1. Email: mohan_pol@yahoo.com Mobile: 9845327845
Mohan Pol
Email: mohan_pol@yahoo.com Mobile: 9845327845
Objective
To obtain challenging and customer focused career as a storage administrator
Summary:
• More than 15 years of IT experience in administrator, consulting roles
• Technical skills - Hitachi USPV, HP P9500 Brocade Switch, 3PAR
• Having experience on projects namely in the industrial, banking, retail, consumer, finance environment
• Banking and Industrial having more thank 5+ years managing L2/L3 teams on 24/7 modules work environment
• Following the ITIL work model in the project
• Currently managing the Team
Technical Skills
• Administration and management of Hitachi Storage UPSV, HP P9500 , HP-3PAR T400/7400
• Brocade Switch management
• NetApp Storage Ontap Administration
• Clariion Storage Administration and management
• Red Hat Linux 8.0/9.0/Enterprise3
• Solaris Administration
• SCO Unix
• UnixWare 2.01/7.1.x
Experience Summary
Organization Role From To Period
HP ITO Svc Delivery Conslt III 16-Nov-11 Till Date 3 years 5 months
EMC Storage Specialist 29-Sep-10 28-Oct-11 1 year 1 month
Oracle System Administrator 5-Jul-07 27-Sep-10 3 years 2 months
CTS IT-Operations Executive 17-Oct-05 22-Jun-07 1 year 8 months
Wipro InfoTech Customer Support 1-Jul-03 14-Oct-05 2 years 3 months
Certification
• RHCT Red Hat Certified Technician
• NetApp Certified Data Management Administrator (NCDA)
• Information Storage Associate (EMCISA) Certified
• Clariion Implementation Engineer (EMCIE) Certified
• ITIL –v3 Foundation
Mohan Pol 1

2. Email: mohan_pol@yahoo.com Mobile: 9845327845
• Brocade Certified Fabric Administrator (BCFA)
Awards and Recognitions
• Best Service engineer award for the year of 1999-2000 by the Wipro Ltd Bangalore.
• Best Service engineer award for the first quarter of the year 2002 by the Wipro Ltd Bangalore.
• Best Engineer award from the HP Global Soft Bangalore
Education
Diploma in Computer Science Engineering, Karnataka Technical Board, Year 1989
Professional Training
• Micro Induction Training at Micro Academy Bangalore conducted by Wipro Bangalore.
• Customer co-ordination by Wipro InfoTech Bangalore.
• Clariion training by EMC
• AIX training by Oracle
• 3PAR training by HP
• Soft skill development by HP
Personal Details
Date of Birth: 7th
June 70
Passport No.: H3167610
Valid Till: 30th
March, 2019
PAN Card Number: AMLPP5938P
Marital Status: Married
Languages known: English, Hindi, Kannada and Marathi
Reference
Will be provided on request
Professional Experience
Hewlett−Packard Global Soft Private Limited: 16th
Nov,11 to till date
======================
Role: ITO Svc Delivery Consultant III
Responsibilities:
 Providing the support for P1 issues
 Attending the escalated and severity tasks
 Providing the consultation to the L2 team members
 Conducting the KT sessions to the team members
 Involving in transition and providing the training to the team members
 Project related meetings conducting and working towards to bring the environment in stable
 Working on host level migration and coordinating with Platform teams
 Preparing the standard documents to help team members as per the project standards
 ITIL process following if any major activity on the storage prospective
 Technical issues handling and working towards to resolve
 Working on day today activities like lun allocation/un-allocation, new host implementation, sharing
 Performing the zoning for the hosts, storage ports
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3. Email: mohan_pol@yahoo.com Mobile: 9845327845
 Working on multipath , lun related and any other SAN related issues reported by the platform team
 Coordinating with vendor for any issues on brocade switch and arrays
Technology: Brocade Switch, Hitachi USPV, HP- P9500, 3PAR, NetApp Filer
EMC Data Storage Systems: 29th
Sept,10 to 28th
Oct, 11
======================
Role: Storage SME
Responsibilities:
Performing the DR test
Performing the snap mirror
