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MailCom 2012 The Top 10 Secrets Of Leadership

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Learn how to improve your image within yoru company and better manage your department by following the Ten Commandments of Leadership.

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MailCom 2012 The Top 10 Secrets Of Leadership

  1. 1. MAILCOM 2012 - Washington, DC. - April 15-18Course #: LD113Title: Top 10 Secrets of LeadershipScheduled For: Sunday, Round 1, (2:00-3:00 pm)Presented By: James P. Mullan, CMDSM, EMCM, MQC National Operations Manager - Chubb Oce Business Services Marlene O’Hare, CMDSM Supervisor Office Services Linde North America, Inc. Please be courteous to others and switch all communication devices to silent mode
  2. 2. Lead by Example “Leadership is fairly simple…it requires us to know the details of our profession, to truly care and focus on our soldiers, and to lead by example.” Gen. Dennis J. ReimerMAILCOM 2012 - Washington, DC. - April 15-18 2
  3. 3. Lead by Example• Do the right things right.• Tell them, show them, and then tell them what you showed them.• Be at work before and after everyone else.• What do you want from your boss?• What’s the one tip you would give to a manager just starting out? MAILCOM 2012 - Washington, DC. - April 15-18
  4. 4. Respect and Loyalty are Inseparable “Success is the result of perfection, hard work, learning from failure, loyalty to those for whom you work, and persistence.” Colin PowellMAILCOM 2012 - Washington, DC. - April 15-18
  5. 5. Respect and Loyalty are Inseparable• Follow the Golden Rule – “Do unto others as you would have them do unto you.”• Give people a sense of importance, both the task they are performing and the people themselves.• Respect ideas – wherever they come from.• Defend your people. MAILCOM 2012 - Washington, DC. - April 15-18
  6. 6. Recognition Means More Than Just Money “The deepest craving in human nature is the craving to be appreciated.” William JamesMAILCOM 2012 - Washington, DC. - April 15-18
  7. 7. Recognition Means More Than Just Money• Employees want to be valued for a job well done.• Say “Thank You” and mean it.• Praise in public, criticize in private.• Distribute rewards based on merit.• Compensation is a right, recognition is a gift. MAILCOM 2012 - Washington, DC. - April 15-18
  8. 8. Communication is More Than Just Talking “When in doubt, communicate!” AnonymousMAILCOM 2012 - Washington, DC. - April 15-18
  9. 9. Communication is More Than Just Talking• Be clear about what you expect from others.• Provide reasonable, frequent and accurate feedback.• Keep your staff informed and involved.• Actions speak louder than words. MAILCOM 2012 - Washington, DC. - April 15-18
  10. 10. Know What You Want To Do “A leader is one who knows the way, goes the way and shows the way.” John C. Maxwell MAILCOM 2012 - Washington, DC. - April 15-18
  11. 11. Know What You Want To Do• You can’t get others to do what you want if you don’t know what you want.• Set goals for: – Yourself – Your staff – Your organization MAILCOM 2012 - Washington, DC. - April 15-18
  12. 12. Tell People What to Do, Not How to Do It “No matter what accomplishments you achieve, somebody helps you.” Althea GibsonMAILCOM 2012 - Washington, DC. - April 15-18
  13. 13. Tell People What to Do, Not How to Do It• No one succeeds by himself or herself.• Ask people to help solve problems, not just accept your solutions.• Delegation and teamwork are requirements for success.• Don’t try and do it all – you can’t! MAILCOM 2012 - Washington, DC. - April 15-18
  14. 14. Realize Youre in Sales, WhetherYou Get Paid a Commission or Not “Sales are the engine that pulls the train. Everything else follows.” Harvey Mackay MAILCOM 2012 - Washington, DC. - April 15-18
  15. 15. Realize Youre in Sales, Whether You Get Paid a Commission or Not• We all sell – whether it’s a product or our ideas.• If you knew how to sell, could you be more successful?• Know your audience: – Customers – Managers – Employees• Have your elevator pitch ready. MAILCOM 2012 - Washington, DC. - April 15-18
  16. 16. Great Customer Service is aRequirement, Not an Option “To provide appropriate service you have to know what your customer is feeling.” Dan JamesMAILCOM 2012 - Washington, DC. - April 15-18
  17. 17. Great Customer Service is a Requirement, Not an Option• Pay attention to your customers.• If you dont have something, offer alternatives.• Be courteous and friendly.• Engage your customer on a personal level.• If youre a manager, seek out your customers and ask for feedback. MAILCOM 2012 - Washington, DC. - April 15-18
  18. 18. Character Counts “Do the right thing. It will gratify some people and astonish the rest.” Mark TwainMAILCOM 2012 - Washington, DC. - April 15-18
  19. 19. Character Counts• Be honest, truthful and dependable.• You can’t buy back your reputation.• Tell the truth, especially when it’s bad news.• There are no shortcuts to success. MAILCOM 2012 - Washington, DC. - April 15-18
  20. 20. Humor Helps “The human race has one really effective weapon, and that is laughter.” Mark TwainMAILCOM 2012 - Washington, DC. - April 15-18
  21. 21. Humor Helps• Your attitude sets the tone for the workplace.• No one wants to work for an ogre.• Don’t let your sense of responsibility get in the way of your sense of humor.• Laugh with your people.• Enjoy your life – you only get one! MAILCOM 2012 - Washington, DC. - April 15-18
  22. 22. James P. Mullan, CMDSM, EMCM, MQC Marlene O’Hare, CMDSMOBS National Operations Manager - Linde North America, Inc.Chubb 575 Mountain AveChubb & Son15 Mountain View Road Murray Hill NJ 07974Warren, NJ 07095 908-771-1275 W908-903-2869 W 908-771-1701 F908-903-2027 F 908-906-4961 C908-222-6488 C marlene.o’hare@linde.comJMullan@Chubb.comJames.Mullan@Oce.com marlene.ohare@linde.com MAILCOM 2012 - Washington, DC. - April 15-18

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