Railways Company Automation

1. Information-age Railway company
& how we can help to achieve it
by Aibek Dunaev
November, 2014

2. Contents
Challenges for a railway company
Focus areas - what should be implemented?
Our Approach - how we plan to solve this?
Potential Vendors - in cooperation with experienced
global consulting companies

3. 1. Challenges
New challenges for railways in mass transit and cargo:
changing from a bureaucratic culture to a customer service
culture
moving from monolithic, inward-looking organizations relying on
subsidy, to complex, outward-looking companies based on
collaboration and partnership
responding to market forces in a competitive environment,
against a background of constrained resources in terms of
finances, network infrastructure and rolling stock
building integrated businesses ready to repel the threat from
low-cost airlines and other competitors

4. 2. Focus Areas
Enterprise Management
Asset Management
Train Operations Management
Manpower & Knowledge Management
Sales & Marketing
Customer Support

5. Enterprise Management
enable real-time corporate data access
optimize pricing and yield (amount of produced
product)
analyze and use data for decision making
maximize productivity
minimize costs

6. Asset Management
enterprise-wide system for gathering, storing, updating
and accessing asset information. Without this, it is difficult
to meet operational and safety requirements;
improves asset utilization and optimization;
improves track MRO (maintenance, repair & operations)
for longer uptime;
improves availability of locomotives, wagons, etc;
includes and combines all kinds of specialised monitoring,
data collection, and decision support systems;

7. Train Operations Management
improve train velocity
reduce dwell time at terminals
improve on-time performance
manage fuel costs
manage capacity to meet demand

8. Manpower Management
improve crew planning and scheduling
control effects of workforce retirement
enable mobile workforce
apply knowledge retention strategy

9. Sales and Marketing
CRM system is needed for:
to organize, automate and synchronize sales,
marketing, customer service;
to develop and maintain relationship with clients;
to track and measure marketing campaigns;
instant metrics on dozens of aspects of business;

10. Customer Support
Call-centers, hotlines
Service centers & Self-service points
Problem/incident ticket management systems
Technical support

11. 3. Our approach
In order to achieve our objectives, we offer to do:
Technical Integration - to be implemented by us
together with vendors;
Cultural Integration - helping employees to quickly
adopt newly integrated technologies. To be
implemented by us together with company’s top
management and HR department;

12. Technical Integration
Step 1: Pre-implementation Consulting:
IT Infrastructure Audit
Railway Infrastructure Analysis
Requirement Gathering & Analysis
Each produces a document that will be a base for next technical
integration phases

13. Technical Integration
Step 2: Integration & Implementation of:
Enterprise Management system
Asset Management system
Train Operations Management system
Manpower & Knowledge Management system
Sales & Marketing automation system
Customer Support automation system
Each consists of Analysis, Planning, Budgeting, Implementation/
Integration, Post-implementation Support setup phases.

14. Technical Integration
Step 3: Post-implementation Consulting:
Post-implementation technical support
Advanced Business Intelligence utilization
Mobile strategy

15. to become customer-centric company;
to create awareness about the changes happening in the
company;
to facilitate adoption of new technologies;
to provide necessary trainings;
to make available self-service training materials;
Cultural integration

16. 4. Potential Vendors
Consulting companies with experience in automation of
Railways companies:
Infosys
Cognizant
Tata Consultings Service

17. Infosys:
Core Transportation System
CTS transformation to improve operational efficiency
developed trip planning algorithm
provided application support:
waybill
service scheduling
dispatching system
equipment identification systems

18. Infosys:
Intermodal
Intermodal equipment reservation system:
unified web interface
single window to handle all internal and external
customer orders
Интермодальной специалисты по логистике
называют грузоперевозку, в ходе которой
используются два и более вида транспорта.

