Information Technology Specialist and Consultant for Private/Hybrid Cloud and Virtualization.

1. Jason S. Segale
15322 Nottingham Lane, Huntington Beach, CA 92647
Jason@westerntechsolutions.com
http://www.linkedin.com/in/jasonsegale
(714) 983-8667
Summary:
Over 14years’ experience in Information Technologies Industry.
Main areas of experience in Systems Engineering/Administration, Hybrid Cloud Technologies,
VDI & Application Virtualization, IT Security and Network Quality Assurance.
Systems Administration and Security in MS Server 2K,2K3,2K8,2K8R2/ Novell/UNIX/ Linux
SUSE/SQL 2K,2K5,2K8,2K12/Exchange 2K3,2K7,2010/ Macintosh/Cisco environments.
Strong Hands-On and Academic background in Information Technologies.
Ability to absorb complex technical knowledge quickly.
Outstanding problem solving and decision making skills.
Excellent interpersonal, communication and office skills.
Education:
AA Degree in Communications – San Joaquin Delta College, Stockton, CA
Network Administration / Systems Engineer Technical Degree – CEI, Lake Forest, CA
Self-Study for MCSE 2003, CCNA, CCDA, UNIXSOLARIS, SQL; Exchange Servers
“Boot Camp” study groups for MCSE 2003, MS Exchange and SQL -San Francisco, CA
Quickstart Learning Program for Virtualization – Irvine, CA 2012
Self-Study for Private/Hybrid Cloud Technologies and Virtualization Service Delivery Platforms
Training/Certification:
Diploma in Network Administration / Systems Engineering
Diploma in Communications
Microsoft Certified Systems Engineer
Microsoft Certified Professional
Certified Novell Administrator
A+ Certified Technician
N+ Certified Technician
Hubble Certified (Intra-building wiring & connectivity)
Microsoft Office User Specialist (MOUS)
Completed/Passed over 140 technical and sales training modules in Microsoft University
Current enrollment in multiple vendor programs including Microsoft, Cisco, Citrix& Salesforce
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2. TECHNICAL SKILLS:
Hardware:
 Cisco; 1800,1900,2600,2800, 2900, 2950,3200,3700,7200 Series Routers& Switches, Cisco
Catalyst 4000,6000, 6500 Switches, Cisco PIX Firewall, Cisco ASA Security
 Dell Power Edge 1850, 1855, 2450, 2550, 2850 2950, 4400, 6650, 6850 DUAL/QUAD Processor
Servers / Dell PowerVault RAID Arrays
 Intel,AMD, Multi Core Server platforms, VM Ware core specific
 Barracuda Spam Firewall, SonicWall Firewalls
 SUN Ultra Series Servers / SUN SPARQ Servers
 HP Servers/Workstations, HP NetServer, RAID 0-5 Arrays
 10/100/1000 Gigabit LAN Switches/Hubs/Repeaters, iSCSI SAN
 Brocade Silkworm 2000, 3000, 4000 series Fiber Switches
 Promise V-Track iSCSI SAN Arrays
 Linux/Unix/Macintosh Bindery Servers
 AMD /Intel /Macintosh /Lucent /US Robotics /Compaq /HP /Dell /Toshiba /Gateway /Apex /Antec
/Lenovo /LaCie /Linksys
 Print Servers / Laptops / Smart phones / Tablet Devices (PDA/Skytel)
 Printers / Scanners / Fax Devices / Copiers / more
Operating and Management Systems:
 Windows NT 4.0, 95, 98, ME, XP Pro, XP Media Center, Vista All, Windows 7 All
 Windows Server 2000, 2003, 2003R2, 2003WE, 2008,2008 R2,
 Windows MOM, SCOM, SCVMM, WSUS, HYPER-V,FOREFRONT
 UNIX; HP-UX, AIX, AS/400, OS/400
 Solaris 6.5, 7.0, 2.7
 Macintosh OS 3-10.6, Novell:3x (bindery),4x (bindery/ NDS/ NDPS),5x (NDS / NDPS), 6x
 Linux (Red Hat 4.5, 6.0, 7.0, Corel, SUSE)
 Google Android 2.0 - 4.0
Protocols:
 802.11(a, b, g, n, w) /TCP/IP, DHCP, DNS, IPXSPX, AppleTalk, Bonjour
 NetBIOS /RIP /SMTP /Telnet /NetBEUI /PPP /PPTP /NWLink IPX/SPX /DLC /SNMP
 PSTN /SLIP /CHAP /FTP /FTPS /HTTPS /VOIP /SSH /SSH2 /IPSec /Spanning Tree
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3. Connectivity:
 UUNet /Ethernet STP/UTP/Fiber Optic/ATM 10Base2,10Base5, 10BaseT(X)
 Fast Ethernet (10BaseT/100BaseX), Gigabit/Optical/Copper (1000BaseX)
 Token-Ring (4,10,16), ISDN, Frame Relay
 X.25 /X400 /ATM /T1 /T3 / OC3/ DSL /Cable /Wireless (Wi-Fi)/(WI-MAX)
