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Internal
Internal
Using Data to Drive Employee Engagement and Retention
Internal
Internal
Why Employee
Experience (EX)
Matters
Employees are your internal customers.
Happy employees = productive workforce,
stronger brand, lower turnover.
Internal
Internal
Why Employee
Experience(EX)
Matters
Employees are your internal customers.
Happy employees = productive workforce,
stronger brand, lower turnover.
Internal
Internal
Employee
Journey Mapping
A visual representation of an employee's
experience from hire to retire. Identify pain
points and opportunities for improvement.
Internal
Internal
Internal
Internal
Metrics
Tailored to the
Journey
Different stages require different metrics.
• Recruitment: Time to hire, quality of hire
• Onboarding: New hire satisfaction, time to productivity
• Development: Training effectiveness, promotion rate
• Exit: Turnover rate, exit interview feedback
Internal
Internal
Linking Metrics
to Priorities
Align metrics with your
organization's goals.
Internal
Internal
Examples of Actionable Metrics
• Engagement: Employee Net Promoter Score (eNPS)
• Productivity: Task completion rate, goal attainment
• Absenteeism: Absence rate, patterns related to the journey
Internal
Internal
Communication
Throughout the Journey
Regular feedback is essential.
Use surveys, one-on-ones, and
pulse checks.
Internal
Internal
Turning Data into Action
Don't just collect data – act on it! Show employees their feedback
is value
Internal
Internal
Technology as an
Enabler
Automate feedback collection and
analysis to save time and
resources.
Internal
Internal
Continuous Improvement
Employee experience is a journey, not a destination.
Monitor, adjust, and repeat.
Internal
Internal
Conclusion
Measure what matters
to improve employee
experience.
Start mapping your
employee journey
today!
Internal
Internal
Inspired by:
The Ultimate Guide to
Employee Journey
Metrics

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Employee Journey Map Metrics That Matter.pptx