1. Juergen Pfeiffer
22774 Downing Court
Mc Calla, AL 35111
608-449-5070
juergen.pfeiffer@live.com
linkedin.com/in/juergenpfeiffer
Objective
Detail and data driven quality professional with over eighteen years of hands-on experience in global
operating manufacturing and automotive industry.
Experience encompasses all aspects of process, production support, and engineering projects.
Pragmatic self-starter with ability to grasp corporative objectives and respond in a favorable, timely and
consistent manner.
Efficient leader with success in coordinating efforts within internal and/or external teams to reach and
exceed expectations.
Dual Citizenship: United States of America and Germany.
Bilingual: English and German.
Employment History - USA
Supplier Quality Engineer
Since 05/2014 Mercedes-Benz U.S. International, Vance, Tuscaloosa County, AL
 Advance SQE within NAFTA Interior Team
 Drive and coordinate PPAP activities for major facelift of W166 and X166 programs
 Supplier development activities, VDA 6.3 Audits, VDA Potential Analysis, follow up on and verify
effectiveness of corrective actions.
Supplier Quality Engineer
09/2011 – 05/2014 FIAT CHRYSLER Automobiles, contract via AEROTEK, Belvidere, IL
 September 2011 – October 2012 Advance SQE, support of all launch activities for the DODGE DART
Program (PF).
 October 2012 – May 2014 Current SQE, duties and responsibilities extended to MK programs (JEEP
Compass | MK49 and JEEP Patriot | MK74)
 Work with suppliers in order to drive and support continuous improvement
 Investigate supplier-related quality issues
 Follow through with containment, root cause analysis, permanent corrective and preventive actions
 Communicate status and progress to management
 Execute Process and Control Plan Audits and follow up on findings
 Apply FIAT CHRYSLER World Class Manufacturing tools and methodologies
Lead Quality Engineer Corporate Quality
07/2010 – 08/2011 Spectrum Brands | RAYOVAC Division, Madison, WI
Embedded team member for Zinc Carbon chemistry, manufactured at the Latin American plants in
Guatemala, Colombia, and Brazil. Central point of contact for LATAM plants.
 Designed, launched, and executed aging study, leading to implementation of cell aging in two of the
three LATAM plants
 Evaluation of existing program for Customer Perceived Quality (CPQ)
 Redesigned and deployed improved and advanced CPQ program
 Definition and launch of 8-D problem solving methodology, including training, deployment, and
continuous coaching.
 Review, recalculation, and deployment of advanced SPC control limits
 Responsible lead for Design and Process FMEAs

2. Aerospace Quality Specialist
05/2010 – 07/2010 Hamilton Sundstrand, Rockford, IL,
Contract via KANEY Aerospace
 Member of a cross-functional team at Hamilton Sundstrand’s test laboratory with the goal to certify
electronic and electrical systems of the new Boeing 787 “Dreamliner” in accordance with FAA
regulations.
Project Leader / Consultant
10/2009 – 04/2010 HOPPE North America, Incorporated, Fort Atkinson, WI
Contract Position
Project Charter:
Analyze and document the entire process chain from receiving to invoicing and receipt of monetary
compensation for the product. Documentation to be based on the corporate Quality Management System.
Project management, such as leading the cross-functional team, coordinating, plan, monitor, and control
the progress of the project. Report to project initiator and project team on a regular basis.
Project completed
 To the fullest satisfaction of the Project Initiator (Head of Production & Member of the Board of
Directors)
 To the fullest satisfaction of the Project Customer (VP of Production of NOBILUS LLC in Corinne, UT)
 Within the specified time frame
 Within the estimated and approved budget
Quality Manager 12/2008 – 03/2009
Project Manager 07/2007 – 12/2008
07/2007 – 03/2009 HOPPE North America, Incorporated, Fort Atkinson, WI
Implementation of a Quality Management System, compatible with and based on the existing corporate
Quality Management System of the European plants of the HOPPE Group in order to prepare the company
for ISO 9001 certification.
Coordination of all activities and issues related to the overall quality of products provided and services
rendered.
Link between Design Engineering, Sales, Purchasing, Production, Assembly, Customers, and Suppliers.
Success Story:
 Initial and advanced documentation of processes and procedures at HOPPE North America, Inc. and a
sister company (NOBILUS LLC, Corinne, UT)
 Re-organization of the functional area of quality
 Lean Six Sigma approach by statistical evaluation and re-design of processes