Administrative Tools:
 Terminal Services / Telnet / Ping / Trace / Route / Tracert / Hyper Terminal/
 Ipconfig / winipcfg/ Remote Desktop /Netmeeting/ MS Sharedview/ Dameware
 System Commander / Ghost Solution Console 2.5 / Network Monitor / Performance Monitor/
VMware View/ SCOM/ SCVMM /Hyper-V Manager / Xen consoles
WebOther Servers:
 MS Internet Information Server 4.0, 5.0, 6.0, 7.0
 MS Proxy Server 2.0
 MS SharePoint Portal Servers
 MS Internet and Acceleration Servers
 Meridian Voice Mail System (Nortel PBX), Cisco Unified Messaging(VOIP,SIP)
 Microsoft Hyper-V Server, Virtual Server 2005
 Citrix Metaframe, XenApp, XenServer, other)
 VMware /Multi-Core Virtualization Systems
DatabaseMail Servers:
 Microsoft SQL 6.5, 7.0, 2000, 2003, 2005, 2008(R2), SQL 2012
 FileMaker Software v. 6, 9, 10(a)
 Oracle, MS Exchange 5.0/ 5.5/ 2000/2003/2010
 BlackBerry Enterprise Server v.1.6-2.1
 ERP Database Systems and Integration / ORM /EAP
Tape & Cloud Storage:
 DLT/SDLT/LTO/WORM Series
 Seagate / Quantum / HP(Compaq) StorageWorks ELS, EMC Clarion
 Symantec / Veritas Backup Exec 8.0,8.5,9.0, 10,10.5, 11d
 Retrospect, Iron Mountain, CA Technologies ARCserve, D2D
 HP Data Protector for Multi-OS
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4. Software / Security / Other:
Microsoft .NET Enterprise Server / Back Office Enterprise / MS Internet Security and Acceleration
Server Enterprise, MS Server 2008.2008R2, SQL Server Enterprise and Developer Editions,
Microsoft Operations Manager 2003/2005,WSUS,Trend Micro Viral Software / McAffee Virus Scan
(all) / Norton Anti-Virus (all) / Symantec (all), Kaspersky Anti Virus, FileMaker 6,9,10, HP Data
Protector, Symantec Ghost Console 2.5, Lotus Notes, Linux (Red Hat 4.5, 5.0, 6.0, Corel),Palm Pilot,
Pocket-PC, Act 5-6.0, Outlook Express, Blackberry Wireless (handheld e-mail), MS Office
97/2000/XP/2003/2007/2010,MS Access, MSVisio, MS Project,Meridian Voice Mail System (Nortel
PBX),Veritas Backup Exec v. 8.0,8.5,9.0,10,10.5,11d, Retrospect Mac/Win, HP Openview,VM Ware,
Dell Support Center, Adobe CS,CS2,CS3, CS4, Adobe Premier,Adobe GO Live 4.0/5.0/6.0,Logon
scripts, ERP System Integrations,ORM, EAP, Documentation, Others
EXPERIENCE:
03/2011 – Present Western Tech Solutions |- | Western Tech Hosting HB, CA
http://www.westerntechsolutions.com (self-made website; work in progress,)
http://www.westerntechhosting.com (Reseller Site primarily for Domain Name Provisioning and SSL Certificates)
Owner and Founder of a startup organization named Western Tech Solutions for a new role as a regional Managed
Service Provider of Hybrid/Private Cloud, Software as a Service(SaaS) and Virtualization Technologies for the
Small to Medium business markets. I have designed andsingle handedly built WTS to potentially address some of
the needs, goals, realities and demands of businessorganizations in today’s fast paced world to enable those
organizations to leverage currently available technology for a measureable amount of agility, scalability and
flexibility relative to IT Infrastructures, Data Integrity, Security, compliance concerns, regulatory requirements. This
is still while attempting to relieve budgetary constraints incurred by typical operational expensesin terms of
personnel, hardware, software, licensing, sustainability, maintenance, patch management, scale and energy
footprint by utilizing Hosted Virtualization Services and a mix of Hybrid Cloud Technologies available for
consumption in the form of IT as a Service Utility under the umbrella of Managed Service Provider role. Here are
some examples of what I am able to bring to those I work with and/or consult for…
WTS Managed Services Portfolio & Offerings:
Our portfolio of IT Services is designed to offer simple flexible Business solutions to solve complexbusiness
goals and deliver solid, real worldvalue through ourunique network ofbusiness partnerships andaffiliations.
