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Customer Solutions
Typical Challenges – Managed Services  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Apollo Health Street – Strategic Support Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managed Services - Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],With an average First Level Resolution rate of above  70%  , our Service Desk saves your customers time and money!
Customer Profile – Covisia Solutions, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Based in Waltham, Massachusetts, Covisia Solutions Inc. is a leading provider of information application delivery, networking, security and IT support services designed to enable clients to work more effectively and increase focus on their core business. ,[object Object],[object Object],[object Object],[object Object],[object Object],http://www.covisia.com Covisia Solutions named 2008 Northeast Partner of the Year! The Covisia Service Desk
Customer Profile – Capital Network Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The CNS Service Desk http://www.cns-service.com
Customer Profile – Structured Technologies, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Structured Technologies is the regional leader in Data Center Solutions and Managed IT Services.   STI brings the best of enterprise technology and expertise to all sized businesses!   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.struct.com The STI Service Desk
Customer Profile – Second City Computers, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Since 1992, Second City Computers, Inc. has been providing networking solutions and support. Our experience has helped us develop a process that allows us to best meet your needs. ,[object Object],[object Object],[object Object],Managed Services http://www.2cc.com The 2cc Service Desk
Customer Profile – eTG ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ETG specializes in technology for physician practices, so we're uniquely equipped to deal with your business challenges stemming from technology. We have specific, focused experience working with a myriad of practice management systems, electronic medical records systems, lab solutions, imaging systems and hospital integration. In other words, we power healthy business.   http://www.2cc.com The eTG Service Desk Because our focus is healthcare, we offer informed opinions and connect you with our other clients for consultation. Other IT companies don't have that specialized knowledge to share to your benefit. ETG is also actively involved in the major trade associations and groups, like the MGMA and HIMSS, which helps us stay current on relevant issues and maintain regular training on the technical areas of our business.
Customer Profile – DynaSis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],F ounded in 1992 as a small computer repair and service business, DynaSis has evolved into one of the metro Atlanta area’s most respected information technology firms, now offering a comprehensive suite of services and technology solutions. http://www.2cc.com The DynaSis Service Desk Your Equipment, Our Expertise Our Equipment, Our Expertise
Our Combined Knowledge & Experience Managed Services Service Desk Your Company
What our Partners are saying! I wanted to take the opportunity to reflect on your Team and the transition our Service Desk support to Apollo. You have all the right players in place as this transition was a very smooth one. The Team continues to grow with addressing the unique issues we have with different Customers and your Team adapts to these change remarkably and very professional. Our Level 1 queue has never been under control like it is now through Apollo. You have a solid Team and they handle themselves well with our, sometimes, difficult clients.  Great job and keep up the fantastic efforts. They are very much appreciated!!! Sincerely Keith Wrubleski, Director - Professional Services Structured Technologies Inc. Our [Covisia] integration of Apollo’s Service Desk into our managed support services was near flawless.  Apollo worked aggressively to understand our tools, protocols and procedures; while making recommendations and improvements with workflow management between the two organizations.  Apollo’s ability to deliver a first-class Service Desk has been a true value-add to our managed support service offerings.    Sincerely Don Croad, Director of Support Services Covisia Solutions, Inc.
Why Apollo Health Street? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],We look forward to working with you to engineer the best business solution available.
Contact Information Bill Hockensmith Program Manager, AHS Strategic Solutions Direct – 770.627.9400 Mobile – 404.805.6459 Email –  [email_address] Our customers love us and so will you! Thank You

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Managed Services Support

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  • 11. Our Combined Knowledge & Experience Managed Services Service Desk Your Company
  • 12. What our Partners are saying! I wanted to take the opportunity to reflect on your Team and the transition our Service Desk support to Apollo. You have all the right players in place as this transition was a very smooth one. The Team continues to grow with addressing the unique issues we have with different Customers and your Team adapts to these change remarkably and very professional. Our Level 1 queue has never been under control like it is now through Apollo. You have a solid Team and they handle themselves well with our, sometimes, difficult clients. Great job and keep up the fantastic efforts. They are very much appreciated!!! Sincerely Keith Wrubleski, Director - Professional Services Structured Technologies Inc. Our [Covisia] integration of Apollo’s Service Desk into our managed support services was near flawless.  Apollo worked aggressively to understand our tools, protocols and procedures; while making recommendations and improvements with workflow management between the two organizations.  Apollo’s ability to deliver a first-class Service Desk has been a true value-add to our managed support service offerings.  Sincerely Don Croad, Director of Support Services Covisia Solutions, Inc.
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  • 14. Contact Information Bill Hockensmith Program Manager, AHS Strategic Solutions Direct – 770.627.9400 Mobile – 404.805.6459 Email – [email_address] Our customers love us and so will you! Thank You