Attending the meetings and explaining the impact to the customers
Working towards getting the down time
Doing follow ups towards getting the ECMS approvals
Preparing the run book for the approved change
Technology: NetApp Storage
ORACLE INDIA PVT LTD.,
=====================
Role : Senior Administrator (Linux and Storage) July, 2007 to 27th
Sep 2010
Responsibilities:
 Remotely working on the customer requests on storage
 Creating the volumes, qtree’s
 Performing the snap mirrors
 Taking the snapshots for the volumes
 Raising the vendor case for the failed disk in Netapp
 Mounting the qtrees on hosts
 Exporting the volumes, qtrees and allocating the quotas to the qtrees as per the customer request
 Qtree migration from source filer to target filer and mounting the qtrees at the target host
 Expired snaps deletion from the filer
 Renaming the volumes, qtree’s and mounting on hosts
 Deleting the qtree’s and destroying the volumes
 Adding and decreasing the space from the volume with respective qtree
 Monitoring the filer uptime
 Disk failure, disk full issues on hosts
 Outage handling at the hosts end
 Working on snap shot full alerts
 Handling the operating system related issues
 Monitoring the requests queue during the shift timing
 Doing the follow up with the onsite engineers for any unsolved issues
 Working on backup requests like data backing to the tapes
 Restoring the backup using the tape
 Working on various backup related tickets raised by the customers
Technology: Netapp Storage, Red Hat Linux
COGNIZANT TECHNOLOGY SOLUTIONS
=============================
Role: IT-Operations Executive Oct, 2005 to June, 2007
Customer: Deutsche Bank
Responsibilities:
 Remotely providing the solution for Apache 2.0 and Samba
 Attending the tickets and updating.
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4. Email: mohan_pol@yahoo.com Mobile: 9845327845
 Web site creation
 Certificate enabling for the websites
 Monitoring the tivoli alerts
 Disk usage
 Samba access and problem
 Deployment on production
Technology: Linux, Apache and Samba
WIPRO INFOTECH LTD.,
=====================
Role: System Administrator Dec. 2004 – Oct. 2005
Customer: National Semiconductor India
Responsibilities:
 Installation of servers and connecting into the network.
 Attending the user level calls on Linux, Windows 2000 and Solaris.
 Bugzilla configured on Red Hat Linux 9.0
 Coordination with the vendors for any Hardware failures.
 Configuring the mail accounts to the user on Windows.
 Attending the breakdown calls
 Installation of CAD tools
 Monitoring the file systems
 Handle issues with lotus notes client side
Hardware: Sun Blade 150, Wipro Netpower Server
Operating System: Red Hat Linux Enterprise 3, Red Hat Linux 9.0 & 8.0, Solaris 5.8
Role: Customer Support Engineer Aug. 2004 – Nov. 2004
Customer: Infosys, Corporation Bank, Karnataka Bank, Reliance Infocomm, BSNL, Mangalore
Responsibilities:
 Observing the system performance and disk space and error logs. Working to solve the problem reported. A1000 storedge
errors and keeping the record of any failure occurred like battery and hard disk taking the necessary step to resolve the
problems.
 At corporation Bank Sun Fire 280 R system installed Solaris 5.9.
 At Reliance Sun Netra t 1120 system was running under the Raid 1, Hard disk error observed and replaced the hard disk,
partition copied.
 Sitting at Mangalore taking care of North Karnataka and South Karnataka Sun system breakdown calls and monitoring to
solve the problem.
 At Karnataka Bank A5200 storedge checking out for any errors and taking step to resolve.
Hardware: Sun Fire 280 R, Sun Fire 480 R, Sun Netra 1120, A1000 & A5200 Storedge
Operating System: Solaris 5.8, Solaris 5.9
Role: Customer Support Engineer (Server Installation and Networking) Jan. 2003 – July 2004
Customer: Life Insurance Corporation of India Hubli, Gadag and Haveri
Responsibilities:
 Server installed with Red Hat 8.0 operating system, file system created as per the customer need. RAID 5 implemented.
