Six Sigma Overview<br />A 50,000 Foot View <br />Of Process and Problem Analysis <br />and Solutions for Corrective Action...
Definition<br />Six Sigma is a process of corrective action and measure to achieve .99977 percent accuracy<br />Sigma repr...
Can That Be Possible?<br />3.4 errors per million pieces of mail is a stretch for you resources – especially in this econo...
“Six Steps” Approach<br />Identify the product or service you provide<br />Identify your customer and what that customer f...
Key Components<br />Process of identifying errors<br />Weighing value or “damage” of errors<br />Defining steps to change ...
Effective Solutions<br />“A good solution becomes a great solution when you can apply it to other problems in your operati...
DMAIIC – The Success Blueprint<br />Define – Your project <br />Measure – Your current process<br />Analyze – Gather data ...
Six Sigma Benefits<br />Forces you to study your process<br />Data systems set up – “You cannot manage what you do not mea...
Upcoming SlideShare
Loading in …5
×

2011 NPF Six Sigma Overview

368 views

Published on

2011 National Postal Forum - A Six Sigma Overview

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
368
On SlideShare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

2011 NPF Six Sigma Overview

  1. 1. Six Sigma Overview<br />A 50,000 Foot View <br />Of Process and Problem Analysis <br />and Solutions for Corrective Actions <br />
  2. 2. Definition<br />Six Sigma is a process of corrective action and measure to achieve .99977 percent accuracy<br />Sigma represents number of deviations per million opportunities (DPMO) <br />Simple translation – number of errors in a process for every million times you perform that process<br />Source: W. Edwards Deming – TQM Industry Innovator & Leader<br />
  3. 3. Can That Be Possible?<br />3.4 errors per million pieces of mail is a stretch for you resources – especially in this economy<br />The program is built to improve current process measures / reduce errors / increase efficiency in your operation<br />Most mail centers may run at a 3-4 Sigma<br />Your goal using this tool is to improve to a 4 then a 5 sigma by reducing errors and waste<br />
  4. 4. “Six Steps” Approach<br />Identify the product or service you provide<br />Identify your customer and what that customer feels is important in your product/service (Critical to Quality)<br />Identify the “satisfaction” level for delivering your product/service (Compliance & Voice of Customer)<br />Define the process for making that satisfaction a reality<br />Make your process mistake-proof and eliminate waste<br />Ensure continued improvement by measuring, analyzing and controlling improved process. <br />IMPORTANT:<br />Never try to lead process activity to a “suspected” outcome<br />Always let the process lead you to the solution <br />
  5. 5. Key Components<br />Process of identifying errors<br />Weighing value or “damage” of errors<br />Defining steps to change your steps<br />Focus on risk, impact and what your customer sees<br />Science (math too) approach to correction<br />Test all solutions - kick the tires!!<br />Follow up and REPLICATE the solutions whenever and wherever you can<br />
  6. 6. Effective Solutions<br />“A good solution becomes a great solution when you can apply it to other problems in your operation.”<br />Example:<br />Delays in delivery due to broken or occupied freight elevator – limiting access to deliver on time<br />Solution: Mail placed in satchels for delivery through passenger elevators – full access<br />Additional solution: Completed copy work can be returned to originator using luggage cart instead of hand truck – access via passenger elevator<br />
  7. 7. DMAIIC – The Success Blueprint<br />Define – Your project <br />Measure – Your current process<br />Analyze – Gather data for determining causes<br />Improve – Cost & customer benefits<br />Implement – Gain buy in to activate changes <br />Control – Report findings / results scorecards <br />
  8. 8. Six Sigma Benefits<br />Forces you to study your process<br />Data systems set up – “You cannot manage what you do not measure” <br />Customer views of success are defined<br />Process is cost-sensitive to economy/budgets<br />Interaction with customers and management to secure support for your solutions<br />ADVERTISEMENTof your success!!!<br />

×