The document outlines a detailed weekly report of an intern's tasks and learning experiences over eight weeks in an IT support role. Key activities included configuring network settings, troubleshooting hardware and software issues, installing various operating systems, and managing printers and routers. The intern emphasized gaining practical skills and recommended further practical training in networking and computer peripherals.

1. WEEK 1
DATE/DAY WORK DONE HOURS
WORKED
REMARKS BY INTERNS
Monday Sharing printer among the staff
on the network.
Configuring network connectivity
and internet access in the
computer lab
8 hours
Successfully learned to configure
printers.
Learned to troubleshoot network
connectivity.
Tuesday Added the computers in the lab to
the student domain.
Updating Kaspersky antivirus
database .
Installed SPSS software for data
analysis.
8 hours
Learned how to join computers to
active directory.
Wednesday Installation of epson printer
drivers.
Sharing hp printer among staff.
8 hours
Successfully learned working
with printers.
Thursday Installed Microsoft erp
(enterprise Resource Planning
)software solution on a staff
computer.
Recovering staff password.
Solving boot loop for a staff PC.
8 hours
Learned configure different
software and diversity of
software.
Friday Troubleshooting ETR printer.
Dual booting PC in the computer
lab.
Installation of software on the PC
in the computer lab.
Rebooted the router to
troubleshoot internet access.
8 hours
Successfully learned how to
operate ETR printers.
Learned how to troubleshoot
internet access.
Saturday
Remarks by
Supervisor
Field Supervisor Signature………………………………………… Date ………………………….

2. WEEK 2
DATE/DAY WORK DONE HOURS
WORKED
REMARKS BY INTERN
Monday Rebooted a students DHCP
server.
Configured network access in
library E-resource section.
Installed windows on PCs in the
lab.
Installed eNPS software on PC in
the lab to aid comfortable
learning in the lab.
8 hours
Successfully learned how a
DHCP server works and leases IP
addresses
Learned how to work with
virtual networking tools
Tuesday Crimping Ethernet cables.
Setting up and configuring and
router.
Recovered a staff password.
Troubleshooted an ETR printer at
conference.
Troubleshooting a printer that
was not able to print and shared it
among staff PC.
8 hours
Learned different ways of
crimping and learned how to
crimp Ethernet cables.
Wednesday Troubleshooted internet access in
the security office.
Restarted a switch for the
network line that was done.
8 hours
Learned troubleshooting internet
access.
Learned how to operate a switch.
Thursday Installed Hp printer on staff PC
and shared it among the staff.
Installed Epson L850 on staff PC
and shared it among staff PCs
Troubleshooted HP printer that
was unable to print in the games
office.
8 hours
Learned successfully how to
handle and operate printers from
different vendors.
Friday Troubleshooted a printer that was
unable to print in the business
department.
Troubleshooted a staff PC that
was too slow.
Formatted a staff PC affected
with virus after backing up her
files and documents.
8 hours
Learned how to troubleshoot slow
running PCs.
Saturday
Remarks by
Supervisor
Field Supervisor Signature………………………………………… Date ………………………….

3. WEEK 3
DATE/DAY WORK DONE HOURS
WORKED
REMARKS BY INTERN
Monday Setting up and managing domain
account.
Troubleshooted a PC that was not
able to turn on due to hardware
failure.
Installed Windows 7 on staff PC.
Troubleshooted network problem
on a staff PC at the printing press
department.
8 hours
Successfully learned how to work
with active directory.
Learned how to install Microsoft
Windows operating System.
Tuesday Configured a Cisco switch .
Configured a Comfast router.
Troubleshooted internet access
on a staff PC .
Rebooted a staff server that was
down.
8 hours
Learned how to and successfully
configured a access point.
Wednesday Joined a staff PC to the staff
network domain.
Troubleshooted a Laptop that was
unable to boot because of
corrupted files on the command
prompt by use of commands and
transferred the configuration files
and security files to a
configuration folder.
8 hours
Learned troubleshooting PC
booting problems and
successfully solved the problem.
Thursday Installed Windows 10 operating
system on a staff PC.
Installed Kubuntu 18.04LTS
operating system on interns PC.
Configured Kubuntu operating
System repositories.
8 hours
Learned how to install Microsoft
Windows operating system.
Learned how to to dual boot
operating system on PCs
Friday Installed Hp printer drivers on
staff PC and shared the printer
among the staff.
Troubleshooting network
connection and internet access on
a staff PC and Joined the staff PC
to the domain.
8 hours
Learned to troubleshoot advanced
network connectivity problems.
Learned how to troubleshoot
advanced printer problems.
Saturday
Remarks by
Supervisor
Field Supervisor Signature………………………………………… Date ………………………….

