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Delivering the Next Generation Airport

Alaistair Deacon, Chief Aviation Technologist at Amor Group, chaired Day 1 of the Operations and Management conference stream at PTE2012.

This is his opening presentation on putting the passenger process and related data at the heart of terminal and airside operations.

Central to this notion of the Next Generation Airport is enhanced collaboration and better use of technology to drive real operational improvements.

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Delivering the Next Generation Airport

  1. 1. The Next-Gen Airport: Passenger processes at the centre of operations Alaistair Deacon Chief Aviation Technologist, Amor Group, UK
  2. 2. Airport operators are under increasing pressure to gain competitive advantage by improving customer experience for passengers and airlines To realise this goal, operators must achieve an integrated view of operations that joins up both terminal and airside processes
  3. 3. The state of our industry • Restricted market access and limited consolidation • Source of revenue instead of value creator • Uncoordinated supply chain Profitability • Misalignment of 20 Airline Industry Has Lost Money in 7 of the Last 10 cost and benefit Years 10 across the supply 0 chain -10 -20 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
  4. 4. Traditional Processes: Operations Departure DCS RMS Handling Traditional AODB Baggage Technology providers
  5. 5. Traditional Processes: Terminal Retail Security Customs Immigration Check in The passenger journey Technology providers
  6. 6. Current Initiatives: ACDM But where are my passengers?
  7. 7. Current Initiatives: Process Optimization Six Sigma = 3.4 defects/million Retail Aim is to remove variance in processes Security Customs Immigration How do you remove passenger variance? Only 70-85% of flights on-time? Check in Average delay 15-20 minutes? Is Six Sigma the correct approach?
  8. 8. The Next Generation Airport Innovation & New Services Process Technology enabled Optimization Enhanced Customer Aligned stakeholders Perception Enhanced Safety & Passenger Centric Security Competitive Advantage New Revenue Streams Cost Savings & Efficiency New Technology
  9. 9. Tactical Management and Situation Awareness
  10. 10. Tactical Management and Situation Awareness
  11. 11. Tactical Management and Situation Awareness
  12. 12. Tactical Management and Situation Awareness
  13. 13. Integrating Airfield and Airport Collaboration Terminal Operations Database KPI Monitoring and Alarm Management Historical Reporting and BI Terminal Operational Terminal Operational Real Time Visualisation and Dashboarding Management Management Third Party Third Party Airport Airport Collaboration Database Airport Stakeholders Stakeholders Operational Operational Systems Forecasts External Mobile Mobile Data Integration and Sensor Measurement Management Layer Systems Users Users Sensor Sensor Sensor Sensor Sensor Sensor Sensor Integration Bus Adaptor Adaptor Adaptor Adaptor Adaptor Adaptor Adaptor Extended Users External Systems External Systems Extended Users
  14. 14. Measure Forecast Integrate COLLABORATE Visualise Decide Do Monitor
  15. 15. 100 200 300 400 500 600 700 0 12:00:00 AM 1:15:00 AM 2:30:00 AM 3:45:00 AM 5:00:00 AM 6:15:00 AM 7:30:00 AM 8:45:00 AM 10:00:00 AM 11:15:00 AM 12:30:00 PM 1:45:00 PM 3:00:00 PM 4:15:00 PM Importance of Forecasting 5:30:00 PM Oslo - 11Feb 2010 at 19:00 6:45:00 PM 8:00:00 PM 9:15:00 PM 10:30:00 PM 11:45:00 PM Recorded Tactical Forecast Tactical Forecast Stragetic Forecast Stragetic Forecast Stragetic Forecast
  16. 16. Measure, Integrate, Collaborate: Dubai Service Service JCR/AOCC JCR/AOCC Development Development Master Planning and Performance Analysis Operations Operations Historical Reporting Terminal Operational Terminal Operational Visualisation and Dashboarding DA Strategy DA Strategy Management Management Airport Airport Operational Service Delivery Measurement Data Warehouse Operational Systems Forecasts External Third Party Third Party Mobile Mobile Sensor Measurement Management and Data Integration Layer Systems Stakeholders Stakeholders Users Users Sensor Sensor Sensor Sensor Sensor Sensor Sensor Sensor Sensor Sensor Adaptor Adaptor Adaptor Adaptor Adaptor Adaptor Adaptor Adaptor Adaptor Adaptor Extended Users Extended Users (eg DA Web Site, (eg DA Web Site, Salik Web Site) Salik Web Site) External Systems External Systems (eg Resource Planning (eg Resource Planning and Management) and Management)
  17. 17. The Next Generation Airport Classic “Plan, Do, Check, Act” "“In God we trust; all others must bring data.” W. Edwards Deming
  18. 18. The future importance! Dubai C3 Twenty A380 Stands
  19. 19. The future importance! Dubai C3 Three Transfer Areas Terminal Operations MUST be linked to Airfield Operations
  20. 20. Conclusions • Siloed solutions must be integrated • Traditional processes and technology solutions limit the growth of the Next Generation Airport • AODB must be augmented with the ACDB • A-CDM/NextGen need to be extended to include Terminal-CDM (T-CDM) • Measure passenger process in real time • Integrate, visualise and share with stakeholders Put the Passenger Process at the heart of the operation!
  21. 21. A Future Vision of Passenger Processes? 100% People Tracking in Real Time *My prediction: 2020 by Google
  22. 22. The Next-Gen Airport: Passenger processes at the centre of operations Alaistair Deacon Chief Aviation Technologist, Amor Group, UK Stand 5000 alaistair.deacon@amorgroup.com
  • NavatasnKongsamut

    Jan. 9, 2020
  • PramodKrishnaMohan

    Jan. 15, 2017

Alaistair Deacon, Chief Aviation Technologist at Amor Group, chaired Day 1 of the Operations and Management conference stream at PTE2012. This is his opening presentation on putting the passenger process and related data at the heart of terminal and airside operations. Central to this notion of the Next Generation Airport is enhanced collaboration and better use of technology to drive real operational improvements.

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