1. Jaime Gutierrez
741 San Felipe Trail
Haslet, TX 76052
Cell: (817) 584-4963
Email: Jaime.Gutierrez07@yahoo.com
QUALIFICATIONS:
 DOD Government Clearance
 Work well without supervision
 Ability to work well in a team environment
 Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.
 Willing to work in different areas of Company
 Bilingual English/Spanish with the ability to translate
 Ability to prioritize and remain focused on the essence of an issue
 Excellent with customer services support
 Skilled at learning new concepts quickly while working well under pressure
 Dell /HP Hardware Troubleshooting – Laptops / Desktops
 Support / Troubleshooting Windows 7 / Windows XP Operating System
 Microsoft Office Suites 2007 / 2010
 HP Hardware Certified
 10+ IT Experience
EXPERIENCE:
10/11-01/14 VoltDelta Resources /Lockheed Martin Sub-Contractor Fort Worth,TX
Lockheed Martin AeronauticsLocal Support Tier II
 Used Active Directory to look up computer accounts to make sure they were still active on network domain
 Provide desktop support for 30,000 + users by phone or in person as needed to minimize downtime
 Identify, isolate and repair computer equipment showing wear and tear as well as during preventative
maintenance routines
 Work out of BMC Remedy Queue for incident tickets assigned to tech for daily work
 Support Special Program for Lockheed Martin for JSF software development group,installing common
workstations with Suse Linux and configuring desktops with Microsoft XP OS and static Ips
 Use windows remote assistance to provide on phone technical assistance to userwhen needed
 Work Dell /HP Hardware incident tickets for Laptops / Desktops having BSOD errors, failed cpu fans, bad
memory and systems board replacements when needed
 Would image company assets with Windows 7 or Windows XP Operating System depending on the need
bases of the asset
 Microsoft Outlook 2007 /2010 troubleshooting when user would need assistance mapping a .pst file,
recover a .pst file, Outlook would not opening properly due to bad OST file.
 Provided Data Migration for user’s when assets would be refreshed with new computer, hard drive would
crash and data need to be recovered and migrated to new hard drive.
 Imaging /Re-Imaging of assets when hard drive would be upgraded, hard drive needed to be replaced due
to bad sectors or corrupted drive
 Provided software install when requested by user through BMC Remedy ticketing system or user’s
computer was reimaged, due to some type of failure
 Did network patching when new network drops were installed at new locations or clients drop was
deactivated,would go in to network closets patch computer in to network switch to give client network
connectivity
 Network Printer Troubleshooting when client would not be able to print to network printer due to no

2. connectivity or due to some type of maintenance needing to be done (change fuser, maintained kit, etc.).
04/06-10/11 DCT Systems Group /Lockheed Martin Sub-Contractor Fort Worth, TX
Computer refresh Technician,Local desktop support
 Used Active Directory to look up computer accounts to make sure they were still active on network domain
 Provide desktop support for 30,000 + users by phone or in person as needed to minimize downtime
 Identify, isolate and repair computer equipment showing wear and tear as well as during preventative
maintenance routines
 Work out of BMC Remedy Queue for incident tickets assigned to tech for daily work
 Support Special Program for Lockheed Martin for JSF software development group,installing common
workstations with Suse Linux and configuring desktops with Microsoft XP OS and static Ips
 Use windows remote assistance to provide on phone technical assistance to userwhen needed
 Work Dell /HP Hardware incident tickets for Laptops / Desktops having BSOD errors, failed cpu fans, bad
memory and systems board replacements when needed
 Would image company assets with Windows 7 or Windows XP Operating System depending on the need
bases of the asset
 Microsoft Outlook 2007 /2010 troubleshooting when user would need assistance mapping a .pst file,
recover a .pst file, Outlook would not opening properly due to bad OST file.
 Provided Data Migration for user’s when assets would be refreshed with new computer, hard drive would
crash and data need to be recovered and migrated to new hard drive.
 Imaging /Re-Imaging of assets when hard drive would be upgraded, hard drive needed to be replaced due
to bad sectors or corrupted drive
 Provided software install when requested by user through BMC Remedy ticketing systemor user’s
computer was reimaged, due to some type of failure
 Did network patching when new network drops were installed at new locations or clients drop was
deactivated,would go in to network closets patch computer in to network switch to give client network
connectivity
 Network Printer Troubleshooting when client would not be able to print to network printer due to no
connectivity or due to some type of maintenance needing to be done (change fuser, maintained kit, etc.).
10/05-04/06 Tek Systems North Richland Hills, TX
Computer Technician
 Contracted out to DCT Systems Group /Lockheed Martin Sub-Contractor to Perform computer
technician duties stated above
04/05- 10/05 Unemployed Fort Worth,TX
09/00-05/05 IBM Corp South Lake, TX
Supplemental ComputerTechnician
 Travel to Various Accounts as a field technician to Allstate Insurance, Washington Mutual,etc. to
perform new account computer install
 Worked on BNSF and Nokia accounts doing company asset refreshes,data migrations, software install
 Hardware Install, Software install
 Moves,PC Install, Add on
 Equipment Shipping and Relocation
 Desktop Support
EDUCATION:
December 2000 Reach High School High School Diploma River Oaks, TX