Smarter Transportation

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Smarter Transportation

  1. 1. Smarter Transportation IBM Software Group Bartosz Soroczyński Sales Executive, Worldwide Service Management Tiger Tea m
  2. 2. Bartosz Soroczyński <ul><li>IBM, Sales Executive, Worldwide Service Management Tiger Team </li></ul><ul><li>IBM, Worldwide Facility Management Steering Committee </li></ul><ul><li>Chairman of the International Facility Management Association (Poland) </li></ul><ul><li>Lecturer on FM / Economy at the Warsaw University </li></ul><ul><li>Lecturer on FM / Economy at the Warsaw School of Economics (SGH) </li></ul><ul><li>Involved in hundreds AM/FM/MM/PM/SM projects in different sectors over the last dozen or so years </li></ul><ul><li>Certified maintenance manager, real estate broker, facility manager, property manager, strategic business consultant </li></ul>
  3. 3. Agenda <ul><li>Introductions and Objectives </li></ul><ul><li>Vision </li></ul><ul><ul><li>The Transportation Landscape </li></ul></ul><ul><ul><li>Industry Trends </li></ul></ul><ul><ul><li>Asset Management and A Smarter Planet </li></ul></ul><ul><li>Value </li></ul><ul><ul><li>Solution Map </li></ul></ul><ul><ul><li>Experience </li></ul></ul><ul><ul><li>Case Studies </li></ul></ul><ul><ul><li>Value Proposition </li></ul></ul><ul><li>Summary </li></ul>
  4. 4. Agenda <ul><li>Introductions and Objectives </li></ul><ul><li>Vision </li></ul><ul><ul><li>The Transportation Landscape </li></ul></ul><ul><ul><li>Industry Trends </li></ul></ul><ul><ul><li>Asset Management and A Smarter Planet </li></ul></ul><ul><li>Value </li></ul><ul><ul><li>Solution Map </li></ul></ul><ul><ul><li>Experience </li></ul></ul><ul><ul><li>Case Studies </li></ul></ul><ul><ul><li>Value Proposition </li></ul></ul><ul><li>Summary </li></ul>
  5. 5. The Transportation Asset Landscape Aviation Rail Trucking Shipping Maximo for Transportation Maximo Asset Configuration Manager Service Provider Ports Maximo Asset Management and Tivoli Asset Management for IT Fleet Linear Asset Manager Industry Solutions All non-T&T Travel & Transportation A Maximo portfolio to meet the needs of Transportation clients More Complex Needs Less Complex Needs
  6. 6. <ul><li>DRIVERS OF CHANGE </li></ul>Global Transportation Business Drivers and Trends CHALLENGES STRATEGIC IMPERATIVES Economic Growth Global economy is expanding and citizens are getting wealthier. Transportation providers will need to expand capacity to keep up with freight and passenger growth Passenger Growth As the number and size of cities grows, pressure on transportation systems to move people and goods between and within those cities grows. Globalization The growing interconnectedness of the world is driving growth in demand, with an expectation of improved service Technology Improvements Technology now enables the capture and analysis of real-time information about the status, location and condition of transportation operations C apacity and congestion Meet the growing, changing demand efficiently, consistently and profitably? Empowered customers Deliver choices for ticket purchase, changes in travel plans, tracking of goods and presenting information in the way that customers value Efficient, green operations Reduce cost and dependency on scarce resources while reducing environmental impact. Safety and security Increase the safety of operations, with less impact on customers and reduce exposure to security risks Predict demand and optimize capacity and assets. Dramatically improve the end-to-end customer experience . Improve operational efficiency while reducing environmental impact. Assure safety and security of transportation nextworks and systems
  7. 7. Asset Management Challenges in Transportation Industry <ul><li>Managing with reduced budgets and increased competition </li></ul><ul><li>Increasing asset reliability and availability </li></ul><ul><li>Improving asset performance to reduced the impact of rising fuel costs </li></ul><ul><li>Recovering warranties </li></ul><ul><li>Capturing actual asset costs for labor, materials, tools & services </li></ul><ul><li>Aging Workforce </li></ul><ul><li>Reducing inventory costs </li></ul><ul><li>Collecting accurate data to drive condition based PM programs </li></ul><ul><li>Consolidating asset management solutions </li></ul><ul><li>Meeting regulatory requirements and changes </li></ul><ul><li>Minimizing risk with new systems </li></ul>
  8. 8. New Innovations are Transforming Entire Industries INSTRUMENTED New abilities to measure, sense and see the exact condition of everything. INTERCONNECTED People, systems and objects can interact with each other in entirely new ways. INTELLIGENT Processes & things can respond to changes quickly and accurately optimizing for future events.
