This infographic provides a visual guide to the evolution in operator roles that will come about as a result of the IoT.

1. THE IOT WILL ENABLE OPERATORS
TO TAKE ON NEW ROLES.
1
PHASE
PHASE
PHASE
2
3
HOW DOES THE IoT
SUPPORT SOCIETY?
HOW ERICSSON SUPPORTS THE
TRANSFORMATION JOURNEY
WHAT IS THE
INTERNET OF THINGS?
The IoT creates value by
connecting devices and
catering for evolving needs.
75%
internet
connected
objects.
A family of 4 will
have an average of
nearly 3 times
as many as today.
THE NETWORK DEVELOPER
> Utilizes network infrastructure
and performance
> Provides new M2M services
> Uses multiple business models
THE SERVICE CREATOR
> Provides innovative end-to-end services
> Builds new ICT-based ecosystems
> Requires partners to support new value chains
THE SERVICE ENABLER
> Integrates new business platforms
> Supports enterprises and processes
> Focuses on customer experience
WE OFFER:
> Advice for establishing a presence
in the IoT market
> IoT solutions, connectivity
and M2M access
> Network and solution management
> Operational support
ADVISE AND INVESTIGATE
> Understand the business and
technology effects
> Forecast network requirements
> Define solutions and processes
> Assess customer experience
MANAGE AND OPERATE
> Use qualified solutions
to maintain networks
> Deliver IT services
across platforms
> Focus on customer care
DEPLOY AND INTEGRATE
> Initiate innovative IoT solutions
> Use data to produce new insights
> Leverage assets to enable new
revenue streams
The IoT will change
how we use technology.
ERICSSON
SUPPORTS OPERATORS
AT EVERY STEP OF THIS
TRANSFORMATION.
of companies across industries
are already exploring the IoT.
Evolving
Operator
Roles
By 2020 there will be up to
In Ericsson’s vision for the Networked
Society, everything that can benefit
from being connected is connected.
These enhanced capabilities will
transform the way we live our lives.
© Ericsson 2014
www.ericsson.com/services
100BILLION
CONNECTED
DEVICES
50
They can reinvent
themselves and provide
new value-added services.
To become an IoT service provider,
operators will have to adapt to new
markets and challenges.
WE HELP YOU
GET THE WHOLE
PICTURE
For operators,
this is the
opportunity
of a lifetime.
INTERCONNECTION
The IoT is the
of our physical
environment with
the internet.
By taking a structured approach to the IoT and
addressing all phases of the customer experience,
Ericsson can help you adapt your operations and make
the most from IT, business and networks.