Lufthansa Consulting is an independent management consulting subsidiary of the Lufthansa Group that provides aviation expertise to clients worldwide. It combines decades of operational experience in the aviation industry with methodological consulting skills. Lufthansa Consulting has over 1,500 successful project completions since 1988 across industries including airlines, airports, cargo, and associated sectors. It employs multicultural consultants with expertise in strategy, operations, commercial functions, and technical areas to support clients.

1. Lufthansa Consulting overview
Cologne, September 2010

2. Our background makes us different
Independent management consulting subsidiary within the Lufthansa Group
Our affiliation with the Lufthansa Aviation Group with one of the world’s leading air carriers and
founder of the StarAlliance network provides us with in-depth aviation business knowledge.
Aviation know-how combined with extensive methodological expertise
Lufthansa Consulting combines operational experience and methodological skills
to develop and implement concepts that work.
Global experience
Since 1988 more than 1,500 projects were successfully completed for clients worldwide.
Multicultural organization
We employ consultants from many different nations and cultures which enable us
to better understand our clients’ language and culture.
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3. Your advantage – our internal and external experts’ network
Our Client
Lufthansa Academic
Airline Network
Lufthansa Partner-
Technik ships
Lufthansa
Lufthansa Consulting Institutions
Cargo
Lufthansa
Systems Agencies
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4. Our competences triangle
Methodological Knowledge Functional Expertise
 Strategy and restructuring  Airline and airport
 Finance management
 Change management  Sales and distribution
 Organization development  Network management
 HR management and  Finance and controlling
development  Maintenance and
 Process optimization engineering
 Benchmarking  Flight operations
 Aviation regulation  Air cargo management
 Ground handling
Industry Expertise
 Airlines (Cargo/  Civil Aviation Authorities
Passengers)  Financial Institutions
 Airports  Original Equipment
 Governments Manufacturers (OEMs)
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5. Our key competencies for your success
Strategy and Decision Support Operations
 Airline and airport corporate/  Flight safety
functional strategy
 (Flight) Operations‘ efficiency
 Airline and airport business planning
 Air cargo handling
 Airline and airport product
 Passenger and aircraft handling
development
 Maintenance and engineering,
 Customer loyalty and relationship
compliance and efficiency
management
 Airport planning
 Organization development and
human resources development  Business development
 Airline restructuring  Regulatory compliance
 Network and revenue management  Process improvement and
performance measures
 Airport privatization
 Marketing and Sales improvement
 Air service development
 Market and feasibility studies
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6. Airline Consulting Services (Selection)
Management Commercial
 Strategic Planning and Development  Sales and Marketing
 Corporate Strategy  Distribution Channels
 Business Planning  Sales Planning
 Start-Up Consulting  E-Business Support
 Restructuring and Airline Turn-Around  Brand Strategy
 Market Potential Analysis, Forecasting  Schedule Evaluation
 Cost Reduction Programs  Network, Route and Fleet Planning/Optimization
Operations Technical
 On-Time Performance Enhancement  Maintenance Management
 Flight Training  Implementation EASA/JAR regulations
 Crew Management and Training  Outsourcing and Privatization
 Inflight Service Process  Technical OTP
 Flight Planning and Dispatch  Supply Chain Management
 Ground Operations  Material Management
 Fuel Management  Aircraft Lease
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7. Airport Consulting Services
Development Economics
 Master Planning  Business Development
 Market Potential Analysis
 Infrastructual and Operational Planning
 Traffic Forecast
 Free Economic Zone, Airport City / Industrial  Marketing
Zone  Air Service Development
 Organizational Development (CAA / Airport)  Strategy Development
 Training  Business Planning and Financial Planning
 Efficiency Analysis and Enhancement  Cost Optimization and Revenue Enhancement
 Airport Process Optimization  Privatization
 Airport Operations Assessment  Bid Management
 Concession Development
 Airport Safety and Security
 Financial Assessment and Valuation
 Service Quality Enhancement
 Investment Management
 Performance Management
