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2010 National Postal Forum <ul><li>. </li></ul>Course #:  COMM03 Title:  “ Train the Trainer” Scheduled For:  Monday, Peri...
Effective Training <ul><li>Preparing new employees to perform their jobs. </li></ul><ul><li>Developing employees to be mor...
Developing a Training Program <ul><li>Identify  training needs </li></ul><ul><li>Establish  objectives </li></ul><ul><li>A...
1.  Identify  Training Needs <ul><li>Employees ask questions. </li></ul><ul><li>Employees express a desire to learn someth...
2.  Establish  Obje ctives <ul><li>Objectives will - </li></ul><ul><li>Specify what they will learn and do. </li></ul><ul>...
3.  Analyze  the Target Audience <ul><li>Who will be in attendance? </li></ul><ul><li>What does the audience know? </li></...
Analyze  the Target Aud ience <ul><li>People learn at different speeds. </li></ul><ul><li>Anxiety and nervousness are natu...
4.  Develop  Lesson Pla ns <ul><li>Introduction </li></ul><ul><li>Subject Matter </li></ul><ul><li>Presentation </li></ul>...
4 A . Introduction <ul><li>Statement of the objectives </li></ul><ul><li>Explanation of the value </li></ul><ul><li>Defini...
4 B . Subject Matter <ul><li>Present 3 – 5 major points </li></ul><ul><li>Points in logical order </li></ul><ul><li>Presen...
4 C . Presentation <ul><li>Blackboard, Chalkboard, Chart Pads </li></ul><ul><li>Overhead Transparency Projector </li></ul>...
Percentages of retention after five   days using different techniques. <ul><li>Technique   Retention </li></ul><ul><li>Rea...
4 D . Training Techniques <ul><li>Lecture </li></ul><ul><li>Demonstration </li></ul><ul><li>Life Line </li></ul><ul><li>Wo...
5.  Conduct  the Training Sessions <ul><li>Prepare </li></ul><ul><li>Project Self-confidence </li></ul><ul><li>Show Enthus...
6.  Evaluate  the Training Program <ul><li>Identify participants’ attitudes about learning to create a responsive learning...
Training Program <ul><li>How To: </li></ul><ul><li>Conduct  a needs assessment </li></ul><ul><li>Identify  the training st...
The Five “ P s ” of Successful Training <ul><li>Plan  Your Session </li></ul><ul><li>Prepare  Your Trainee </li></ul><ul><...
List of Hints for Instructors <ul><li>The Introduction </li></ul><ul><li>The Delivery </li></ul><ul><li>The Summary </li><...
“ Train the Trainer” <ul><li>Thank  You </li></ul>
Contact  Information <ul><li>William L. Ware , CMDSM </li></ul><ul><li>Senior Site Manager </li></ul><ul><li>Oce Business ...
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National Postal Forum 2010 Train The Trainer

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National Postal Forum 2010 Train The Trainer

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National Postal Forum 2010 Train The Trainer