  9. 9. Which Deliver Unique Value when Integrated into an Ecosystem of Intelligent “Systems of Systems” The convergence of physical assets and IT applications requires a new approach for managing infrastructure and services
  10. 10. IBM: Delivering Total Lifecycle Asset Management <ul><li>Drivers of Asset Management for A Smarter Planet: </li></ul><ul><ul><li>The emergence of pervasive devices, embedded chips, RFID, sensors, detectors and IP addresses attached to enterprise assets </li></ul></ul><ul><ul><li>Need to measure and manage the availability and use of all strategic assets </li></ul></ul><ul><ul><li>Cost inefficiencies and complexity associated with redundant asset management infrastructure </li></ul></ul><ul><ul><li>Improved risk management across the enterprise </li></ul></ul>Asset Lifecycle Traditional Asset Classes Asset Strategy Plan Evaluate and Design Create / Procure Operate Maintain Modify Dispose Facilities and Real Estate Distribution Centers, Offices, Warehouses, Retail Space, Land, Schools, Airports Plant and Production Industrial, Mining, Chemical, Petroleum, Electronics, CP, Life Sciences, Power Gen IT Equipment and Network Desktops, Networks, Routers, Applications, Auto Discovery, Service Desk Transportation and Fleet Fleet, Freight Logistics, Airlines, Railroad, Transit , Marine, Military Roads, Bridges, Tunnels, Railways, Electric / Gas Distribution, Telecom, Water Infrastructure
  11. 11. Agenda <ul><li>Introductions and Objectives </li></ul><ul><li>Vision </li></ul><ul><ul><li>The Transportation Landscape </li></ul></ul><ul><ul><li>Industry Trends </li></ul></ul><ul><ul><li>Asset Management and A Smarter Planet </li></ul></ul><ul><li>Value </li></ul><ul><ul><li>Solution Map </li></ul></ul><ul><ul><li>Experience </li></ul></ul><ul><ul><li>Case Studies </li></ul></ul><ul><ul><li>Value Proposition </li></ul></ul><ul><li>Summary </li></ul>
  12. 12. IBM Maximo solutions for Transportation IT Managers can see how to streamline technology assets and resources across the organization Maintenance Managers can see the backlog of preventive and unscheduled work to manage resources, while increasing asset reliability and availability Inventory Managers can see demand for replacement items and better manage spare parts inventory and component rebuilds Maximo Asset Management for managing facilities, distribution centers and stations, including elevators, escalators, lighting and security assets Maximo for Transportation for managing all rolling stock and support fleet assets, including locomotives, passenger cars, freight cars, buses, cars and trucks Maximo Linear Asset Manager for managing infrastructure, including track, signals, electrification and structures, such as bridges and tunnels
  13. 13. Maximo Asset Management <ul><li>Provides a complete feature set for managing all types of transportation assets </li></ul><ul><li>Consolidates point solutions for Asset Management into a dynamic, interconnected suite </li></ul><ul><li>Leverages next generation J2EE Technology Platform </li></ul><ul><li>Interconnects using a Service Oriented Architecture (SOA) </li></ul><ul><li>Provides out of the box integration to top ERP systems </li></ul><ul><li>Configures to changing business requirements, including user interface and workflow processes </li></ul><ul><li>Includes a configurable Start Center with user defined Key Performance Indicators (KPI) </li></ul>Management Management ASSET PROCUREMENT WORK SERVICE CONTRACT MATERIALS MAXIMO ASSET MANAGEMENT