WTS provides our clientssimplified solutions to maintaintheir IT Infrastructures andrelated IT Business
Software & Support needs while lowering costs and consumption of resources and meeting security,
compliance and regulatory constraints Thisincludes:
Hybrid, Private Cloud On-Premise & Remotely Managed Virtualized WAN/LAN Environments & Administration
On Premise or Remotely Managed Virtualized HPC, Server, Workstation, Thin Clients,Roaming Profiles
including use of some or all of pre-existing hardware and licenses
 Redeployed-Legacy based environments with a self-service web interface
Managed IT Services and Solutions, Consultation, Technical Support and Training
Public Cloud, Managed Private & Hybrid Cloud Services and Planning
Consultation, Integration and Implementation Services and Solutions
Infrastructure as a Service (IaaS), Desktop as a Service (DaaS), Platform as a Service
(PaaS) Workspace as a Service (WaaS) scalable environments
Software as a Service (SaaS) Infrastructures & Integration
Application Virtualization and Managed Content Delivery Systems
Off-Site Clustered Data Storage and Online Accessible Data Warehousing
Unified Messaging & Collaboration Services (Microsoft, Cisco, VOIP, SIP, Video Conferencing,
MSExchange Server, ADFS, SSO, OWA, Lync, SharePoint, Office 365)
Microsoft Volume Licensing, Microsoft Online Software & Cloud Services
Multiple Database Environments, Infrastructure, Integration, Administration & Security
Business Application and Development Software Sales & Training
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5. Business Infrastructure & Applications Troubleshooting and Support Services
Web & Domain Hosting, Domain Name Purchasing & ICANN Registration
IT Hardware & Software Technical Analysis, Support & Repair
24/7 Emergency Technical Support Services
Server Migrations, Upgrades and Custom Integrations of critical business applications
Off-Site Data Storage, WORM & Data Integrity Maintenance and Archival / Retrieval Services
Communications Platform Integration for Mobile Devices & PDA’s
Business Continuity, Disaster Recovery & Enterprise Resource Planning
Resource Management, Application Lifecycle, Performance Monitoring & Tuning
Onsite and Online Service Calls day or night as needed
I use and leverage industry experience, advanced products knowledge and VolumeLicensing from multiple
Vendors & Distributors and my partnerships with Microsoft, Cisco, CA Technologies, Ingram Micro, Insight,
Tech Data, Intel, AMD, Amazon, Autotask, Quest, Salesforce and more to enable the best solutions to meet
desired results. As a member of the InternationalAssociation of Microsoft Channel Partners (IAMCP) So-Cal
Chapter, the largest chapter in the USA, I have resources and connections within the cloud space and can enable
introductions and matchups tothese best ofbreedorganizationswithin the channel to ensure the best results
possible to meet or exceed specific goals even if that means WTS has zero involvement. WTS always puts the
client’s needs ahead of our own agenda.
I am also connectedinto Openstack and other open source based cloud platform initiativesas well and has
contacts oraffiliations with Kaseya, N-Able, Nimsoft, Scriptlogic, Continuum and others for management and
automation solutions for both internalcompanyInfrastructure and our managed/unmanaged clients. I can deliver
simple effectivesolutionswith attention to details in heterogeneousand proprietaryenvironments. WTS supports
both B2B and B2C in the Smallto Enterprise markets.
Database Services & Resources:
WTS can provide your company with custom or structured Microsoft SQL Server solutions tailored to your specific business
needs and we can integrate or upgrade with pre-existing SQL Server Environments &Licensing while lowering expenses in
terms of investment and overall total costof ownership.WTS can support Small to Enterprise organization levels and Stand
Alone singleInstance solutions as wellfor a wide range of SQL, MySQL database environments such as Data Center,Clustered
Server Farms, Remote Management and Administration, Scalable Architectures,High Availability, Online Data Services,
Microsoft Azure, Volume Licensing, Cloud Data Storage Archiving and more.
I can assist your business in the Design and Administration or Management of SQLin both Development and
Production Environments
I also have Integration and Security Experience in various DatabaseSoftware Alternatives (Non-Microsoft) as
well as hardware softwareconfiguration setups & builds related to Database Structures.
I am a Microsoft Certified Partner authorized and registered to support Individuals, Small toMedium and
EnterpriseBusiness Level Environments
On-Premise Service Calls day or night as needed
WTS stays current on updated products, licensing and best practices for multiple cloud strategies by active
enrollment inMultiple Vendor sponsored Programs and Partner Training as well as continuous hands on
experience in the field.
I have solid knowledge in Systems Integration, Operations& Security with varying skills ranging from basic
DesktopSupport to Advanced Systems Development & Architectures
WTS can provide solid answers and advanced consultation services basedon your business goals.