Network card & printer configuration done.
 Mfcobol installation, created the startup script in rc2.d directory for automatic startup the license manager, created
emergency boot disk and emergency recovery tape for any server crash. Restored the customer application and tested.
Created the user logins for front-end modules. Created backup user for daily backup.
 Attending the breakdown calls on Red Hat 9.0 & 8.0
Hardware: Wipro Netpower 7225WL, VXL - MYITONA Thin client
Operating System: Red Hat Linux 8.0, Red Hat Linux 9.0
Mohan Pol 4

5. Email: mohan_pol@yahoo.com Mobile: 9845327845
J P COMPUTER SERVICES PVT LTD.,
==============================
Role: Customer Support Engineer (Server Installation and Networking) July 2002 – Dec. 2002
Customer: Life Insurance Corporation of India DO Dharwad
Responsibilities:
 Server installed with Unixware 7.1.1 and configured the network. This server is used to provide the policy details through
the phone line.
 Connected to NT server, unixware system having the policy master. NT system will get the policy details from the
unixware server and voice will transfer to the enquirer.
Hardware: Wipro Netpower 3110
Operating System: Unixware 7.1.1
Role: Customer Support Engineer (Server Installation and Networking) Apr. 2002 – June 2002
Customer: New India Assurance Dharwad, Karwar, Davangere, and Hubli
Responsibilities:
 Server installed with SCO 5.0.4 with Mylex RAID.
 RAID level 5 configured with three numbers of Disks to avoid the hard disk failure. Global Array Manager (GAM) utility
installed on server for automatic popup any disk failure.
 Y2K patch installation, DAT driver configuration, printer configuration.
 Emergency root recovery disk & tape is created.
 PC‘s are connected through the 16 ports HUB. PC side installed Oracle for client under windows 98.
Hardware: Acer Altos 1100, Wipro Super Genius 7000B systems
Operating System: Sco Openserver Rel. 5.0.4
Role: Customer Support Engineer (Server Installation and Networking) Jan. 2002 – Mar. 2002
Customer: Life Insurance Corporation of India Hubli, Gadag, Sirsi, and Haveri
Responsibilities:
 Server installed with Unixware 7.1.1 operating system, file system created as per the customer need. Network card
configured, printer installed. Configured the PCI I/O8+ specialix cards and enabled the ports to connect the dump
terminals to the server. Term setting modified as per the customer application. PC’s are connected through the 16 port
HUB using the CAT 5 cable. To get the login on PC installed the NCSA software and packet driver for network interface
card.
 Sfcobol installation, created the startup script in rc2.d directory for automatic startup the license manager, created
emergency boot disk and emergency recovery tape for any server crash, restored the customer application and tested.
Created the user logins for front-end modules. Created backup user for daily backup.
 Downloaded the patches for unixware 7.1.1 from sco website for the various problems in unixware 7.1.1.viz network
slow, file system response, applied to the server observed the server found working and attending the breakdown calls.
Hardware: Wipro Netpower 3110, Netpower 5215 W
Operating System: Unixware 7.1.1
Role: Customer Support Engineer (Server Installation and Networking) July. 2001 – Dec. 2001
Customer: National Informatics Center Dharwad, Davangere & Chitradurga
Responsibilities:
 Server installed with Unixware 2.01 and networking done using Wipro makes LTS to connect the dumb terminals.
 LAN Terminal Server connectivity established through the ethernet cable, VM2700 terminal connected to the console
port of the LTS to configure the LTS parameters such as IP address of the server and LTS.
 Each port of the LTS assigned serial settings to get the login on terminals. Configured the LTS parallel port to connect the
printer through touch device utility in server.
 Two numbers of High range dot matrix printers are configured. Emergency recovery disk and emergency recovery tape
created.
Hardware: Acer Altos 700es, LTS, VM2700 dumb terminals.
