Better training and developments for progressive businesses and organisations
PSL Training
Customer service excellence
Lea...
“ It’s truly amazing
what people can achieve
when they work together.”
The Benefits
A skill that can add real value to your business is the
ability to bring out the best in people, to help them...
“Their commitment has been
astounding, and has contributed to
a 40% increase in sales this year”
For progressive businesse...
PSL provides training for all levels of ability and experience.
We can share best practice and provide training that will ...
“There was something
about PSL that made them
stand out from the rest”
Enabling your organisation and people to thank you ...
Strategy
The training we provide will be built on solid preparation, we
see this as key to the success. Our investment in ...
Small and large companies, charities and Government agencies work with us
Who we work for
Our mission is to help
companies grow
PSL serves clients throughout the UK and overseas,
from the public and private secto...
We believe in providing a cost-effective, flexible approach
How we work
“Our aim is to remove risk, deliver
excellence and...
Our experience is that
clients work with us
because we understand
their business.
The depth and breadth of our expertise m...
Working Together
We worked with Honeywell’s service engineering
leadership team to develop a programme of training
that wo...
The Challenge
Wordbank helps companies to run more successful
international marketing campaigns, operating in a
complex an...
Foundation and
Advanced Sales Training
We have worked with Fuelproof to develop best practice
across their sales teams.
De...
Training to assist a growing business
Designer Contracts wanted to find a training partner who would
deliver training that...
“PsL’s customer service is
second to none and nothing is
too much trouble for them”
www.psl-uk.com
enquiries@psl-uk.com
08...
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PSL Training