 Economic Impact Analysis
 Airport Certification
 Aviation Trend Analysis
 Project and Program Management
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8. Cargo Consulting Services
Management Commercial
 Cargo Airline Start-up Consulting  Market Potential Analysis, Forecasting
 Cargo Strategy and Business Planning  Sales, Channel Management and CRM
 Fleet Strategy and Network Optimization  Cargo Capacity Management and Optimization
 Cost Reduction Program  Pricing and Revenue Management
 Belly Cargo Strategy/Transfer Pricing  Innovative Product Development
 Cargo IT Consulting  Process Analysis and Implementation
 ULD Management  Preparation Support – Cargo2000, e-freight
 Cargo Security Concept  Cargo Hub Development / Cargo Air Services
Development
Operations Infrastructure
 Process Analysis and Development  Facility Development and Optimization
 Handling Processes Optimization and Standards  Site Selection and Layout Planning
 Handling Service Provider Interface Coordination  Detailed Design and Specification
 Security  Implementation and Start-Up Support
 Quality Management and Cargo 2000  Warehouse IT
 Audit Preparation Support (C2K, IOSA, TAPA)  Special Freight Facilities (AVI, VAL, VIC)
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9. Working worldwide in the aviation business
Turnover by function Turnover by region
Air Cargo Europe
Asia,
10 % Airline Pacific 10 %
Airline Re- 20 % Russia,
structuring Opera-
32 % tions 10 % CIS
& Com- 14 %
mercial (& Main- The
tenance) 6%
Americas
Airports 22 % Middle East 18 %
36 %
22 % Africa
Airline Strategy
& Network
* Revenues of the last three years (2007-2009) from annual reports Lufthansa Consulting
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10. We support your projects in major roles and areas
The Strategic Adviser The Project Manager/
Shadow Manager
 employs state-of-the-art strategic consulting  has extensive, in-depth experience
tools in aviation industry issues
 has profound understanding of the  leads companies and projects
aviation market and its dynamics
Client
 has comprehensive expertise  understands and implements
in a specific knowledge area management processes
 designs, implements and optimizes  has international project
key processes experience
The Specialist The Mediator
Consult Lead
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11. Our clients are distributed all over the world
Europe Russia/CIS
Berlin-Brandenburg
International
Government
of Burkina
Faso
Government
of Abu Dhabi
Dubai
Cargo
Government
Village
of the Republic
Congo
Government
of Belize
Government
of Uruguay
Americas Africa Middle East Asia/Pacific
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12. Lufthansa Consulting's organizational chart
Werner Schuessler
Managing Partner/Director
Corporate Office (Mr. B. Knabe) Legal Affairs
Executive Director/Partner (Ms. C. Schimpf)
Human Resources Sales CIS/Russia, Baltic States
(Ms. N. Fischer) (Mr. V. Vilgelmi)
Airline Operations Airline Restruc- Airline Strategy & Cargo Airports
turing & Commercial Network
Mr. I. Lueschen Mr. T. Schmid Mr. A. Toukatli Mr. A. Manakos Mr. M. Villa
Principal EVP and Partner Principal and Partner Principal and Partner Principal and Partner
Operations Marketing & Strategy Infrastructure & Development
Communication Logistics
Mr. H. Berg Ms. M. D'Antuono Mr. B. Klasen N. N. Ms. C. Drawer
Maintenance & Restructuring Network Air Cargo Economics
Engineering Management Management
Mr. P. Poligenis Mr. M. Landgraf Mr. S. Solomko Ms. S. Jain Dr. T. Tiboldi
Operational Commercial
Excellence
Ms. G. Varfis Dr. A. Kraus
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13. Working close to our clients – Our locations in Germany
Cologne Office
Lufthansa Consulting GmbH
Von-Gablenz-Strasse 2 – 6
50679 Cologne
Germany
Tel: +49 221 826-0
Fax: +49 221 826 8260
Mail: mail@LHConsulting.com
Frankfurt/M. Office
Lufthansa Consulting GmbH
Main Airport Center
Unterschweinstiege 14
60546 Frankfurt/M.
Germany
Tel: +49 69 696-20850
Fax: +49 69 696-20830
Mail: mail@LHConsulting.com
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14. Working close to our clients – Our international location
Sales Branch Russia/CIS
Lufthansa Consulting GmbH
Poslednii pereulok 17
107045 Moscow
Russia
Tel: +7 495 796 7271
Vadim.Vilgelmi@LHConsulting.com
Mr. Vadim Vilgelmi
Director Sales Russia/CIS and Baltic States
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15. Contact
Maria D'Antuono
Marketing Manager
Lufthansa Consulting GmbH
Von-Gablenz-Strasse 2-6
50679 Cologne
Germany
Tel.: +49 (0)221 826-8109
Fax: +49 (0)221 826-8263
e-mail: Maria.DAntuono@LHConsulting.com
www.LHConsulting.com
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