4. WEEK 4
DATE/DAY WORK DONE HOURS
WORKED
REMARKS BY INTERN
Monday Troubleshooted hard disk failure
on intern PC.
Configured Cisco router.
Formatted a staff PC after
backing up the data and files that
were on the PC.
Rebooted the staff that was down
and inaccessible.
8 hours
Learned how to successfully
troubleshoot hard disk failure.
Learned to successfully configure
Cisco access point.
Tuesday Deleted user temporary files and
cleared the recycle bin for PCs in
the computer lab that were
running slow.
Updating network drivers for a
staff PC that had no network and
access to the internet.
Troubleshooted network
inaccessibility problem at the
conference reception
8 hours
Removed temporary files and the
machine started running faster.
Learned how to update utility
programs and software drivers on
a PC.
Wednesday Checking the status of PCs in lab
to enhance efficient learning in
the lab.
Installing printer drivers on a
staff PC and sharing the printer
among staffs on the network.
Updated Kaspersky on a staff PC.
8 hours
Successfully shared printer
among staffs PC.
Thursday Troubleshooted a network printer
by removing and adding it back
on the PC from the network.
Installed Adobe package suite on
PC in the computer lab.
Formatted a staff PC that was
running slow after backing up the
data and files.
8 hours
Learned how to operate network
printer and successfully
troubleshooted the problem.
Friday Recovered a staff password.
Deleted user accounts on a staff
PC that was running slow.
Installed windows on a staff
laptop and updated all drivers.
Configured a D links router.
8 hours
Learned how to support other
staff workers and successfully
recovered the password.
Saturday
Remarks by
Supervisor
Field Supervisor Signature………………………………………… Date ………………………….

5. WEEK 5
DATE/DAY WORK DONE HOURS
WORKED
REMARKS BY INTERN
Monday Installed hp printer driver on a
staff PC.
Installed GroupWise on a staff
PC.
Troubleshooted a printer which
was unable to print when
connected to a laptop by
installing the drivers on the
laptop.
8 hours
Learned how to install and
configure software.
Troubleshooted printer problem
successfully and it printed.
Tuesday Documentation of all computers
and all computers devices.
Troubleshooted a PC which was
not able to boot successfully by
disassembling hardware and
connection cables.
8 hours
Learned and understood the
function and operation of the
mother components.
Wednesday Setting up computer and installed
Microsoft Dynamic(NAV).
Troubleshooted network
connectivity and access to the
internet on a staff PC.
Installing software on PC in the
computer lab.
Learned how to successfully
troubleshoot network
connectivity and internet access.
Thursday Configuring Ubiquity router.
Installing hp printer drivers on a
staff PC.
Installing GroupWise on a staff
PC.
Formatted a PC in the library e-
learning section and installed
software.
8 hours
Learned how to configure access
to the printer.
Learned how to safely format PC.
Friday Deleted temporary files and
emptied recycle bin.
Crimped patch connection cables.
Updated Kaspersky antivirus
database.
Installed MATLAB software on a
staff laptop.
Re-installed printer software .
8 hours
Learned how to install and
learned how MATLAB software
functions.
Saturday
Remarks by
Supervisor
Field Supervisor Signature………………………………………… Date ………………………….

6. WEEK 6
DATE/DAY WORK DONE HOURS
WORKED
REMARKS BY INTERN
Monday Troubleshooted UPS that was
emitting bad smell by
disconnecting power from the
UPS and leaving it to cool.
Installation of windows 7 on a
staff PC.
8 hours
Learned about UPS and learned
how to troubleshoot problems
involving.
Tuesday Installed windows 7 on a staff PC
and installed application
software.
Troubleshooted network
connectivity and access to the
internet.
Installed hp scanner jet on a staff
PC.
8 hours
Learned how to troubleshoot
network connectivity.
Learned how to install hp scanner
on a PC.
Wednesday Troubleshooted network
connectivity and internet access i.
Troubleshooted a keyboard that
was not responding to button
press by changing keyboard
setting and updating keyboard
drivers.
8 hours
Learned how to successfully
troubleshoot computer
peripherals problems.
Thursday Helped a staff who was not able
to logon GroupWise to login by
correcting the username for the
staff .
Installed Microsoft Dynamics on
a staff PC.
Joined new staff account to the
domain.
8 hours
Successfully provided support to
staff.
Successfully worked with active
directory. .
Friday Retrived backed up files for a
staff whose PC was formatted.
Shared a printer among staff by
installing the printer on one PC
and enabled sharing option to
make it visible to other PC on the
network and added it to the other
PCs. Updated Kaspersky database
on staff PC.
8 hours
Learned how to safely format PC.
Learned troubleshooting advance
printer problems.
Successfully updated Kaspersky
database and enhanced protection
to the PC.
Saturday
Remarks by
Supervisor
Field Supervisor Signature………………………………………… Date ………………………….

