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  • 1. Migrating to Google MailPerspectives from Medicine & CiCs
    11/9/2011
  • 2. How many accounts do we have?
    Who do they belong too?
    And to which departments are these people aligned?!
    11/9/2011
    Planning
  • 3. Planning
    uReports based upon faculty/departmental code.
    Medicine, Dentistry & Health (FME) comprises nine departments:
    Cardiovascular Science CDL
    Oncology OCP
    Clinical Dentistry DEN
    Neuroscience NEU
    Human Metabolism HMC
    Nursing & Midwifery NUR
    Infection & Immunity III
    Human Communication Science SPE
    ScHARR HRR
    11/9/2011
  • 4. Planning
    Approximately 2500 email accounts.
    ~1300 staff - reported aligned to departments
    ~700 honorary staff
    ~500 PGR
    260 z-role accounts with no portal access
    11/9/2011
  • 5. How to roll out?
    Adequate support to be made available via CiCs web site, on the day of migration in departments and via helpdesks/remote assistance etc.
    Ensure no users migrated over weekend.
    Faculty IT support staff & CiCs teams to support each other .
    Migration batches and schedule commensurate with size of departments.
    Schedule that allowed an element of contingency planning.
    Reviews of Progress.
    11/9/2011
  • 6. ‘The Plan’
    11/9/2011
  • 7. Results
    As of this morning all accounts successfully migrated.
    Estimated 10% - 15% of users required direct support from Faculty or CiCs staff onsite.
    CiCs Helpdesk / Med-IT reports no significant increase in support requests.
    11/9/2011
  • 8. CiCs Perspective
    CiCs helpdesk aware of migration schedule.
    Supportworks user information updated daily to reflect account moves.
    Support requests from users easily passed to Med-IT via supportworksor direct to CiCs contacts onsite.
    11/9/2011
  • 9. CiCs Perspective
    CiCs second line support immediately available to advise and help with process issues.
    Direct feedback from users and departmental IT Staff.
    Good practical experience.
    11/9/2011
  • 10. CiCs Perspective
    CiCs staff presence well received by users.
    Involvement of IT staff from other faculties mutually beneficial.
    11/9/2011
  • 11. Summary
    Communication, Cooperation & Planning essential for a seamless transition.
    From the users:
    ‘We like Google – give us more!’
    11/9/2011

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