IRM_E_13.03.2012

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IRM_E_13.03.2012

  1. 1. Quick Solution Delivery Offered by Knowledge IT Industry Wise Solutions Patent & Intellectual Manufacturing Medical & Health care Beauty & care Education Oil and energy Property Industry Industry Industry Industry Industry Electronics Franchising Industry Products Construction Public Utilities Government Industry Industry & Services Industry Knowledge IT Solutions 1. IP Management 2. HR Strategy 3. Incident Response (IPM) Management (HSM) Management (IRM) 4. Emergency Incidence 5. Corporate Governance Management (EIM) Management (CGM) Knowledge IT Products Object Forensic Administration Project Review Manager (OM) Manager (FM) Manager (AM) Manager (PM) Manager (RM) Discovery Workflow Schedule Human Resource Corporate Manager (DM) Manager (WM) Manager (SM) Manager (HRM) Manager (CM) 2012 © Knowledge IT Corporation. All Rights Reserved
  2. 2. Pick and Use Functions that you Need With any application, you effectively use only 10% of the application. But with Knowledge IT’s SaaS applications, you use only those functions that you need. The Knowledge IT Products Object Forensic Manager (OM) Manager (FM) Review Workflow Manager (RM) Manager (WM) Project Administration Manager (PM) Manager (AM) Human Resource Discovery (RM) Manager (HRM) Manager (DM) Corporate Schedule Manager (CM) Manager (SM) Easy Third Party Software Integration 2012 © Knowledge IT Corporation. All Rights Reserved
  3. 3. Knowledge IT’s 4 Types of Application Based on Needs & User Demand Knowledge IT offers a variety of SaaS applications which do not require initial investment and installation effort, by providing easy-to-deploy software services at competitive pricing. The applications supports small businesses and large corporations, contributing to increasing effectiveness and reducing expenses. Professional Business Enterprise UltimateIndividuals・SOHO Small and Medium Small and Medium For large companies Personal Offices enterprises or Enterprises or looking for full control or Small Offices Shop owners Enterprise Subcontractors and autonomyBest for individual Suitable for system ranging Ideal for organizations and Highly specialized set ofuse and smaller from two to multiple users. businesses with large groups. administration tools in anbusinesses Data access for packaged Security, access privileges as application is ideal for large groups predetermined privilege based. well as functions can be of people in an organization. ThisTypical Usage Secure user access. determined by the customer and Ultimate set comes with the freedomSize: 1-5 Users Typical Usage set/added per category of users to build a solution view and dig- Size: 30 and above from Packaged Solution. down feature according to each Typical Usage customer’s need. Role based as well Size: 50 and above as privilege based access control can be set by the Business and above. Typical Usage Size: 100 and above 2012 © Knowledge IT Corporation. All Rights Reserved
  4. 4. Incident Search of Different Types User LoginIncident Search Result 2012 © Knowledge IT Corporation. All Rights Reserved.
  5. 5. Incident Registration User Login2012 © Knowledge IT Corporation. All Rights Reserved.
  6. 6. Incident Registration Notification Help Desk Manager Login He may also reply alongHelp Desk manager receive the with any feedback orincident registration alert mail suggestion.and will assign it to theconcerned analyst. 2012 © Knowledge IT Corporation. All Rights Reserved.
  7. 7. Incident List Analyst LoginAnalyst finds anincident assigned to him 2012 © Knowledge IT Corporation. All Rights Reserved.
  8. 8. Add Follow Up Analyst Login Analyst can add follow up if required to convey his message to user regarding an incident.Different IndexDescription Form 2012 © Knowledge IT Corporation. All Rights Reserved.
  9. 9. User Incident List User LoginIcon of follow upadded by analyst. User finds follow up attached by analyst. 2012 © Knowledge IT Corporation. All Rights Reserved.
  10. 10. Follow Up Notification User Login Analyst Login User may report or give his acknowledgement on incident being resolved or follow up added by analyst. Analyst will find notification of user feedback on follow up via mail.2012 © Knowledge IT Corporation. All Rights Reserved.
  11. 11. Incident Modify Analyst LoginLock will appear so that noone else will access it. 2012 © Knowledge IT Corporation. All Rights Reserved.
  12. 12. Incident Copy Analyst Login If the problem occurs again analyst may copy selected incident to required folder.2012 © Knowledge IT Corporation. All Rights Reserved.
  13. 13. Pull Mail Escalation Multiple forms with various KPI’s can be set for mail escalation by any user. Mail escalated when escalation form values matches.2012 © Knowledge IT Corporation. All Rights Reserved.

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