Before
• 60 seconds
• 13 clicks
After
• 37 seconds
• 7 clicks
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21. Agenda | User experience for the enterprise
General
● The problem: UX versus BPM
● The solution: UX and BPM
● Architecture
Fusion apps
● User experience
● Architecture
● Demo
Conclusion
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22. Fusion apps | Architecture
Based on Oracle Fusion Middleware
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23. Agenda | User experience for the enterprise
General
● The problem: UX versus BPM
● The solution: UX and BPM
● Architecture
Fusion apps
● User experience
● Architecture
● Demo
Conclusion
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24. Demo
Start demo
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25. Conclusion
User Experience techniques
● Increase productivity
● Increase accuracy
● Different techniques for different phases
User experience in the enterprise
● Used in Commercial off the shelf applications (Fusion apps)
● Customizations
● Custom development
Consider persuasive design, not just task driven
Use in conjunction with BPM
Helps you define the right architecture as well
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26. User experience for the
enterprise: Fusion apps
Lonneke Dikmans
November 2011 | Nuremberg, Germany
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