7. WEEK 7
DATE/DAY WORK DONE HOURS
WORKED
REMARKS BY INTERN
Monday Joined a staff computer to staff
network domain.
Installed windows 7 on a staff PC
and added it to the staff network
domain.
Installed hp printer drivers on a
staff PC.
8 hours
Learned how to troubleshoot
window missing drivers and I
successfully installed and updated
drivers for newly installed
windows 7.
Tuesday Installed Epson printer drivers on
a staff and shared it among staff.
Troubleshooted network
connectivity and access to the
internet.
Updated Kaspersky antivirus
database which was out of date
8 hours
Learned how to add and share
printer over the network.
Learned how to troubleshoot
network connectivity and internet
problems.
Wednesday Updated Ethernet drivers for
network adapter and enabled the
settings to troubleshoot network
connectivity on a staff PC.
Troubleshooted a hp printer that
was not able to print by removing
it and adding it on the PC.
8 hours
Learned how to troubleshoot
LAN connection problems.
Learned how to perfectly solve
and troubleshoot advanced printer
problems.
Thursday Formatted a staff PC that was
running slow after backing up the
data.
Installed windows 10 on a staff
PC and joined the PC to the
domain.
Configured a Cisco switch in the
server room to be able to set a
port as an access point.
8 hours
Learned how to to configure and
configured successfully a Cisco
access point.
Perfectly installed windows 10
and added the basic software .
Friday Troubleshooted a PC that was not
able to boot up successfully by
configuring files and transferring
corrupted files using command
prompt. Formatted a staff PC to
eradicate all the virus that had
corrupted all the computer files
and software. Shared a network
printer among staff’s PC.
8 hours
Successfully troubleshooted
booting problems and transferred
the corrupted folders to another
folders successfully using the
command prompt.
Saturday
Remarks by
Supervisor
Field Supervisor Signature………………………………………… Date ………………………….

8. WEEK 8
DATE/DAY WORK DONE HOURS
WORKED
REMARKS BY INTERN
Monday Configuring and setting a router.
Troubleshooted network
connectivity and internet access.
Installing hp printer driver
software on a staff PC and shared
the printer among staff PCs.
Configuring switch in the server
room.
8 hours
Successfully configured router.
Learned installing printers
different vendors.
Learned how to configure a
switch and successfully
configured a switch.
Tuesday Installing GroupWise software on
a staff PC.
Updating Kaspersky antivirus
database. Troubleshooting a
printer that was not able to print.
Diagnosing network connectivity
on a staff PC.
8 hours
Successfully installed group wise
and learned how it works to
connect all staffs.
Successfully troubleshooted
network connection and internet
access.
Wednesday Documenting status of PCs in the
computer lab .
Deleting of temporary files on PC
and emptying the recycle bin.
Recovering a staff password.
8 hours
Learned various ways to solve
slowly running PC.
Learned how to recover
passwords on a PC.
Thursday Formatting a staff PC after
backing up the files and data that
were stored on the hard disk.
Installing Microsoft Dynamic
software on a staff PC.
Troubleshooting a printer that
was not able to print and shared it
among the staffs PCs.
8 hours
Learned how to safely slave a
hard disk to back up data to other
hard disk and formatted
successfully without loosing any
file or data.
Friday Troubleshooting boot loop on a
staff PC. Troubleshooting a
Laptop that could not boot up
successfully.
Deleting user accounts on a PC
that was running slow.
Joined a staff PC to staff network
domain.
Diagnosing network connectivity
problem and access to the
internet.
8 hours
Learned how to solve stack boot
loop on PC .
Learned how to troubleshoot
slowly running PC by deleting
user accounts .
Learned how to troubleshoot
network connectivity and internet
access problems.
Saturday
Remarks by
Supervisor
Field Supervisor Signature………………………………………… Date ………………………….

