MailCom 2011 - Hush! The Top Secrets of Leadership to Improve Job Security!

1. LD248 Hush! Top Secrets of Leadership to Improve Job Security Tuesday, March 1, 2011, Round Four, 2:00-3:00PM James P. Mullan, CMDSM, EMCM, MQC, MDC National Operations Manager – Chubb Oce Business Services William L. Ware, CMDSM Senior Site Manager Oce Business Services Course #: Title Scheduled For: Presented By:

2. Lead by Example “ Leadership is fairly simple…it requires us to know the details of our profession, to truly care and focus on our soldiers, and to lead by example.” Gen. Dennis J. Reimer

3. Respect and Loyalty are Inseparable “ Success is the result of perfection, hard work, learning from failure, loyalty to those for whom you work, and persistence.” Colin Powell

4. Recognition Means More Than Just Money “ The deepest craving in human nature is the craving to be appreciated.” William James

5. Communication is More Than Just Talking “ When in doubt, communicate!” Anonymous

6. Know What You Want To Do “ A leader is one who knows the way, goes the way and shows the way.” John C. Maxwell

7. Tell People What to Do, Not How to Do It “ No matter what accomplishments you achieve, somebody helps you.” Althea Gibson

8. Realize You're in Sales, Whether You Get Paid a Commission or Not “ Sales are the engine that pulls the train. Everything else follows.” Harvey Mackay

9. Great Customer Service is a Requirement, Not an Option “ To provide appropriate service you have to know what your customer is feeling.” Dan James

10. Character Counts “ Do the right thing. It will gratify some people and astonish the rest.” Mark Twain

11. Humor Helps “ The human race has one really effective weapon, and that is laughter.” Mark Twain

12. Your only security in the work force is YOU! Your skills, Your education, Your experience and Your ability to make a difference. Your employer must feel that you are more valuable and responsible for their growth and survival than the alternative. You must be viewed as a necessary tool for the company growth and survival. You must contribute to the bottom line not deplete it. To insure your security you need to continually enhance your skills, understand where you bring value and always be conscious of how you influence the company’s profitability. Size of company doesn’t matter, profitability does. I don’t think there is such an animal today , but if I had to try and do something to improve or increase my chances of NOT being the person my organization decided had to go I would try to make most of the following items part of my Daily routine.

13. Take Care Of Your Customers We all have customers. These are the folks who depend on us for the products and services we provide. Some are internal customers. There are others in our organization that depends on us for the work we do. Some are external. Everyone's job security ultimately rests on satisfying all of our customers. Save Your Company Money There are many ways to cut costs. Analyze expenditures in your area. Point out ways to save. When you see waste, nail it. Profit dollars are hard to get. Don't allow them to be squandered. Become A Team Player The only place a "lone ranger" succeeds is in the movies. Substitute "we" for "I" in your business discussions. Work hard to cooperate rather than criticize. Find win-win solutions for internal conflicts. Be Positive And Enthusiastic Hall of Fame football coach Vince Lombardi said, "If you're not fired with enthusiasm you'll be fired with enthusiasm." Most managers prefer an employee with a good positive attitude and fewer skills over a highly skilled person with an "I don't care" attitude Improve Your Communication Skills Folks who know how to listen carefully, speak fluently and write well have extra value to most companies. Join a Toastmasters Club, read good books on this topic or attend communication-building seminars and workshops. Think Forward Plan ahead, anticipate problems and solve them quickly . If you have to go to your boss with a problem, always suggest possible solutions. Focus On What, Not Who When problems arise, try to find out what happened and what can be done. Who caused the problem is not important. Finding a solution is.

14. Spend Your Time Wisely Learn to prioritize, organize and specialize . Avoid fruitless meetings. Make notes of discussions before you phone. Place your own phone calls. Do challenging work when you are fresh and at your best. Spend minutes as if they were dollars. Do the most important work first. Don't confuse urgent tasks with important ones. Spend Your Time Wisely Learn to prioritize, organize and specialize . Avoid fruitless meetings. Make notes of discussions before you phone. Place your own phone calls. Do challenging work when you are fresh and at your best. Spend minutes as if they were dollars. Do the most important work first. Don't confuse urgent tasks with important ones. Avoid Making Enemies There's an adage that warns us to be careful who we step on as we climb the ladder of success. You never know who you'll meet on the way down. Cross Train Build your skills by accepting every training opportunity. Broaden your value by being good in more than one area. When attending seminars, take good notes, listen carefully and be an active participant. Review your notes and materials every week until you've mastered the concepts. Be A Friend Choose your friends carefully. Surround yourself with positive people whose ethics, integrity and company loyalty are above reproach. A good friend who has the respect of his or her superiors can be a huge asset to your career. Apply Yourself Diligently A valuable employee is one who knows how to work hard and work smart - and, most importantly, is who gives his or her best every day. The best way to keep your job or get a promotion is to do what you do well . [email_address]

16. James P. Mullan, CMDSM, EMCM, MQC OBS National Operations Manager - Chubb Chubb & Son 15 Mountain View Road Warren, NJ 07095 908-903-2869 W 908-903-2027 F 201-779-9355 C [email_address] [email_address] William L. Ware, CMDSM Senior Site Manager Oce Business Services, Inc. Time Inc. 1271 Avenue of the Americas New York, NY 10020 212-522-9258 office 212-522-1249 fax [email_address]