Our group have chosen The way of Shepherd Chapter 3. Thanks :)

1. EPM Assignment 2 The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People Chapter 3 Help Your Sheep Identify With You Name: Ren Liang (s10045790E) PoonJiaheng(s10048344J) Wong Keng Leong(s10049397K) Regan Tng Huang Yuan(s10044034G) Edmund Chang Gui Ming(s10048688K)

2. Principle Of Effective Supervision Build trust with your followers by modeling authenticity, integrity, and compassion. Set high standards of performance. Engage your people on a regular basis. Relentlessly communicate your values and sense of mission. Define the cause for your people and tell them where they fit in. Remember that great leadership isn’t just professional; it’s personal

3. Engage your people on a regular basis.Relentlessly communicate your values and sense of mission.

4. HOW TO BE A GOOD LEADER?

6. Measurable

7. Achievable

8. Resourced

10. Cont My Working Experience Conflict Resolving: He talked to the part time waiter personally who had problem with the fulltime worker in the office to clarify the issue. After the conversation, that part timer made an apology in front of us next day and he posted it on the notice board……

11. Communicate Constantly (The Way of the Shepherd, Kevin Leman & William Pentak, 2004)

12. Set high standards of performance.

13. SETTING HIGH PERFORMANCESWHY ?Its is a key factor to success. It is extremely important to set high standards for yourself at work because you will always have something to chase It will always be a challenge to achieve what we have set out from the start. So we will force ourselves to keep improving and naturally we will always be improving ourselves and it will improve the work we do.

14. EFFECTS OF SETTING HIGH PERFORMANCE GOALSWorks can be done more efficientlyWorkers can keep improving themselves due to the challenging goals

15. Working ExperienceMy first job experience is at café cartel. There is one Manager called Mr Tan which actually set very high performance for every staff. He set himself as a role example towards us by being punctual on work and being alert and attentive towards the guests. Therefore whenever we try to be lazy and do nothing, he will actually tell us the necessary things to do to ensure the operation flow smoothly. Hence, there are no complaint from any guests during my 3 months working time at Café Cartel.

16. “ When you are in position of leadership, there are going to be times when you have to inflict pain on the people you oversee. There will be reprimands, poor performances and there will be times when you have to let people go. “ taken from the book ‘the ways of a shepherd’

17. Remember that great leadership isn’t just professional; it’s personal

18. Leadership Self-awareness Valuing others’ opinions Willing to learn and change Sharing power Having the ability to hear the truth and admit mistakes Create a culture of openness where dissent is encouraged in an environment of mutual trust and respect.

19. My working experience I have been working in a restaurant as a part time for about a year. I personally respect my Supervisor because he have the necessary qualification of being a great manager. He is eager to share his knowledge and do not hesitated to clear any doubt . He shared many valuable life experience and play an important role in my job. ..

20. Standing for own people:There is once when I walk pass a table and accidentally kicked onto a chair. The cup of drink which the customer place on is being spilled. The customer make a big fuss and vent his anger non-stop. In nick of time, my Supervisor appear and sort things out in no time. I appreciated the way he protect me and get scolded out of nothing . This incident is being imprint in my memories.

21. Effective Leadership Great leader instill a sense of meaning and belonging in their follower by putting personal imprint of who they are and what they stand for on their people. (The Way of the Shepherd, Kevin Leman & William Pentak, 2004)

22. Build trust with your followers by modeling authenticity, integrity, and compassion.

23. Gaining trust of workers by modeling authenticity, integrity and compassion Gaining the trust of workers -By earning the respect of workers, then can you get them to acknowledge your existence as well as your leadership ability in doing things. Authenticity, integrity and compassion - Being real, sincere in knowing the workers while putting up integrity and compassion can greatly help in improving the bonding between workers and you. - Being fair to everyone . Adhere to own principles. - Putting yourselves in their shoes and sympathizing their situation

24. You can’t make your mark on the people you lead unless you get up close and personal.(The Way of the Shepherd, Kevin Leman & William Pentak, 2004)

25. Define the cause for your people and tell them where they fit in.

26. Working Experience I’m working in a club environment and I come across different kinds of customers including those that were tipsy. During peak hours, juggling many different drink orders can be quite a task. My captain who is righteous earn my respect by taking my side when I’m right and reprimanding me when I’m wrong. He also let me know the mistakes I have committed.

27. Each member of your team to work in an area where they know they can make a difference which lead to effectiveness and fufillment.(The Way of the Shepherd, Kevin Leman & William Pentak, 2004)

28. Conclusion

29. -> Leader must set high performance target. -> Leader must first build trust and be a leading example to them. ->Always communicate and remind them of the causes. -> Pick up good point and place the staff in their specialized position.

30. The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People has bring many guidance and benefit towards people around the world. It teach us the necessary skills needed to become a great leader, and ways to gain leadership from fellow people around us. In just a minor chapter which we have touch on, it has already teach us five important points that only come to us after reading. These five points are the few leadership skills require for us to move on to the next level.

31. Reference Kevin Leman & William Pentak (2004) The Way of the Shepherd. USA: Beth Shagene. Roger Darlington (2006, April) Life Skills. How to be a good leader. Retrieved Janunary 27, 2010, from http://www.rogerdarlington.me.uk/Listening.html http://www.astahost.com/info.php/Shepherd_t15667.html http://cda.morris.umn.edu/~lawrenpg/leadership.pdf