This document contains the resume of Ahmed Abdulrakeeb Al-Hiagem, a 28-year-old from Yemen seeking a customer service role. It outlines his work experience including roles in marketing, conference organizing, customer service, and education advising. Key skills listed are communication, customer service, sales, multi-tasking, training, and language abilities in English and Arabic. His education includes a Bachelor's degree in Business Management from Bangalore University and secondary schooling in Yemen. Contact information and personal details are also provided to facilitate potential employment opportunities.

1. AHMED ABDULRAQEB AL-HIAGEM
rakeeb_jem@hotmail.com
Cell: + 967 737695602
National country : Yemen
DOB: 05-11-1986
Ag e 28
OBJECTIVE SUMMARY
Customer Service Agent Focusing to gain skills and
abilities to generate and implement effective
selling techniques.
AREAS OF EXPERTISE
Communication
Employee Motivation
Supervision
International Relations
Training
PERSONAL SKILLS
Vision and Instinct
English Communication
Skills Understands grammar
Energetic work attitude Self-
motivated
Self-starter
Patient and encouraging
Data entry 40wpm
MANAGEMENT ASSETS
Active listening skills
Telephone inquiries
specialist Multi-line phone
proficiency Creative
learning strategies New
product delivery
Relationship building expert
Exceptional multi- tasked
Staff development/training
Strong work ethic
WORK EXPERIENCE
Marketing and Business Coordinator
Business and construction portal pvt.co.
Dec 2014
Role:
Markets products by developing and implementing marketing and
advertising campaigns; tracking sales data; maintaining
promotional materials inventory; planning meetings and trade
shows; maintaining databases; preparing reports.
 Job Duties: 
 Implements marketing and advertising campaigns by assembling
and analyzing sales forecasts; preparing marketing and
advertising strategies, plans, and objectives; planning and
organizing promotional presentations; updating calendars. 
 Tracks product line sales and costs by analyzing and entering
sales, expense, and new business data. 
 Prepares marketing reports by collecting, analyzing, and
summarizing sales data. 
 Keeps promotional materials ready by coordinating
requirements with graphics department; inventorying stock;
placing orders; verifying receipt. 
 Supports sales staff by providing sales data, market trends,
forecasts, account analyses, new product information; relaying
customer services requests. 
 Researches competitive products by identifying and
evaluating product characteristics, market share, pricing, and
advertising; maintaining research databases. 
 Plans meetings and trade shows by identifying, assembling, and
coordinating requirements; establishing contacts; developing
schedules and assignments; coordinating mailing lists. 
 Monitors budgets by comparing and analyzing actual results
with plans and forecasts. 
 Updates job knowledge by participating in
educational opportunities; reading trade publications. 
 Accomplishes organization goals by accepting ownership for
accomplishing new and different requests; exploring opportunities
to add value to job accomplishments. 
Skills:
Direct Marketing, Market Segmentation, Marketing Research, Coordination,
Project Management.
Reporting Research Results.
Understanding the Customer, Process Improvement, Initiative, Planning.

2. Telesales Executive Out bound
Middle East region
Jan 2012 – Jul 2012
II Global Conference organizer and summits organizers
Bangalore - India
Role:
Conference organizer and training program information provider.
Objectives
Responsible for developing and delivering successful strategies.
Promote products and services to clients (vendor/delegate) and negotiate contracts with the aim of
maximizing sales profits.
Successfully utilizes Professional Selling Skills training to enhance overall sales volume.
Maintains direct working relationships with vendor base to support current and future business needs.
Duties:
 Researching markets to identify opportunities for events; 
 Liaising with clients to ascertain their precise event requirements; 
 Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and
budgets); agreeing to, and managing a budget; 
 Securing and booking a suitable venue or location; 
 Ensuring insurance, legal, health and safety obligations are adhered to; 
 Coordinating venue management, caterers, stand designers, contractors and equipment hire; 
 Organizing facilities for car parking, traffic control, security, first aid, hospitality and the media; 
 Identifying and securing speakers or special guests; 
 Planning room layouts and the entertainment program , scheduling workshops and demonstrations; 
 Coordinating staffing requirements and staff briefings; 
 Selling sponsorship/stand/exhibition space to potential exhibitors/partners; 
 Preparing delegate packs and papers; 
 Liaising with marketing and PR colleagues to promote the event; 
 Liaising with clients and designers to create a brand for the event and Organizing the production
of tickets, posters, catalogues and sales brochures, plus social media coverage; 
 Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that
all runs smoothly; 
 Overseeing the dismantling and removal of the event and clearing the venue efficiently; 
 Post-event evaluation (including data entry and analysis and producing reports for event stakeholders). 
Translator and Admissions Representative
for Health Care Providers
2010 – 2012
Bangalore-India
Role:
Admits patients.
Gathering and recording physician, patient,
Payment responsibility information;
Answering questions; providing hospital information; using the translation process; English to Arabic.
Duties:
 Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of 
physicians; interviewing patients; entering patient information to pre-admissions database.
 Provides patients with information by explaining hospital admission policies, time of admission,
room selection, and TV rentals, telephone availability, cell phone restrictions; answering inquiries. 