  14. 14. IBM Maximo solutions for Transportation <ul><li>IBM Maximo for Service Providers to support service level agreements (SLAs), entitlement, pricing, billing, multiple customers and contracts, and other service management functions </li></ul><ul><li>IBM Maximo Mobile to support disconnected operations, such as work management for facilities and linear assets and inventory management for issues, transfers and receiving </li></ul><ul><li>IBM Maximo Everyplace for connected mobile computing to manage all aspects of Maximo using wifi or a cellular service </li></ul><ul><li>IBM Maximo Scheduler for planning work and aligning resources using a Gantt chart view with graphical, drag and drop features </li></ul><ul><li>Uses a network model rather than traditional parent-child hierarchies </li></ul><ul><li>Provides extensive capabilities to support linear infrastructure: </li></ul><ul><ul><li>Linear Assets – Having a start and end measure that can be maintained by segment. </li></ul></ul><ul><ul><li>Features – Physical objects, such as mile or kilometer posts, guard rails or pipeline leaks where maintenance will take place. </li></ul></ul><ul><ul><li>Linear Attributes – The same attribute to be applied multiple times to a linear asset. </li></ul></ul><ul><ul><li>User-defined relationships –create network model relationships, such as “Intersects with”. </li></ul></ul><ul><li>Supports highly regulated and safety driven environments </li></ul><ul><li>Provides configuration management capabilities for mechanical and MRO organizations maintaining complex, component based assets such as in rail and aviation </li></ul><ul><li>Manages engineering and OEM changes effectively throughout asset life cycle </li></ul><ul><li>Addresses life usage requirements within dynamic and volatile operating environments </li></ul><ul><li>Manages reference and operational data with the ability to validate one against the other </li></ul><ul><li>Support all types of moving assets </li></ul><ul><ul><li>Locomotives, passenger cars, freight cars, subways, buses and fleet </li></ul></ul><ul><li>Adds extensive capabilities needed for managing moving assets, such as: </li></ul><ul><ul><li>Campaign Management </li></ul></ul><ul><ul><li>Equipment Groups & Status </li></ul></ul><ul><ul><li>Fuel, Meter and Vendor Import </li></ul></ul><ul><ul><li>Industry Codes </li></ul></ul><ul><ul><li>Labor Certification </li></ul></ul><ul><ul><li>Licensing & Insurance </li></ul></ul><ul><ul><li>Life Cycle Costing </li></ul></ul><ul><ul><li>Maintenance Alerts </li></ul></ul><ul><ul><li>Mechanics Clip Board </li></ul></ul><ul><ul><li>Motor Pool </li></ul></ul><ul><ul><li>Recent & Repeat Repairs </li></ul></ul><ul><ul><li>Telematics interface </li></ul></ul><ul><ul><li>Warranty Tracking & Recovery </li></ul></ul><ul><ul><li>Wheel and Tire Tracking </li></ul></ul>IBM Maximo Asset Configuration Manager IBM Maximo Linear Asset Manager IBM Maximo for Transportation Additional I BM Maximo Solutions
  15. 15. Transportation Experience <ul><li>Leader in Enterprise Asset Management </li></ul><ul><ul><li>Ranked by Gartner as the leader in the 2010 EAM Magic Quadrants </li></ul></ul><ul><ul><li>Market share leader for Transportation and Government, based on ARC Advisory Group data from the 2010 EAM/CMMS Solutions Worldwide Outlook report </li></ul></ul><ul><li>Over 650 clients managing Transportation assets </li></ul><ul><ul><li>Amsterdam Airport Schiphol – Las Vegas McCarran International Airport </li></ul></ul><ul><ul><li>Amtrak – SNCF (French national railway) </li></ul></ul><ul><ul><li>Chevron Shipping – Royal Boskalis Westminster </li></ul></ul><ul><ul><li>Compass Airlines – Rolls Royce </li></ul></ul><ul><ul><li>DP World Southampton – Vopak Terminals - Singapore </li></ul></ul><ul><ul><li>JB Hunt – Washington DC Metro </li></ul></ul>
