The document provides an outline for a chapter on work groups and teams. It defines groups and discusses the stages of group development. It then examines factors that influence group behavior such as roles, norms, conformity, size, and cohesiveness. It also discusses group decision making, conflict management, and the advantages of using teams. Effective teams are characterized as having clear goals, competent members, trust among members, commitment to goals, good communication, negotiating skills, leadership, and supportive environments.