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Siemens IT Solutions and Services


IT Industrialization and beyond
Industrialization
- Part III -




                                    Copyright © Siemens AG 2010. All rights reserved.
Page 1    June-10                                         Siemens IT Solutions and Services
Industrialization - Index


1        The Heart of our Service Provision

2        Negative Associations

3        The Benefits

4        Contact




                                     Copyright © Siemens AG 2010. All rights reserved.
Page 2        June-10                                      Siemens IT Solutions and Services
IT Industrialization –
The Heart of our Service Provision




                         Quality                     Transparency




         Comparability                      Choice



                              Reliability                      Flexibility




                                            Copyright © Siemens AG 2010. All rights reserved.
Page 3         June-10                                            Siemens IT Solutions and Services
Industrialization –
Negative Associations


                               The Company does not
                                recognize my needs

                                                                Does not fit my
                                                                 requirements
   Factory instead of
interesting showrooms
                                                                      No Customer
                                                                   responsibility feeling

         Unsatisfied workers
                                                               Bad service

                               Employees do not identify
                                  with their products
                                                        Industrialization
                                               Copyright © Siemens AG 2010. All rights reserved.
Page 4          June-10                                              Siemens IT Solutions and Services
Industrialization –
The Benefits


Industrialization is part of our daily life.
                               Separation of customer
                              experience and production



         High availability                                           Low prices




            No surprises                                             Consistent quality


                             Global availability of products

                                                         Industrialization
                                                Copyright © Siemens AG 2010. All rights reserved.
Page 5           June-10                                              Siemens IT Solutions and Services
Industrialization –
The Benefits


An Example…
Do you worry where your car
manufacturer installs its airbag sensor?

   Possibly not, but it needs to work at
   100% perfection!

IT Industrialization allows us to provide you
the highest quality at the lowest price.




                                                         Industrialization
                                                Copyright © Siemens AG 2010. All rights reserved.
Page 6         June-10                                                Siemens IT Solutions and Services
The Benefits: Customer Interface




  Are you worried how your Internet search
  engines get the sites you are looking for?

  Or are you simply searching:
     Direct keyword entry

     Quick and clear result presentation

     Most relevant results first

  Just let your provider take care of anything else




                                                               Industrialization
                                                      Copyright © Siemens AG 2010. All rights reserved.
Page 7            June-10                                                   Siemens IT Solutions and Services
What means Industrialization to us?




  Industrialized service provision is a mindset

  We benchmark ourselves to the leaders in
  industrial production – e.g. car manufacturers

  We automate processes wherever possible

  We do everything to provide our customers
  the same outstanding quality as usual




                                                            Industrialization
                                                   Copyright © Siemens AG 2010. All rights reserved.
Page 8         June-10                                                   Siemens IT Solutions and Services
Industrialization and beyond


This presentation is part of a series of Industrialization topics.
If you would like to know more, please continue with “Part IV – How we work together”.


            Part I – Challenges of our Customers

            Part II – Our Promise

            Part III – Industrialization

            Part IV – How we work together

            Part V – Answers for our Customers

                                                  Copyright © Siemens AG 2010. All rights reserved.
Page 9        June-10                                                   Siemens IT Solutions and Services
You want to know more? Just contact:




                    Andreas Degenhardt
                    Head of Global Application Management
                    Siemens AG
                    Siemens IT Solutions and Services

                    Otto-Hahn-Ring 6
                    81739 Munich
                    Germany

                    Phone: +49 (89) 636-46500
                    andreas.degenhardt@siemens.com
                    www.twitter.com/applicationmngt




                                       Copyright © Siemens AG 2010. All rights reserved.
Page 10   June-10                                            Siemens IT Solutions and Services

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IT Industrialization Part 3

  • 1. Siemens IT Solutions and Services IT Industrialization and beyond Industrialization - Part III - Copyright © Siemens AG 2010. All rights reserved. Page 1 June-10 Siemens IT Solutions and Services
  • 2. Industrialization - Index 1 The Heart of our Service Provision 2 Negative Associations 3 The Benefits 4 Contact Copyright © Siemens AG 2010. All rights reserved. Page 2 June-10 Siemens IT Solutions and Services
  • 3. IT Industrialization – The Heart of our Service Provision Quality Transparency Comparability Choice Reliability Flexibility Copyright © Siemens AG 2010. All rights reserved. Page 3 June-10 Siemens IT Solutions and Services
  • 4. Industrialization – Negative Associations The Company does not recognize my needs Does not fit my requirements Factory instead of interesting showrooms No Customer responsibility feeling Unsatisfied workers Bad service Employees do not identify with their products Industrialization Copyright © Siemens AG 2010. All rights reserved. Page 4 June-10 Siemens IT Solutions and Services
  • 5. Industrialization – The Benefits Industrialization is part of our daily life. Separation of customer experience and production High availability Low prices No surprises Consistent quality Global availability of products Industrialization Copyright © Siemens AG 2010. All rights reserved. Page 5 June-10 Siemens IT Solutions and Services
  • 6. Industrialization – The Benefits An Example… Do you worry where your car manufacturer installs its airbag sensor? Possibly not, but it needs to work at 100% perfection! IT Industrialization allows us to provide you the highest quality at the lowest price. Industrialization Copyright © Siemens AG 2010. All rights reserved. Page 6 June-10 Siemens IT Solutions and Services
  • 7. The Benefits: Customer Interface Are you worried how your Internet search engines get the sites you are looking for? Or are you simply searching: Direct keyword entry Quick and clear result presentation Most relevant results first Just let your provider take care of anything else Industrialization Copyright © Siemens AG 2010. All rights reserved. Page 7 June-10 Siemens IT Solutions and Services
  • 8. What means Industrialization to us? Industrialized service provision is a mindset We benchmark ourselves to the leaders in industrial production – e.g. car manufacturers We automate processes wherever possible We do everything to provide our customers the same outstanding quality as usual Industrialization Copyright © Siemens AG 2010. All rights reserved. Page 8 June-10 Siemens IT Solutions and Services
  • 9. Industrialization and beyond This presentation is part of a series of Industrialization topics. If you would like to know more, please continue with “Part IV – How we work together”. Part I – Challenges of our Customers Part II – Our Promise Part III – Industrialization Part IV – How we work together Part V – Answers for our Customers Copyright © Siemens AG 2010. All rights reserved. Page 9 June-10 Siemens IT Solutions and Services
  • 10. You want to know more? Just contact: Andreas Degenhardt Head of Global Application Management Siemens AG Siemens IT Solutions and Services Otto-Hahn-Ring 6 81739 Munich Germany Phone: +49 (89) 636-46500 andreas.degenhardt@siemens.com www.twitter.com/applicationmngt Copyright © Siemens AG 2010. All rights reserved. Page 10 June-10 Siemens IT Solutions and Services