CiCS March 2010 Teldev

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CiCS March 2010 Teldev

  1. 1. Telecoms Developments<br />Mark Franklin & Chris Daniels<br />CiCS User Group March 2010<br />
  2. 2. Billing and Processes<br />New charging scheme for desk telephones<br />Everyone pays<br />Call costs more closely match what we pay<br />Rental per extension number<br />Back dated to Aug 2009<br />Future savings passed onto user departments<br />CiCS User Group March 2010<br />
  3. 3. Billing and Processes<br />BT and Mobiles (Vodafone and O2)<br />Move to a single account for whole University<br />Guarantees the bill gets paid<br />Tariff checking<br />Reduced overall admin<br />Direct debit<br />Detailed info still provided if requested<br />Different ways for charging (or not) for small purchases<br />CiCS User Group March 2010<br />
  4. 4. Upgrade to IP Telephony<br />May 2008 – core and connections to local nodes over IP network<br />Resilience, expansion, future proofing<br />Retained digital/analogue phones until we decided how best to roll out IP solutions<br />More recent developments (more later)<br />CiCS User Group March 2010<br />
  5. 5. Why IPT?<br />Resilience & Expansion<br />Closer integration of voice application and other services (more later, fingers-crossed)<br />Saving on cabling (and related infrastructure)<br />Saving on power (and kit to provide it)<br />Mobility/off-site working<br />Moves and changes simpler<br />CiCS User Group March 2010<br />
  6. 6. Current Developments<br />Call centre applications and reporting<br />Voice portal/Voice interaction<br />Call recording<br />IP end-point delivery<br />Hard-phones<br />Soft-phones<br />Portal<br />CiCS User Group March 2010<br />

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