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PSL Training

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PSL Training

  1. 1. Better training and developments for progressive businesses and organisations PSL Training Customer service excellence Leadership and management Negotiation skills Sales training PSL PEOPLE STRATEGY LEADERSHIP PSLTaking your people to the next level
  2. 2. “ It’s truly amazing what people can achieve when they work together.”
  3. 3. The Benefits A skill that can add real value to your business is the ability to bring out the best in people, to help them learn and grow. PSL training can work with people at all levels in an organisation, improving how they perform in situations that require customer service, leadership, negotiation or sales skills. The Difference We can add real value to your business through providing relevant, focused and inspiring training. The Results New ideas are being developed every day and people are finding ways to gain more from the resources they have and improve how their businesses perform. Looking forward, it’s hard to imagine where the next brilliant idea will come from. Maybe some new ideas, helpful suggestions and better ways of doing things will help your people to help your business grow. With training that’s miles away from a tick-the-box exercise Taking your people to the next level
  4. 4. “Their commitment has been astounding, and has contributed to a 40% increase in sales this year” For progressive businesses and organisations Better training and development
  5. 5. PSL provides training for all levels of ability and experience. We can share best practice and provide training that will be successful for your business. You can choose from a short course to an ongoing training programme. CUSTOMER SERVICE EXCELLENCE The skills of sales and customer service have been around for centuries. Perhaps even the best companies could do better in these areas, from the way in which they engage with customers through to meeting their needs. A skill that can add real value to your business is customer service. We offer training from the fundamental basics to dealing with challenging people and situations. LEADERSHIP AND MANAGEMENT Leading and managing people can be difficult, managers often find themselves being short on time and tested by their people. Supervisors, team leaders and managers at all levels have benefitted from our practical training. Improving the level of communication and influencing skills in your managers will give them more confidence and the abilities to achieve better performance. NEGOTiATIONs Situations that require negotiation skills occur frequently both inside and outside of the workplace. A successful outcome often depends upon deploying better understanding, skills and tactics. We offer training for people who are inexperienced negotiators, who can learn what they do well now and the principles that they need to guide their actions and decisions. We also offer training for more experienced negotiators who can practice and hone their skills through working with us. SALES TRAINING Perhaps one of the fastest ways to increase sales is through this form of training. We help experienced sales people, as well as those who are new to sales or in sales support roles, to use highly effective sales skills. What makes PSL sales training stand out from the crowd are the ways in which we help people to learn. We can quickly help you to deliver a programme that fits your people as unique individuals, and what will help them to sell more of your products and services.
  6. 6. “There was something about PSL that made them stand out from the rest” Enabling your organisation and people to thank you for working with us How we ensure successful outcomes
  7. 7. Strategy The training we provide will be built on solid preparation, we see this as key to the success. Our investment in research and training will help you achieve better, cost-effective outcomes. People As part of our process for ensuring the success of your project, you will consistently work with the same people from PSL. Leadership We will LISTEN to you, take ownership of your objectives and work with you and your people. This means we can tailor the training to fit your people and business, provide added value and deliver better training outcomes.
  8. 8. Small and large companies, charities and Government agencies work with us Who we work for
  9. 9. Our mission is to help companies grow PSL serves clients throughout the UK and overseas, from the public and private sectors, ranging from large multinational organisations, departments and agencies to small businesses. We recognise that every organisation is different and has their own challenges. In these challenging times, PSL offers a highly flexible approach, that helps clients to help their people and businesses to perform at higher levels. “The training was a revelation”.
  10. 10. We believe in providing a cost-effective, flexible approach How we work “Our aim is to remove risk, deliver excellence and real value”
  11. 11. Our experience is that clients work with us because we understand their business. The depth and breadth of our expertise means that clients gain far more in a short space of time than they might expect to elsewhere. Combine this with the support we offer and the open-door policy we have for questions from anyone and you will see that we have a real recipe for success based upon placing clients’ interests at the forefront. What makes our training special is how we make it relevant, engaging and valuable to everyone we work with. This is why brands such as St John Ambulance, Cobham, Honeywell, Playdale and Fuel Proof continue to put their trust in us.
  12. 12. Working Together We worked with Honeywell’s service engineering leadership team to develop a programme of training that would help their field service engineers to develop deeper and much stronger customer relationships. Delivering Growth We delivered training for 140 engineers in the format of a 2 day interactive course. The outcomes of this training have lead to significant growth in opportunities and revenue. Honeywell achieves significant growth Customer relationship skills - tangible results Richard Webb UK Operations Leader Honeywell Process Solutions “During progress reviews held with the team I received feedback that the training was a ‘revelation’ and they all felt that it provided them with the tools and confidence to help improve customer relationships and as a result drive growth. PSL met my brief for the training and exceeded our expectations, as a result I would have no hesitation in recommending PSL.” case 1
  13. 13. The Challenge Wordbank helps companies to run more successful international marketing campaigns, operating in a complex and competitive market. The Benefits We delivered a unique training course that combined sales, influencing and negotiation with customer service and leadership skills. This gave Wordbank skills and tools for better understanding their customer needs, differentiating their brand and creating competitive advantage. Wordbank differentiates its brand Customer Service skills - creating competitive advantage case 2 “PSL training was great value for money and I liked that we were able to adapt the course to suit individuals and our specific business requirements. The big thing for me was the motivation it inspired; the tools we went through made our people really think about what they’re doing in a positive way.” Claire Ingram Assistant Director Wordbank Ltd
  14. 14. Foundation and Advanced Sales Training We have worked with Fuelproof to develop best practice across their sales teams. Designed to fit We have been effective through helping them with sales techniques and processes that fit their products and what their people really need. Fuel Proof significantly increases its sales Better sales training case 3 Andrew Hargreaves Managing Director Fuel Proof Ltd “There was something about PSL that made them stand out from the rest. Most of the companies tried to tell us that they could transform our team with a two day course and that we would be over the moon with the results! PSL had a different approach and suggested that there are normally more issues that need improvement to get the best results. We have started down a route working with PSL that is focused and has opened our minds to change and continued improvement across the business. Their commitment has been astounding and has contributed to a 40% increase in sales this year.”
  15. 15. Training to assist a growing business Designer Contracts wanted to find a training partner who would deliver training that would be of real value to their people. Making A Difference A residential people skills course, designed to develop the leadership and management skills that Designer Contracts require. Leadership, management and personal effectiveness training Staff Development pays dividends case 4 Gena Spragg HR Manager Designer Contracts “The rapid growth of our company resulted in the need for more training and development. We found this in PSL, our excellent relationship with them and the superb training they gave staff and management; all of whom have benefited. It is definitely very different from training we have experienced in the past. It starts with the planning stage, and Andrew listens to our needs, then guides us through the best way forward. The courses are well planned, and constructed to meet our business requirements and the personal development needs of staff. The courses are extremely interesting, never boring, and always get a positive response from all our staff, who have found them demanding but enjoyable. Even the stalwarts in the team admit they have gained enormously. PSL’s customer service is also second to none and nothing is too much trouble for them. Everyone knows how tough it can be in business, especially with tighter margins. Training is usually the first thing to suffer, but our investment with PSL is paying dividends and I would have no hesitation in recommending them most highly.”
  16. 16. “PsL’s customer service is second to none and nothing is too much trouble for them” www.psl-uk.com enquiries@psl-uk.com 0800 634 3399 PEOPLE STRATEGY LEADERSHIP PSLTaking your people to the next level PEOPLE STRATEGY LEADERSHIP PSLTaking your people to the next level

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