The document discusses the importance of training for businesses and individuals. It notes that training helps develop people's potential, get the most from valuable resources, and encourage improved behaviors and techniques. Regular training shows that management cares about staff's ability to do their job well and ultimately benefits customers. The document argues that even a small improvement from training, such as a 1% performance boost, can lead to significant returns over time and help avoid lost opportunities.

2. ‘ Why Training Is Important.’ The importance of training cannot be under-estimated. “ There are few businesses that make a positive effort to create an improved business every day.”