 Secures payments b y screening insurance information; identifying patients requiring pre- 
admission approvals from third-party payers; verifying approvals; notifying patient accounts
department of self - paying admissions.
 Prepares admission folders by gathering admission paper work for scheduled patients.

3. Educational Admission service provider
for Education Seekers 2009-2013
Bangalore - India
Role:
Source suitable courses to match student's requirements.
Duties:
 Provide complete profile of the institution. 
 Provide an overview of the lifestyle of the country including geographic factors, economic
and social structure, and cultural issues. 
 Provide complete analysis of costs that would be incurred during the proposed course of study
including tuition, living, accommodation, medical insurance. 

 Provide complete information regarding the admission process including eligibility criteria,
academic requirements, and English language requirements, deadlines, processing time, 
curricula, concentrations, rules and regulations, completion requirements.
 Assist with applications including dispatch, follow up and advise the students of responses and
 status updates. 

 Provide complete information and guidance on visa formalities including
documentation, medical requirements, and time frame. 
 Assist with visa application including file preparation & documentation 

 Source out and finalize suitable accommodation options to match student's personal preferences
Provide complete details of such accommodation including location, distance from the campus (for
off campus arrangements) costs, facilities. 
 Organize pre departure briefing, airport reception etc to orient the student’s travel and settling in.
 Represent the Education Providers in a manner that portrays all their programs, courses and facilities 
 Provide them with market intelligence to formulate their developmental programs for the
region. Support their marketing activities in the region. 
 Support them during exhibitions and related events. 
 Organize interview programs with students. 
Customer Service Agent
Dec 2004 – Jun 2006
DHL express
Sana'a – Yemen
 Responsible for answering customer inquiries both over the phone and across the counter. 

 Ensure that collection and deliveries of shipments are processed as per network standards. Provide a
competent, courteous, efficient and proactive point of contact for customers both internal and
external. 
 Responsible in helping to achieve revenue targets through effectively promoting and selling
DHL’s products and value-added services. 
 Provide assistance to customers w hen making inquiries, ( logging in customer requests, booking 
pickups and inquiries with regards to delayed or missing shipments).
 Arranging special pick-ups and deliveries w here required with the ultimate objective being
service excellence and customer satisfaction. 

 Communicate all delays and other service issues to the Team leader/supervisor and arrange for gifts or
promotions w here necessary. 
 Keeping records of traces / special requests, cash, daily follow – ups.
 Gained Sound educational back ground 
 Good oral and written communication skills – English & Arabic. 
 Self-motivated individual. 
 Capable of taking ownership and working independently. 
 Tolerance for stress in a fast paced working environment. 
 Passion for delighting customers. 

4. HISTORY OF ACCOMPLISHMENTS
CUSTOMER SERVICE.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex
situations and resolving problems to maximize efficiency.
ADMINISTRATION.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying
collateral and scanning documents for inter-departmental use. Provided required weekly, monthly and
quarterly reports listing sales figures and client track records.
TRAINING.
Successfully trained staff in all policies and procedures while focusing on minimizing errors and generating
superior results. Trained team of staff nurses in medical office procedures to guarantee consistent quality of
care.
PROMOTION.
Promoted two times to Team Leader after only three months in position to manage, support and train new
staff.
PRODUCT SALES.
Cross-sold services, upgrading clients to different plans and product packages.
MULTI-TASKING.
Cashiered, entered data and answered customer enquiries, all at once in tandem to maximize customer flow.
PATIENT CARE .
Delivered compassionate care and educat ed patients in regards to office policies, medical procedure steps,
recovery measures and medication instructions.
ACADEMIC QUALIFICATIONS
Course Education Provider Year / Duration Place / Country
Bachelor Bangalore
2007 / 2010
Bangalore,
Business
Management University INDIA
10+2 / Science Al-Hussein 2003 / 2004 Sana'a,
(Class 12) Modern School YEMEN
Attachments
1. Degree certificate
2. Class 12 certificate
3. Birth certificate
4. Photo
5. Passport
6. National ID