Arrow ECS - One Source, IT Skills & Serivces

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Providing end-to-end IT skills and services. A single source of technology and skills on which Arrow ECS' partners can build their business.

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Arrow ECS - One Source, IT Skills & Serivces

  1. 1. Arrow Enterprise Computing SolutionsOne sourceIT skills and services World-leading services portfolio
  2. 2. Providing end-to-endIT skills and servicesArrow ECS has been successfully delivering a comprehensive portfolio of services for many years.We’ve proved our value time and again as a single source of technology and skills on which ourpartners can build their business.Whether we’re working directly with you Best in class State-of-the-art facilitiesor with your customer on your behalf, you Arrow ECS is a recognised leader in We have invested heavily in the creationcan trust us to put your interests at the specialist IT training services and provides of multiple state-of-the-art Technologycentre of everything we do and to make a first-class training for both end users and Solution Centres. These provide thepersonal commitment to your success. channel partners. Our extensive portfolio perfect facility for demonstrating ITBy providing people, resources and of training services delivers accredited and infrastructure solutions in a trulycomplementary skills, we help you to bespoke training courses for most IT heterogeneous environment. They providedeliver measurable benefits to your infrastructure solutions, as well as our channel partners with the ability tocustomers, gain market share and addressing vendor-independent IT issues. educate and influence key customers andstrengthen your standing within ultimately assist in driving incrementalthe industry. sales for you. Customer satisfactionSupport for your business assuredArrow ECS Services offer pre-sales Our skilled team of industry-certifiedindependent technical advice, a full consultants, experienced instructors andrange of services including design and dedicated Services Support team are hereimplementation, customer support to support your business as and when youservices and IT training. Our skills and need us to. This flexibility means that youservices complement and extend your own can grow your business at your own pace,resources while sharpening your open up new revenue streams withoutcompetitive edge. overstretching your own resources and rely on us to help you fix the problems that arise along the way.Our services team is waiting to help: 0870 251 7010 www.arrowecs.co.uk/services consultancybooking@arrowecs.co.uk
  3. 3. Why partner withArrow ECS for services?Every one of the following features of Arrow ECS service delivery adds significant value to yourbusiness. Viewed as a whole, they offer a unique breadth of support that differentiates Arrow ECSin the marketplace. • Impartial pre-sales consultancy and • Fully accredited vendor, sales and consultancy technical advice teams who deliver to the highest standards • Expert design, development and project • Bespoke and packaged service deliverables management through to implementation • Superb state-of-the-art technology • Engineering build centre, allowing minimal solution centres to showcase our vendors’ disruption when installing a solution latest solutions • Customer support services, offering post-sales • Recognised European leader in specialist support and technical advice IT training services • Central resource desk for scheduling consultants, • Outstanding Education Centres in London, providing a rapid booking response Reading, Manchester, Nottingham, Harrogate, Glasgow and Edinburgh
  4. 4. Complete coverage fortoday’s IT business needsThe technical skills that underpin all Arrow ECS solutions have been consolidated into an integratedportfolio to provide a unified resource for our partners and their customers.Pre-sales Consultancy and Why partner withArrow ECS mixes best-of-breed technical support Arrow ECS for businesstechnologies, the highest levels of Partnering with Arrow ECS provides support services?accreditations and a wealth of experience access to expert technical knowledge, In today’s dynamic business world, weto design and implement solutions on your with market-leading services and provide consistently excellent delivery tobehalf. In the fast-moving arena of IT solutions designed to improve efficiency fulfil your customers’ changing needs andinfrastructure solutions, we can act as an and increase profitability. Our consultants provide your business with dependable,extension of your own sales team by can help your customers to extract long-term support.recommending, demonstrating and maximum value from their currentsourcing products or solutions to meet infrastructure to protect their previousbusiness objectives and requirements. investment. A prime example is achieving • Grow your business with fewer simpler, more cost-effective infrastructure in-house technical resourcesDesign and management. We help you to reinforce • Rely upon certified, experienced your credentials as your customer’simplementation consultants when you need them business partner, committed to helpingArrow ECS Services are designed to make them maximise ROI. • Win new customers with ourlife simple, freeing you to invest your pre-sales servicesenergies and resources in building yourcore business. Maintaining business Service advantage • Deliver a complete solution tocontinuity, ensuring regulatory your customers including The Arrow ECS Service Advantage is thecompliance, installing firewalls, pre-sales, implementation, ultimate packaged services in a box. Yousafeguarding and enhancing network benefit from essential consultancy, documentation and knowledgeperformance… whatever the requirement, transfer services quotations and/or training services in aArrow ECS adds tangible business value at high value package and at a bundled,every stage. cost-effective price. Service Advantage provides you with aAssessment services number of service days. How will youObjective-driven assessments ensure you allocate yours? You can choose fromget just the right service that you need, system health checks, design andwhether driven by compliance, an incident, specification, post-sales installation andor good practice. We can offer a complete configuration, accreditation training,Technical Audit, covering internal and product and solution education.external scenarios.