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6. Email: mohan_pol@yahoo.com Mobile: 9845327845
Operating System: Unixware 2.01
Role: Customer Support Engineer (Server Installation and Networking) Jan. 2001 – Jun. 2001
Customer: Department of Telecommunication (DOT) HUBLI
Responsibilities:
 Site plan, Network Cabling, Installation of Server, terminal connectivity.
 Server installed SCO openserver 5.0.4 with 50-user license. Created the users, MFCOBOL installation. Backup storage
devices such as DAT driver and Cartridge tape drive configured. Cartridge tape drive for restoring the data from old
server.
 Having 50 users access to the server. In server configured I/O 8+ specialix cards and three numbers of LTS. I/O 8+ cards
are configured for remote access users purpose of online cash counter through lease line. For local users connectivity
done by the LTS.
 Volume of the data is too high upgraded the server by the installing the two more UWSCSI HDD. Installed the HDD’s
and created the file systems. Y2K patch installation.
 Three numbers of Line printers are connected to the server and configured. Two through the server by the connecting
serial and parallel interface one from the LTS parallel port.
 User level problems attended like local printing is not accepting, display improper, login not occurring and intermittent
hanging.
 Emergency boot disk and cpio backup of root file system created taken for any server crash.
Hardware: Acer Altos 900K, 3Nos of LTS, VM2310 series Terminals, Lipi Line printers & 80 col DOT matrix printers.
Operating System: SCO openserver Rel 5.0.4
Role: Facility Management July. 2000 – Dec. 2000
Customer: BPL Hubli
Responsibilities:
 Weekly database and system backup taking, handing over the backup to higher authority.
 Reporting the any failure to the concern vendor and follow up till the work completed. Hard disk size management.
 Updating the patches to the server and clients supplied by the HO. Antivirus installation for server and clients. Attending
the user level problems, documentation maintaining of any failure occurs and uptime,Y2K patch installed on server &
clients.
Hardware: HCL Infinite Server & HCL desktop system
Operating System: NT 4.0 server
Role: Customer Support Engineer (Server Installation and Networking) Dec. 1999 – Jun. 2000
Customer: Sirsi Urban Bank Rajajinagar Bangalore, Ulsoor Bangalore and Sirsi
Responsibilities:
 Server installation, user creation and networking.
 PC side installed the ILINK net software for the connectivity to the server.
 As per the customer needs created the users, installed the printer and configured. Emergency root backup taken in cpio
format and created the emergency boot disk. Y2K patch installation.
 Server provided online and observed for 10 days and given training to the users on basic system handling, viz system
startup, shutdown, killing the process, deleting the log files, backup method, print method etc.,
Hardware: Acer altos 300es, Acermate 920 series desktop
Operating System: SCO openserver 5.0.4
Role: Customer Support Engineer (Server Installation and Networking) Jan. 1998 – Nov. 1999
Customer: Life Insurance Corporation of India, Hubli-3, Dandeli, Kumta, Main Dharwad, and Ranebennur Branches
under Dharwad Division.
Responsibilities:
 Unixware 2.01 operating system installation, networking, user creations, backup activities, software implementing.
 Network cable planning, PC’s & dumb terminal connected to the Server. PC’s are connected through the Hub using CAT
5 cable, PC‘s side loading the NCSA software and ethernet card packet driver to establish login prompt on PC.
Mohan Pol 6

7. Email: mohan_pol@yahoo.com Mobile: 9845327845
 Dumb terminals are connected through the RS232 Cable, configuring the I/O 8+ ISA specialix card on server and
enabling the ports.
 Sfcobol installation, program restoration user creations, shutdown login creation, backup script and file system
management Before implementing Front End Server customer using the Back End server for back ends activities. After
successful completion of Front End server established the connectivity between both the servers for file copy utility using
the rcp facility.
Hardware: Acer Altos 900, Acer range PC’s and VXL make dumb Terminals
Operating System: Unixware 2.01
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