19. Infosys:
Marketing and Pricing
developed CRM system
price discovery
faster price quotations, shipment orders, billing info
improved customer satisfaction
Railroad Price Management System

20. Infosys:
Safety
Safety and Accident Reporting system
Crew certification system

21. Infosys:
Planning and Forecasting
developed Planning and Forecasting System for
effective budgeting
use of Business Intelligence tools (Teradata, Essbase,
Alphablox, WebFocus)

22. Infosys:
Mechanical and Engineering Systems
developed Warm Bearing Detector System
to detect overheated bearings
to prevent derailments
developed Scheduling System for Repairs Management

23. Cognizant:
Intelligent Infrastructure
brings together technologies to address various
aspects of rail system management and control:
sensors,
communications,
computing
intelligent control

24. Cognizant:
Intelligent Infrastructure
enables
proactive maintenance,
planning and scheduling,
fuel management, etc.

25. Cognizant:
Intelligent Infrastructure
results in:
improved reliability and safety,
increased capacity and asset utilization,
better energy efficiency and lower emissions,
higher customer service levels,
increased economic viability and profits

26. Cognizant:
Intelligent Infrastructure
main products:
Thales (ThalesMan)
Siemens (On Track)
Bombardier (Orbita)
IBM (Smarter Railroad)
Via Telemetry (μWEAVE)
Balfour Beatty (AssetView)
CDS Rail (Asset Watch)
Lloyd’s Register (GOTCHA)
Strukton Rail (POSS Online Monitoring)
Indra (DaVinci System)
Alstom (Iconis)
Invensys (Avantis)

27. Cognizant:
Intelligent Infrastructure

28. Cognizant:
Intelligent Infrastructure

29. Cognizant:
Intelligent Infrastructure
Rail personnel maintenance:
• Enables planned maintenance as opposed to emergency
intervention;
• Provides the capability to analyze any breakdowns from trend
measurements, thus providing valuable information about the
nature of the breakdown and facilitating swifter breakdown
resolution;

30. Cognizant:
Intelligent Infrastructure
Railway managers:
Greater availability of assets including trains as a result of
fewer breakdowns and swifter breakdown resolution;
Enables monitoring of railway equipment and train
components, making it possible to identify operational
deviations in time;

31. Cognizant:
Intelligent Infrastructure
Rail companies:
Provides improved insight and the entire maintenance
process. Far fewer unscheduled repairs are needed and
condition- linked maintenance generates cost savings and
efficiency gains;

32. Tata Consulting Services:
Integrated Rail Asset Management
collection and analysis of data in order to optimize
interventions and enable maximum utilization of track
possessions

33. Tata Consulting Services:
Integrated Rail Asset Management
Consulting on Enterprise asset management:
the entire asset management lifecycle
maintenance strategies such as RCM (Reliability Centered
Maintenance)
Engineering solutions:
modular switching and crossings
the design of renewal and refurbishment schemes that
allow the network to continue operating

34. Tata Consulting Services:
Integrated Rail Asset Management
The simulation and forecasting of rail degradation due to changes in
load factors and the provision of appropriate rail to optimize lifetime
cost;
Mobility application platforms to support the deployment of mobile
devices and mobile working;
The implementation of EAM (Enterprise Asset Mgmt) and LAM (Linear
Asset Mgmt) products and their integration with legacy systems;
Non-Linear Assets - Mobile assets (i.e. vehicles, equipment) and Fixed Assets
(i.e. office buildings, plants, equipment);
Linear Assets connect with each other and are part of a network that moves
fixed Assets - rail lines for trains, roadways for cars;

35. Tata Consulting Services:
Integrated Rail Asset Management

36. Tata Consulting Services:
Integrated Rail Asset Management
This approach helps you to:
Gain a cross-functional view of maintenance enabling
maximum use of possessions;
Rapidly identify the root cause of asset related problems and
thereby improve asset availability with lower downtime and
reduced asset failures;
Enhance employee productivity and support informed decision
making and reporting on the go with the increased use of
mobile devices;

37. Tata Consulting Services:
Integrated Rail Asset Management
This approach helps you to:
Optimize full lifetime costs through the increased use of
predictive maintenance approaches;
Maintain accurate drawings and data, thereby increasing safety
and reducing the need for re- surveying prior to the
commencement of projects;
Effectively manage data through the design, build and operate
phases of the asset lifecycle;

38. Tata Consulting Services:
Business Case
(June, 2013) Tata Consultancy Services was selected by Network
Rail Infrastructure Limited as part of its strategic Information
Technology (IT) transformation journey.
About Network Rail Infrastructure Limited is the owner and operator of Britain’s
railway infrastructure. They run, operate, maintain and invest in Britain’s rail network,
which includes:
20,000 miles of track (and infrastructure)
40,000 bridges and tunnels
17 major stations – where more than half of all passenger journeys start or
finish
2,500 other stations - leased to train operators
8,200 commercial properties