  1. 1. 2010 National Postal Forum <ul><li>. </li></ul>Course #: COMM03 Title: “ Train the Trainer” Scheduled For: Monday, Period 6, 4:30-5:30 pm Presented By: William L. Ware, CMDSM Oce Business Services and James P. Mullan, CMDSM Oce Business Services
  2. 2. Effective Training <ul><li>Preparing new employees to perform their jobs. </li></ul><ul><li>Developing employees to be more efficient and productive. </li></ul><ul><li>Preparing employees for advancement to more responsible positions. </li></ul>
  3. 3. Developing a Training Program <ul><li>Identify training needs </li></ul><ul><li>Establish objectives </li></ul><ul><li>Analyze the target audience </li></ul><ul><li>Develop lesson plans </li></ul><ul><li>Conduct the training sessions </li></ul><ul><li>Evaluate the training program </li></ul>
  4. 4. 1. Identify Training Needs <ul><li>Employees ask questions. </li></ul><ul><li>Employees express a desire to learn something. </li></ul><ul><li>Employees’ weaknesses or deficiencies. </li></ul><ul><li>Management aware of specific needs. </li></ul><ul><li>Position or functional requirements. </li></ul><ul><li>Recommendations of regulatory agencies. </li></ul><ul><li>Effectiveness of previous training. </li></ul>
  5. 5. 2. Establish Obje ctives <ul><li>Objectives will - </li></ul><ul><li>Specify what they will learn and do. </li></ul><ul><li>Serve as a guide for determining content. </li></ul><ul><li>Select and sequence topics or units of study. </li></ul><ul><li>Identify instructional techniques and materials. </li></ul><ul><li>Provide methods for evaluation and achievement. </li></ul>
  6. 6. 3. Analyze the Target Audience <ul><li>Who will be in attendance? </li></ul><ul><li>What does the audience know? </li></ul><ul><li>What does the audience want to know? </li></ul><ul><li>What does the audience need to know? </li></ul>
  7. 7. Analyze the Target Aud ience <ul><li>People learn at different speeds. </li></ul><ul><li>Anxiety and nervousness are natural. </li></ul><ul><li>Peaks and valleys in the rate of learning are common. </li></ul><ul><li>Trainees may become discouraged. </li></ul>
  8. 8. 4. Develop Lesson Pla ns <ul><li>Introduction </li></ul><ul><li>Subject Matter </li></ul><ul><li>Presentation </li></ul><ul><li>Training Techniques </li></ul>
  9. 9. 4 A . Introduction <ul><li>Statement of the objectives </li></ul><ul><li>Explanation of the value </li></ul><ul><li>Definitions of the terms </li></ul><ul><li>Descriptions of equipment </li></ul><ul><li>Duration – length of session </li></ul>
  10. 10. 4 B . Subject Matter <ul><li>Present 3 – 5 major points </li></ul><ul><li>Points in logical order </li></ul><ul><li>Present one point at a time </li></ul><ul><li>Use text sparingly </li></ul>
  11. 11. 4 C . Presentation <ul><li>Blackboard, Chalkboard, Chart Pads </li></ul><ul><li>Overhead Transparency Projector </li></ul><ul><li>Slide/Filmstrip Projectors </li></ul><ul><li>Motion Picture Projector </li></ul><ul><li>Model or Mock-up </li></ul><ul><li>Tape Recorder </li></ul><ul><li>Video Tape Recorder </li></ul><ul><li>Video, PC Projector </li></ul><ul><li>“ PowerPoint”, Computer </li></ul><ul><li>Online - Internet </li></ul>
  12. 12. Percentages of retention after five days using different techniques. <ul><li>Technique Retention </li></ul><ul><li>Reading 10% </li></ul><ul><li>Hearing 20% </li></ul><ul><li>Seeing 30% </li></ul><ul><li>Seeing & hearing 50% </li></ul><ul><li>Saying & thinking 70% </li></ul><ul><li>Saying & doing 90% </li></ul>
  13. 13. 4 D . Training Techniques <ul><li>Lecture </li></ul><ul><li>Demonstration </li></ul><ul><li>Life Line </li></ul><ul><li>Work Group </li></ul><ul><li>Buzz Group </li></ul><ul><li>Shot Gun Questions </li></ul><ul><li>Rifle Shot Questions </li></ul><ul><li>Role Playing </li></ul><ul><li>Case Studies </li></ul><ul><li>Independent </li></ul><ul><li>Testing </li></ul><ul><li>Summarize </li></ul>
  14. 14. 5. Conduct the Training Sessions <ul><li>Prepare </li></ul><ul><li>Project Self-confidence </li></ul><ul><li>Show Enthusiasm </li></ul><ul><li>Encourage Participation </li></ul><ul><li>Keep Control </li></ul>
  15. 15. 6. Evaluate the Training Program <ul><li>Identify participants’ attitudes about learning to create a responsive learning environment. </li></ul><ul><li>Identify participants’ experiences and abilities to shape program content. </li></ul><ul><li>Identify participants’ learning difficulties to discover areas that may require review or re-teaching. </li></ul><ul><li>Assess the effectiveness of instruction to determine the appropriateness of teaching materials and techniques. </li></ul>
  16. 16. Training Program <ul><li>How To: </li></ul><ul><li>Conduct a needs assessment </li></ul><ul><li>Identify the training style </li></ul><ul><li>Design the instructional plan </li></ul><ul><li>Utilize active training techniques </li></ul><ul><li>Deliver the training </li></ul><ul><li>Evaluate the training </li></ul>
  17. 17. The Five “ P s ” of Successful Training <ul><li>Plan Your Session </li></ul><ul><li>Prepare Your Trainee </li></ul><ul><li>Present the Session </li></ul><ul><li>Prove Understanding </li></ul><ul><li>Practice Time </li></ul>
  18. 18. List of Hints for Instructors <ul><li>The Introduction </li></ul><ul><li>The Delivery </li></ul><ul><li>The Summary </li></ul><ul><li>Classroom Management </li></ul><ul><li>Demonstrations </li></ul><ul><li>Application - Practical Exercises </li></ul><ul><li>Evaluations </li></ul>
  19. 19. “ Train the Trainer” <ul><li>Thank You </li></ul>
  20. 20. Contact Information <ul><li>William L. Ware , CMDSM </li></ul><ul><li>Senior Site Manager </li></ul><ul><li>Oce Business Services, Inc. </li></ul><ul><li>Time, Inc. </li></ul><ul><li>1271 Ave. of the Americas, SB-66 </li></ul><ul><li>New York, NY 10020 </li></ul><ul><li>212-522-9258 office </li></ul><ul><li>E-mail – mailroom@timeinc.com </li></ul><ul><li> </li></ul><ul><li>James P. Mullan , CMDSM </li></ul><ul><li>National Account Manager </li></ul><ul><li>Oce Business Services, Inc. </li></ul><ul><li>Chubb & Son </li></ul><ul><li>15 Mountain View Road </li></ul><ul><li>Warren, NJ 07059 </li></ul><ul><li>908-903-2869 office </li></ul><ul><li>E-mail – jmullan@chubb.com </li></ul>

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