  16. 16. Amtrak Extending Maximo to Meet Unique Business Requirements <ul><li>Maximo Asset Management selected in 2004 </li></ul><ul><li>Integration to SAP financials and ESRI GIS </li></ul><ul><li>Tailored multiple screens to fit the Amtrak business processes </li></ul><ul><li>Integration to track geometry car to capture conditions </li></ul><ul><li>Maximo Linear Asset Manager added in 2008 </li></ul><ul><li>Manage over 2,000 support fleet vehicles with Maximo </li></ul><ul><li>Improved labor utilization – track labor to specific work </li></ul><ul><li>Achieved greater compliance to Federal Rail Administration (FRA) regulatory inspections </li></ul><ul><li>Have gained over US$8M annual Return on Investment (ROI) in reimbursable work done for others on the mix-use Northeast Corridor </li></ul><ul><li>Replaced multiple time keeping systems with a single time keeping solution developed by Amtrak in Maximo </li></ul>Business Challenges IBM Solution <ul><li>Asset management solution for maintenance of linear infrastructure of Amtrak-owned property, including 363 miles of the Northeast Corridor connecting Washington DC to Boston, the busiest passenger line in the country with trains regularly reaching speeds of 125-150 mph. </li></ul><ul><li>Need to integrate with financial, graphical information (GIS) and analytical systems </li></ul><ul><li>Able to address the needs of linear assets and support fleet </li></ul>Business Benefits Amtrak's Northeast Corridor is the busiest railway in North America, with more than 2,600 trains operating over some portion of the Washington-Boston route each day, and carried 10,897,852 passengers in FY 2008 on the Acela Express, Regional Service or other trains.
  17. 17. DP World Southampton Taking a proactive approach to maintenance with IBM Tivoli Maximo <ul><li>IBM Tivoli Maximo Asset Management, to give Engineering Technicians in the workshops direct access to maintenance systems for the first time, and enabling integrated management of procurement and inventory. </li></ul><ul><li>DP World Southampton is also planning to introduce real-time access to the system via handheld devices </li></ul><ul><li>Engineering Technicians are able to diagnose problems more effectively and take preventative measures to help prevent breakdowns. </li></ul><ul><li>The company is performing 10 % more preventative maintenance with 10% fewer actual breakdowns. </li></ul><ul><li>Workflow-based process management helps enable tighter control of maintenance scheduling and costs. </li></ul><ul><li>Full traceability and advanced reporting functions help simplify regulatory compliance </li></ul>Business Challenges IBM Solution <ul><li>DP World Southampton operates a sophisticated network of cranes, straddle carriers and auxiliary equipment which it uses to load and unload containers from ships and service lorries. </li></ul><ul><li>Equipment breakdowns can cause massive problems, delaying goods in transit and incurring heavy maintenance and repair costs. </li></ul><ul><li>The company wanted to find a way to improve maintenance performance, increase efficiency and reduce operating costs. </li></ul>Business Benefits “ Tivoli Maximo enables a more proactive approach to maintenance: we have already achieved a 10 percent reduction in breakdown-related work and a corresponding increase in preventative maintenance.” - Engineering Planning and Quality Manager, DP World Southampton
  18. 18. Las Vegas McCarran International Airport Managing all asset classes, improves productivity and increases revenue <ul><li>Deliver quality experience </li></ul><ul><ul><li>diverse customer base </li></ul></ul><ul><li>Increase efficiency and service quality </li></ul><ul><li>Consolidate asset information from silos </li></ul><ul><li>Improve largely manual processes </li></ul><ul><li>IBM Maximo Asset Management </li></ul><ul><li>Tivoli Asset Management for IT </li></ul><ul><li>Tivoli Service Request Manager </li></ul><ul><li>Integration to ERP application </li></ul><ul><li>Consolidate legacy financial and operational systems </li></ul><ul><li>Unifies