Getting the right solution can save thousands of dollars and more in infrastructure costs and projects.
Our team can reduce overhead and other related costs by leveraging our professional resources, strategies
and solutions to increase your business productivity
WTS stays current with evolving technologies and does thorough research during our consultations to provide
the right solutions in the most cost effective, productive way to you.
05/2008–6/2010 Key Curriculum Press, Inc. Emeryville, CA
Windows Systems Administrator
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6. Systems Administration on medium sized heterogeneous network with Windows & Macintosh servers
and workstations for publishing company in Emeryville, CA. Provided Level 1 & 2 Support as needed to
internal MIS Operations Team including Linux Systems Administrator, Web Developer, Operations
Specialist, QA Team, and company wide for daily operations including remote employees.Provided
advanced troubleshooting and integration techniques leveraging various hardware and software
technology for the Marketing, Editorial, Production, Business, Sales, Implementation and other internal
operations teams. Primary technician for all network, databases, software, services, platform integration,
development, backup, restoration and all documentation. Performed all new system builds and MIS
orientations for new employees (developed by me) and station readiness including User Account
management via Active Directory.
Project Lead with various software types including Extensis X1 migrated to Extensis Universal Type
Server Font Management solutions integrated with Adobe CS3/CS4 products and a migration to
Windows versions of Retrospect for backups and restoration. Project Lead for any core infrastructure
changes and integration issues. Responsible for all software/hardware related issues including
maintenance of software library. Maintained the Help Desk Ticket System and was typically primary
technician for unsolved issues small and large unrelated to KCP’s Public Accessible websites and
provided all notifications for outages planned or otherwise.
I was responsible for the planning, regular maintenance and Disaster Recovery of the companies
Exchange Server 2003 system and all mail within using VERITAS Backup Exec 11d on a scheduled
basis. Maintained multiple FileMaker Servers with proprietary databases tied to Cognos and prepared
weekly updates to forecast inventories for Operations Team members. Responsible for Symantec
Endpoint Managed Solution for virus protection and the WSUS server for localized Microsoft updates via
Global Group Policy Objects for Server and Workstation patch management. Maintained all Ghost
Console system images including Windows 7. Primary contact/technician for any Co-Location issues at
Emerytech which was our ISP as well via direct attached Fiber Stranded Cable (underground building to
building link)
Instrumental in the migration/ switchover to KCP’s parent company (Springer SBM) network in the
Netherlands and Germany for both AD Forest and Exchange Stores including the installation/setup of HP
1/8 LTO-2 Loader for use with HP Data Protector software used by Springer for Disaster Recovery.
Responsibilities:
 Maintenance and system upgrades to all KCP Server infrastructures.
 Create; modify user and e-mail accounts for authentication and access to domain resources.
 Network Security through various means including AD Security policies, Logon Scripts, Firewalls etc...
 Planning, scheduling and organization of MIS Department goals
 Training of new and old staff on Information Technology Systems, Specialized
 Primary Technician and advanced troubleshooting on all hardware and software issues
 On- Call Level 1 & 2 support for any Team member
 Maintenance of all network and non-network systems and components in KCP company
 Maintenance of all domainresources and availability
 Primary contact for vendor support and licensing management
Environment:
MSERVER 2000/2003/2008, SQL/MySQL, EXCHANGE 2003 ENTERPRISE, IIS, CISCO PIX , MACINTOSH ,VERITAS BACKUP EXEC 11d,
RETROSPECT MAC/WIN, WIN XP, VISTA, 7, DLT/SDLT/LTO, SECURITY, NETWORK, DESIGN, HARDWARE/ SOFTWARE UPGRADES,
UN-ATTENDS, ROLLOUTS, VIRUS SOLUTION, ADMINISTRATION, SPECIALIZED TROUBLESHOOTING, SERVER HARDENING, ACTIVE
DIRECTORY, FTP, DNS, DHCP, CITRIX, INTEGRATIONS, HELP DESK, SITE-SITE SYNC, MS OFFICE (ALL)
06/2002 –05/2008 Western Technical Solutions Huntington Beach, CA
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7. Sole Proprietor
Owned and operatedWestern Technical Solutions, a technical consulting company with a close
friend and schoolmate. This business had asmall but growing list of clients for whom I provided
services in LA, Orange County and surrounding areas. Maintained and supervised a small group
of dedicated professional personnel with varying talents ranging from website/graphic design, to
troubleshooting/ consulting and designing complex backend Cisco VOIP across the globe in
Sebu, Philippines.
I was typically the Primary Lead for all Networking, Systems Engineering, E-mail, Database,
Troubleshooting and other consulting or professional guidance and Secondary on most Website,
Graphic Design or other miscellaneous contract positions. Most, if not all, of my business
opportunities came directly from “word of mouth” of current or previous clientele which kept the
work flow fairly steady with constantly changing situations and problems to provide solutions for.