  5. 5. Dedicated tocustomer satisfactionOver one thousand UK organisations rely on Arrow ECS for peace of mind. Their satisfaction isparamount. That’s why we provide them with premium post-sales technical support through flexible,tailored support packages that meet their specific business requirements.Customer Support Centre Desktop Support Services Why partner withOur highly skilled engineers’ Desktop downtime has a serious impact Arrow ECS for customerunderstanding of the underlying on productivity. Our 24x7 Desktop Support support services?infrastructure and operating systems Services provide instant access to expert When a problem arises, you needenables us to deliver the highest quality support staff and timely solutions. A quick immediate support. We’ve put the rightsupport, while the Arrow ECS Customer call, email, web request or chat session framework of people and systems in placeSupport Centre is staffed with skilled will provide assistance on all the major to provide fast, easy access to skilledtechnicians, on hand to resolve any desktop operating systems, as well as professionals who can help.technical difficulties. traditional and virtual desktop environments. Once again, you have the flexibility to choose the option that’s rightOne Call Support • A single point of contact for all for you: standard or enhanced.As an Arrow ECS partner, you have a your support needssimple way to access telephone-based • Reduces system downtime andtechnical support services, for expert increases overall reliabilitytroubleshooting assistance – round the and productivityclock if you wish. One Call Support offers • Industry-certified engineers witha one-stop shop for support: you willnever be told to call someone else. A real-world experiencenumber of different options lets you • Escalation support to vendors aschoose the coverage that best matches needed on your behalfyour requirements. • No voicemail or automated menu systems – we know the importance of a prompt, informed response and always answer the phone in person!Our services team is waiting to help: 0870 251 7010 www.arrowecs.co.uk/services consultancybooking@arrowecs.co.uk
  6. 6. Technology trainingfor the real worldOrganisations are increasingly reliant on sophisticated IT systems to drive their business forward.This growing dependence on technology means professional training has never been more critical toyour business.End-user training Instructor led online World-class trainingTraining with Arrow ECS equips IT training facilitiesprofessionals – your own and your Through a virtual classroom you can The setting in which you learn adds greatlycustomers’ teams – with the knowledge access live online learning from our expert to the success of the training experience.to gain maximum return on investment in instructors. With a packed schedule of In fully equipped Arrow ECS trainingtechnology and eliminate the business topics delivered in three-hour bite-sized facilities across the country, we’ve createdrisks of interruptions to service. Through sessions, we can provide a flexible the perfect learning environment, whereguided hands-on practice, youll develop approach to learning. delegates can concentrate on acquiringthe skills and knowledge to resolve and practising new skills away from thereal-world IT issues. pressures of work. The effortless way to sell trainingAccreditation Advice on the training We can provide you with a tailor-madeWith training support from Arrow ECS, training website, fully branded with your that’s right for youryou’ll gain the accreditations required by own corporate identity, and training businessleading vendors. As well as being collateral, completely free of charge. In Our training sales team can advise on themandatory in many cases, success in offering training, you differentiate your most appropriate courses, provideachieving industry approved accreditations business, keep out the competition, lock in guidance on pre-requisite training, sendcan bring incremental business benefits, your customers, and make attractively out joining instructions and advise onincluding privileged access to the product high margins – all with minimal effort. accommodation. Specialist vendorroadmap, sales and marketing tools, Among the benefits of using the Arrow combination workshops, closed coursesspecial pricing arrangements, and other ECS Education Partner Portal are: zero and on-site training can also be tailored toadditional vendor support. Importantly, upfront investment, fully branded training individual requests.gaining these accreditations alsodemonstrates to your customers your materials, a maintenance-free websitecommitment to quality. and freedom of choice as to which vendors you promote. Your customers have easy access to a live view of IT courses and available dates by vendor and can then book online, meaning minimum effort and involvement for your team.
  7. 7. Why partner withArrow ECS for education services?We’ve invested in every aspect of our Education Services, our people, facilities, equipment andtraining offering to help you to acquire essential skills for the rapidly changing technology landscape. • Outstanding Education Centres in London, • Access to the hardware and software equipment Reading, Manchester, Nottingham, Harrogate, necessary to become fully proficient Glasgow and Edinburgh • A breadth of approach to training and knowledge • State-of-the-art classrooms, with break-out transfer that goes beyond the classroom to areas for delegates to relax include instructor led online training • Comprehensive portfolio of scheduled and • Flexibility to offer on-site training bespoke courses, through which 10,000 students a year acquire news skills and knowledge • Well established partner programme • Industry awards and vendor accolades • Regular information updates via social media demonstrate our commitment to quality including Twitter and LinkedInOur training team is waiting to help: 0870 251 1000 www.arrowecs.co.uk/training trainingsales@arrowecs.co.uk
  8. 8. About Arrow ECSArrow ECS is an information technology distributor specialising in providingend-to-end IT infrastructure solutions including data storage, servers, enterprisesoftware, network security, unified communications and virtualisation. Working withour channel partners, we optimise the efficiency with which organisations can store,manage, protect and deploy their data, equipping them with secure access tobusiness-critical information any time, from any location, on any device.Our deep technical understanding is reinforced by strong business relationships andcontinually monitoring rapidly changing IT markets for the latest product advancesand emerging technologies. Through close alliances with the world’s leading ITvendors, we deliver innovative solutions, complemented by an impressive portfolio ofexpert professional services and IT training.With over 25 successful years in the IT industry, we have the skills and experience tosupport our channel partners from initial consultation, planning and design, throughengineering build to implementation. In doing so, we enable our partners to delivereven more value to increase their customers’ competitive edge.Arrow Enterprise Computing Solutions (ECS) is a business segment of ArrowElectronics Inc. More details are available at www.arrowecs.co.ukHead Office London Office Reading Office Nottingham OfficeNidderdale House Fourth Floor Building 1320 Woodside HouseBeckwith Knowle The Royal Exchange Arlington Business Osier DriveOtley Road London Park Sherwood ParkHarrogate EC3V 3LN Theale, Reading NottinghamHG3 1SA Tel: 020 7786 3400 RG7 4SA NG15 0DSTel: 01423 519000 Fax:020 7786 3444 Tel: 0118 971 1511 Tel: 01623 500200Fax:01423 519250 Fax:0118 971 1522 Fax:01623 500201 0870 251 7010 www.arrowecs.co.uk/services consultancybooking@arrowecs.co.ukCopyright ©2011 Arrow ECS. All rights reserved. Company registered number 3952678.

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