9. STUDENT’S WEEKLY REPORT(WEEK 1)
May 06, 2019 through May 10, 2019.
After orientation by the supervisor on the firs day, my first task was to share a printer among staff in
the same office. I first disconnected the printer cable from the PC. I inserted a DVD-CD with the
appropriate software for the printer in the DVD driver on the PC and executed the executable file. I
connected the printer cable when prompted for by a screen in the installation process and the printer
was detected. I installed the drivers successfully. I viewed my printer and devices from the control
panel and set the printer as default and printed a taste page in the printer properties. I checked the
sharing option in advanced settings and changed the printer sharing name that was appropriate and
easy to identify as per the department.
I then went to other PCs for other staffs and first pinged on the command the IP address of the PC
on which the printer was installed to check if they were able to communicate and whether they were
on the same network .
On the run window I inserted the name of the PC on which the printer was installed clicked on the
printer and it was added to this PC and set it as a default printer after printing a test page with this
PC to confirm connectivity.
Interacting with printer greatly contribute to my understanding of computer peripherals and getting
used to real life electronic and technology devices and tools that make up to support business and
office activities.
It was interesting learning how to connect and share printer and it was a big challenge to me being
that it was my first day working with printers.
I learned how to share resources and files in offices and business areas and how to work with
printers.
I got used to the computer , printers and successfully connected printers and shared it among staff.
It was a great experience and I recommend that the unit of computer fundamentals should be
extended to capture computer peripherals to give students prior experience with computer
peripherals.
Student Signature …………………………………………… Date ……………………………….

10. STUDENT’S WEEKLY REPORT(WEEK 2)
May 13, 2019 through May 17, 2019
Crimping Ethernet cables using RJ45 was the major task on my second week. Under the
instructions, I crimped Ethernet cables that were to used to set up access point. Here I learned to
major crimping standards, that is; T568A or T568B Wiring Standard. The T568A and T568B are
the two color codes used for wiring eight-position RJ45 modular plugs. Both are allowed under the
ANSI/TIA/EIA wiring standards. The only difference between the two color codes is that the
orange and green pairs are interchanged.
There is no transmission differences between T568A and T568B cabling schemes. North America’s
preference is for T568B. Both ends must use the same standard. It makes no difference to the
transmission characteristics of data.
T568B wiring pattern is recognized as the preferred wiring pattern.
Wiring an RJ45 to the T56B Specification
Learning to Crimped broadened my networking knowledge and made me understand how to
connect to networking devices such as hub,switch,routers and bridges.
I was greatly challenged in identifying and matching colors but it was a wonderful experience to
successfully crimp Ethernet cables.
It was a very important learning new skills, getting experience.
Interacting with the networking Ethernet cables, RJ45 gave me the real experience of the skills and
knowledge required of me in the job market.
I recommend to the faculty to introduce practical networking sessions and to set up at least one
networking lab for the student to get experience and test what they learn in class and get exposure
and hands-on skills required of them .
Student Signature ………………………………………. Date ………………………………….

11. STUDENT’S WEEKLY REPORT(WEEK 3)
May 20, 2019 through May 24, 2019
Troubleshooting computer boot loop successfully was a great experience on the third week of my
attachment. Boot Loop occurs when a specific change or damage to the computer's hardware or
software happens. When you turn on the computer and it fails to complete it's booting (starting
sequence) it will enter a loop which means the starting sequence (boot) will run continuously and
repeatedly thus having a boot loop.
Troubleshooting this problem gave me a better understanding of the hardware and software issues .
This was the screen displayed on the monitor every time I boot. To solve this, I Attempted to boot
in Safe Mode, disabled auto-reboot function, and Attempt an in-place repair or a fresh install a new
operating system.
This problem became too hard to solve when executing commands on the command prompt
because I couldn’t get access to files that were corrupted.
I had a vast learning experience troubleshooting windows boot loop problems on the command
prompt and gained a lot of experience and understanding of hardware problems.
I recommend to friends to learn to work with windows power shell or command prompt.
Student Signature ……………………………………… Date ………………………………..