This caused the WTS team and I to continually be exposed to old, current, and new technologies,
and growth in our respected fields. WTS clientele ranged from Home/Small Office to International
Corporations with a focus on providing the best service for lower, more competitive rates. Worked
on all types of computing models and systems (i.e.: Windows, Macintosh, UNIX, Linux, SUN)
including Co-Located Clustered Server Farms(located at One Wilshire Blvd, Los Angeles CA.) for
a 250 seat Call Center located in Sebu, Philippines running a Stratus Auto Dialer over a VOIP
Network designed by WTS and implemented in conjunction with Tavina International Global E-
Services Development and Teleconnect LLC (Overseas Client). Co-Location work performed with
COMM-TREK Telecom (On-Site) with WTS covering most of the Systems Engineering and
design configuration. All backend hardware gear was Cisco, Dell Servers running Windows
Server 2000 Advanced with a Stratus Systems Auto Phone Dialer slaved to a SQL 2000
Enterprise Server Cluster for continuous phone list updating. WTS also consulted, advised and
maintained a substantial amount of small sized organizations with various hardware and software
configurations including ERP Systems integration and middle-ware installation (too many to list
here) and/or websites that kept current with evolving technologies and required careful planning
and an “offensive” approach to integration.
Responsibilities:
 Find and secure all WTS clients to provide employment for myself and my team.
 Maintenance and system upgrades to WTS Server infrastructure.
 Create; modify user and e-mail accounts for authentication and access to clients networks.
 Network Security through various means including Security policies, Active Directory, Cisco Firewalls etc...
 Planning, scheduling and organization of Administrative, IT, Programming and Graphic Design teams.
 Regular monthly updates; modifications of2 websites; managed by WTS.
 Training of new and old staff on Information Technology Systems, Specialized
 Troubleshooting, Hardware and Software advances.
 Maintenance of all network and non-network systems and components in WTS company.
 Maintenance of all client network operating infrastructures managed by WTS.
 Administration of any and all business conducted by WTS.
 Financial record keeping, investments, disbursements of monies generated by WTS and employees.
 Procurement of new contract employees as WTS/Client needs grow.
 24/7 Availability on-call as needed for emergencies, troubleshooting, repairs and other client needs.
Environment:
WINDOWS 2000/2003 SERVER (standard/web editions), WIN2K PRO/XP/98/95/NT/Me, SQL,EXCHANGE 2000
ENTERPRISE, VISUAL INTERDEV,VISUAL STUDIO, IIS, CISCO, CO-LOCATION / NET SERVER, NT SERVER 4.0,
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8. CALL CENTER (PBX), SOLARIS,UNIX, LINUX, MACINTOSH, VERITAS BACKUP EXEC(all) /
WIN95/98/2000/ME,NOVELL, VISIO, PROJECT, TAPE BACKUP / SECURITY, DESIGN,FLASH MX, ATM BANK
TRANSACTIONS, HARDWARE/ SOFTWARE UPGRADES, UN-ATTENDS, ROLLOUTS, VIRUS, SPECIALIZED
TROUBLESHOOTING, ADMINISTRATION, SERVER HARDENING, SITE-SITE SYNCHRONIZATION, WEB DESIGN,
MICROSOFT OFFICE (all), OFF-SITE STORAGE, FTP SERVERS
11/2005 – 01/2006 PACIFICARE (Pacific Health Care) Cypress, CA
IT Systems Security Analyst/Specialist
IT Security Analysis on a large scale (10,000+ users) multi-os environment for PacifiCare in
Cypress, CA in the Security Monitoring and Compliance Division. Job objectives - to revamp
security monitoring and auditing process for allOperating Systems,Applications, Users and
other resources currently in operation, and to prepare infrastructure to allow new
technologies to be introduced into the heterogeneous topology which included UNIX, Sun
Microsystems, PeopleSoft, Oracle, SQL, Microsoft Server 2003 and Microsoft Operations
Manager. Main lead on software evaluation and development for an in-house web based
application named VAR 1.3 (Vulnerability Assessment and Remediation) to maximize the
applications potential and allow for future modification of the core program using Eclipse 2.0,
Tomcat 5, Jakarta-Apache 5, and Tapestry 4.0 for object oriented mapping of Security
events across all applications, systems, and end-users in a Java-scripted Web browser
application with SQL and ODBC tie-in connectors. Team role in ERP systems integrations
and analysis. Team member in multiple alternate projects including Sun ID Management
rollout and Security Troubleshooting, Standardizations and Remediation.