3. Senior Quality Engineer
10/2004 – 04/2007 Bourns Automotive Division & SSI Technologies, Inc., Janesville, WI
In June 2006, the automotive related business units of SSI Technologies Incorporated were purchased by Bourns and since then
operated under the name BournsAutomotive Division.
Key Responsibilities:
Coordination and management of all activities and issues related to quality within the business unit
"Electric Power Steering".
Central contact for all customer communication regarding quality concerns, ISR submission, and
general quality related action items.
Link between Design Engineering, Sales, Purchasing, Production, Manufacturing, Customers, and
Suppliers.
Success Story:
 Excellent working relationship with key customers and suppliers
 APQP and PPAP Approval for second assembly line at SSI
 APQP and PPAP Approval for second assembly line at Sub-Contractor's site
 APQP and PPAP Approval for significant product and process changes
Quality Engineer
09/2003 – 09/2004 MARQUARDT Switches Incorporated, Cazenovia, NY
Responsible for all aspects related to the quality of multiple product lines from the cradle to the
grave. This includes the entire process chain, internal and external suppliers, and communication
with internal and external customers.
Link between Design Engineering, Sales, Purchasing, Production, Assembly, Customers, Suppliers,
and Parent Company.
Education
10/1993 – 08/1997
University For Applied Science / Technical University - Fachhochschule Furtwangen,
Villingen-Schwenningen, Germany
 Science of Materials and Surface Engineering
 Additional emphasis on Quality Management and Industrial Quality Assurance.

4. Other Experience
 Experienced Quality Professional and Project Manager
 Working knowledge of quality standards and regulations, such as ISO/TS 16949, DIN EN ISO 9000
series, VDA 6 Automotive Standard
 Quality Auditor
 Organizing and leading FMEA's with cross-functional teams of engineers
 Manufacturing experience in high volume, fast paced environment
 Lean Manufacturing / Six Sigma / 5S / Kaizen
 Advanced Product Quality Planning
 Production Part Approval Process
 Cycle Time Reduction / Process Improvement / Waste Reduction
 Team player
 Strong analytical skills
 Exceptional computer knowledge, especially with Microsoft Office Products, FMEA-, and Statistics-
software
 Bilingual: English and German (native speaker)
References
References are available on request.
Employment History - Europe
Quality Engineer
07/1998 – 09/2004 MARQUARDT Group
07/1998 – 12/2000 MARQUARDT GmbH, Rietheim-Weilheim, Germany
01/2001 – 08/2003 MARQUARDT Verwaltungs-GmbH, Schaffhausen, Switzerland
09/2003 – 09/2004 MARQUARDT Switches Incorporated, Cazenovia, NY, USA
Responsible for all aspects related to the quality of multiple product lines from the cradle to the
grave. This includes the entire process chain, internal and external suppliers, and communication
with internal and external customers.
Link between Design Engineering, Sales, Purchasing, Production, Assembly, Customers, Suppliers, and
Parent Company.
Team leader and member, working in projects related to Lean Manufacturing, Kaizen, and Continual
Improvement.
Lead auditor for the plant in Switzerland.
Perform Design and Process FMEA's as leader of integrated, cross-functional teams of engineers.
Quality Engineering such as APQP, PPAP, SPC, and statistical evaluation of processes and product.
Success Story:
 Reduced scrap and rework of a high volume product line significantly (ca. 30%)
 Implemented customer approved rework process
 Created and implemented the first Control Plan
 Trained colleagues how to create and utilize Control Plans
 Combined final assembly and final inspection for a new product in one step
 Member of teams, responsible for the transfer an re-location of assembly lines and equipment
 Quality Engineering for the needs of our subsidiaries abroad
 Excellent relationship with key customers and suppliers

5. Project Engineer
02/1997 – 06/1998 Transferzentrum Qualitaet und Umwelt, Gosheim, Germany
Transfer Center For Quality And Environment
Key Responsibilities:
Management and execution of customized projects related to Quality and Process Improvement.
Consulting and training of customers. Acquisition of new customers and projects.
Success Story:
 SOPUR, a company of the Sunrise Medical Group, Medical Devices and Equipment
Organized, prepared, and executed an on-site training about Quality Management Systems
 Moritz J. Weig GmbH & Co. KG, Paper and Cardboard Products
Overhauled, streamlined, and re-organized Quality Manual and related Tier II Quality Documents
 Alpirsbacher Klosterbräu, Brewery
Implementation of a Quality Management System, DIN EN ISO 9001
Process Analysis and Documentation, Preparation for external Third Party Certification Audit
 Hewlett-Packard Medical Device Division, Böblingen, Germany
Electronic monitoring devices and defibrillators for medical applications
Process Validation and Process Verification, 3 months full-time on site
Oberfeldwebel / Technical Sergeant E-6 / OR-6
10/1983 - 09/1995 Bundesluftwaffe - German Air Force
Key Responsibilities:
Crew Chief in a communication center, Detailed duties and responsibilities are classified.
Security Clearance: Cosmic Top Secret / Atomal
Success Story:
 Cross of Honor of The Armed Forces of The Federal Republic of Germany
 Representative and Person of Trust of the Non-Commissioned Officers
 Chairman Zollernalb Chapter of the Soldiers Association, 1991 & 1992