12. STUDENT’S WEEKLY REPORT(WEEK 4)
May 27, 2019 through May 31 , 2019
Configuring a Cisco.
Configuring Global Parameters.
configure terminal
2. hostname name
3. enable secret password
4. no ip domain-lookup
Configuring Gigabit Ethernet WAN Interfaces
configure terminal
2. interface gigabitethernet slot/port
3. ip address ip-address mask
4. no shutdown
5. exit
Configuring a Loopback Interface
configure terminal
2. interface type number
3. ip address ip-address mask
4. exit
Configuring Command-Line Access
configure terminal
2. line [aux| console |tty | vty] line-number
3. password password
4. login
5. exec-timeout minutes [seconds ]
6. line [aux| consoletty |vty] line-number
7. password password
8. login
9. end
Configuring a Cisco router broadened my networking proficiency and working knowledge of
routers, gateways and access point and how the broadcast.
I recommend to the faculty to introduce a lab session where student are practically taught to
configure access points and routers from different vendors.
Student Signature ……………………………………… Date ………………………………..

13. STUDENT’S WEEKLY REPORT(WEEK 5)
June 3, 2019 through June 7 ,2019
My task this week was to troubleshoot network connectivity and access to the internet.
On troubleshooting I checked the following;
Checked if proxy has been added to the browser or operating system;
high-speed modem and/or router need resetting or is disconnected;
Checked if the network cable was disconnected.
computer needs to reboot;
Firewall or software security misconfigured,
Software is misconfigured for access to the Internet.
It was a quite challenging and frustrating problem to solve for the first time due to lack of the
knowledge of what might have caused the problem. Solving the problems made me understand the
role of Proxy.
Student Signature …………………………………….. Date ………………………………….

14. STUDENT’S WEEKLY REPORT(WEEK 6)
June 10, 2019 through June 14, 2019
Hardware problems such has hard disk failure, power supply problem, CMOS problems, UPS
producing bad smell was some of the interesting problems to solve which broadened my
understanding of computer hardware parts, role of hardware components, and fixing hardware
components into the their right place.
This problem was ideal to acquiring a working knowledge of computers by first understanding
computer hardware which is the basics of computer.
Besides troubleshooting hardware problems, I learned how to format a PC safely after backing up
all important files and data where I learned why data need to backed up. Formatting a PC was was
interesting solution to help eradicate all virus that affected the PC.
Student Signature ………………………………………….. Date ……………………………...

15. STUDENT’S WEEKLY REPORT(WEEK 7)
June 17, 2019 through June 21, 2019
Software drivers besides Hardware adapters are essential for an operating system to efficiently
complete some tasks. For the operating system to accomplish like connecting to the internet,
connecting to nearby bluetooth devices, the respective software drivers must be installed.
Microsoft windows operating system come with pre-installed drivers but in case of windows 7
drivers must be added after the operating system has successfully install. It was frustrating working
without network adapters for LAN and WAN and the USB adapters too were out of date which left
me with only DVD drive as the option to use to install driver pack to update USB drivers and
Network adapters.
Solving the problem gave me a vast experience of how to add and update missing drivers in a
situation where all the drivers are missing.
Solving a PC which was running slowly. From the past experience the only solution I knew was to
warm boot the PC which didn’t help solving this problem. I deleted all temporary files that might
have been making the PC to run slow after which I went to system configuration to check it was
virus that was eating into PC resources. I deleted the other user accounts to that might have stored
too much unnecessary files.
Student Signature …………………………………………. Date ………………………………..

16. STUDENT’S WEEKLY REPORT(WEEK 8)
June 24, 2019 through June 28, 2019
On the 8th week of my attachment I learned Active Directoy. Active Directory (AD) is a Microsoft
product that consists of several services that run on windows server to manage permissions and
access to networked resources. ctive Directory stores data as objects. An object is a single element,
such as a user, group, application or device, such as a printer. Objects are normally defined as either
resources -- such as printers or computers -- or security principals -- such as users or groups.
Active Directory categorizes objects by name and attributes. For example, the name of a user might
include the name string, along with information associated with the user, such as passwords
and(Secure Shell (SSH)keys.
The main service in Active Directory is Domain Services (AD DS), which stores directory
information and handles the interaction of the user with the domain. AD DS verifies access when a
user signs into a device or attempts to connect to a server over a network. AD DS controls which
users have access to each resource. For example, an administrator typically has a different level of
access to data than an end user.
Working knowledge of active directory broadened my understanding of windows server and Ssh
server even though it seemed difficult to work with on the first encounter.
Student Signature ……………………………………………… Date ……………………………..