Environment:
WINDOWS SERVER 2000/2003, SQL 2000/2003, SUN MICROSYSTEMS, UNIX, AIX, AS400, HP-UX, PEOPLESOFT,
CLARITY, ORACLE, SQL SERVER 2000/2003, EXCHANGE SERVER 2000/2003, VISUAL STUDIO.NET, IIS, CISCO,
CLUSTERING, VPN, FTP, VERITAS BACKUP EXEC/NET BACKUP, WIN 2000/XP, VISIO, MS PROJECT, SECURITY,
DESIGN, HARDWARE/ SOFTWARE UPGRADES, UN-ATTENDS, ROLLOUTS, VIRUS SOLUTION, ADMINISTRATION,
SPECIALIZED TROUBLESHOOTING, SERVER HARDENING, SPECIALIZED DESIGN, ERP, JAVA, APACHE, TOMCAT
5, TAPESTRY 4.0, SITE-SITE SYNCHRONIZATION
09/2004-06/2005 Prepaid Concepts, Inc. Tustin, CA
IT Systems Specialist/Analyst/Consultant
IT systems consulting, integration and customization on small to medium corporate headquarters
located in Tustin, CA for company requirements due to corporate takeover of Euronet Worldwide. Job
objectives were to add additional domains and domain controllers to existing topology, and re-
structure enterprise as a whole on Windows mixed-mode environment upgraded completely to
Windows Server 2003 with Active Directory integration. Protocol mapping and some custom script
writing was necessary to integrate with EAI architecture (Windows to UNIX platform using SSH2 over
SFTP2).Seriousdesign work with heavy emphasis on Network Securitywhich was a requirement of
Nextel and Boost-Mobile and Prepaid Concepts,Inc. Network redesign necessary to facilitate
changes in SQL Database structure and topology integration with Kansas (Euronet) included
administration, and modification of all environments as a whole. SQL Database Administration and
migration from SQL 2000 to SQL 2003 using Access 97 and 2003 as front end with VPN tie-ins over
ODBC connections. Full Database security analysis, consultation and redesign as necessary to
implement new company policies and integration to newly constructed Datacenter located in Kansas.
Web site maintenance and security controls for clustered Server 2003 Web Edition environment.Full
documentation set created from scratch for compliance of new corporate structure.
Environment:
WINDOWS NT 4.0/2000/2003 SERVER, SQL 2000/2003, UNIX, I-MAIL ENTERPRISE, VISUAL STUDIO.NET, IIS,
CISCO, CLUSTERING, VPN, VERITAS BACKUP EXEC, WIN 2000/ME/XP, VISIO, MS PROJECT, DLT TAPE BACKUP,
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9. SECURITY, DESIGN, HARDWARE/ SOFTWAREUPGRADES, UN-ATTENDS, ROLLOUTS, VIRUS SOLUTION, FTP,
ADMINISTRATION, SPECIALIZED TROUBLESHOOTING, SERVER HARDENING, SITE-SITE SYNCHRONIZATION,
MICROSOFT OFFICE (ALL)
06/2004 – 09/2004 Bakemark-West Pico Rivera, CA
IT Systems Analyst/Administrator
Systems and Security Administration for Bakemark-West a subsidiary of CSM North America in
Corporate Headquarters manufacturing facility in Pico Rivera, CA. Servers of mixed design running
NT 4.0, Windows 2000 Server, SQL Server7.0 on a medium to large scale network spanning 12
cities across the Midwest. Provide system; database administration, maintenance, monitoring and
Level 1 & 2 point of contact support on Windows Domain and third-party proprietary software mixed
environment. Provide documentation and design of infrastructure and modification of ATT VPN
solution to provide sales team access to deliver sales orders from the field via dial-up using SPS
software. Also provide technical design for Anti-Virus solution and modification of Bakemark-West
security zones for prevention and eradication of viral infestation. Support of over 600 users including
185+ laptop users (sales), Corporate Executives, R&D, Engineering, Manufacturing, Purchasing, AR
and AP, Shipping/Receiving and 12 U.S. remote satellite locations from across the Mid-West.
Supervised all creation, demolition, reconstruction and day-to-day operations of all network or IT
related issues. Responsible for WAN/LAN, network security, system upgrades and major changes to
infrastructure as needed to keep company operations smooth under constant change. Maintained
Cisco routers and firewall in conjunction with ATT support services to achieve maximum results at
minimal costs. Provide any and all other technical support as needed on daily basis to keep BMW
operations steady and progressive. This was a fill-in temporary contract position through Ajilion
Consulting in El Segundo, CA.
Responsibilities:
 IT Liaison between BMW and CSM
 Maintenance and system upgrades to all 99% up Windows 2000 Servers in infrastructure.
 Create; modify user and e-mail accounts for authentication and access to network.
 Network Security through Security policies, Active Directory, Cisco PIX Firewall.
