Get to know more about Customer Centricity.

1. Customer Service - Quotes

2. “There is only one valid
definition of BUSINESS
PURPOSE:
to create a CUSTOMER”PETER DRUCKER

3. “For INDIVIDUALS,
CHARACTER is destiny.
For
ORGANIZATIONS,
CULTURE isTONY HSIEH

4. A business is
simply an IDEA
to make other people’s lives
better.”RICHARD BRANSON

5. “Your most
UNHAPPY
CUSTOMERS are your
GREATEST
SOURCE OF
LEARNING”– BILL GATES

6. “Forget about your
COMPETITOR
S,
just focus on
your – JACK MA

7. “It is not the EMPLOYER
who pays the wages.
Employers only handle the
MONEY. It is the
CUSTOMER
who pays the wages.”
– HENRY FORD

8. “Here is a powerful
yet simple rule.
Always give people
more than they
EXPECT TO
– NELSON BOSWELL

9. “Every company’s greatest assets
are its
CUSTOMER
S, because without customers
there is no
– MICHAEL LEBOEUF

10. “Customer experience is a
catalyst of
TRANSFORMATION.
It directly impacts culture,
strategy, structure and all
parts of a
– CHRISTINE CRANDELL

11. “Customer
satisfaction is
WORTHLES
S. – JEFFREY GITOMER

12. – SETH GODIN
“Don’t find customers for
your
PRODUCTS
,
find products for your
CUSTOMERS

13. – JERRY GREGOIRE
“The customer
EXPERIENCE
is the next
competitive

14. “The more you engage
with customers the clearer
things become and the
easier
it is to determine what you
should be doing.”
– JOHN

15. “What helps
PEOPLE
helps – LEO
BURNETT

16. “The customer isn’t always right.
BUT, IF YOU
DON’T
LISTEN TOYour product won’t be either.”
– OLI GARDNER

17. “Customer Service shouldn’t be a
DEPARTME
NT
It should be the entire
COMPAN– TONY HSIEH

18. “Amazing things
happen when you
LISTEN
to the consumer.”
– JONATHAN MILDENHALL

19. “People don't care how much you know
UNTIL THEY
KNOWhow much you care.”
– THEODORE ROOSEVELT

20. “Get closer than ever to your
customers. So close that
YOU tell them what they
need well
BEFORE they realize it
THEMSELV
ES.”
– STEVE JOBS

21. “When the CUSTOMER
comes FIRST, the
CUSTOMER
will LAST.”
– ROBERT HALF

22. THANK YOU