introduction_eng

ISOCON CONSULTING LLC
INTERNATIONAL STANDARDS
ISO
2013 он 5 сар
May 2013.
Isocon LLC
Аr Моngol Тravel
201 room.
www.isocon.mn

2
Амжилтын хөтөч
©2013 АЙСОКОН ХХК
CONTENT
Company introduction
ISO
Service
Isocon consulting service
Statistics
Example: ISO 9000 group standards
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ISOCON CONSULTING
Established in 2012
5+ Employees
ISO 9K, 22K, 27K group standards consulting
Vacuum training
Partners:
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ISO AND STANDARDS
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MASM
Mongolia
GENEVA
HQ

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ISO POPULAR MANAGEMENT STANDARDS
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ISO 9000 -
Quality
management
ISO 14000 -
Environmental
management
ISO 3166 -
Country codes
ISO 22000 -
Food safety
management
ISO 2700 -
ISMS
ISO 50001 -
Energy
management
ISO 31000 -
Risk
management
MN-MONGOLIA
ITU-IEC: CC-976
MCC-428
MNC-99,88,91..
ISO
Common
language
IEC
ITU
WTO
Market
entry barrier
Worldwide acceptance

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ISOCON CONSULTING SERVICE
Aim to improve organizations performance, competence , information security via ISO 9001, 22000,
27000 and implement.
KPI, KQI DEVELOPMENT
QUALITY PROCESS AUDIT
PROCEDURE, WORK INSTRUCTION , INTEGRATED SYSTEM DEVELOPMENT
QUALITY AND PRODUCTIVITY TOOLS 5S, QUALITY CIRCLE
INTRANET DEVELOPMENT
INFORMATION SECURITY PROCESS AUDIT
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CASES
Service quality improvement
 Quality control procedure
 Frequently quality control
 Customer complaint analysis
 Service quality assessment
 Customer satisfaction survey
 Benchmarking
 KPI develop
Quality and Productivity tools
 Keizen and new idea system
 5S implementation
 Productivity training
 Customer compliant examination
Root cause analysis
 Management process for customer
complaints
Quality control for new product
realization
Information security management system
 SIM Information security
 Key concepts
Risk management
 Risk assessment
 Documented system
 Information security assessment
 Information assets
Internal audit
 Non-conformative
 Preventive maintenance
 Corrective actions
Process approach
 Management process
 Continual improvement
Certificate
Сеrtification process
Деталь
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PROJECT SERVICE
ISOCON provides fully consulting service packages for all
important steps: starting at planning, during implementation and
audit process.
You decide which tasks
your team(s) will/can
perform, and which
tasks should be
managed by ISOCON!
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Initial
setup
and
config
Internal quality assessment
(GAP analysis)
Tasks definitionan
Training
Audit process
T
Time

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STATISTICS ISO 9001:2008
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1.2M organizations satisfied ISO 9001:2008 requirements. 2012
Source: http://www.iso.org/
,0
200,000
400,000
600,000
800,000
1000,000
1200,000
1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
ISO 9001 - Worldwide total
Middle East
Central and South Asia
East Asia and Pacific
Europe
North America
Central and South America
Africa

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WHAT IS QUALITY?
• Meeting expectations
• Value for money
• Free from defects
• On time delivery
• Safe
• Consistency
• Satisfied customers
• …..
In general,
quality may
mean:

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ISO DEFINITION
“Degree to which a set of
inherent characteristics
fulfils requirements.”

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ISO 9000 GROUP STANDARDS
Requirements
ISO 9001:2008
Fundamentals and Vocabulary
ISO 9000:2005
Guideliness for Performance
improvement
ISO 9004:2009
Quality Management Systems Auditing
ISO 19011:2002
ISO series of QMS supporting
standards

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ISO 9000 QUALITY BEST PRACTICE
[EFFECTIVENESS
EFFICIENCY]
EFFECTIVENESS - PEOPLE AND ASSETS
EFFICIENCY - TIME, QUALITY AND COST
K x
ROI=
INFORMATION
- Standard
- Guidance
- Consulting
- ROI calculation
IMPLEMENTATION
- Training
- Self assessment
- Tools
ASSURANCE
- GAP analysis
- Audit
- Certification
START QUALITY SOLUTION
BEST PRACTICE
TRAINING
SOFTWARE

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8 PRINCIPLES
Highly efficient
organization’s
principles
Principle 1 – Customer focus
Principle 2 – Leadership
Principle 3 – Involvement of people
Principle 4 – Process approach
Principle 5 – System approach to management
Principle 6 – Continual improvement
Principle 7 – Factual approach to decision making
Principle 8 – Mutually beneficial supplier relationships

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PROCESS APPROACH ISO 9000
Source: http://gwailly.free.fr/leisure_and_hobbies_zone/humour/index.html

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PROCESS APPROACH ISO 9000 PDCA

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PROCESS APPROACH ISO 9000 & 9004

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DOCUMENTED QUALITY MANAGEMENT SYSTEM
4.1 Control Of Processes
4.2 Control Of Documentation
5.3 Policy
5.2 Customer Focus
5.1 Committed
8.2.1 Customer Satisfaction
8.2.2 System
8.2.3 Processes
8.2.4 Product
8. Measure Analyze
Improve
5. Managed
6. Provide Resources
7. Do What the Customer Wants
8.3 Non-conforming Product
8.4 Data & Info
8.5.2 Corrective Action
8.5.3 Preventive Action
Planning 7.1
Selling 7.2
Designing 7.3
Purchasing 7.4
Production 7.5
Calibrating 7.6
People 6.2
Buildings, Equipment,
Machinery, etc 6.3
Environment 6.4
Objectives 5.4
Determine & Communicate
Authority & Responsibilities 5.5
Review 5.6
Compnay
ISO

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ISO 9000 BENEFITS

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THANKS!
info@isocon.mn
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