 Planning, scheduling and organization of Administrative, IT and Executive team.
 Training of new staff members and existing users on Information Technology Systems.
 Maintenance of all network and non-network systems and components in company.
 24/7 Availability on-call as needed for emergencies, troubleshooting and repairs.
Environment:
WINDOWS NT 4.0/2000 ADVANCED SERVER, SQL 7.0, I-MAIL ENTERPRISE, VISUAL STUDIO, IIS, CISCO, NT
SERVER 4.0, VERITAS BACKUP EXEC 7.6, WIN95/98/2000/ME/XP, VISIO, MS PROJECT, DLT/4mm TAPE BACKUP,
SECURITY, DESIGN, HARDWARE/ SOFTWARE UPGRADES, UN-ATTENDS, ROLLOUTS, VIRUS SOLUTION,
ADMINISTRATION, SPECIALIZED TROUBLESHOOTING, SERVER HARDENING, SITE-SITESYNCHRONIZATION,
MICROSOFT OFFICE (ALL)
03/2001 – 12/2001 C2TIS.com, Inc. So. San Francisco, CA
Sr. Systems Administrator
Systems Administration on medium scale Windows 2000 Advanced Server network running SQL
2000, Exchange 2000, IIS 5.0 maintained offsite at Exodus Data Centers in Santa Clara, CA. Primary
location in South San Francisco (main office) with secondary locations in Santa Clara and Stockton,
CA. Provide system; database administration, maintenance, monitoring and Level 2 & 3 point of
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10. contact support on Windows 2000 Advanced Server LiveStaging Clustered environment. Main job
function is preservation and 99% uptime of Stockton, CA. Kaiser Permanente www.kpstockton.org
Customer Centric Technology Integrated Services www.c2tis.com websites and 100 node Spanish-
EnglishCallCenter located at Stockton Kaiser Permanente. Various other job duties including
planning, scheduling and integration of Administrative & IT Staff, Programming, Graphic design
teams on projects currently on design board or for future commitments. Supervised small IT team
including Network Engineer and Desktop Support Technician in creation, demolition, reconstruction
and day-to-day operations of all network or IT related issues. Responsible for ERP type designs and
implementations for all clients of C2TIS.Responsible for network security, system upgrades and
major changes to web infrastructure as needed to keep company operations smooth under constant
change.
Maintained Cisco PIX firewall for increased security restrictions to and from servers and IIS websites
with the use of scripts and “watchdog” reports setup within organization and Exodus. Also maintained
all Cisco Switch solutions. Created all documentation of LAN/WAN configurations for entire C2
network in complex yet easy to understand, updateable format. Workweek split between two or more
locations (3 days SSF- 2 days Stockton/other).
Responsibilities:
 Liaison between C2TIS.com and Kaiser Permanente Administrators / IT Staff
 Maintenance and system upgrades to all 99% up Windows 2000 Servers in infrastructure
 Create; modify user and e-mail accounts for authentication and access to network
 Network Security through Security policies, Active Directory, Cisco PIX Firewall
 Planning, scheduling and organization of Administrative, IT, Programming and Graphic Design teams
 Regular updates; modifications of 4 websites; web stores managed by C2TIS
 Training of new and old staff members on Information Technology Systems
 Maintenance of all network and non-network systems and components in company
 Maintenance of all client network operating infrastructures managed by C2TIS
 24/7 Availability on-call as needed for emergencies, troubleshooting and repairs.
Environment:
WINDOWS 2000 ADVANCED SERVER/2000 SERVER; PROFESSIONAL, ERP SYSTEMS, MS SQL 2000,
EXCHANGE 2000 ENTERPRISE, CISCO PIX 515, BLACKBERRY ENTERPRISE SERVER,
VISUALINTERDEV 6.0, VISUAL STUDIO 6.0, IIS, VERITAS BACKUP EXEC 8.5
01/2001 – 04/2001 MobShop.com, Inc. San Francisco, CA
Systems Administrator
Systems Administration on medium sized (300+ node), growing network at their corporate
headquarters in San Francisco in conjunction with offices in Toronto, Canada (Corp Development)
and Boston, MA (QA Engineering). Provide systems administration and Level 1& 2 point of contact
support on NT Unix Exchange 5.5 VPN environment. Network is of semi-complex
hardwaresoftware configuration. Work performed with Cisco 2600 Routers and Catalyst 4000
provides VPN support through 2 UUnet lines with DSL backup. Also administrated and provided
security on Exchange Server 5.5 and Nortel Digital, Meridian Mail PBX phone systems. Provided
database administration on Oracle system for financial department. All systems are backed up
through Veritas Backup 8.0 tape system rotated daily. Performed Firewall Administration on Gauntlet
through Linux Red Hat 6.0 (limited). Provide Desktop Assistance to varying levels on software and
other computer/phone related issues. This was a salary position with 401KStock optionsFull
benefits. Also, this company was a .com failure victim at that time.