management of Facilities and IT assets </li></ul><ul><li>Improved technician productivity and repair resolution </li></ul><ul><li>IT cost reduction </li></ul><ul><li>Increased revenue </li></ul><ul><ul><li>accurate charge-back information </li></ul></ul><ul><li>Enhanced security efforts </li></ul><ul><li>Streamlined compliance reporting </li></ul>Business Challenges IBM Solution Business Benefits “ By unifying the management of all our IT and operational assets using IBM solutions, we can maintain an industry leadership position and improve quality of service for travelers. IBM asset management software has also helped us realize a higher percentage of recoverable fees and directly improve revenue as a result.” Enterprise Resource Planning Systems Consultant
  19. 19. Royal Boskalis Westminster nv Using Maximo for Global Maritime Operations <ul><li>Maximo Asset Management to support four “home markets” and 50 vessels </li></ul><ul><li>Configuration to support unique requirements for item management, metering, certificate management and accident/incident reporting </li></ul><ul><li>Data synchronization from office to vessels using IBM Business Partner SRO Solutions’ Data Replicator, allowing each vessel to have its own database instance </li></ul><ul><li>Integration with BAAN ERP </li></ul><ul><li>One set of Master Data “Boskalis wide” </li></ul><ul><li>Able to use multi-site and multi-currency to manage the locations in the Netherlands, UK, Mexico, USA and Abu Dhabi </li></ul><ul><li>Standardized Preventive Maintenance </li></ul><ul><li>Captain and Certificate Manager able to monitor timely completion of critical inspections </li></ul><ul><li>Able to meet requirements to manage consumption of Fuel Lubricants Grease Oil (FLGO) </li></ul>Business Challenges IBM Solution <ul><li>Drive long term economic growth in supporting dredging facilities for: </li></ul><ul><ul><li>Harbors and waterways </li></ul></ul><ul><ul><li>Creation of land in sea </li></ul></ul><ul><ul><li>Coastal and riverbank protection </li></ul></ul><ul><li>Manage a versatile fleet of vessels, operating in multiple countries and continents </li></ul><ul><li>Implement an EAM solution to support engineering of dredging under complex environmental circumstances </li></ul>Business Benefits Royal Boskalis Westminster N.V. is a leading global services provider operating in the dredging, maritime infrastructure and maritime services sectors, providing creative and innovative all-round solutions to infrastructural challenges.
  20. 20. Washington Metro Asset Management in the United States’ Capital <ul><li>IBM Maximo for Transportation to manage rolling stock and support fleet </li></ul><ul><li>IBM Maximo Asset Management to manage linear assets and facilities </li></ul><ul><li>Integration to corporate financial, HR & dispatching systems </li></ul><ul><li>Increased labor utilization and asset reliability </li></ul><ul><li>Inventory fully visible to Maintenance Staff </li></ul><ul><li>Real time access to up to date asset information, enabling efficient job scheduling to minimize passenger impact </li></ul><ul><li>Able to accurately capture assets maintenance costs </li></ul><ul><li>Standardized business process across the enterprise </li></ul>Business Challenges IBM Solution <ul><li>A complex operating environment with 1,141 rail cars, 1,500 active buses, 1,686 service vehicles and other equipment </li></ul><ul><li>Deploy a single asset management solution across the enterprise to manage all assets </li></ul><ul><li>Replace antiquated financial, HR, maintenance, inventory control and purchasing systems </li></ul>Business Benefits With a 106.3 mile rail network and more than 12,300 bus stops, Washington Metropolitan Area Transit Authority (WMATA) is one of the largest North American Transit Systems.