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11. Responsibilities:
 Create; modify user and e-mail accounts for authentication on Domain.
 Administration on NT 4.0 & Solaris 7.0 Operating Systems.
 Maintain VPN connectivity between Toronto and SF offices.
 Administration on Exchange Server 5.5 and BlackBerry wireless e-mail.
 Administration / Engineering of Nortel, Meridian Mail phone system (PBX).
 Primary contacttechnician for all systemnetwork issues in SF office.
Environment:
UNIX (SOLARIS 7.0), NT 4.0, ORACLE, EXCHANGE 5.5, MSACCESS, WINDOWS 98/2000, LINUX RED HAT 6.0,
BLACKBERRY ENTERPRISE SERVER, VERITAS BACKUP EXEC 8.0
09/2000 – 12/2000 Toshiba of America Irvine, CA
NT/Novell/UNIX Network Engineer-Quality Assurance Tester
Setup network environment including all Hardware: ServerClients, Operating System, Network
Infrastructure, Cisco products, Software at Alpha and Beta stages of development for stress testing
on software currently in production. Provide detailed analysis of network functionality and
compatibility with software drivers and program functionality currently on the design board across
multiple NOS systems including HP-UX, Solaris, AIX, AS/400, Windows 95, 98, NT 4.0, 2000, Me,
Novell 3x (Bindery), 4x (Bindery/NDS), 5x (NDS), 6x (beta), mixed mode (3x+4x)(3x+5x) and
Macintosh 9.0.Testing done in lab environment in conjunction with Engineering and Programming
team. I also lead fax driver section of testing procedures separate from network analysis.
Responsibilities:
 Create; modify user accounts for testing purposes in NT, 2000, Novell, UNIX network environments.
 Setup Print Servers, Print Queues for testing purposes in UNIX, NT, 2000, Novell mixed NOS
environments.
 Create, modify testing procedure guidelines for Network testing plan and Fax Driver testing plan.
 Provide detailed analysis of software functionality and compatibility for printer driver software currently in
build cycle.
Environment:
UNIX, NOVELL, NT 4.0, 95, 98, 2000, Me, SQL SERVER, MS ACCESS, MS EXCHANGE 5.0, 5.5, CISCO
07/2000 – 09/2000 RiaEnvia, Inc. Cerritos, CA
NT/Novell Administrator/Desktop Support/Analyst
Provide Mid-Level Network Engineering, Administration and troubleshooting on Windows NT 4.0 and
Novell 3.x environment running Client32 through DOS. Also provided full desktop support on 300+
nodes (building systems, software installation, upgrades, rollouts, repair and troubleshooting).
Computers are mixed variety from 486 to Pentium 3 700 MHz systems. This was a short-term
contract position through Out Source One staffing agency in Santa Ana, CA.
Responsibilities:
 Troubleshoot Network Interconnectivity problems and provide detailed plan of action for repair
and maintenance.
 Troubleshoot and repair all computer systems on local area network to be re-introduced into
network environment.
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12.  Upgrade all PC network interface cards from 4 Mbps Token-Ring network to 100% 10BaseT
Ethernet (100 Mbps).
 Create; modify user accounts as needed for company use.
 Install Firewall Virus Protection Software across LAN/WAN for network security.
Environment:
NOVELL 3.12, NT 4.0 SERVER WORKSTATION, WINDOWS 2000, DOS
03/2000 – 07/2000 Havas Interactive, Inc. Torrance / Glendale, CA
Quality Assurance/Software Testing
Provide Networking Quality Assurance and detailed analysis of software applications currently on
the design board. Testing duties include Alpha/Beta Software build version testing functionality and
graphics on various Software titles including Jumpstart and Headstart line of children’s interactive
puzzles and games for K-8 grade levels. Work performed on multiple operating systems including
Macintosh OS 7 through 10,Windows 95 (A/B/C), Windows 98(A/SE), Me, 2000 (Professional).
Worked in conjunction with software development teams on development issues related to getting
software to Gold master status. Worked in a lab environment on medium scale network (100-300
nodes). Primary focus was on Internet based “modules” for online tracking of Users account and
data.This was a 90-day contract position through Peopleware, Inc. in El Segundo.
Responsibilities:
 Provide detailed analysis of software currently in development.
 Work in conjunction with Programming team to speed up development of multiple software projects in
progress.
 Provide, create documentation of QA testing procedure guidelines.
 Work in lab environment with multiple daily projects on a rotating basis.
 Report to team leader when new bugs found at time of new build delivery.
Environment:
NT WORKSTATION SERVER 4.0, WIN 95, 98, 2000,MACINTOSH OS 3-9
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