  21. 21. Achieving benefits from EAM systems <ul><li>Leading analyst firm Gartner Research identifies eight items where companies can achieve return on investment (ROI) * </li></ul><ul><ul><li>Labor utilization, 10 to 20% increase </li></ul></ul><ul><ul><li>Asset availability, increase 3 to 10% </li></ul></ul><ul><ul><li>Decrease in new equipment purchases, 3 to 5% </li></ul></ul><ul><ul><li>Warranty recovery, up 10 to 50% </li></ul></ul><ul><ul><li>Inventory reductions, 20 to 30% </li></ul></ul><ul><ul><li>Reduced inventory carrying costs, up to 20% </li></ul></ul><ul><ul><li>Material cost reductions, 5 to 10% </li></ul></ul><ul><ul><li>Purchasing cost reductions, 10 to 50% </li></ul></ul>* – Gartner Group report G00122453, The EAM Market Shows Growth and Consolidation
  22. 22. Typical Benefits from implementing Maximo <ul><li>A transit & rail company reduced purchasing staff by 20% </li></ul>Reduced 10-50% Purchasing Costs Reduced 10-50% Down 5-20% Down 20-30% Up 10-50% Down 3-5% Up 3-5% Up 10-20% Key ROI Data Points <ul><li>A rail maintenance service company reduced costs 20% by optimizing material purchases </li></ul>Material Costs <ul><li>A railroad reduced saved US $1.8M impacting financing, insurance, handling, overhead, etc. </li></ul>Inventory carrying costs <ul><li>A large passenger railroad was able to identify US $18M in excess or obsolete inventory </li></ul>Inventory needs <ul><li>A consumer products company with a medium size fleet increased warranty recovery 50% </li></ul>Warranty recoveries <ul><li>A transit & rail company saved US $9.5M by meeting 100% availability with less </li></ul>Equipment purchases <ul><li>A large OEM reduced overhaul process time from 56 days to 21 days </li></ul>Asset Availability <ul><li>A major US railroad saved US $5M by better tracking labor to specific work </li></ul>Labor Utilization Customer Examples Business Scenarios
  23. 23. Agenda <ul><li>Introductions and Objectives </li></ul><ul><li>Vision </li></ul><ul><ul><li>The Transportation Landscape </li></ul></ul><ul><ul><li>Industry Trends </li></ul></ul><ul><ul><li>Asset Management and A Smarter Planet </li></ul></ul><ul><li>Value </li></ul><ul><ul><li>Solution Map </li></ul></ul><ul><ul><li>Experience </li></ul></ul><ul><ul><li>Case Studies </li></ul></ul><ul><ul><li>Value Proposition </li></ul></ul><ul><li>Summary </li></ul>
  24. 24. Why IBM? ORGANIZATIONS ARE FOCUSED ON… IBM IS DELIVERING… Managing all asset classes in a single system Supporting converging assets Asset Lifecycle Management <ul><li>A single platform that can manage all asset classes with service request, incident, problem, change, release, configuration and provisioning management. </li></ul><ul><li>Web-architected platform built on J2EE with advanced business process management; based on SOA, web services and XML </li></ul><ul><li>End-to-end asset lifecycle management that maximizes the lifetime value of critical assets to the enterprise </li></ul><ul><li>Improved planning processes to optimize production while reducing operational cost and ensuring safe & reliable operations </li></ul><ul><li>Support for both operational & IT assets, as well as IT-enabled operational assets on a single system </li></ul><ul><li>Ability to automate and optimize business processes while crossing EAM and ITAM organizational boundaries </li></ul>Delivering Industry Specific Solutions <ul><li>Unique industry functionality that provides out-of-the-box industry specific business processes </li></ul><ul><li>Complete solutions delivering specific industry and regulatory compliance, while lowering implementation costs </li></ul>
  25. 25. Contact details Bartosz Soroczyński Sales Executive Worldwide Service Management Tiger Team IBM Polska Sp. z o.o. ul. 1 Sierpnia 8 , skr. poczt. 12 02-134 Warszawa, Poland M obile : +48 693 93 52 39 [email_address] www.ibm.com/pl
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